Europcar South Africa Anmeldelser 

Very disappointed. As I had planned my meetings around having to pick up a rental car at the Sandton branch at 8:00am only to be left waiting for so long to be told they do not have cars on-site, for a booking I made the previous week already. How disorganised and a great inconvenience on my end, which would probably cost me at the end of the day.

We rented a car from OR Tambo. There was no damage to the car. Regardless, Europcar claimed there is a small chip at the lower bumper. Nobody inspected the car at dropoff. We left the country and a couple of days later were informed of the “damage”. I responded advising there was no damage to the car when dropped off one week earlier I get “email delivery delay” on all correspondence to Europcar representatives. No feedback from Europcar after the initial notification and also no refund both on early return and deposit Extremely disappointing experience and in my opinion this is theft. And they get away with it.

Updated on 2022-06-13: Europcar refunded our deposit

I fully agree with Naomi. Rented from Europcar OR Tambo for one day on 10 March, noticed scratch on bumper, no attendant in sight, didn't understand the checklist, thought it was marked off (silly me - but it was so obvious!). Of course, when I returned it they said I'd scratched the vehicle and took my whole R4 000 deposit. Never accounted for the deduction, ORT never answered phone - really appalling service. Don't use them.

DO NOT, REPEAT, DO NOT EVER RENT A CAR AT EUROPCAR RENTAL IN SOUTH AFRICA, SPECIALLY AT O.R. TAMBO AIRPORT, YOU DON'T GET YOUR DEPOSIT BACK, THEY ALWAYS FIND SOMETHING WRONG WITH THE CAR AFTER YOU HAVE DROPED IT AND LEFT, EVEN THOUGH IT WAS INSPECTED IN FRONT OF YOU, AND TOLD EVERYTHING IS GOOD. THEY ARE CROOKS, FRAUDS, THEY STEAL YOUR MONEY FROM YOUR CREDIT CARD, FOR ALL KINDS OF CHARGES. STAY AWAY FROM EUROPCAR.

Arrogant staff at OR Tambo intl airport. They were not keen to assist our group. Ended up getting a car smaller than the one we ordered. Management was not able to assist either even though we pre-booked. Bad company.

Stay away from EUROPE CAR RENTAL it's full of fraud. I rented a car in December FROM FOURWAYS CROSSING, the car was having a very bad rotten smell inside and they did call me to bring the car back as they wanted to sell it. They gave me another car. I returned it on the 14th January in a good condition with a full tank fuel.even today I'm still struggling to get my deposit back of 1500.i produced a proof of payment which is a receipt from their office but still no luck. EUROPE CAR IS FULL OF FRAUD, THEY ARE SELFISH.

I was very devious to rent a car from Europcar due to all the negative reviews but I do like forming my own. I can tell you, I am not sure who is now managing Europcar, but they are amazing ! I was happy with the service the car was great. I can't complain about anything. I will be using them again in the future. Thank you for your great service.

Appalling service from Europcar at Cape Town Airport. After a long and tiring flight we were subjected to what I can only describe as "the worst customer service ever". Stood waiting nearly 2 hours in the heat whilst the many staff in the europcar office just walked about aimlessly doing literally NOTHING for ages, then eventually when they can be bothered to do something, it takes forever as they disappear then come back 15 mins later and disappear again. Also took 7500 Rand off my credit card "as a deposit"???? even though I had paid up front for everything including the top insurance. Still haven't received the money back. I would give this bunch of lazy idle crooks a wide berth, and would give them zero stars on here if I could. Use at you own peril!

Yup, renting cars is a decoy, not really Europcar's main line of business anymore, charging people ridiculous amounts for repairs and other things they can come up with is their new modus operandi, when cornered they hide behind the T's and C's.....Unethical thieves, company/staff completely useless.

We returned the car at the airport of Cape Town. After checking the car (including the petrol meter) the Europcar employee confirmed that everything was alright.
A couple of days later we were charged a fee for refuelling. Since we had returned with a fuel tank (we refilled at the pertrol station next to the airport) this is nothing but a way to make some extra money.
Make sure that you get a written confirmation when returning the car!

I rent and have rented regularly, in South Africa, the Middle East and Europe. I used to travel abroad ~24 times a year on business trips. However, I had a poor experience here, the first of its kind. I will not recommend them to anyone, nor use them again. I decided to use them for the first time, making a booking online in Europe for a trip to Cape Town. I paid up front, and everything went smoothly. A week after returning the car (Mercedes C180), I noticed a fee on my credit card for which I had received no notification or invoice. I had to contact support, after which I received an email message with a curt message from "Paula Bryce Branch Manager". Paula did not write me directly, however I learned I was charged for extra fuel, after I filled the car AT THE AIRPORT. The filling station uses attendants, no self-service, so I relied on them to fill the tank before return. I was then charged for fuel, fuelling fee and a document fee. At no time was I told to make sure the car must be filled until the petrol was running out of the tank as it overfilled so I could avoid the cash grab Paula Bryce felt was necessary. This is greed from Europcar, who still haven't given me an invoice. Maybe Paula needed a manicure and felt I would pay for it, or maybe she wanted to groom her cat. I won't know until the company issues me an invoice. Stick with rentalcars dot com. Oh, the Mercedes dashboard screen failed (which I reported), and I had a "Check brake pads" or "Check brakes" warning on during my time with the car. Clearly poorly maintained and unsafe too.

I've been standing in line for over an hour now to get a car which I have booked. Queue is snaking down the hallway. The poor guys at the back of the queue will probably have a 2 hour wait. Just 2 counters manned and going at a snail's pace. They can't be unaware of how many people booked cars for this morning, yet only 25% of their counters are manned.

Ich musste mein auto in capetown city tauschen Weill es nicht ordentlich gewartet wurde und die Klimaanlage nicht funktionierte.
Die hotline war nicht in der Lage mir zu helfen, also bin ich selbst hingefahren.
In der Station wurde ich behandelt wie ein kleiner Junge,
Der Mann der mich bediente hatte wie alle anderen sowieso keine Lust zu arbeiten und machte alles extrem hektisch.
So das ich meine Plastik Geldbörse mit ein paar hundert Rand, Kleingeld und meinem Führerschein plus Personalausweis im auto vergessen habe.
Passiert,
Aber… nachdem ich am Flughafen war, und am Depot
Erzählen die mir es war nix im auto,
Der Type der das auto von der Stadt zum Depot gefahren hat, hat es gefunden und eingesteckt.
Das Geld war mir Regal. Aber die Papiere nicht.
Und der Manager erzählt mir das alles abgegeben wird.
Das ich nicht lache.
Und das es eher als Abfall gedeutet wurde.
Echt jetzt?
Da waren Münzen drinnen, also nicht ganz leicht.
Die Firma beschäftigt Leute die stehlen.
Fact.
Ich würde niemandem empfehlen dort ein auto zu buchen.
Der Service und die Hilfe die man in so einem Fall bekommt ist gleich null.
Ich hoffe der Dieb stirbt an Hodenkrebs oder corona.

company booked a high fee a few months after my holiday in south africa. Cant recommend it. would use a different company next time

I was given a car that wasn't roadworthy that i got stuck with at night with my 6 year old son and i am a lady, with no security and only got assisted after 3 hours. Nd i am a lady for that matter. On top of that i was charged for a damage that a towing company was responsible for. My child is still terrified from the scene. I felt unfairly treated. Hence they have given me a roadworthy car none of that could have happened, im so pissed. Dont bother yourself with this company rent somewhere else where your life is way better than a car because here they only care about their cars not the clients.

For the past 6+ years we've travelling to South Africa on a regular basis. Service has always been good, also concerning upgrades, car switch...etc. I've rented a car for 3 months, from january 12 till 28 march 2021. Due to personal circumstances I had to extend my flight for a week, therefore also the car. Low & behold I had to pay for the extra week what I payed for 1 month rental with no room for negotiation! this will definately make me choose another company on my next visit

Abram Phiri - an arrogant mess! I hired a car via Economy Car Rentals and was given a Europcar voucher after securing the online booking by making a deposit with my debit card.
I emailed Europcar head office to enquire whether I could use my debit card when fetching the car to settle the remainder of the payment and EUROPCAR assured me that so long as it's the same card I used to secure the payment, which in my case was a debit card.
When I went to Europcar I was refused collection for not having a credit card until I showed them my email. They called Europcar and i was put through to a rude, dismissive, impolite, unprofessional Europcar consultant called Abram Phiri. During my explanation he cut me and interjected, " so what do you want from me? I'll simply repeat what they're telling you there." I asked for his name and repeated "Abraham." "Abram. I'm not Abraham!!!" He scolded. Plus I had to request his surname. Such an impolite appalling customer service!!!

My experience with Europcar was terrible. Got to agency to find out that my waiver on rental wasn't the "super" waiver, therefore a deposit of R15000 had to be paid. Having paid R4000 for a week's rental for a 1.6 Sedan, I just couldn't afford so much money.

No refund was even considered. Cape Town International agency left me high and dry and I had to go next door to rent another car.

Many e-mails later.... still no reimbursement.

We rented a car thru Europcar South Africa in Feb 2020. Although the car hire experience itself was good regarding car itself and front facing personnel, the poor score above is due to a negative post hire experience regarding a fine administration fee payment. It took 10 emails to find out the reason why it could not be debited to credit card provided, to then find out that they do NOT have an on-line payment facility to settle the bill with a different credit card. Their solution was a bank transfer, which would cost more in additional fees than the amount payable, as we are based in Europe.

Very good service and easy
Unusual for a car rental company these days
Best car hire service at Joburg airport that we have had