Was struggling selling a stock but rang customer services who talked me through the process and stayed on the phone throughout. I can’t praise Nivedha enough for her help. Excellent service.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I telephoned for guidance on the process to transfer CSN shares into an ISA account. The agent Manish talked me through what I needed to know with patience and courtesy. All my questions were answere... Vis mer
Selskapet har svart
Friendly welcome. Understood my request quickly and explained a much quicker way to achieve what I wanted. Which my previous two calls had failed to advise. Took time to make sure I understood the pro... Vis mer
Selskapet har svart
The customer services agent, Ramsiya, was professional , patient and provided me with the information I needed. She listened to my questions and guided me through the process I need to follow .. a gr... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Skrevet av virksomheten
Kontaktopplysninger
Storbritannia
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Enestående
772 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The lady I spoke to was extremely…
The lady I spoke to was extremely courteous, was able to help me with my query - after referring to a colleague - and was also very patient as I did not have all the necessary information required to hand!
All in all I was very pleased with the way the call was handled.
20. april 2026
Svar fra EQi
We're happy to hear that the call was handled to your satisfaction. We appreciate you mentioning the employee's courtesy, patience, and helpfulness in addressing your query. Thank you for your positive feedback!
Quick and very easy to use.
20. april 2026
Svar fra EQi
We're glad you found it easy to use. Thank you for your feedback; we appreciate it.
Advisor was very helpful and answered…
Advisor was very helpful and answered the questions I had.
20. april 2026
Svar fra EQi
We're glad the advisor was helpful and provided answers to your questions. We appreciate you taking the time to share your feedback with us.
Good customer support
Nivheda the customer support rep was very helpful and courteous, showing me where to find the information in Dividends that I needed
17. april 2026
Svar fra EQi
We appreciate you sharing your feedback. We're happy to hear that the representative was helpful and courteous, showing you where to find the information.
EQI help
Tarzy was extremely professional and kind when helping me access information about my account and retrieved everything very quickly and smoothly!
17. april 2026
Svar fra EQi
We appreciate you sharing your experience! We're happy to hear the account information access was professional, kind, quick, and smooth. Thank you!
Easy to do trading
Easy to do trading and friendly staff. Been with them a number of years.
17. april 2026
Svar fra EQi
We're happy to hear that you find trading easy and our staff friendly. Thank you for being with us for so many years!
Struggled to hear
Struggled to hear, she was quite patient with me and willing to help although I got quite frustrated as I could not hear very well
She reassured me saying I can help with that, and willing to take time
Thank you
17. april 2026
Svar fra EQi
We appreciate your feedback and are so glad that the team member was patient and helpful. We value your time and thank you for sharing.
Svar fra EQi
We're happy to hear that our help was beneficial and clear for you. Thank you for your feedback.
Helpful and patient
Nivedha stayed on the phone and helped me sign into my account
Very patient and helpful
Couldn't have been more patient
Thank you
17. april 2026
Svar fra EQi
We're happy to hear that you had a positive experience! We appreciate you mentioning the assistance you received while signing into your account. Thank you for your feedback.
Good service and helpful advice given
17. april 2026
Svar fra EQi
We're glad our service and advice were helpful. Thank you for your positive feedback; we appreciate it greatly!
Excellent support on call from Ramsiya
17. april 2026
Svar fra EQi
We're happy to hear that you had an excellent support experience. Thank you for sharing your positive feedback with us.
The lady I dealt with was very…
The lady I dealt with was very efficient/knowledgeable, call completed in about 10 mins.
17. april 2026
Svar fra EQi
We're happy to hear that the call was efficient and informative! We appreciate you taking the time to share your positive experience with us.
Ramsyia was so helpful and very calm
Ramsyia was so helpful and very calm. She helped me with log in step by step. Very professional at the same time. Good working ethics, passionate and happy to help.
16. april 2026
Svar fra EQi
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the helpful and professional assistance you received. Thank you for sharing!
Helpful and explained well
16. april 2026
Svar fra EQi
We're glad our explanations were helpful for you. Thank you for your feedback; we appreciate it greatly.
Problem logging on
My problem was solved very quickly and the assistant helped me all the way with my difficulties
16. april 2026
Svar fra EQi
We appreciate your feedback. We are happy to hear that our assistant helped you resolve your difficulties quickly and efficiently.
Manish was very helpful and patient
Manish was very helpful and patient, he helped me with my query and made sure I had all the information in needed.
16. april 2026
Svar fra EQi
We appreciate you sharing your feedback. We're happy to hear that the agent was helpful and patient, ensuring you had all the information you needed.
Customer Service at it's best.
Ramsiyah was polite, friendly and knowledgeable.
I appreciated her patience with me and my query was dealt promptly.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We're happy to hear that the staff member was polite, friendly, and knowledgeable! We appreciate you recognizing their patience and prompt service.
Excellent service
Spoke to Manish, he was very very helpful.
He explained everything very well and sorted out all my issues
15. april 2026
Svar fra EQi
We appreciate you sharing your feedback. We're happy to hear that the agent was very helpful and explained everything well while resolving your issues.
Good staff - accent training needed
Customer helpline staff have always been very knowledgeable and courteous. Have had a small problem understanding someone due to their accent, however she maintained her polite attitude and we got the task completed.
15. april 2026
Svar fra EQi
We're happy to hear that our staff is knowledgeable and courteous. We appreciate your feedback regarding the accent and are glad the task was completed. Thank you!
Svar fra EQi
We're happy to hear that you received Friendly support.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.