Internxt Anmeldelser 1 344

I purchased the Internxt lifetime plan via StackSocial because it was cheap, and that’s when my nightmare started. Using their service has been a terrible experience. I even had to buy another lifetime plan directly from their website just to use Rclone and other tools.
Their desktop app constantly freezes during syncing, and sometimes files get lost or even deleted from my computer, which means permanent data loss with no recovery. Uploading through the website is extremely slow, often getting stuck at 5GB or even freezing at 3GB.
When I moved files into a folder, about 7 files just disappeared, resulting in more lost data. I tested WebDAV and it’s very hard to even connect, and the connection drops every 5 minutes. Files also get corrupted. For example, I uploaded a 1GB video, but when I downloaded it, it was only 450MB. The rest was just gone.
Rclone doesn’t work either. It shows uploads as successful, but the files never appear in my account. Small files under 500MB might work, but large files never do. I contacted support, but they never replied or fixed anything.
They advertise features that don’t actually work. Folders seem to only handle around 2000 files, and anything more disappears or gets corrupted. Sync only processes a few files and then stops, and sometimes it even deletes files from my computer. They also installed a sketchy antivirus on my computer without my permission.
The mobile app doesn’t work at all. It takes forever to load files and folders, and the whole system is very slow. Because of all these issues, especially file loss and failed uploads, I can’t use their service at all. I asked for a refund within 10 days, but they refused.
I learned my lesson, never trust this company again. Cheap services come with problems.
When I post problem on their Reddit, they banned me on Reddit and my account on Internxt as well.

Avoid Internxt, even if they offer $1 for a lifetime 1TB plan. I lost some of my important files.

I have been slowly moving important papers here as a backup.

Friendly people in customer service (1 star)
The rest was not worth the price. good amount of space, but very limited use:
- Sharing files possible, but only WITHOUT a password.
- Backup possible, but without maintaining the original time of the files, just staying with the time of upload.
- webdav is not available.
The company offers all this and much more, but NOT if you buy it over different channels (e.g. stacksocial.com), as they treat those customers differently as buying from their website.

Be advised.

I purchased a lifetime plan on March 28, 2026, and quickly discovered a fundamental technical limitation that prevents me from using the service for my intended use case.

I submitted a refund request within the 30-day money-back guarantee period. A support agent responded and explicitly confirmed that a refund could be processed, as my request falls within the eligible period. I replied within minutes — and since then: complete silence. No response, no follow-up, nothing.

I also reached out via live chat and only received an automated message confirming my request was forwarded to the team. Still no reply.

It is deeply frustrating that a refund was explicitly confirmed in writing, and that I responded almost immediately — yet days have passed without any action or follow-up. I am still within the 30-day guarantee window and simply expect the company to honor what was promised.

The public holidays end on Tuesday, at which point I will inform my bank and provide all relevant documentation so that they can initiate the necessary steps to recover my payment.

I will update this review once the matter has been resolved.

Everything went really bad after a few months.

I was a happy and satisfied customer of Internxt — until I had a problem. Since then, I know that support simply does not exist.

In November, I got the Black Friday Lifetime 5TB promotion offer four times and was able to access 20TB cloud storage to copy my backups and other data to the cloud.

Everything worked perfectly — until a month ago. Since then, my IP has been blocked by Internxt through CloudFlare. Unfortunately I have a fixed IP, so I can't access my paid plan anymore. So I wrote to customer support, but unfortunately only got an "Undelivered Mail Returned to Sender" response. Accordingly, I have contacted the next e-mail address, hello [at] internxt.com, but have not received any feedback so far.

In the meantime, I have contacted Internxt eight times and tried it through different channels, so far without success. If I don't hear anything in the next two weeks, it will take legal action.

All good for now. The backup options are back. I hope in them and in their promises.

Avoid this like the plague. Bought this a year+ back or so. They promised Webdav integration coming. So, decided to make the jump to get the lifetime premium.
Now they integrated these features, but not in the premium plan. For that they make you pay again for the ultimate plan. Support doesn't offer anything, just basically a middle finger. This is not a partner to rely upon. It may look cheap at times, but believe me, you get much better value elsewhere. And then I don't even go into the details of how unreliable backups are with Internxt. But straight-up lying to your customers to sell something and then just say "sorry, your problem" doesn't go well with me.

I purchased a Lifetime Plan through AppSumo on December 17, 2021 and recently discovered my account no longer exists. No warning, no notice, no communication of any kind just gone.
To make matters worse, multiple support emails have gone completely unanswered. For a company that markets itself on privacy, security, and customer trust, the silence is deeply troubling.
I understand that Internxt’s terms state that a lost lifetime account is “deemed as lost,” but that clause does not excuse the complete failure to notify a paying customer before taking irreversible action. Customers who purchased lifetime plans through AppSumo did so in good faith based on what was advertised lifetime access, full stop.
I am not alone. Reviews across multiple platforms tell the same story AppSumo lifetime customers locked out without warning and met with either silence or demands to purchase new plans.
I have sent a formal written request for account restoration and am actively escalating this matter. If resolved, I will update this review accordingly.
— Graylon J. Prophet, Canton, Michigan

Acquistato piano lifetime nel 2022 supportando il progetto con l’aspettativa di avere tutte le funzionalità future. Dopo 4 anni molte feature avanzate (CLI, rclone, backup) sono state rimosse invitando ad acquistate nuovi piani. Il supporto ha proposto solo soluzioni incomplete e condizionate alla rimozione di feedback pubblici. Nessun rimborso concesso. Esperienza deludente, non consigliato. Trovate molti casi simili sul loro Reddit.

I like that they focus on doing one thing well: keeping files private. It doesn't seem like my information is being used for anything else.

I think they have a great potential to be successful if they improve customer service and reply to emails from us. I have bought 5TB lifelong plan and after setting up 2FA I am not able to login anymore. I have sent repeated emails but I have not received any reply to my request to reset my password. Even reset password is also not working. This is setting up the bad example for future customers. I am willing to change my review if they provide me support and help me resolve my issue.

My request from 6th Dec. 2025
Dear all,
• since January 1st I have an Internxt account and since then backuped my devices to the Internxt storage (5TB life long).
• Right now the backup doesn’t work any more – I can’t start it manually, there are no folders for backup selected AND I CAN’T SELECT ANY.
• The last added files are from July 2025

Pls. check my account and release the backup function asap – thanks a lot

Kind regards,
__________________________________________________________________

The response on Dec. 10th 2025

Hi ....,

Thank you for reaching out. Backups are no longer available under the legacy lifetime plans. As part of a major infrastructure upgrade, we had to restructure our services to ensure better performance, scalability, and long-term reliability. Because of these technical changes, backups could not be maintained under the old plans infrastructure.

If you’d like to use backups, this functionality is now included in our new lifetime plans (Essential, Premium, Ultimate), which also unlock additional features such as Antivirus, VPN, and upcoming features such as System Cleaner, Meet and Mail.

You can upgrade with a special discount here: ... additional storage from a new lifetime plan would be stacked on top of your current one, and you’d gain access to all the new features.

However, please bear in mind that your existing plan remains active and secure for storage, so you can continue using it without issues if you don’t wish to upgrade.

Best regards,
Paolo
Customer Support | Internxt
__

I was not aware that RCLONE only works with Ultimate Plan (5TB)
Bought only the 3TB lifetime Plan.
Reached out to suppirt ang got the money back within the 30day guarantee and bought the 5TB Lifetime Plan as mentioned.
Great experience. Fast and kind..... thanks

Terrible company. Storage is bad and slow. Customer service is horrible.

Initially their product seemed to work as advertised, but there were some problems when the company temporarily limited access to major selling point features (rclone & webdav) for some existing users in late 2025. However starting in early 2026 they were much more responsive in their customer support channels via email and reddit. They have addressed these concerns and I am now a much happier customer. Transfer speeds have improved as well!

Their customer service is improved recently and I am happy with my purchase.

I can quickly upload, organized, and files without having to search through menus or settings.

Great Service, very quick response and excellent solution. Honestly I never experienced such a good service from am IT provider before.

The app is a joke. Can't auto sync or sync existing folders.
They are years after the competition.