We purchased a Kudos shower screen in June 2026. We chose Envy bathrooms based on price, availability, service and reviews. We found at the time they were the most competitive. We received the scr... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
We purchased a Kudos shower screen in June 2026. We chose Envy bathrooms based on price, availability, service and reviews. We found at the time they were the most competitive. We received the scr... Vis mer
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Poor returns policy. Nothing wrong with the products, however these can be purchased from a number of, in my opinion, better suppliers. Their returns administration fees’ are 30% after 14 day... Vis mer
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Going that extra mile or in my case delivering a replacement toilet seat from their warehouse in Essex, Scott the driver arrived ahead of time very pleasant. A all round good experience.
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Ordered a shower screen and delivered as expected. Delivery person was Envy’s own and he was polite, professional and extremely helpful. Thank you
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Skrevet av virksomheten
UNIT 14 TOWERGATE INDUSTRIAL PARK, COLEBROOK WAY, SP10 3BB, ANDOVER , Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Superb 4-fold bath screen.
My new bathroom suite has now been installed and looks very nice indeed, with the Envy 4-fold bath screen that was recommended to me adding a special touch of gleaming quality.

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Advertised delivery in 3-5 working days. After 7 days, I chased them as the status of the order had not changed. Then delivered 3 days later, so a total of 10 days. Quick response to my emails, but with words, not actions. I suspect I would still be waiting if I hadn't contacted them.

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Very good price and delivery went well. Can't fault the service. Thanks

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It’s a pity orders can’t be placed over the phone, that way things aren’t missed like legs being supplied separate to a bath.

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Very helpful e mail communication. Telephone not so good though. Twice cut off before being answered. Advise use email initially.

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Delivered with a flaw to the cabinet. Responded immediately and delivered a replacement with no hassle.

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Took them over a week to tell me that the toilet I ordered was out of stock, so I picked another one which they then took another week to deliver (only telling me on the day it was due).
The worst part though is that, because I had changed the toilet, the cistern no longer fit (which they hadn't bothered to tell me), so I had to return it.
Upon recieving it back they then refunded me MINUS 15% "administration fee"!!!
When I queried this they ignored me at first then pointed me to their Returns page where it was hidden under a tab labelled "Non-Returnable Goods / Administration Charges". who would ever look at that if they were returning something?!?!
Outrageous nickel and diming from a cheap, nasty, duplicitous company.
EDIT: As I suspected this "Administration Fee" is illegal (Consumer Protection (Distance Selling) Regulations 2000 Provision 14. and a law firm, Legal Vision setting it out in plain English on this page: Can Retailers Charge a Restocking or Admin Fee for Consumers Returning Goods?).
I contacted Envy Bathrooms with this information and they called me a liar and 'malicious' and refused to engage with me further. I'll now be contacting Citizens Advice to see how best to proceed.

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Good online experience, helpful delivery service direct from shop.

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Envy had the items I needed at a fair price. However be aware of the availability shown on the web site. It does not mean that they have it in their stock so delivery times may be longer that might be expected from the web shop. Customer service were responsive to my deliver enquiry.

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My items were the best price I could find, arrived very well packaged and the delivery service was first class. Very happy, I’d definitely recommend.

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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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