Europcar South Africa Anmeldelser 157

Mosimane and Noah at Europcar, Skukuza in the Kruger National Park, South Africa, were extremely helpful and walked the proverbial extra mile for us. I booked the car for a later hour, but when we arrived, we realised that they waited almost two hours to accommodate us, while they could have gone home earlier. And yet they were jolly, kind and efficient in their work. We truly appreciated it. With their affordable fees and helpful staff, we will certainly use Europcar again.

Europcar Insurance lack of compliance concerns.
My vehicle was legally parked outside my home (Sea Point Cape Town) when it was struck by a Europcar insured driver who admitted liability immediately. More than a month later, despite extensive cooperation on my side, Europcar still had not authorised repairs or confirmed payment, leaving me driving a damaged and unsafe vehicle while absorbing the disruption, administrative burden, and loss of use myself.

What followed was extraordinarily shocking in terms, both in service and compliance from Europcar. Despite this being a straightforward third party claim involving an innocent parked vehicle owner, I was repeatedly required to follow up, resubmit information, obtain at least 3 independent quotations for their own assessment process, and spend days attending to administration that should reasonably have sat with the insurer and claims department. They refused to send an assessor.

I was further advised that:
• Europcar would allegedly reimburse me a fee "they feel appropropriate" and possibly note the lowest quote ob*****ed, rather than settle repairs directly with the repairers
• no interim vehicle would be provided despite the admitted liability and loss of use
• I was expected to source quotations myself rather than have the vehicle independently assessed promptly by their own assessor despite quoting the CPA, and despite requesting an assessor in central Cape Town.

As a consumer and innocent third party, I found the handling of this matter inconsistent with the principles of fairness, reasonableness, and timely resolution contemplated under the Consumer Protection Act 68 of 2008. A consumer should not be subjected to unnecessary delay, prejudice, or procedural obstruction in circumstances where liability is clear and the damages are straightforward.

The issue was never merely the accident itself.Accidents happen.The real issue was the prolonged delay, the shifting of administrative responsibility onto the innocent party, and the apparent lack of urgency in restoring me to the position I was in before the incident occurred.

Based on my experience, I would exercise extreme caution before using Europcar or relying on their claims handling processes should something go wrong. To date, one month later, Hanli Strydom and Danie Snyman , the legal team at Europcar, continue to ignore all my emails. I am now forced to pursue the driver, who resides in Germany directly, and he will have to claim. Do not use Europcar, they are not an ethical operation at all.

Was charged 15000 ZAR on pick up, and have still not received any final invoice or refund of deposit. No response from them via whatsapp or their website.

Crooked and Corruption! Repair Scam! If you dare use this company for a hired car make sure you have 100% cover with your credit card or insurance company for ANY damage or theft! I had a minor dent in the back hatch door of a nice cheap Renault Kwid for two weeks in April 2024. I called them immediately and filled their form out before I came and even got a police report even though the dent was on private property. But I am a good honest customer and followed their rules! Their deposit was very high for a two week rental (R8800) but I have never had a problem until now. The car is only worth less than R200K new and they wanted to try to tell me this repair was going to be R19K and I still owed them another R10K! Outrageous and I demanded the quote from the body shop. They did not have that but instead an estimate from a company they pay in Johannesburg that from what I understand does not even look at the car but makes a guess. This estimate had all kinds of things like replacing glass and the badges and reflectors and bumper supports! Bloated corruption! Someone is getting paid under the table! I believed this is crooked so I took 50+ hi res photos of my own and a video and send to a few SA panel beaters and did NOT tell them the story. They ALL came back with quotes from R6000-10000 MAX! I was right! I told Europcar my findings and agreed to top up the deposit to make it R10000 out of pocket in good faith for their admin costs but that was ALL they would get from me. They have now tried to threaten legal actions for R9000. Such a joke! Again make sure you have FULL cover with your credit card or own insurance and excess and DO NOT TRUST Europcar with any way! They had a similar scandal in the UK in 2017 and the same is going on in SA. Time to get Carte Blanche to investigate this corrupt fraud!!

DO NOT RENT WITH THEM!!!! SCAMMER!!!

I returned my car. 20 minutes later I get an email that the taillight is broken. Good that I made photos from everything when returning the car.

We hired a 4x4 car from Europcar at Hoedspruit airport for a 3 week trip around Kruger . When we picked up car they went through existing damage to car, however we noticed some damage to a tyre which wasn't recorded. The man said oh that won't affect your driving, but we had to insist that it was added to the damage list ( whether that was done or not we do not know) . Any way we went off on our trip , but every day we got the message that the car was over due a service , and a couple of times a message flagged up that the car key battery needed changing. Unfortunately we managed to get a puncture ( drove over a screw in the middle of the bush?) but we fitted the spare and the damaged tyre was repaired temporarily by one of the camp guards . Everything else went fine on the trip , apart from on a very hot day , one of the letters on the name of the car started to peel off. We put it in the car so it was not lost. Before we returned the car we gave it a wash and checked there was no damage , which there was not. We arrived back at Hoedspruit and was met by a member of Europcar staff , Leonard, who walked around the car with us and checked everything was ok. He said that was fine and we could leave, we asked for something to sign off the vehicle , but he said he could not do that until the repair team came to replace the punctured car. We had to leave to check in our bag , and we were just getting a coffee when Leonard came back in and said he had just noticed some damage he didn't see before . On the rear bumper filter there was now a series of marks , which looked like they had been scratched by a key or coin. We insisted they were not there when we left the car with him, but he insisted they were but he did not notice when he checked. He said he would have to report it as damage , and the repair centre would invoice us for the cost. We were not happy about this , and after a long discussion he said, well there is a way around this . I am happy not to make a report if you give me something . My husband only had a 20 rand note to which he said that was not enough. We found another 100 rand and he said thats fine do not worry I will not send a report in . We had to leave then as our flight was being called, as yet I have not had an invoice from Europcar so don't know what or if we will be charged for . We are so angry with ourselves as us and friends have had issues before with car hire in South Africa, and normally we go around with the guy and take photos and videos when we handed it in. Think we had just had a lovely holiday and were too relaxed and just forgot. My husband wanted to take his photo , which he refused. I am making a complaint to Europcar , and just advise anyone if you are hiring from them make sure you double check everything and take photos

Trotz sorgfältigster Vollbetankung ca 500 m von
PE Airportstation entfernt wurden insgesamt 145 Rand
Tankkosten abgebucht.
Ist wohl der übliche legale Betrug

They gave me a car with a flat tyre and told me to pump it up myself then kept my deposit despite there being absolutely no damage.

I then had a second rental with them a few days later which was also faulty. The power steering cut out on the motorway and I had to arrange for an replacement.

I tried to contact someone at the branch probably about 20 times but nobody answers the phone.

Avoid and go somewhere else to save yourself the stress.

Hired a car through Europcar in Skukuza, South Africa, 2/3/26 - with a return to Johannesburg the following week.
Marvin was hands down the most helpful person I have come across. Nothing was too much trouble, even brought a replacement car to us when we had a problem with the tyre and we were over an hour away! He didn't mind all the questions and made everything so effortless.
Super cheerful and such a credit to the company.
Shamefully I don't leave enough reviews, but honestly I couldn't let the service we received go unnoticed.
Thank you Marvin we appreciate you!!

Falsches Auto zuerst. Falsche Rechnungen hinterher, raubt einem viele Stunden des Urlaubs. Die haben Zero Organisation.

This was a rental for 4 weeks. Overall condition of the car was not good especially for a fairly new vehicle. Communication with Europcar was a non starter. Firstly a larger deposit was charged (R27160) instead of R16000 being held. Trying to understand this was impossible as calls would not get answered, emails not responded to etc. Extra charges have been put on the final bill but I have paid these to stop the hassle. Expedia has been a great help with excellent customer service.

When I returned the car they attempted to blame me for two marks on each door which we couldn't see. They are scammers avoid at all costs.

DO NOT USE THIS COMPANY SCAM WARNING...
I hired a car from Cape Town airport and paid for full cover over the vehicle (all damage, including windscreen and scratches)
I got a tiny chip on the windscreen,
I picked up some speeding fines that I paid.

A couple weeks later I saw that they had attempted to take R6,000 from my account. I immediately blocked them because they had given no explanation or proof that I owed them this money, and this is fraudulent. All I had was an empty email saying I needed to pay them (December 25). Since then I have received the same email from them many times, and i have contacted them many times, and they still have not gotten back to me about this. its now end of Feb 26.

Furthermore, They are now asking me to send them the money for the fines again, even after I sent them proof of payment

I am sick of their email harassment for money I do not owe, Ive never written a complaint before, but i am truly shocked at this service

We hired a vehicle through Europcar for the duration of our stay in South Africa. The company is fantastic. But I want to warn people of the dangers of hiring a vehicle through any rental company. Please be aware that there are organized crime units in South Africa targeting people who hire cars,especially if you are not from the country. We were targeted by some individuals that identified our vehicles as hired. They said that the car has been "beeping" and we need to go to a certain area to let the car company know we still have the vehicle and it hasn't been stolen. These individuals took us to an FNB atm and proceeded to tell us that we needed our credit card details and pin number to stop the beeping and to confirm we are still in possession of the vehicle. This alone is red flag material but they convinced us enough that we went with them. Nothing made sense but they are very persuasive. Our credit card details were compromised and we had our credit card stolen and had money taken from it before we could even stop the card. It took less than 5 minutes . My advice to anyone who hires a vehicle in South Africa: Do not entertain anyone who approaches you at any time about your hired vehicle. Contact the hired company first before you do anything. Please do not become a victim of fraud. These individuals who scammed us and took our money are well known to police,car guards,FNB security and car park security. Be aware at all times. Drive away and contact the car hire company yourself.

scammers!!! they hide fine print at the time you sign a rental agreement!!!

Will never hire from this criminal company ever again. Returned a vehicle i hired with no problems.Recieved conformation that the hire was sighned off with no issues. Was told my deposit would be returned within 3 to 7 working days. 6 weeks later im still waiting.
After numerous emails and threats to lodge a formal complaint (still trying to do this as it feels like its deliberatly complicated and dificult to even get a response from anyone at europcar SA ) i was refunded only half of my refund with no explanation why. Again after yet more emails was given 4 diferant reasons for this and was told it would be rectified.That was 5 day ago and still waiting. Europcar South Africa has now had my money for over 6 weeks . Thats 6 weeks of intrest they have made on my money.FEELS LIKE A SCAM TO ME.Hired cars all over the world and even in third world locations have never had this problem. Dont use them.

I collected a white renault kwid MC99FTGP at 1pm on 18th Jan from the Europcar branch at O.R.Tambo International airport. I was assisted by Themba who was very pleasant. Upon collecting the vehicle from the bay, I found a few scratches not documented on the inspection certificate. I took photo's and video's and shared them on the Europcar whatsapp chatted as advised by Themba. Upon driving the vehicle out of the airport, I discovered that it had a loud rattling noise on the roof. When I got to my hotel in Hyde Park, I contacted Europcar customer care and was assisted by Tebogo. He called the Sandton branch to check if there was a replacement Kwid I could collect in the morning but management advised that this noise was common on these vehicles and that they could only get another Kwid at 3pm the next day.
1. How could they know what the noise was without hearing it for themselves? This is not a normal sound and I'm annoyed that they would give this response.
2. If they didin't have another Kwid, I should have been given any other vehicle instead of needing to wait until 3pm.
3. I am extremely unhappy that I am paying a premium rental on a defective vehicle and would like my money refunded or a replacement vehicle provided to me urgently at my convenience. I do not want to go to OR Tambo to get another car as I have meetings and this is inconvenient for me.

Hired a car for a South Africa trip from Europcar SA. We had some damage to the car and the deposit was retained and an additional R21,475.10 assessed. I paid that into their bank account and claimed the full R36,490 from the Booking.com insurance I took out. The insurer requested a copy of the signed rental agreement but when we returned the car, Europcar SA kept that. Insurer requested a copy of that, and though I have asked Europcar SA to provide a copy, I have got no further response of any sort from them. Both Booking.com and the insurer have also tried to get the agreement without any luck, leaving me R36,490 (£1,660) out of pocket.

Miserable. Nie wieder. Minderwertige Autos ohne Beschleunigung. Bekannte Marken, die offenbar in Südafrika hergestellt sind und nichts mit der Qualität der ursprünglichen Marke nichts zu tun haben. Zudem wurde uns Refueling verrechnet, obwohl wir 100 Meter Weg vollgetankt hatten. Unverschämt!

Ich bin äußerst enttäuscht darüber, wie dieses Unternehmen unseren Fall behandelt hat. Im April 2024 mussten wir unsere ursprüngliche Buchung wg. Rücktritt von der ursprünglichen Reise stornieren. Im Oktober 2024 dann erneut gebucht und bei der Ankunft in Port Elizabeth den bestätigten Voucher sowie die Kreditkarte vorgelegt. Abholung und Rückgabe liefen problemlos.

Trotzdem entwickelte sich die Angelegenheit im nachhinein zu einer völligen Farce: Das Unternehmen war nicht in der Lage den vereinbarten Betrag von der Kreditkarte abzubuchen. Stattdessen wurde per E-Mail mehrfach ein falscher Betrag gefordert und immer wieder auf die stornierte Buchung verwiesen.

Sowohl wir als auch der Vermittler haben bei Europcar wiederholt um Korrektur gebeten – ohne jegliche Reaktion. Die Mitarbeiter waren schlichtweg nicht in der Lage auf unser Anliegen einzugehen und haben stattdessen immer wieder stupide die Forderung wiederholt. Auch auf die Frage wieso die Kreditkarten nicht einfach nach der Reise mit dem richtigen Betrag belastet wurde haben wir bis heute keine Antwort erhalten.

Zur Krönung dessen, wurde der Vorgang ohne Klärung Seiten Europcar an ein Inkassobüro übergeben.
Dieser Umgang ist absolut inakzeptabel. Ich kann nur dazu raten, bei einer Buchung mit diesem Unternehmen äußerst vorsichtig zu sein.