Process was simple and effortless. Initial orders were received quickly, My USS Defiant order seems to have stalled but am hopeful it will be shipped soon. Can not complain about the service or qualit... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have collected from De Agostini in the past and I have been very satisfied with the overall service they provided, from the ease in signing up for a subscription to the help via email and the deli... Vis mer
Selskapet har svart
Ich bekomme seit 1,5 jahren meine bauteile für das aktuelle projekt USS ENTERPRISE NCC 1701 D. Es werden insgesamt 31 Ausgaben sein. Bisher lief alles reibungslos. Einzige was berstörend ist warum man... Vis mer
Selskapet har svart
My shipping address appears differently in the shipping email I get. I can't activate my account to login to double check the shipping address. I'm not receiving any reset password emails. I had a r... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Kontaktopplysninger
Storbritannia
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4,1
Bra
11k anmeldelser
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Die Hilfe
Die Hilfe, wenn man sie mal benötigte war immer sehr gut. Es dauerte manchmal länger, bis auf eine Mail geantwortet wurde aber trotzdem gebe ich 5 Sterne,
9. april 2026
Svar fra Fanhome
Hallo schubi_57,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
It's worth every dollar
It's best hobby investment I've made since 1980's model cars..
20. april 2026
Svar fra Fanhome
Hi Dale,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar fra Fanhome
Hello David,
Thank you for taking the time to leave a review. We understand that you have not received your delivery yet, and we appreciate your patience.
If you need assistance tracking your order or would like an update on its status, please feel free to contact us through the form on our website. Our team will be happy to help and ensure that everything arrives as expected.
We hope you enjoy your collection once it reaches you.
Kind regards,
Fanhome
⭐ 1 Star – Extremely Disappointed (Batmobile 1966 Build)
After 14 months of consistent payments and building, my Batmobile 1966 subscription has effectively stalled with no clear explanation.
Deliveries have stopped entirely. I have reached out to customer service multiple times and received no meaningful response. Attempts to contact them via their Facebook page have also been ignored.
I am now left with a half-built model and no information on if or when this will be resolved. For a subscription-based product, this lack of communication and reliability is unacceptable.
I understand that delays can happen, but completely failing to inform customers or respond to queries is not acceptable under any circumstances.
At this point, I would strongly advise anyone considering this subscription to think carefully. Transparency and communication are essential, and unfortunately, neither has been present here.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fanhome
Hello Joe,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you have faced with your 1966 Batmobile collection.
We want to assure you that your feedback is very important to us. To allow our team to provide you with clear information about your pending deliveries, we kindly ask you to contact us through the form available on our website.
We sincerely apologize for the frustration this situation has caused. While delays can occur, we understand how important clear updates are, and we are committed to ensuring you receive accurate information about your collection.
We hope we can resolve this situation for you and that you will be able to continue enjoying your collection.
Kind regards,
Fanhome
Can't Login, Can't Check shipping Address
My shipping address appears differently in the shipping email I get. I can't activate my account to login to double check the shipping address. I'm not receiving any reset password emails. I had a rep help, the forwarded reset password emails which I received but every time I use the link it's already expired. I'm not getting any replies anymore. This is extremely upsetting because my stuff is being packed but I can't double check the shipping address.
I had to call in to double check the shipping address which was not correct and the on the phone helped to resolve it. Hopefully it goes to the right address.
14. april 2026
Svar fra Fanhome
Hello Nguyen,
We sincerely regret that your experience with our services on this occasion has not been satisfactory.
We value your feedback, as it is important to us.
Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Never got ship the 1st time had to re order
becasue this is the 2nd time i have two order this ship because you never sent it!! which i order in dec 2025 not happy
19. april 2026
Svar fra Fanhome
Hello Michael,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Svar fra Fanhome
Hallo Torsten,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
die erste lieferung war perfekt hoffe…
die erste lieferung war perfekt hoffe es geht weiter so
7. april 2026
Outstanding in everything!!!!!
13. april 2026
Svar fra Fanhome
Hi Timothy Whisenhunt,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar fra Fanhome
Hallo Roland,
Vielen Dank, dass Sie Ihre Gedanken mit uns geteilt haben! Es freut uns, dass Sie eine positive Erfahrung mit uns gemacht haben, und wir schätzen Ihre Unterstützung sehr. Ihr Feedback hilft uns, uns stetig zu verbessern.
Beste Wünsche,
Das Team von Fanhome
I can't make an account
15. april 2026
Svar fra Fanhome
Hi Sean,
We’re saddened to learn about your experience. This is certainly not the standard we aim for. We’ve shared your comments with the relevant team, so improvements can be made to help prevent this from happening again.
Sincerely,
Fanhome
Hab mehrere Abonnements und hat immer…
Hab mehrere Abonnements und hat immer gut funktioniert.
Auch der Support ist super.
14. april 2026
Svar fra Fanhome
Hallo Holger,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
I liked how simple it was
14. april 2026
Svar fra Fanhome
Hi Ajay,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Svar fra Fanhome
Hi Jan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar fra Fanhome
Hi Reginald,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy as pie to do.
17. april 2026
Svar fra Fanhome
Hi George Lyda,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Not worth the money at all!
I've been doing the RoboCop subscription now for 2 years and gave the last part due any day. They have messed up numerous orders and missing parts, as well as some months there is nothing shipped. Price jumped from a couple of quid, till it got to £55 when I was well under way. I couldn't stop as it would be a waste of money. Ridiculous pricing and yes you can pause but you will still have to do it eventually to finish the model. I enjoyed the process of doing a kit like this and it has satisfied that need but the price!!! The parts are mostly plastic, with a few parts metals. I'd say mostly plastic. Screws are very poor quality. Support is based in a different country so communication and language can be a barrier.
To top it off, I had an email today to say thanks for being a subscriber and I get free postage on my next subscription! No thank you, never , ever again. I've been with them over two years and you can do the math for how much it's cost, 26 months at £55 , except for 4 month at varying costs. Some of the £55 months , I have had probably 6 bits of small plastic parts and screws and you feel so hard done by that they rope you in and have no choice but to carry on.
Make sure to do your research, read small print and reviews.
It's a no from me bob.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fanhome
Hello Steve,
Thank you for contacting Fanhome.
Thank you very much for sharing your experience with our “RoboCop” collection. We are sorry that the price and quality does not meet your expectations. We will take notes of your feedback to improve.
We hope you continue enjoying the collection!
Kind regards,
Fanhome Team
I ordered a thing
I ordered a thing. The thing was shipped. The thing arrived today. The thing was well-packed and intact. I hate filling these out, if you couldn't tell.
14. april 2026
Svar fra Fanhome
Hi Alex,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I’m hoping that you do have it in…
I’m hoping that you do have it in stock. But the only thing I have a problem is that you take a double hold on the money for it. Also, it takes you long to pay it back.
17. april 2026
Svar fra Fanhome
Hi Terrence,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
All went well thanks
6. april 2026
Svar fra Fanhome
Hi Marc,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.