from start to finish Rebecca and Aaron were brilliant I gave Rebecca a budget and the car I was looking for and this was matched, brilliant communication all the way through Aaron was brilliant sor... Vis mer
Selskapet har svart

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
from start to finish Rebecca and Aaron were brilliant I gave Rebecca a budget and the car I was looking for and this was matched, brilliant communication all the way through Aaron was brilliant sor... Vis mer
Selskapet har svart
Emmanuel was very professional, patient and transparent throughout the whole process. He took the time to explain everything clearly and was always helpful with any questions I had. The only disa... Vis mer
Selskapet har svart
I arranged an electric car through the Electric Car Scheme through my employer and honestly couldn't have asked for a better experience. Rebecca and Yasmin were excellent from the first contact. They... Vis mer
Selskapet har svart
The designated advisor - in my case Rick Vullo - was brilliant. He helped source a range of quotes and did a fab job of making sure he listened to my needs and made appropriate suggestions. It saved... Vis mer
Selskapet har svart
Skrevet av virksomheten
Skrevet av virksomheten

Shipping Building, UB3 1HA, Hayes, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Alex was a great help getting me the right car and helping get to the price point I needed. Would 100% use again and cannot thank him enough.

Svar fra The Electric Car Scheme
Ash from the electric car scheme talked me through everything, kept in touch through the whole process and helped me find the best car for me.
Great experience 10/10 would recommend.

Svar fra The Electric Car Scheme
Rick and Marios were really helpful, advised me of the right car, helped me understand how everything worked, arranged for a charging point, and helped speed things up when they got stuck

Svar fra The Electric Car Scheme
Excellent experience. I got my car very early. Thanks to Rebecca and Yasmin for a wonderful support.

Svar fra The Electric Car Scheme
The communication was excellent. Knowledgeable & friendly and quick to respond to emails etc. Very helpful at all times without a hard sales feeling

Svar fra The Electric Car Scheme
A fantastic service provided by the Electric Car Scheme team. I was superbly supported and guided by Henry Flynn - thank you. Throughout engagement was timely, informed and supportive. And now I just need to be patient and wait for delivery next year!!

Svar fra The Electric Car Scheme
Ben was really helpful throughout the process, and communication was frequent all the way through so I knew at what stage in the process we were. There were no issues with the car delivery, it was to high standard, on time to committed delivery date and it was a smooth handover.

Svar fra The Electric Car Scheme
Delay after delay, terrible communication and no handover when the person dealing with your case goes on holiday.
The first delay was during the initial ordering as there was an error in the forms. My assigned handler, Chris, had gone on holiday for a week and no one else would pick up the case despite me asking them to.
Once that was fixed and we finally got a delivery date we booked a family holiday around it. The day before delivery, the car was cancelled because they had found a fault. We were then left for two weeks being told the same thing every time we chased: they were “trying to find a dealer to book it in to”. No meaningful updates, no clear timescale and no car.
Because of this, we had to pay out of our own pocket for a hire car. We also paid privately for the home EV charger installation, which has now been done for nothing because we still have no car.
After two weeks of chasing, we were eventually told to submit a complaint and choose a different car. Luckily, we found a similar replacement (but with more miles and cosmetic damage) and requested a reservation with Chris. Despite emails and calls, once again no response. I’ve just found out he’s gone on holiday again and the car we were trying to reserve has gone. We are now back to square one with no suitable alternative car and financially out of pocket because of costs caused by their delays.
The whole process has been an absolute nightmare from start to finish.
If you use this company, make sure you have an alternative means of transport and plenty of patience. Personally, I would strongly recommend avoiding them and reading the other reviews before committing.

Svar fra The Electric Car Scheme
The whole process from quote to delivery was really smooth. I got quotes for a few different options and the from Chris in the customer care team which was very easy and responsive.
Delivery happened as scheduled with the car delivered to my door on schedule.

Svar fra The Electric Car Scheme
Ben Smallbone is a credit to the company, he helped me over a period of time and wasn't pushy at all always keeping me updated and in the loop when new cars became available.

Svar fra The Electric Car Scheme
Alex Antoni was very helpful and answered all of my questions with great service.

Svar fra The Electric Car Scheme
I was quite indecisive after I clicked to order, and Michael David was very helpful and friendly with this process and held the car for me over the weekend after I did all my research on that particular car (which was used). I also had a few questions regarding the process and Michael was always available to take my call and returned my emails within a couple of hours. Once I was happy and proceeded - Tara then reached out with informative email with vehicle details and supported my questions on delivery and anything else I needed, nothing was too much trouble. Delivery team texted me the morning delivery was due within an hour of delivery time and the handover was super easy and informative. The car was then delivered to me at home during my specified timings and was just as described. I literally had my car within 9 days of my order. Thank you to the whole team.

Svar fra The Electric Car Scheme
Charlie and Brandon were great , extremely helpful and also willing to assist with questions , the entire process was pleasant. wish there were more stars

Svar fra The Electric Car Scheme
The team guided me through a 5 month wait for my car (due to manufacturer). they are very knowledgeable, polite, quick to respond to queries an overall great experience.

Svar fra The Electric Car Scheme
Ric was great to deal wit, really helpful and very knowledgeable regarding the vehicles i was looking at. nothing was too much trouble, providing numerous quotes on request.

Svar fra The Electric Car Scheme

Svar fra The Electric Car Scheme
I received fantastic support throughout my entire electric vehicle purchasing journey. Every stage of the process was handled with reassurance, and the customer service was exceptional. I am thrilled to have gotten the exact car I wanted in a timely manner.

Svar fra The Electric Car Scheme
Riccardo was fantastic from start to finish when ordering my new car. He was friendly, professional and always happy to help. He even went above and beyond by helping me arrange a subscription car to use while my new car is being built, which made the whole process so much easier.
Nothing was ever too much trouble, and I’d definitely recommend Riccardo to anyone looking for a new car.

Svar fra The Electric Car Scheme
Rick was super helpful at every step of the way and made the process very easy and simple. Love the new car and would definitely recommend!!

Svar fra The Electric Car Scheme
A straight forward process, the company kept in regular contact, offing updates on a weekly basis.
The only thing that I could pick fault with was that when I originally ordered the car, I was told delivery time would be 8 - 12 weeks, once the order was processed this time went to 16 - 18 weeks. However, in the end my vehicle was delivered only 3 weeks later than the original estimated dates.

Svar fra The Electric Car Scheme
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.