FibreNest Anmeldelser 

I spoke with Bethan today. Absolutely great customer service. Everything sorted within an Hour. Thank you Bethan for all your help 😊

Excellent quick service. Issue resolved within 5 minutes.

Lolu and Bethan were both very competent and supportive through the whole experience. Also Dominic the engineer who sorted the problem and installed new router was excellent. Well done that Fibre Nest Team.

Excellent service from start to finish. Scott Armstrong was punctual, professional, and clearly very knowledgeable. He quickly diagnosed the issue with my home network, fixed it efficiently, and took the time to explain what went wrong and ensure the network is setup properly

I have recently moved form 1 house to another both with fibrenest. The process was easy, I had great communication from Anna and she sorted everything out so quickly for me. Any issues or questions I had were easily answered and always very quickly. This has been the best service I have received from any of my suppliers. Thankyou Anna for your great service!

I would like to leave some feedback for the engineer who came to my home, whose name I believe is Luke.
He was absolutely fantastic! He wasn’t able to complete everything on Monday because he needed access to a door inside the building, but today, the very first thing he did was come straight back to my home to finish the job.
Throughout the whole process, he was incredibly thoughtful and kept worrying about me using up my mobile data while waiting for the connection to be sorted. His kindness, professionalism and genuine concern really stood out to me.
If I could give him 10 stars, I absolutely would! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
I sincerely hope this feedback reaches him, because he deserves to know how much his effort and attitude were appreciated.
Thank you, Luke. You were an absolute superstar! 🌟

Marshall and Wayne went above and beyond to get us connected to the Fibrenest service following a difficult number of weeks with no fibre broadband. They were totally customer focused , came up with a revised plan to get us connected, kept us fully informed, very professional and polite.
A superb job, a great can do attitude and a credit to FibreNest.
Thank you again Marshall and Wayne.

I have just moved into my Persimmon New build which has a fibre nest hub. I had no idea how to set it all up. I called customer services and spoke to
Edji who was amazing,he talked me through it step by step and called me back several times throughout the process and was extremely patient and got me set up. Thank you for all your help and guidance.

We tried everything but you didn’t give out and eventually we sorted the problem out
THANK YOU😀

Whilst an Advisor resolved my query the drop outs in service happen far too frequently. The number of times I’ve lost service in the last year isn’t acceptable when compared to the years I had service from other providers in other homes. I have never experienced drop outs of service or line breaks with Sky, Now TV, Vodafone or Virgin, but Fibrenest seems to suffer these issues often. The sooner our broadband lines are open to other companies, the better off Persimmon residents will be.

⭐ Would give 0 stars if I could!

I am extremely disappointed with FibreNest and the service they provide.

I experienced three full-day internet outages on 3 August, 5 August and 17 August 2026. Three entire days without internet in such a short period is ridiculous, especially when you rely on your connection to work from home and earn a living.

I lost valuable working time because I was unable to do my job properly without an internet connection. In this day and age, reliable broadband is essential, not a luxury.

What makes the situation even more frustrating is that FibreNest is the only available fixed-line broadband provider on my new-build estate. I cannot simply switch to another provider, leaving me with very little choice when the service lets me down.

I understand that technical faults can happen, but experiencing three full-day outages within a few weeks is unacceptable in my opinion. Customers should be able to rely on their broadband connection without constantly worrying about when it might stop working again.

The whole experience has left me incredibly frustrated and disappointed. Reliable service and decent customer support should be the bare minimum, yet my experience has fallen well short of what I would expect.

Would give 0 stars if I could. Unreliable service, major disruption to my working life, and no alternative fixed-line provider available on my estate. I would strongly encourage anyone considering FibreNest to think carefully before signing up.

Very disappointing. I certainly would not choose FibreNest again if I had a genuine alternative.

Very helpful and understanding helped me remove my direct debit date and refunded what was left thank you Zoe

Called when internet went down, telephoned fibrenest who answered within 4 rings, really helpful customer service but were unable to fix remotely. 2 Engineers, Scott and Richard, came out the following day, sorted the problem and improved the overall internet speed. Scott and Richard were lovely and talked me through everything and ensured everything was working as it should before they left.

Honestly - if I could give a zero then I would. I have been in my Persimmon home for 5 years now and cannot wait for the day when we are not tied to Fibrenest as our supplier. I won’t tell you what everyone on our estate called Fibrenest but it is not complimentary. Absolutely dreadful network coverage, the only way I can work from home is to use the signal from my work phone and that is paying for the top package - but apparently ‘network can never be guaranteed’!! Constant issues with receiving a reliable signal is infuriating and whilst customer services do always answer the phone, they are sadly lacking in getting anywhere near an acceptable solution. If you have a choice of providers, give this one a miss - if you are tied to them by owning a Persimmon home then you have my sympathy!

Mr Adepoju called me back after I’d had WiFi problems to check all was well after he took time earlier in the day to fix my problem,he talked me through the troubleshot plans until he managed to get my WiFi working for me again,great service

Forced to use this company as a result of buying a new home where it is the exclusive provider. So disappointed to discover it can't provide a useable signal in all rooms in a small two bedroom, modern house. Only solution offered was for me to spend more money with Fibrenest on additional pods. Will leave Fibrenest the second the one year contract ends.

Pawel was very helpful in setting up our wifi! Thank you :)

Awesome service with outstanding knowledge and the ability to diagnose remotely with clear explanations and solutions.

With Zoe's help over the phone, I went from having no internet connection to getting it back fully restored within ten minutes. Thanks Zoe!

Had issues with our internet connection over past few days. Managed to get it sorted asap. Thank you Gary for the great customer service