EBOX Anmeldelser 145

I have been waiting for a technician to up for 3 days and my job keeps getting canceled for no reason.

I ordered on a Wednesday for mine and my sisters house. Equipment came Friday. Technicians came following Tuesday. Easy setup. I recommend you loginto the nokia router and change the network name and password to the same one as your old provider and viola. Support was excellent too and I am getting absolutely blazing 500up/down speeds.

I left Bell in January 2026 as they did not want to offer me a long-term customer type of discount. I called for the Black Friday and Christmas promotion times and all i got was a sorry - no can do.. i then decided to join Ebox and from the moment i joined up to installation and 4 billing cycles later i have to say they way exceeded what i was used to deal with when i was with Bell. The equipment was received on time and the technician also came as scheduled. I had 2 subsequent customer requests which were promptly handled without hassles and waste of time.

Therefore, i see many bad reviews but my experience with them has been great so far.

Lorsqu'il se produit une erreur, ça prend 3 mois pour être remboursé... Et les agents ne sont pas permis de passer un appel à leur supérieur.

Most horrible custmer service ever...Staff was EXTREMELY RUDE, talked over me when she called to cancel a scheduled appointment that was scheduled for today after taking a whole day off work....When I asked why?...she said "tech not available"..She actually hung up the phone on me mid conversation, b4 even giving me the appointment time, I told told her it's wrong the way they canceled the appointment....Please Stay away, if this is how they treat a pending new customer, just imagine what your experience would be after they get your money.

I have a very good customer satisfaction service experience with Ebox. I had to change only because they couldn't offer me the plan I wanted for the budget I wanted, while competitors could and while they offer it to new clients, sadly. Therefore, I removed one star. Always patient, always trying to help, IT also are mostly patient (most of them) and takes time to take you through problem-solving issues with your materials. You can talk to a real person, you can chat, it's easy to reach out if you have problems. They take accountability when problems occur and are solution-driven.

No proper customer support; issues arise from the start of the connection.

Network connectivity is brilliant, as advertised.

compagnie complèment désorganiser. j'ai vécu quelque chose d'aussi pénible que les communications avec ebox. des heures d'attentes des informations confuses

Scheduled an install 2 weeks before the move in date. They refused to give me the date I originally requested and as a result had to take a day off work to be there.
Received two emails and a text message confirming the installation date and time. So far so good.
8am to 12pm was the window, no calls confirming when the tech would arrive, but ok maybe they don’t do that anymore.
12:05pm and no tech had arrived fo the scheduled appointment. I called customer service who literally said “oh, no one showed up, ok, we’ll reschedule for next week.” In the most blase way, as though it had been expected.

Excuse me? No.

They escalated to a supervisor who said to wait another hour because the appointment was not showing as cancelled and maybe they were just running late. Then she assured me she’d call me back in an hour to verify. Fine, tha wasn’t unreasonable, just frustrating.

An hour passed and no tech appeared and no phone call happened.
I called back and eventually got through to the same supervisor.
While we were talking I saw a Bell truck pull into the parking lot so I went downstairs to try and find the tech but I couldn’t, she told me she’d call me back in 5 minutes to check and see if everything was going ok.

I couldn’t find the tech and I didn’t get that second call back.

Eventually I saw the tech heading back to his truck and I was able to run over and talk to him. He had been there to install services for another unit in the building. I told him the situation and he pulled up the work orders in his system, telling me he could come back shortly and do my installation, he just needed to go get a key - until I mentioned it was through ebox, not Bell.

There was absolutely no record of any work order in his system for my unit, nor was there anything assigned to another tech. He was the first one in the building (a new build) and there were no other orders for the building that day. He also said it doesn’t take a week for another call, usually it’s within 48 hours. Also unfortunately since it was ebox he couldn’t do the work without the ticket because there was a code that he needed to scan for it.

my order had never been submitted to bell despite the confirmations I received and the assurance from the customer disservice employees that the work was scheduled.

I called again and received the same nonsense about rescheduling, was eventually escalated again and the same supervisor refused to speak to take my call. I was told she was on another call and would call me in about 15 minutes.
Well obviously that didn’t happen, so I called back yet again and spoke to someone else who said they would reschedule, and kept asking me the same things over and over and disregarding my answers.

They took absolutely no accountability for the mess and just kept blaming the technician for not showing up. I told them the tech had indeed shown up and I had spoken to him and what he had said.

All they kept saying was reschedule, just let us know your availability which I already had told them I work during the week and wouldn’t take another day off because at this point I had no faith that if I did anyone would come. they would not even tell me what days or times I could potentially schedule.

I told them I had zero trust In the company at this point and I was to going to waste another entire day waiting for someone to show up, or for them to fulfill any of the promises they had made and also failed to meet. I paid for this in advance and have received nothing but headaches and frustration.

Then the lady said that even if I picked another day they couldn’t even guarantee that, I would have to wait for them to send me a confirmation email in the next 48 hours, which could basically contain anything.
At this point she was just trying to get off the phone rather than offer any real solution or take any accountability. Too busy scamming other callers apparently. All I heard was it was to be escalated and rescheduled, which did not even come close to resolving the issue.
In the meantime I contacted them via email but I have no doubt that will just be ignored. I am looking for an alternative service provider, I would pay double at this point to avoid ever having to deal with this ridiculous excuse of a customer service again, or the company who can’t even manage to properly schedule a service call. Heaven forbid if there was an actual issue with the internet or the equipment.They’d have to find someone else to blame for it because it couldn’t possibly be their fault.

This is the only company I have ever had any kind of issue with regarding internet. The few times I’ve ever needed to call customer support for other providers the issue was resolved quickly and at the very least courteously.

Stay as far away from this company as you can. They are an absolute nightmare. I rarely bother writing reviews for bad experiences but this was a true nightmare.

I've used EBOX twice and been fairly impressed.

They are a 'value provider', and so don't always give the latest equipment, but the value for money is excellent.

The speed of the service, which is the most important thing to me, has been as promised.

I really appreciated this service, but moreso their customer service.

I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable).
The only reason I left them, was due to Ebox no longer offering Cable connections in my area.

While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome.

Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)

Thanks to all previous reviewers! I was about to switch, but absolutely NO for wasting my time!

Terrible experience. Signed up for their home internet services as it had a good price, selected by installation date one week in advance based on their availability online.
3 days later I got an email with a completely different date, I call support, spend an hour going through them to escalation and they supervisor confirms he is changing the date back to the one I needed.
A day after I got another email saying the instalation is even later than the original schedule.
They have zero control over installation as they use Bell resources.
Then I asked to cancel the services and get a refund as that was not acceptable. The refund comes by cheque in 6 weeks! Even though they charged my credit card immediately and could refund there....

I wish I had read the reviews before scheduling service.

Terrible way to start with a new ISP. Due to an error/discrepancy/bug on their website , they did not have a unit number registered for my address. I was first contacted about this a few days after registering.

I spoke to their customer service agents to have the address updated and they confirmed that it was. A few days later I contacted them again to ask about the installation date and they told me that the unit number was missing (despite me calling them days before).

I had them update it again and then they took even longer to schedule a technician. The cherry on top is that the chat agents sometimes will only write to you in French despite contacting them on the Ontario site, and asking questions in English.

I can only hope that the actual technician appointment goes without issues, otherwise I'll have to delay moving some of my stuff even longer.

Que ca marche ou que vous ayez un problème, le service sera la, rapide et efficace. Pour avoir essayer deux autres concurrents au Quebec, ce sont les meilleurs.

Ebox me doit de l,argent depuis 1 mois et demi...Ne donner pas d,argent par le biais de carte banquaire surtout si vous faites affaire avec TD qui sont nul pour déclarer une fraude! Ebox a des problème avec son personnel qui arnaque ses clients.Je crois que cette compagnie ne s,appartient plus vu que les employés sont tous des gens qui viennent de l,extérieur!

This has been one of the worst service experiences I’ve ever had. I signed up for their internet service, was promised a quick installation, and was charged **for a full month upfront**. That was **15 days ago** — and I’m still waiting for a technician to show up.

Every time I contact customer service, I’m given false hopes and empty promises: “Tomorrow for sure,” “The technician will call you today,” “It’s already escalated.” None of it ever happens. No calls. No technician. No internet. Just excuses.

What’s most frustrating is that they had no problem taking my payment immediately, but providing the actual service seems optional to them. Half the billing cycle is already gone, and I’ve received **zero service** in return.

Customer support is completely unhelpful and clearly just there to delay, not solve anything. There’s no accountability, no follow-up, and no respect for the customer’s time or money.

In short: they charge you first, disappear next, and keep you hanging with false assurances. If you value your money, time, or sanity, stay far away from this provider.

I left Bell and signed up with EBOX. My home phone number is being ported from Bell to Ebox so that I can keep the number Ive had since 1980. The installer did the work at my home and its been 10 days so far that I cant receive calls and cant call out STILL NO SERVICE THAT I CONTINUE TO PAY FOR. I AM 75 YEARS OLD AND I NEED PHONE SERVICE... Ive reported this to Ebox support who were unable to tell me when their work was going to be completed.

I would give negative zeros if possible. They stood me up twice to get the internet set up so I cancelled and sent modem back. They will only refund me by cheque instead of on my credit card which takes 2 months?
I had to call 3 times to complain because they kept hanging up on me. Wow how do these shitty internet companies stay in business?
What a scam

Be ware! They are asking to look at your credit score to start the internet service, but in fact it says you are waiving all the liability for sharing your personal data with the third panties. They are personal information collection company.
Attention!!!