Great platform and fantastic customer support! Booking my driving lessons and test package through EZ License was super straightforward. The platform itself is easy to use, but their customer servi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My driving instructor Saffina is the best.Saffina is kind, patient and thorough in explaining and guiding me on how to handle the steering and controlling the car, and keeping the road safety rules wh... Vis mer
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Imran is very kind, patient and understanding and really helped me gain confidence on the road - I cannot recommend him enough!Every lesson is calm and he helps me make significant progress. If you’r... Vis mer
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Really disappointing experience. I booked a £74 lesson and the first instructor cancelled less than 24 hours beforehand. I used the credit to book another instructor, who also cancelled at short not... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.
Kontaktopplysninger
Storbritannia
- support@ezlicence.co.uk
- ezlicence.co.uk
4,4
Enestående
466 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 76 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible service : Avoid it
Terrible service :
Instructor did not show up for lesson on 01/09/2026 ( yesterday) from 2:30 pm to 4:30 pm.I waited for 30 mins then i called but no response.I have emailed you twice for refund but still no reply.I have submitted dispute and waiting for refund.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi M. Yousaf, we’re very sorry to hear about your experience and understand how frustrating it must have been to wait for your scheduled lesson only for your instructor not to arrive.
We also apologise for the delay in responding to your emails. We’re currently experiencing a high volume of support requests, and we appreciate your patience.
As you have already submitted a dispute and refund request, please be assured that one of our Support Specialists will review the booking and your concerns. Our team will be in touch with you directly once the review has been completed.
We apologise again for the inconvenience and appreciate your patience while we work to assist you.
Khyber is a fantastic instructor
Khyber is a fantastic instructor, he really does go into a lot of detail to make sure you're comfortable with the manoeuvres. He's calm and makes the car journey feel relaxing. If you're not sure about which instructor to go for, he's the one to go for!I could not recommend him enough!
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Sam, thank you for the fantastic feedback! 😊 We’re delighted to hear that Khyber’s calm, detailed, and supportive approach helped you feel comfortable and relaxed throughout your lessons.
It’s great to know that he took the time to make sure you felt confident with each manoeuvre. Thank you for highly recommending Khyber, and we wish you all the best with your driving journey! 🚗✨
Helped Me Break Bad Driving Habits
Ben was able to quickly identify the bad habits I had developed and helped me understand where they were coming from. He guided me through the learning process in a clear and supportive way, helping me build better habits and improve my driving. I really appreciated his patience and constructive approach. Highly recommend Ben!
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Anne Sophie, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that Ben helped you identify and improve your driving habits while providing patient and supportive guidance throughout your lessons.
It’s great to know that his constructive approach helped you build better habits and improve your driving. Thank you for recommending Ben, and we wish you all the best on the road! 🚗✨
It is a good app and it allows you to…
It is a good app and it allows you to book any time that you want
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Samuel, thank you for your positive feedback! 😊 We’re glad to hear that you find the EzLicence platform easy to use and appreciate the flexibility of booking lessons at times that suit you.
Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
I had a refresher lesson with Emile
I had a refresher lesson with Emile after passing my test two years ago and recently buying my first car, and I honestly couldn’t recommend him enough.
Emile was amazing from start to finish. He has such a great personality and made me feel comfortable straight away. We covered so much in just two hours, and that was honestly all I needed. Most importantly, he gave me the confidence I needed to finally get out on the road and drive on my own.
I’m really grateful for his encouragement and for giving me that little push I needed. Thank you, Emile!
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Marcia, thank you for sharing such wonderful feedback! 😊 We’re delighted to hear that your refresher lesson with Emile was such a positive experience.
It’s fantastic to know that his friendly and supportive approach helped you regain your confidence and gave you the encouragement you needed to start driving independently in your new car. 🚗✨
Thank you for recommending Emile, and we wish you many safe and happy journeys ahead! 💙
Very positive lesson
My lesson with Ferhat was extremely positive. He’s very calm and supportive, and tailored the lesson to my needs and requests. Highly recommended to other drivers or students.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Camilla, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that you had such a positive lesson with Ferhat and that his calm and supportive approach helped make you feel comfortable.
It’s great to know that he tailored the lesson to your individual needs and requests. Thank you for recommending Ferhat, and we wish you all the best with your driving journey! 🚗✨
Terrible service
Terrible service! Driving instructor is unreliable and keeps cancelling the lessons last minute and it shows as completed on the website. I have wasted so much time this summer trying to get lessons but many of them get cancelled and I have to catch them up informally later. If instructors are not available why do they show they are on the website? I requested a full refund because I am tired dealing with unreliable website and instructors. It’s been already 4 days and no response! Yet they say they respond within 2 hours!A Complete scam!
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Nia, we’re sorry for the delay in responding to your request. We’re currently experiencing a higher-than-usual volume of support requests, and we appreciate your patience.
Please be assured that one of our Support Specialists is currently reviewing your refund request and will be in touch with you directly once the review has been completed.
We apologise for the inconvenience and frustration this delay has caused, and we appreciate your patience while our team works to assist you.
Khyber was professional and calm
Khyber was professional, calm and very friendly. I always felt safe and comfortable, he made me feel relaxed and confident too. Really recommended!
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Matteo, thank you for the wonderful feedback! 😊 We’re delighted to hear that Khyber’s professional, calm, and friendly approach helped you feel safe, relaxed, and confident behind the wheel.
Thank you for recommending Khyber, and we wish you all the best with your driving journey! 🚗✨
Delroy was a fantastic teacher
Delroy was a fantastic teacher, as diligent as they come. Prepared me for everything that happened on my test and honestly showed me how to drive as safe and efficient as possible. He has some great metaphors and while taking things seriously we could also have a good laugh! I would highly recommend him to anyone looking to become a responsible and well rounded driver.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Osh, thank you for sharing such fantastic feedback! 😊 We’re delighted to hear that Delroy’s diligent and supportive approach helped prepare you for your driving test and taught you how to drive safely and confidently.
It’s wonderful to know that he made your lessons both productive and enjoyable while helping you become a responsible, well-rounded driver. Thank you for recommending Delroy, and we wish you all the best on the road! 🚗✨
Rasheed was an excellent driving instructor!
Rasheed was an excellent driving instructor. He was patient, friendly and explained everything clearly, which made me feel comfortable and confident behind the wheel. He was always helpful and gave great advice throughout my lessons. I would definitely recommend Rasheed to anyone learning to drive!
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Tyreese, thank you for the fantastic feedback! 😊 We’re delighted to hear that Rasheed’s patient, friendly, and supportive approach helped you feel comfortable and confident behind the wheel.
It’s great to know his guidance and advice made such a positive difference throughout your lessons. Thank you for recommending Rasheed, and we wish you all the best with your driving journey! 🚗✨
Please do not book with this company
Please do not book with this company. EzLicence refused a refund after repeated instructor cancellations which is stated in their refund policy. Support refuses to escalate to management or process a refund under their own policy terms. You will spend more time chasing for bookings and refunds then learning to drive.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi There,
We’re sorry to hear about your experience and appreciate you sharing your concerns.
Unfortunately, we’re unable to identify your account from the information provided in this review, so we’re unable to check the details or status of your refund request.
Please reach out to our support team directly and provide your booking or account details so we can locate your request, review what has happened, and assist you further:
https://support.ezlicence.co.uk/hc/en-gb/requests/new
We look forward to hearing from you and having the opportunity to review your concerns.
Amazing instructor
Amazing instructor. Patient, calm, and encouraging, never making you feel stressed or under pressure. I genuinely look forward to every driving lesson. Highly recommended.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Katerina, thank you for the amazing feedback! 😊 We’re so happy to hear that your instructor’s patient, calm, and encouraging approach has made your lessons enjoyable and stress-free.
It’s wonderful to know you genuinely look forward to each lesson. Thank you for your recommendation, and we wish you all the best with your driving journey! 🚗✨
Professional with a keen eye of a…
A professional with a keen eye of a seasoned instructor and a calm approach to concerns.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Pat, thank you for your wonderful feedback! 😊 We’re delighted to hear that you had a positive experience with your instructor and appreciated their professional, attentive, and calm approach.
Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
No response to refund request after 10 days
I purchased 10 hours of lessons on August 5th and requested a refund on August 14th within the 14-day cooling-off period after the system allowed me to book a time that wasn't actually available with my instructor.
It's now been 10 days since my first ticket and 6 days since my follow-up, and I've received no response beyond an initial reply asking for my availability (which I responded to). There's no phone number to call, and the ticket system doesn't allow you to reply directly to responses.
14. august 2026
Anmeldelse skrevet uten oppfordring
Sachin is a fantastic instructor i met…
Sachin is a fantastic instructor i met through ez licence. He is very informative and professional, whilst still providing a friendly and relaxed atmosphere. Sachin provided apps to help with the practical and theory side of driving, as well as specifics required for the test. Thats something my previous instructor never did. With every lesson he recaps where we left off and asks me if theres anything specific that I would like to work on. He finishes each lesson with another recap on our progress. He's very attentive and helpful. He sends me a reminder the day before each lesson as well, which is great, especially being a working mum with 4 children! I would very happily highly recommend Sachin to anyone who is looking for a friendly, quality and knowledgeable instructor!
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Lauren, thank you for sharing such wonderful feedback! 😊 We’re delighted to hear that Sachin’s professional, friendly, and supportive approach has made such a positive difference to your learning experience.
It’s great to know that his lesson recaps, helpful resources, personalised guidance, and reminders have helped you feel prepared and supported throughout your driving journey. 🚗
Thank you for recommending Sachin, and we wish you all the best with your upcoming lessons and driving test! 🌟
I had a really positive learning…
I had a really positive learning experience with Sam. She is a very calm, polite, patient, and highly skilled instructor. She explains everything clearly and makes you feel comfortable and confident while learning. I really appreciate her professional approach and the way she gives helpful guidance and feedback throughout the lessons. I would highly recommend Sam to anyone looking for a supportive and knowledgeable driving instructor.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi there, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that Sam’s calm, patient, and supportive approach helped you feel comfortable and confident throughout your lessons. It’s great to know that her guidance and feedback contributed to such a positive learning experience.
Thank you for recommending Sam, and we wish you all the best with your driving journey! 🚗✨
Excellent lesson
Excellent lesson! Ryan is a top professional and always explains what and why certain driving manoeuvres are done.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Mikhell, thank you for the fantastic feedback! 😊 We’re delighted to hear you had an excellent lesson with Ryan. It’s great to know that his professional approach and explanations helped you understand the reasoning behind different driving manoeuvres.
Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
Great driving instructor
Khyber is a very patient, friendly and supportive instructor. He explained things clearly and made me feel comfortable and confident behind the wheel. I couldn’t have asked for a better instructor
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Luis, thank you for the fantastic feedback! 😊 We’re delighted to hear that Khyber’s patient, friendly, and supportive approach helped you feel comfortable and confident behind the wheel. It’s wonderful to know you had such a positive experience with him.
Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
Nermin made me feel calm and at ease…
Nermin made me feel calm and at ease throughout my lesson. She was very patient and explained everything clearly which helped me understand what I was doing and feel more confident behind the wheel. Her guidance made it easier for me to learn from my mistakes and improve. I would highly recommend her.
16. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Danisha, thank you for sharing your wonderful feedback! 😊 We’re so happy to hear that Nermin’s patient and supportive approach helped you feel calm, comfortable, and more confident behind the wheel. It’s great to know her guidance helped you learn from your mistakes and improve throughout your lesson.
Thank you for recommending Nermin, and we wish you all the best with your driving journey! 🚗✨
I genuinely appreciate the time
I genuinely appreciate the time, patience, and effort you’ve invested in helping me improve my driving skills. You’ve consistently explained things clearly, stayed calm even when I felt unsure, and created an environment where I felt comfortable learning and asking questions. Your teaching style has really helped build my confidence on the road. I’ve noticed a big improvement in how I handle different situations, and that’s largely because of your guidance and the way you break things down in a way that makes sense.Thank you for being supportive, professional, and committed throughout the lessons. You’ve done an excellent job, and I’m truly grateful for the positive experience.
19. august 2026
Anmeldelse skrevet uten oppfordring
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