Anycubic Deutschland Anmeldelser 

Gesetzliche Pflichten interessieren Anycubic nicht. Rückgabe eines Geräts schwierig. Man wird mit immer denselben Mails vertröstet.

Unbedingt bei einem anderen Händler/Hersteller kaufen!

super service ,wenn er da ist.1a aber da ich ja kein fehler am gerät haben möchte kann ich nicht sagen gern wieder.

Great Support. I'm really impressed by how kind and fast the support-team reacted. I had a defect on my Hotend on an Anycubic Kobra 3, and i have to give the Kudos to the people at Anycubic to resolve this problem as fast and as kindly possible. Great Job!

Very fast Reaction of Any Problems with an Great answer or posible testings

Support is fast and friendly! Thats all what i wish for when i got an issue with a unit, Unit prints flawless as expected!

Sehr tolle und vor allem schnelle Beratung erhalten wegen meines 3D Drucker.

Sehr zuvorkommend und das Problem lösen wollend.

We are currently using two Anycubic Kobra S1 printers and three ACE (Anycubic Color Engine) units – unfortunately, our experience has been consistently disappointing:

Two out of three ACE units are already defective. One suffered a broken drive belt (for the second time!), and another had a complete failure of the filament sensors and the "Driven Wheel Components" module.

Additionally, one printer’s mainboard had to be replaced.

In total, we have experienced more than 8 failures across these devices in a relatively short time.

Spare part delivery is extremely slow. We are still waiting for parts from previous support cases, with no real update, apology, or compensation.

While support is technically reachable, the response is slow and unhelpful – no goodwill gestures or proactive assistance have been offered.

As a business, we rely on hardware that’s dependable. Compared to other brands (like Bambu Lab), Anycubic falls behind: we receive replies within 24 hours and spare parts within 3 days from Bambu Lab.

Due to this ongoing frustration, we’re seriously considering selling the existing machines and will not purchase the new Kobra S1 MAX, as we expect it to have the same reliability issues.

While the print quality is acceptable, reliability, build quality, and customer service are simply not suitable for professional or even demanding hobby use.
What could have been a strong partnership has unfortunately turned into a major disappointment.

– Klemmbausteine-Technic-Sale

had a problem with the extruder and print head board on my printer and support supplied me the parts free of charge, shipping was decently fast.

Had the problem that the aftermarket Hotend got stuck in the heat dissipation block. So I needed a new Block but didn‘t find it anywhere to buy. So I contacted the support and they sent me all the parts needed and more for free. VERY NICE!

Juli letzten Jahres habe ich mit dem 3D Drucken gestartet und habe zwischenzeitlich mehrere (4) 3D Drucker, alle von Anycubic. Unvermeidlich gibt es immer wieder Probleme mit denen man selbst nicht klar kommt, weswegen man dann den Support kontaktiert und hier muss ich sagen, noch nie habe ich ein Support in dieser Qualität, Kompetenz, Schnelligkeit und Freundlichkeit erlebt wie vom Anycubic Support Team, die mich nicht einmal hängen ließen, immer (selbst an Wochenenden) einen Ausweg gesucht und gefunden haben, Selbst beim Austausch von Ersatzteilen oder eines kompletten 3D Druckers nach Ablauf der Rückgabefrist, gab es niemals irgendeine Missstimmung sondern nur Lösungen die den Kunden zufrieden stellen. Das ist auch eines der Gründe warum ich auch zukünftig ganz sicher auf Anycubic setzen werde, da es hier nicht nur bis zum Verkauf eines Geräts geht, sondern sehr weit darüber und ich habe immer das Gefühl gehabt, dass hier Menschen für Menschen da sind und man nicht einfach nur eine Kundennummer ist, das schon wieder ein Problem hat.

bin mal wieder positiv überrascht worden, schnell, unkompliziert und Ersatz Teile werden schnell verschickt, weiter so, Danke 👍😀

Schnelle und gute Hilfe. Weiter so 👍🏽

Super helpful post support (login first). This is my second printer from them, (and third in the family), and would order from them again.

Good product for a good price.
Verry friendly, competent and fast support team.

Prima Service anders als in der Servicewüste Dtschland

In July I bought a Kobra 3 V1 Combo and I was so pleased with it, that a couple of weeks later I ordered another V1 Combo. To my surprise, Anycubic contacted me to let me know that the V1 is no longer in stock and I will be getting a V2 instead. Lovely machines, I use them daily. They're the most affordable multicolor printers I know of and they do a great job!
The support is also top tier! Lately I started having issues with the ACE units, but I've sent an email with a video to the support team and in less than 24 hours they dispatched the replacement parts I needed. A big thank you to the support team, especially David!
I totally recommend Anycubic to everyone, they won't regret it! I bought mine after hearing from a friend who had 3 already. My next printer will surely be an Anycubic, but I don't know yet if it's going to be a Kobra 3 Max or one of the resin printers (I'm still scared of resin printing).
10/10