Europcar South Africa Anmeldelser 

Added extra charges to our booking for not refuelling when I literally filled it about 5km from the airport. Asking me to provide proof of refuelling? Also added on admin fees without mentioning it. Cars were in poor condition having booked a polo we got a much worse Suzuki swift. Assumed a bigger company would be decent, not the case.

Nadia James of Europecar Paarl /Stellenbosch assisted me after a serious collision between Worcester and Robertson.
Arranged for the damaged car collection and a replacement car which she personally delivered to me on a Sunday.
She is a gem and I am truly so impressed with the service she delivered.
Absolute star.
Thank you for being so efficient and helpful during a stressful time.
Regards Barry George

Avoid Europcar at Cape Town airport at all costs. They have retained my R11620 deposit for over 2 weeks already due to a claim against me for a 3 inch scratch on a hub cap which was already scratched and had paint defects. They are impervious to rationale requests to return the bulk of the money and say that the delay could be several more weeks yet.
They clearly have a policy of gouging income from their post rental practices. Avoid. Avoid. Avoid.

Ich hatte für den Urlaub einen Wagen für Kapstadt - Port Elizabeth und einen Wagen für den Kruger Nationalpark mit Europcar gemietet. Ich hatte alles im Voraus bezahlt und alle möglichen Versicherungen im Paket dazugebucht.

Ich muss zugeben, dass ich aufgrund der vielen schlechten Bewertungen ziemlich besorgt war. Zu meiner Freude kann ich die vielen schlechten Bewertungen nicht bestätigen und alles lief wunderbar.

Für den ersten Trip hatten wir einen Hyundai i20 bekommen, der sauber und in gutem Zustand war. Ebenfalls hat alles mit der Rückgabe inkl. Kaution super geklappt.

Für den Trip im Kruger Nationalpark hatten wir einen Toyota Corolla Cross, der ebenfalls in sehr neuem Zustand war. Für den Kruger Nationalpark sollte man unbedingt einen Geländewagen nehmen. Für die Nebenrouten hätte ich mit dem Hyundai Probleme bekommen. Dennoch hatte der Hyundai, den Addo Nationalpark erfolgreich bestanden.

Die Mitarbeiter waren auch immer sehr freundlich und hilfsbereit.

Ich hatte mich für den kostenlosen Europcar Privilege Club angemeldet, der versprochen hatte, dass man schneller an sein Auto kommt. Man hinterlegt seine Daten online, sodass man sie in der Theorie nicht vor Ort eingeben muss. Hier ziehe ich einen Punkt ab, weil ich alle Daten noch einmal auf Papierbögen separat ausfüllen musste, obwohl ich sie ja schon online angeben hatte.

Im Vergleich zu Avis sah für mich an den Stationen der Service von Europcar besser aus und es gab mehr Mitarbeiter. Ebenfalls sah der gesamte Fuhrpark von Europcar auf den Parkplätzen sehr gepflegt und ordentlich aus.

Attention escrocs ! Evitez à tout prix cette agence ! Prélèvement d'une énorme caution dès l'obtention de la voiture (contrairement à d'autres loueurs), puis mettent plus de 15 jours après votre retour pour la rembourser donc préparez vous à avoir un trou énorme sur votre compte pendant un long moment. De plus, ils vous facturent des dégâts que vous n'avez pas commis pour ne pas rembourser toute la caution. Faites très attention lors du retour du véhicule, lorsque l'on vous dit que tout est ok, ne partez pas sans avoir signé un papier qui signifie qu'ils vous remboursent réellement toute la caution. Ils essayent d'expédier rapidement ce passage la pour mieux vous escroquer.
Nous sommes en guerre pour récupérer notre argent qu'ils nous ont arnaqués.
A bon entendeur.

Worst rental company ever!!! Charged me for damages that I never incurred!! They had the cheek to email me to say that the car is normally pre inspected and that it is my responsibility to upload any damages. The inspector that we spoke to at George airport said that he would upload all the additional damages and some we were not to worry about … clearly not . Will never use Tempest or europcar ever again !!

Similarly to the previous reviews, we were also charge AUD1071 immediately as opposed to a bond type of sittuation which is usually the case with rental companies. We were also charge for an additional driver we never agreed to contract. We were also charged for a damaged we didn't do. They think they play with your deposit and charge whatever they want. It's been 14 days and we have not received the deposit back. I chose Europcar as they are well known but I wish I read the reviews first, please DO NOT RENT A CAR FROM THESE SCAMMERS. I have emailed their customer service several times with no response. I then emailed the supervisor of cape town airport branch and he has been just as useless. Chocking

On collection of the car at Cape Town airport we were told by the agent that the deposit would be on hold, about R11000. When checking my bank statement a few days later Europcar ZA had taken out the deposit IMMEDIATELY! I've emailed reservations on a number of occasions and got no explanation of their company's policy. However, the staff at reception and the car were excellent.

Dropped the car back off at Port Elizabeth after filling up. Keys were whipped away from me after a perfunctory check I asked for documentation to confirm everything was in order but was told my card deposit would be released after one week. One week later A charge on my card for £77.72 with no explanation. I have tried calling but no one picks up the phone. I wished I had read these reviews in advance of the booking. Luckily I have a video of the return which proves everything was in order so will eventually get my money back

Europcar bescheisst die Kunden
Neue Miete vom 23.10.24 bis 26.10.24 Reservierungsnummer: 1182286169
Die Fahrzeugmiete war ZAR 1354.48
Auf der Kreditkarte wurde ZAR 1668 belastet.
Es wurden ZAR 313 zuviel belastet ( CHF 15.35). Wenn sie das bei jeder Fahrzeugvermietung machen verdient man richtig gutes Geld. Oder ist das nicht Betrug?
Ich rate bei jeder Fahrzeugrückgabe bei Europcar auf eine finalisierte Rechnung zu bestehen. Dies ist möglich.
Bis heute keine Antwort von Europcar!

Early this year in January I was highjacked, my insurance King price arranged a courtesy car from Europcar and I had to pay R2500. As a deposit before getting the car, they said that I would get my deposit back a week down I was in an accident a 3rd party bumped me from the back I was stopped at the red traffic light and it was raining and the 3rd party hit me from the back he failed to stop at the red traffic light and hit me from my back and I bumped the car in front, so the rental car was overheating and I could not drive to work or drop my kids at school.
so I had to get the other car from Europcar and they said I had to pay an R4000 excess fee before I got the car so I didn't have the 4k so I contacted the 3rd party as he was the one who put me in the situation for driving reckless when its raining and the guy understood and paid the excess fee R4000 and i got the car, his insurance settled the mater and paid for the car but now Europcar refuses to pay me back the deposit R2500 and claim that Im still owing them R25018. because the excess fee of R4000 was paid from the 3rd party.
But I mean all that was owed to them was paid, and they received the money, so how do I still owe them the R2500.... ord and they put me on Blacklist and destroy my name and they refuse to pay me back my deposit.
please don't use Europcar, use other car rentals, and stay away from Europcar they are scams trying to find extra ways to make money. try to request your insurance to use other car rentals.

Europcar SA is a gang of highwaymen masquerading as a car rental company. They rob the clients of their deposits by inventing all sorts of "claims" against their clients.
My case is as follows:
In terms of my policy I was provided by my insurer with a "courtesy car" for the duration of a repair.
After failing to show up for the handover of their vehicle at the panel beater Europcar raised a claim against me for "Flat left rear tyre" and the proceeded to invoice and retain the following amounts:
R 290.00 for that alleged (never sent/shown any proof)
R 285.93 for "refueling and refueling service fee adjustment"
(Note: I drove the car fo a whopping 11km km on a "flat tyre" from my home to the panel beaters - what a guzzler they gave me!)
R 1350.42 for "Damage Liability-Super(?)" and Claim Admin Fee".
After writing my first review on Hellopeter I received a call from Europcar and was informed the assistant that she will "escalate" it with the Krugersdorp Branch. Europcar then added insult to the injury by crediting me with R 285.93.
For an alleged/unproven claim of a flat tyre they still hang on to R 1640.42. As far as I know to "plug" a damaged tyre can be done anywhere for less than R 100.00
AVOID Europcar - they stink from here to the end of our solar system!

It's not Europcar it's Tempest and we felt they were very dishonest about the final price. We were excessively overcharged. DO NOT USE THEM or if you do, do it online and double/tripple check all the extras, which we did not need, we made it clear we didn't need. We have been left feeling very foolish because we were too trusting what should have cost us £149, actually cost us £315. A quick signature and a few initials after a long flight and they got us, be careful, don't let them get you too. I have made an official enquiry / complaint direct to Europcar and Tempest, Europecar won't do anything because we signed and allowed them to do this to us and Tempest still haven't replied

How can i have so much bad luck. Europcar how can you give me such a dirty, smelly car. If thats not bad enough it is leaking so much oil, i am afraid to start the car. You promised to come and change the car for me after receiving it yesterday and still no one in sight. How must i get to work tomorrow?

What a disaster of a car rental company. On arrival in Joburg they said we had no booking. Then they gave us a car we had not booked. There was a protective cover on the undercarriage of the car which came loose as we drove out of Joburg. There was no answer to our phone calls, so we had to repair it ourselves and drive to their branch in Nelspruit where they replaced it. We were then charged ZAR 4K excess for the undercarriage problem. They refused to accept that it was a pre-existing problem and said we must have driven over a pot hole or something. We will never use this company ever again.

Wir haben einen PKW mit Versicherung ohne Selbstbeteiligung ab/an Kapstadt gebucht. Während der Reise haben wir 1 Radkappe verloren. Bei der Rückgabe wurde das erfasst und das würde mit der Versicherung abgerechnet. 8 Wochen nach der Reise bekam ich eine Rechnung (und seitdem täglich Mahnungen, sofort ab Rechnungseingang). Es stellte sich heraus, daß uns Europcar eine SB von ca. 2000 Euro untergejubelt hat. Unser Fehler: wir haben es nicht bemerkt. Zum Glück war die Radkappe nicht so teuer, aber immerhin berechnen sie uns 100 Euro dafür. Sonst buchen die Mietwagenfirmen ja ungefragt Phantasiebeträge für Tanken, Reinigung, was auch immer von der Kreditkarte ab , egal ob berechtigt oder unberechtigt. Jetzt schickt Europcar eine Rechnung, die zu überweisen ist.
Europcar werden wir sicher nicht mehr buchen.

Car hire was extended after Bidvest covered 1x week
paid dep of R2500 and addditonal R35 per day for windscreen and tyre protection. had car for total 12 days -was informed daily rate is R296 which was taken off my account each time i extended hire. Car was returned with full tank and no problems. Informed that refiund wpould take 10 days. Received invoice whereby they charged vat on the 12 days hire and vat on insurance which was never communicated to me. spoke to my contact at Europcar OR Tambo that dealt with me throughout the 12 days, he claims total amount was deducted which included vat. My query has been escalated today to SOMEONE, further delaying my refund. As per their records after additional charges for airport surcharge and doc administration my refund is only R718.00 what a rip off. Waiting to hear from them. Please beware if you plan on using them

Beware: Europcar Rental – Deceptive, Unprofessional, and Scammy

As a conscientious traveler, I'm compelled to share my harrowing experience with Europcar Rental, an ordeal that left me not only frustrated but downright flabbergasted by their deceptive practices and lack of professionalism. Here's my candid review:

Deceptive Practices:
Europcar's website promises transparency and competitive rates, but don't be fooled. What appears to be a straightforward booking process quickly devolves into a labyrinth of hidden fees and sneaky charges. Upon arrival to pick up my reserved vehicle, I was blindsided by unexpected insurance fees, fuel surcharges, and "optional" add-ons that more than doubled the initially quoted price. It's a classic bait-and-switch tactic that left me feeling duped and disheartened.

Unprofessionalism:
The level of incompetence and disregard for customer service at Europcar is staggering. From the disorganized rental counters to the untrained staff, every interaction reeked of unprofessionalism. Representatives were dismissive of my concerns, displaying a blatant lack of empathy or accountability for the company's misleading practices. It's as if they were trained to prioritize upselling over providing a positive customer experience.

Rudeness:
If you enjoy being spoken to condescendingly and treated like an inconvenience, Europcar is the rental agency for you. Throughout the entire process, I encountered nothing but rudeness from staff members who seemed more interested in pushing unnecessary upgrades than assisting customers with genuine care and respect. It's disheartening to witness such blatant disrespect in an industry that relies heavily on customer satisfaction.

Scammy Behavior:
Let's call a spade a spade – Europcar engages in downright scammy behavior. Whether it's tacking on dubious charges or pressuring customers paying for damages that were never there, their business model thrives on exploiting unsuspecting travelers. It's a disgraceful display of corporate greed that tarnishes the reputation of the entire car rental industry in South Africa.

In conclusion, my experience with Europcar Rental was nothing short of a nightmare. From start to finish, I was subjected to deceptive practices, unprofessionalism, rudeness, and outright scammy behavior. Save yourself the headache and opt for a reputable rental agency that values honesty and integrity. Europcar, you've lost my business for good.

NEVER rent a car with those people ! Like a lot people here, I struggled to get back my deposit of 590€.
I rent a car just for one day, everything went fine, I gave back the car at the right day, right time, full tank and without accident or scratch (all confirmed by the europcar agent when he checked the car at return). But 9h later, I received an email saying they found a scratch after second checking by their « inspector » and asked for explanation (I can tell that the picture they sent are not relative at all with the car).
After putting them in front of facts, proving them this is not the car I rent and there was no accident and making them aware of all these bad reviews complaining about the same scamming practice, they didn’t reply anymore. They just sent the same day a final invoice saying that the money will be refunded on the credit car (minus a document fee of R132 out of nowhere). This was the 25th of April 2024, the 3rd May 2024 still no money on my account. I asked why, and they replied that they have processed the payment the 2nd of May 2024 (really!? like a week after they have sent the invoice, is that normal!!??).
Today still no money…

The 7th of May 2024, I finally received the refund after multiple emails and comments on social medias.

NEVER book with this company, never give up fighting for your deposit back and don’t hesitate to start a higher step to denounce this shameful practice.

Awful company, every employee is corrupt, we still need to get the 600 euro deposit back from 5 months ago, been mailing back and forth, but the whole europcar company is corrupt. Best not to do business with this company, they WILL rob you of your money.