EzLicence were excellent from start to finish. So convenient to browse instructors on the app, and to easily book lessons and pay for them. My son’s instructor was excellent (B Cheema in Perth). She w... Vis mer
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I'm extremely disappointed and honestly pretty angry about what happened. I booked my test package for 17 September 2026 over two weeks ago, and Ashley has known about this booking the en... Vis mer
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I searched a lot to find a driving school to book myself driving sessions. I finally came across EZLICENCE; it has been a delight. Their website and booking system are very user-friendl... Vis mer
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Leon, We are incredibly grateful for the time, care, patience, and encouragement you invested in Sienna. Your calm approach and belief in her abilities helped build the confidence she needed be... Vis mer
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Skrevet av virksomheten
EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.
Kontaktopplysninger
217-219 Flinders Street, 5000, Adelaide, Australia
- support@ezlicence.com.au
- ezlicence.com.au
4,0
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The Day Before My Test, My Instructor Told Me to Find Another Car
I'm extremely disappointed and honestly pretty angry about what happened.
I booked my test package for 17 September 2026 over two weeks ago, and Ashley has known about this booking the entire time. During my last lesson, there was no indication that there would be any issue with proceeding with the test.
Then yesterday, 15 September, Ashley messaged me asking if I could do an extra lesson today, 16 September, and pay him directly instead of booking through the website. That already didn't sit right with me, and with such short notice, I couldn't fit it into my schedule anyway.
What really upset me was what happened next. Less than 24 hours before my driving test, Ashley suddenly told me to cancel my test package booking because he no longer had confidence in me. He then suggested that I find someone else to lend me a car or use for the test because he didn't want to risk damage to his vehicle or affect his livelihood.
Seriously? The day before my test?
If Ashley genuinely thought I wasn't ready, why wasn't this brought up earlier? I've had this test package booked for 16 days. Instead, I'm being told at the last minute to cancel everything and figure it out myself the day before one of the most important parts of learning to drive.
I feel completely let down, betrayed, and frustrated. I didn't need this drama or stress right before my driving test. Because of the way this situation has been handled, I no longer want any service from Ez Licence and I simply want a full refund of my test package.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Earll ,
We’re very sorry to hear about your experience, especially with this happening less than 24 hours before your driving test. We understand how stressful and frustrating this situation must have been after having your test package booked well in advance.
We have received your support request, and one of our Support Specialists is currently investigating what happened, including the circumstances surrounding the cancellation and the concerns you raised regarding your instructor.
Please be assured that your refund request will also be reviewed as part of the investigation. Our Support Specialist will be in touch with you directly .
We sincerely apologise for the stress and inconvenience this has caused at such an important time, and we appreciate your patience while we investigate your concerns.
I searched a lot to find a driving school
I searched a lot to find a driving school to book myself driving sessions. I finally came across EZLICENCE; it has been a delight.
Their website and booking system are very user-friendly. Finding instructors for your area, booking sessions, and booking for driving test is very intuitive and easy to proceed.
I also love that they send reminder emails for your upcoming sessions.
I live in Brisbane and had a lot of sessions with my instructor Stevie.
Stevie is a great instructor, he's very patient, gentle, and lovely. He's not only an amazing instructor and teaches driving in an engaging, non-stressful way, but also he's very easy to talk to. He has amazing social skills and keep the conversations going while teaching you; which for me was a great way to learn and become confident.
I always looked forward for my sessions with Stevie.
I never felt stressed while driving with him; he kept me motivated every session.
I did pass on my first driving test; which I couldn't do if it wasn't for Stevie's great instructions and teaching.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Saba, thank you for sharing such wonderful and detailed feedback! 😊 We’re delighted to hear that you found the EzLicence platform user-friendly and that booking your lessons and driving test was simple and convenient.
It’s fantastic to hear how Stevie’s patient, friendly, and supportive approach helped you feel relaxed, motivated, and confident behind the wheel. Knowing that you always looked forward to your lessons is wonderful feedback for him! 🚗✨
A huge congratulations on passing your driving test on your first attempt! 🎉 Thank you for choosing EzLicence and for your kind words about Stevie. We wish you many safe and happy journeys ahead! 💙
Simple, professional and effective
EzLicence were excellent from start to finish. So convenient to browse instructors on the app, and to easily book lessons and pay for them. My son’s instructor was excellent (B Cheema in Perth). She was patient, knowledgeable, responsive and catered to my son’s neurodiversity. He passed the test first time. Ezlicense refunded my remaining credit without issue. Highly recommended.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Carlee, thank you for sharing such wonderful feedback! 😊 We’re delighted to hear that you found EzLicence simple and convenient for browsing instructors, booking lessons, and managing payments.
It’s fantastic to know that B Cheema’s patient, knowledgeable, and supportive approach provided such a positive experience for your son and helped him pass his test on his first attempt! 🎉🚗
We’re also pleased that the refund of your remaining credit was handled smoothly. Thank you for recommending EzLicence, and congratulations to your son on this fantastic achievement! ✨
The platform is good
The platform is good, helps you connect with really good driving instructors.
Personally, I booked few lessons with Nilesh Sir as he was around my area. Very good and calm experience.
29. august 2026
Svar fra EzLicence
Hi Mani, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that you found the EzLicence platform helpful in connecting you with a great driving instructor.
It’s fantastic to know that you had a calm and positive experience with Nilesh throughout your lessons. Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
Svar fra EzLicence
Hi Summer, thank you for your feedback! 😊 We’re happy to hear that your instructor was nice and friendly and that you had a positive experience.
Thank you for choosing EzLicence, and we look forward to helping you again in the future! 🚗✨
Great experience with mohsin…
Great experience with mohsin professional and deffo book him again
29. august 2026
Svar fra EzLicence
Hi Sajjad, thank you for sharing your positive feedback! 😊 We’re delighted to hear that you had a great experience with Mohsin and appreciated his professional approach.
It’s wonderful to know you’d book with him again. We wish you all the best with your driving journey! 🚗✨
God forbid your driving instructor…
God forbid your driving instructor refuses to sign your log book to force you to book with him again, and then stiffs you out of 20 minutes of your 60min appointment, because the EZ License support team wont ever get back to you about your dispute.
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Jasper , we’re sorry to hear about your experience and apologise for the delay in responding to your support request. We’re currently experiencing a high volume of support requests, and we appreciate your patience.
Please be assured that one of our Support Specialists is now reviewing and investigating your concerns regarding the lesson time and your logbook.
We understand how frustrating the delay has been and appreciate you giving us the opportunity to look into this matter. Our team will be in touch with you directly once the review has been completed.
Ezlicense
Ezlicense website is easy to use and user friendly. Driving instructor is very experience, reasonable price and many options available. Customer service support response is fast and professional.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Simon, thank you for the fantastic feedback! 😊 We’re delighted to hear that you found the EzLicence platform easy to use and appreciated the range of instructor options and pricing available.
It’s also wonderful to know you had a positive experience with your driving instructor and received fast and professional support from our customer service team. Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
Refund granted given no longer required manual license
I had a really positive experience with EzLicence’s customer support team. I had originally booked manual driving lessons as they were required for a new job, but my circumstances changed and I no longer needed a manual licence. The team were very understanding of my situation and kindly arranged a refund for me.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Bella, thank you for sharing your experience! 😊 We’re so pleased our team was able to understand your change in circumstances and assist with your refund. We really appreciate your kind feedback and are glad we could make the process a positive one for you.
Wishing you all the best with your new job and your driving journey! 🚗✨
Extremely concerning experience
Parents should think very carefully before trusting this business with their teenagers.
Our experience with this driving school has been appalling from start to finish.
The instructor was repeatedly late to lessons, cancelled at the last minute on multiple occasions and, on one occasion, simply didn’t turn up at all. That alone demonstrates a pretty extraordinary lack of professionalism and respect.
But the most serious issue was something far beyond poor customer service.
During one lesson, the instructor took our underage son to a shop so that he could purchase cigarettes. This wasn’t an incidental stop. The lesson had effectively been planned around stopping to buy cheap cigarettes. The instructor then left our teenager sitting alone in the car for approximately five minutes while he went into the shop.
Let that sink in. We entrusted this business with our teenager for driving instruction and road-safety education.
We reported this behaviour to the company. What has been particularly disappointing is the complete lack of meaningful customer service or apparent accountability since the complaint was made. We expected the matter to be taken extremely seriously. Instead, the response has left us with the impression that the safety and wellbeing of teenage learners is not a priority.
Repeated lateness and cancellations are poor service.
Failing to turn up is unacceptable.
But involving an underage learner in purchasing cigarettes during a driving lesson is an entirely different level of unacceptable behaviour.
We would not recommend this business to parents of learner drivers. Do your homework, check the reviews and ask how the school handles complaints and what standards it expects from its instructors.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi CHB BNE,
Thank you for taking the time to share your concerns. We’re very sorry to hear about your son’s experience. We understand the seriousness of the concerns you have raised, particularly regarding the instructor’s conduct during the lesson.
Please be assured that this matter has already been raised with our dedicated team for further review and investigation. We take concerns regarding learner safety and instructor conduct seriously, and our Senior Support Specialist will be in touch with you directly to discuss this matter further.
We appreciate you bringing this to our attention and thank you for your patience while we review your concerns.
not good,
not good,
I purchased it in 48 hours, i tried to get a refund, but I got rejected.
bad service. cannot trust
29. juli 2026
Svar fra EzLicence
Hi Hongqin,
Thank you for taking the time to leave a review. 😊 We’re sorry that you initially experienced some difficulty contacting your instructor, and we truly appreciate you reaching out so we could help.
After speaking with you, we contacted your instructor on your behalf and helped reconnect you. We’re delighted that the matter was resolved and that your instructor responded to your call. ✅
Please be assured that our team is always here to support you throughout your learning journey. If you need any further assistance, we’ll be more than happy to help. 🚗
Thank you again for giving us the opportunity to resolve your concern. We’re pleased everything worked out and wish you a positive, safe, and successful driving journey! 🌟
A disappointing experience when things went wrong
I rarely leave negative reviews, but after making every reasonable effort to resolve this directly with EzLicence, I feel it’s important to share my experience.
I booked driving lessons through EzLicence in good faith. Before I received any tuition, my original instructor cancelled both of my booked lessons. I attempted to contact the instructor afterwards but received no response.
EzLicence’s own Refund Policy states that refunds may be available where a learner has experienced repeated cancellations or service disruptions that have prevented them from successfully completing a lesson. Based on that policy, I believed I had reasonable grounds to request a refund.
Instead, I was advised that an exception would be considered if I provided evidence relating to my move to the United States and was specifically told that “any redacted document will suffice.” I provided exactly what was requested.
I was then informed that my request would be reviewed within 1–2 business days. After waiting considerably longer with no update, I had to follow up myself. Only then was I was told that the document I had been asked to provide was no longer sufficient and that a flight itinerary was now required instead.
From my perspective, the requirements changed after I had already complied with the original request, making the process unnecessarily frustrating and inconsistent.
Despite doing everything asked of me and trying to resolve the matter amicably, I was unable to reach a resolution and have now had to escalate the matter to PayPal for an independent review.
If your learning journey goes smoothly, EzLicence may be a convenient platform. However, in my experience, the true measure of a company is how it responds when things don’t go to plan. Sadly, this is where I feel EzLicence fell short.
I sincerely hope EzLicence reviews its complaint handling and refund process so that future customers have a more transparent and consistent experience than I have had.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Nubian Queen,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations and understand how frustrating this process must have been.
At EzLicence, we’re committed to supporting learners when unexpected circumstances arise. While our Refund Policy outlines the circumstances in which refunds may be available, requests outside the policy can be reviewed individually. Supporting documentation may be requested to help our team fully understand the circumstances and determine whether an exception can be made.
We recognise that being asked for additional information after you had already provided the requested documentation may have felt inconsistent and caused further frustration. Please be assured that your concerns are being taken seriously. Our intention is to ensure every request receives a fair and thorough assessment based on all available information.
We respect your decision to seek an independent review through PayPal and will cooperate fully with that process. We also appreciate your feedback regarding the communication and handling of your request, as it helps us improve the transparency, clarity, and consistency of our refund review process.
Thank you again for bringing this to our attention. We remain available to review any further information and are committed to working toward the most appropriate outcome wherever possible.
Fantastic experience for my daughter
Everyone has been easy to deal with and the online/email responses extremely fast and helpful. The Instructor my daughter had was absolutely lovely and had so much confidence in her from the first turn of the key! She ended up passing her test first time and is feeling prepared to take to the road. Highly recommend Liz.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Thank you, Katie! 😊 We’re thrilled your daughter had such a fantastic experience with Liz and passed her test on the first try! 🎉🚗 It’s wonderful to know she now feels confident and prepared to take to the road. We truly appreciate your recommendation! 🌟👏
TERRIBLE
TERRIBLE - I would recommend looking for a local instructor over using this company. The EZlicence instructor (Ash) cancelled a lesson and use of the car for the driving test in less than 45 minutes before the test leaving my son in a really difficult position trying to source another car and still get to the test on time. We then sought a refund for the cancellation from EZlicence, which has been unnecessarily painful. We provided the text message from the instructor cancelling within 45mins before the test and are still arguing with them. It looks like we now have to report them to Consumer Affairs to get the refund (it is very clear cut including their own refund policy outlines situations where the instructor cancels).
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Nat,
We’re very sorry for the stress and inconvenience caused when the instructor cancelled your son’s lesson and vehicle booking shortly before his driving test. We understand how difficult this situation would have been, particularly when trying to arrange another vehicle and reach the test on time.
We’re pleased that we were able to speak with you directly and confirm that the refund has now been processed. We also recognise that the review took longer than expected and appreciate your patience while our team assessed the circumstances.
Thank you for bringing this matter to our attention. Your feedback is important and will help us improve how we handle urgent cancellations and refund requests in the future.
Refunds are almost impossible to get despite poor service.
The platform has fine print in their terms and conditions that makes it almost impossible to get a refund of any sort. The driving instructors we had were not suitable however still got paid despite an ongoing dispute that took 3 weeks for the platform to investigate
My grandaughters instructor arrived 35 minutes late for every lesson. The first lesson only lasted 35 minutes. On commencement of the second lesson, the instructor refused to accept a digital licence and cancelled the lesson. We were charged for a full hour for each lesson and then when I cancelled the next days lesson, the platform paid the instructor for the third lesson because we gave less than 24hours cancellation notice. Buyers beware! Once they have your money, it's gone
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Jo-ann,
Thank you for taking the time to share your feedback. We’re genuinely sorry that this experience did not meet your expectations, and we appreciate the opportunity to discuss your concerns with you directly.
We understand how important it is for your granddaughter to feel comfortable, supported, and confident during her driving lessons. After carefully investigating the circumstances, we explained our findings and the reasons for the outcome as clearly and transparently as possible.
Please be assured that our priority throughout this process has been to support your granddaughter’s continued learning. We were pleased to assist her in finding a new instructor who may be better suited to her individual needs so that she can move forward with confidence.
We recognise that refund outcomes can be disappointing, particularly when they differ from what was hoped for. Every request is carefully reviewed against our policies and the available information to ensure the circumstances are considered fairly and thoroughly.
We sincerely appreciate your feedback and the time you took to work through this matter with us. It will help us identify opportunities to strengthen our service and support. We wish your granddaughter every success and a positive experience throughout the rest of her driving journey.
Poor service, comms and resolution
Instructors repeatedly cancel and you will be asked to change and potentially required to pay a higher fee than what you originally booked. Be careful before purchasing with these guys.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Pruthvi,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations.
We understand how frustrating and disruptive unexpected lesson cancellations can be, and we appreciate the opportunity to work through the situation with you.
Our priority was to find a fair and practical solution that would allow you to continue your driving journey with minimal disruption. After discussing the available options, we helped you secure a new instructor whose usual lesson rate was higher than that of your original instructor, without requiring you to pay the difference. We were pleased to make this arrangement so you could continue your lessons and remain on track toward your driving goals.
Please be assured that we remain committed to supporting our learners when unforeseen circumstances arise. We aim to approach every situation fairly and transparently while finding solutions that best support each learner’s progress.
Thank you again for your patience and feedback. We genuinely appreciate the opportunity to assist you and wish you every success with the remainder of your driving journey.
Scam, Fraudulent and Unprofessional
back that is sitting in the untouched wallet.
I was then asked by the support team to provide EVIDENCE OF FINANCIAL HARDSHIP. Reluctantly I did so, however this did not effect the outcome in any capacity. Now feeling not only embarrassed by EzLicense, I have also been left with my money stolen.
I have initiated a charge back with my bank account and will be getting my money back due to a false advertisement of service. I have not used the wallet money therefor I haven't received a service for said money.
I highly suggest for anyone to avoid EzLicense and look elsewhere; they do not hire professional instructors but fake instructors and the company just wants to take your money and steal it. GO SOMEWHERE ELSE
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Joseph,
Thank you for taking the time to share your feedback. We’re genuinely sorry that this experience has caused you frustration.
Please be assured that we’re ready to assist you and remain committed to reviewing your request fairly and thoroughly. As discussed during our most recent conversation, we’re currently awaiting the supporting documentation needed to complete the assessment.
As soon as we receive the requested documents, our team will prioritise the review and contact you with an update as quickly as possible. You won’t need to restart the process—we’ll continue from where we left off and work with you toward a resolution.
Thank you for your patience and cooperation. We look forward to receiving the documentation and assisting you further.
great platform to connect with…
great platform to connect with instructors around your area
28. juni 2026
Svar fra EzLicence
Thank you for your feedback, Rita! 😊 We’re glad you found our platform helpful for connecting with local driving instructors. We’d love to know how we could improve your experience and earn five stars next time! 🚗⭐
Very simple to use
Very simple to use, service was fantastic, booking was easy and the refund I needed (due to my error, not theirs) was smooth and effortless to organise.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Sonia, thank you so much for your wonderful feedback! 😊 We're delighted to hear that you found EzLicence easy to use and that both the booking and refund processes were smooth and hassle-free. We really appreciate you taking the time to share your experience and wish you all the best with your driving journey! 🚗✨
Horrible customer service
I had a few successful lessons with an instructor and booked more in advance. Then the actions of my instructor caused a safety incident so I cancelled that and following lessons and reported it to Ezlicence. They contacted the instructor but she denied my account - which is, of course, a "she said he said" situation. The situation was not documented by a camera or anything else.
I could no longer study with her as it wasn't safe and decided to try another instructor. Even two, and it didn't work out with either of them. After that I asked Ezlicence to refund my remaining balance but they refused. In their refund policy there is a clause that they're not returning the balance in your wallet after two weeks - even though on the wallet page itself it's called "fully refundable". This is intentionally misleading.
Don't repeat my mistake, there are plenty of other ways to find an instructor that also provide accountability.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EzLicence
Hi Alexandra ,
We're sorry to hear about your experience and appreciate you taking the time to share your concerns.
We take reports regarding instructor safety seriously and understand why feeling safe and comfortable with your instructor is important when learning to drive.
We also understand your concerns regarding the remaining wallet balance and the information provided about refunds. Refund requests are reviewed in line with our Refund Policy and the individual circumstances of each case.
If you have any additional information that may assist with reviewing your concerns, please continue working with our support team through your existing request.
Thank you for sharing your feedback with us.
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