We had a conversation with Bethany Green recently. We can see how much this refines our website and really shows the full range, relative to the search that our customers are making. Bethany re... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Doofinder has resumed charging my account but we have pulled out of their product several months ago.
Unser Shop hatte das Problem, dass viele meiner Produkte über die normale Suche von JTL nicht gefunden wurden. Obwohl die Artikel vorhanden waren, wurden keine Treffer angezeigt. Dank Doofinder w... Vis mer
Sehr umfassendes Tool! Wir nutzen Doofinder erst seit einigen Wochen. Der Einstieg war super, Frau Kucinski begleitete uns während des ganzen Onboarding Prozesses, im Notfall war der Support schnell... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Doofinder is the AI-powered Search & Discovery platform built for eCommerce. We help online shoppers find what they want, discover what they didn't know they wanted, and get from the first click to checkout with less friction. For the business, that translates into more sales, more data, better conversion. Over 10,000 stores use Doofinder today, including SMEG, HP, Crocs, Blue Banana and Freshly Cosmetics. The platform brings together five pieces that work off the same data: AI Search that understands intent rather than just matching keywords, across text, voice, image and natural language. An AI Assistant that lets shoppers have an actual conversation with the store, ask questions like "what do I need for my first yoga class at home", and buy without ever leaving the chat. Product recommendations that adapt across the home page, product pages, categories and cart. Category Merchandising that reorders your collection pages automatically based on your own rules (stock, margin, brand priority, behaviour). Advanced insights and analytics that tell you what people searched for, what they didn't find, and where you're losing sales. Conversational commerce is where most of our clients see the biggest shift. Questions that used to end in zero results or sit unanswered in a support inbox at 11pm now close sales. You get insights you weren't collecting before: the exact words customers use, the objections they raise, the gaps in your catalogue. Setup is where we differ from the enterprise side of the category. Doofinder installs on Shopify, Magento, WooCommerce, PrestaShop and 30+ other platforms without a dev project behind it. Most clients are up and running in hours, not weeks. We've been specialised in eCommerce search for more than a decade, we're a G2 Leader in the category, and our clients report an average 20% lift in sales. We read every review on this profile. If something hasn't gone well, send us a message and we'll try to sort it out.
Kontaktopplysninger
C. de Cronos, 63, San Blas-Canillejas, 28002, Madrid, Spania
- 919618359
- doofinder.com
3,6
Middels
542 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 45 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Zeer irritant
Zeer irritant. Enkele weken geleden werd ik door hun gebeld. Heb het even aangehoord, maar was niet geïnteresseerd. Hij blééf maar aandringen. Vroeg of hij info op de mail mocht zetten. Heb ik toegestaan, maar met zeer uitdrukkelijke opmerking van mij dat ik pertinent niet nagebeld wilde worden en dat initiatief bij mij zou liggen, mocht ik er alsnog iets in zien. Vandaag ben ik tóch nagebeld, heb direct aangegeven dat ik niet nagebeld wilde worden. En daar kwam weer de opdringerige benadering. Heb de verbinding direct verbroken en heb hem geblokkeerd.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Beste,
Wanneer iemand expliciet aangeeft niet teruggebeld te willen worden, hoort dat gerespecteerd te worden. Dat dit toch is gebeurd, past niet bij hoe wij willen werken en is iets dat aan onze kant fout is gegaan. We kijken er intern naar. Onze excuses voor de ervaring die u heeft gehad.
— Customer Experience Lead, Doofinder
Buscador 100% recomendable
Llevamos años trabajando con ellos, codo a codo, siempre dispuestos a buscar soluciones para nuestro negocio. Siempre están ahí para todo, el equipo de customer success es una pasada, siempre con soluciones rápidas y eficaces.
El equipo de marketing también es una pasada, ya que nos pide opinión sobre próximos retos y soluciones. Es decir, escuchan al cliente para seguir mejorando en lo que se va proponiendo.
No podríamos vivir sin DOOFINDER. Gracias equipazo!!!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Con Doofinder abbiamo semplificato e…
Con Doofinder abbiamo semplificato e reso più fluida l'esperienza d'acquisto. La ricerca è rapida, precisa e guida il cliente verso il prodotto giusto, generando un impatto diretto e misurabile sulla conversazione
6. mai 2026
Anmeldelse skrevet uten oppfordring
Excelent tool for our eCommerce clients
Doofinder is an excelent tool for our eCommerce clients, and the partnership program is very grateful. Good treatment from Leda.
From Alcalink is highly recommend Doofinder.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Doofinder as partner
I'm a consultant for an e-commerce agency in Northern Germany and also am involved with our partner program. I met the Doofinder team about two years ago at an event and since that day I have had a great time working with them. Very friendly and helpful at every event, always there for me when I have any issues, offer numerous webinars when show casing new features or succesful case studies. What a great partner, I can recommend them 100%.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Doofinder en PrestaShop, el combo TOP
Doofinder es una solución que enriquece la experiencia con PrestaShop al 100% tanto para el desarrollador como para el Ecommerce Manager. Es una de las herramientas más solventes, la integración con el CMS es limpia, el módulo está optimizado.
Lo que más valoran los merchants es la mejora inmediata en la búsqueda: anula los zero-results, lo que lleva a aumentar la conversión.
El soporte desde el equipo de Doofinder es ágil e inmediato, responden muy bien ante dudas técnicas y en proyectos complejos.
Sin duda una apuesta segura para cualquier ecommerce con un catálogo amplio en Presta.
15. april 2026
Anmeldelse skrevet uten oppfordring
Mejorando la experiencia de compra
He tenido muy buena experiencia usando Dofinder en la web de Nutritienda. Marca la diferencia a la hora de encontrar productos, sobre todo cuando buscas algo concreto dentro de un catálogo tan grande y diferente como el nuestro ya que mejora bastante la navegación y ahorra tiempo, que al final es clave cuando compras online. En un ecommerce como Nutritienda, con tantas categorías (nutrición deportiva, herbolario, parafarmacia…), tener un buscador así aporta mucho valor a la experiencia de compra. Sin duda, ha sido todo un acierto integrarlo en nuestra web.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Gracias, Noelia. Cuando un catálogo crece en categorías muy distintas, la búsqueda nativa se queda corta rápido. Nos alegra que esté funcionando bien :D
— Customer Experience Lead, Doofinder.
Very positive experience from the very…
Very positive experience from the very first interview stage. Patricio Gutierrez Bilbao was professional, friendly, and highly engaging throughout the conversation, creating a comfortable and motivating atmosphere. He represented Doofinder in an excellent way, sharing clear insights about the company, the role, and the culture. A great first impression overall.
24. april 2026
Anmeldelse skrevet uten oppfordring
Powerful Search and an Even Better Team Behind ItWe’ve had a great experience using…
We’ve had a great experience using Doofinder for Spouse-ly’s search functionality. As a multi-vendor marketplace, search is a critical part of helping customers quickly discover products across many different shops, and Doofinder has made that process seamless and intuitive.
The platform itself is powerful and easy to work with. It delivers fast, accurate results and has features that allow us to better surface vendor products, improve product discovery, and create a smoother overall shopping experience for our community. It’s been a strong addition to our tech stack as we continue to grow.
What truly stands out, though, is the team behind Doofinder. They’ve consistently been responsive, supportive, and genuinely invested in helping us succeed. Whether we’ve had questions, needed troubleshooting, or wanted to optimize performance, their team has been there every step of the way.
Overall, Doofinder has been a valuable partner for Spouse-ly, and we would absolutely recommend it to any growing marketplace or e-commerce brand looking to enhance their search experience.
23. april 2026
Anmeldelse skrevet uten oppfordring
Perfekt für Shopware-Nutzer und Agenturen
Doofinder ist für uns als Shopware Agentur eine perfekte Lösung.
Wir können alle Einstellungen selbständig setzen und für unsere Kunden die Suche und die Anzeige der Suche ohne Eingreifen des Supports individuell anpassen. Wir sind daher begeistert und können unseren Kunden die Nutzung von Doofinder sehr empfehlen.
23. april 2026
Anmeldelse skrevet uten oppfordring
Utilizzo Doofinder da anni
Utilizzo Doofinder da anni, il team è sempre molto disponibile. I prodotti offerti sono molto validi e l’assistenza è ottima. Consiglio.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Utilizzo Doofinder da piu di 6 anni
Utilizzo Doofinder da piu di 6 anni, per me il prodotto è ottimo e l'assistenza è sempre molto disponibile! Consiglio.
2. april 2026
Anmeldelse skrevet uten oppfordring
Innovatief programma en ik ontvang…
Innovatief programma en ik ontvang altijd snelle en duidelijke support van Jort, zowel bij de implementatie als vervolgvragen
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Dank, Renzo. Eerlijk: dit soort berichten doen gewoon goed. Zo willen we werken, en ik zorg dat Jort het hoort. Mocht er onderweg iets opkomen, u weet ons te vinden. Veel succes met het programma.
— Customer Experience Lead, Doofinder.
Tuig blijft bellen
Blijven bellen, om gek van te worden.
Heb in Januari al aangegeven geen interesse te hebben maar blijkbaar kan ik niet uit hun systeem
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Als u in januari heeft aangegeven geen interesse te hebben, dan had uw gegevens op dat moment uit onze belcampagnes moeten verdwijnen — dat is er duidelijk niet gebeurd, en er is dus iets misgegaan aan onze kant. We vragen deze week uw contactgegevens op via Trustpilot, zodat we u kunnen verwijderen en intern kunnen nakijken waar dit is misgelopen. Mijn excuses voor de ervaring die u heeft gehad.
— Customer Experience Lead, Doofinder
Je travaille dans le secteur du eCommerce (Jouet)
Je travaille dans le secteur du eCommerce depuis plus de 10 ans et je pense que Doofinder est l’un de ces SaaS que je considère indispensables pour pouvoir mesurer, obtenir des insights clients et surtout connaître le retour qu’il génère à un coût raisonnable. Et surtout, il apporte de la valeur au business.
L’onboarding est simple, avec un accompagnement de Customer Success de grande qualité, qui vous aide à tirer le meilleur parti du moteur de recherche.
Aujourd’hui, avec l’amélioration et l’intégration de l’assistant d’IA dans la recherche, cela apporte une connaissance du client vraiment impressionnante.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Merci, Pau. Venant de quelqu'un qui connaît le secteur depuis dix ans, ça a du poids. Bonne continuation avec la boutique.
— Customer Experience Lead, Doofinder
Zeer opdringerig!
Zeer opdringerig!
Deze gasten blijven lastig vallen en zijn zeer opdringerig. Ze nemen geen genoegen met nee als antwoord. Als je een product op deze vervelende manier aan de man wilt brengen kun je vraagtekens plaatsen bij de service en kwaliteit van hun product.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Pushing past a no isn't how we operate, and the pattern behind reviews like yours is something we've already flagged internally. What follows from that is on us, and it'll be proportional to what's been happening ,not a line in a reply here. Sorry for the experience you've had with us.
— Customer Experience Lead, Doofinder
Spammy, Scam Calls
Just called us up. Told my colleague they were Woocommerce. My colleague checked with me, I said confirm that they are actually Woocommerce as we get a lot of spam calls. They confirmed that they were Woocommerce. They said yes.
They were transferred to me, I asked if they were actually Woocommerce. They said yes. They did this song and dance about search bars and when it came down to it, they said sign up at Doofinder. I went to their site and then said, this is not a Woocommerce site.
Suddenly they were a "partner" of Woocommerce and not woocommerce.
Wouldn't trust these people as far as I can throw them.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Doofinder is an independent product, not WooCommerce and not owned by WooCommerce . We have an official module available for WooCommerce stores, and that's the extent of the relationship. Introducing a call any other way isn't something we're okay with, and it's not how our sales team should operate.
We'll review this internally, and thank you for calling it out.
— Customer Experience Lead, Doofinder
Zeer opdringerige en onvriendelijke…
Zeer opdringerige en onvriendelijke verkoopmedewerker die geen nee accepteert. Meermaals aangegeven geen interesse te hebben, maar hij/zij blijft bellen.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Blijven bellen nadat iemand meerdere keren duidelijk nee heeft gezegd, dat is geen manier waarop wij willen dat ons commerciële team werkt. We kijken hier intern naar, en bedankt dat u het heeft gemeld.
— Customer Experience Lead, Doofinder
Zeer opdringerig
Zeer opdringerig! Dan moet u nu even gelijk op onze website kijken en kunt u het daarna heel makkelijk op uw eigen website implementeren. Als je vraagt waar ze voor staan, dan wordt een riedeltje opgedreund, maar men wil het liefste dat jij het direct op je website implementeert. Dan kunt u dat nu gelijk doen. Nou nee... want ik wil weten waar ik aan begin. Waar staat dit bedrijf voor, wat zijn de ervaringen van andere gebruikers en wat zijn de kosten en hoe kan ik eventueel de proefperiode annuleren. Wat de kosten zijn? Daar heb ik ze niet over gehoord. Wel over een proefperiode van 14 dagen. Als een bedrijf uit zichzelf niet transparant is, dan ga ik niet in zee.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Asking what a company does, what it costs, and how to cancel before signing up is the baseline, not a difficult request, and you shouldn't have to push for any of it. How our team paces a first call is something we'll look at internally. Thank you for spelling it out this clearly.
— Customer Experience Lead, Doofinder
Let down for the second time in a month…
For the second time in a month I have been really let down by their support team. It is really atrocious - be prepared to go days with a broken site search if you use Doofinder.
On this occasion the search bar stopped working because I had apparently exhausted my quota - the app told me I was on the free plan despite being a $61 / month paid user and they cut off the search functionality.
I contacted support but all I got were messages (likely AI) telling me someone was looking into it. This really isn't a difficult issue to solve - it's an obvious error on Doofinder's side. But it has been left over 24 hours now, during which time we've spent marketing budget towards website users who cannot use our site search.
Last time we had to wait 3 full days to resolve a simple issue that broke our entire site search. I recommend looking elsewhere.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Doofinder
Hi Thomas, I've emailed you directly. Won't repeat it all here, but the short version: you have my address if anything breaks again, and I'd rather handle this between us than in a reply thread.
Sorry about this
-- Head of Marketing at Doofinder
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.