Quaderno Anmeldelser 

I have been using Quaderno for many years and have been very pleased with both the service and support. I have tried other sales tax apps in the past that were complicated to use and offered very little help when problems came up. Quaderno has been a completely different experience.

Whenever I have a question, they are quick to respond to my emails and are always helpful. I also appreciate how well they keep their customers informed about sales tax changes throughout the United States and around the world. That is especially important when selling digital products, where tax requirements can become very complicated.

I use Quaderno with my Easy Digital Downloads store, and the two work very well together. Easy Digital Downloads is a small company with a big heart. They truly seem to care about their customers and have always been wonderful to work with.

After dealing with other tax programs that were frustrating and difficult to use, I especially appreciate having Quaderno and Easy Digital Downloads working together to make this part of running my business much easier.

Atención al cliente excepcional y humana. ¡Un 10 para solopreneurs!

Llevar un negocio tú sola exige herramientas fiables, pero lo que de verdad marca la diferencia es el equipo que hay detrás.

Quaderno no solo simplifica toda la gestión fiscal de forma impecable, sino que su soporte es excepcional. Cero bots frustrantes: te atiende un equipo humano rapidísimo, resolutivo y súper cercano. Tras una pequeña consulta, me demostraron un compromiso inigualable.

Se han ganado una clienta de por vida. Si eres solopreneur, es un 10 absoluto. ¡Totalmente recomendable!

I had a support issue with he TriveCart integration that they quickly resolved

Quaderno got me excited about e-commerce, since it was designed to handle sales tax in the digital marketplace. Setting up my company's account was insanely easy, and the dashboard is well organized and simple to navigate. Quaderno's pricing structure is fair and transparent; I like how nothing is left out or added on.

The plugin is one of my favorite tools in my WooCommerce store, and the blog allowed me to properly configure everything in 10 minutes. The plugin is updated regularly, and invoices sent to customers are professional and compliant.

Most importantly, Quaderno Support is among the best customer support team I have contacted. Their responses are fast, substantial, and relevant to the situation at hand. Regardless of the fact the two problems I faced required days of back-and-forth email messaging, I felt assisted and understood at all times. Developers are completely involved in the process, and they updated and shared vital data needed to remedy my situations. Their team set the example for how I hope all my future B2B interactions will go.

All in all, Quaderno is an excellent tool with an even better team involved, and I can't wait for my company to grow with the software. Whether you're new to online business or just swapping tools, Quaderno is an invaluable asset. Get it if you see it offered on other platforms and marketplaces!

Muy atentos y resolvieron mi problema rápidamente.

The team at Quaderno is professional and extremely helpful in supporting your business with a viable solution for tax calculations and affordable pricing. I highly recommend them.

Llevo desde 2018 con Quaderno. Valoro la robustez y fiabilidad del sistema y el apoyo del equipo de soporte, cercano y profesional, a la hora de resolver dudas.

Literalmente, me olvido completamente de la facturación. La lleva el sistema!

Es fácil para un usuario medio de wordpress, ideal para tener tu negocio online y cumplir con hacienda, que semos todos.
Bastante atentos y con ganas de ayudar. En Sandbox, si no tienes mucha idea, ayuda mucho.

Llevamos más de 10 años con Quaderno y no podemos estar más contentos.

La integración que tenemos vía API y webhooks con ellos es por lo que nos decantamos, en su día, por esta solución.

El servicio técnico responde rápido, y si pueden solucionar el tema lo hacen con agilidad.

Muy recomendable.

Llevo utilizando Quaderno desde el 2013 y desde el primer día la experiencia ha ido mejorando cada año. He podido vivir la evolución de esta plataforma y ha sido increíble. He comparado y probado otras y continuo trabajando con Quaderno. Destacar su "centro de Ayuda", cualquier problema ó duda que tengas te lo resuelven personalmente un técnico.

Excellent tool for tracking tax compliance. I've used it for about five years with no issues.

Short version: Quaderno did not notify us that they had had trouble taking payment from our account, and did not notify us when they cancelled our account. This meant that we lost thousands in uncollected tax revenue.

Long version: We used Quaderno to plug into an online sales platform to identify how much tax we should be charging. We had used them for quite some time. At some point, after receiving marketing communications from them we did not want, we unsubscribed from their marketing communications. When we did that, they also unsubscribed us from key account information emails.

Sometime later, our payment card expired and was renewed. Quaderno were unable to take payment because of this. They did not notify us that they were unable to take payment. They then cancelled our account after we 'ignored' the emails that were never sent. Again, they did not notify us at any point that they were cancelling our service.

A couple of months later, we realised that the service had been cancelled. Quaderno made excuse after excuse, first saying we were checking the wrong email for the notifications, then saying the system definitely sent the emails and it was a problem on our end.

It was only after we requested a GDPR data subject access request did they tell us that they had never emailed us, because when we unsubscribed from marketing emails, we were also unsubscribed us from all account communications--included billing emails and account cancellation emails.

We would never use this company again, both because of the unreliable nature of how they operate, but also because of how evasive they were when we flagged the issue. They looked for every opportunity to say the issue was on our end and took no responsibility for not communicating with us.

We have never worked with a SAAS provider who stops all core account information when a client unsubscribes from marketing emails.

We have immediately migrated away from Quaderno to move to a more reliable supplier. You may wish to consider doing the same.

Me escucharon y me asesoraron para tener el mejor servicio para mi. Muy atentos y cercanos

After using Holded to manage my tax compliance in Spain for TicketBai (which was a disaster!), I switched over to Quaderno and they helped me set up my tax compliance within a week.

Im now saving one full day a month in tax compliance as everything is automated via Quaderno. Awesome software! Simple an easy to use.

Our experience with quaderno has been amazing. We had a slight misunderstanding with how we report our tax figures and how quaderno interprets them this led to a shortfall on our final amount. Elodie and the team helped us sort this out and fixed the issue on their end for us, saving us hours of work. Couldn’t recommend this service more

El mejor servicio de atención al cliente que he visto en una aplicación y el programa funciona bien. La única pega es el precio.

Soy emprendedora en Dinamarca y trabajo con muchos clientes de España, y de Europa.
Venía de una experiencia muy mala con un programa en danés que me había hecho perder mucho tiempo y dinero.
Pasé a quaderno por una recomendación de un amigo y estoy encantada
100% recomendable

Payment issue with duplicated payment

We have had a bad experience with Quaderno. The monthly payment has been issued twice. We have provided screenshots of bank account and provided the transmitted transaction IDs.

But unfortunatly the customer support was not helpful. They are not willing to contact their payment provider for help. Now we have to contact our bank to issue a chargeback.

Thats a bad experience and a customer support thats not helpful. :-(

Our team has been using Quaderno for more than 5 years. This app saves us a lot of time, and the customer support answers promptly and gives advice each time we ask. Highly Recommended!

Excelente, llevo más de 10 años y no he tenido muy pocos problemas y los que he tenido los han resuelto muy rápido.