After I ordered the shoes I read some of the reviews and started to worry that I’d wasted my money. I’m not saying people haven’t had bad experiences but my package arrived sooner than expected, I was... Vis mer
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This company lacks any semblance of decent customer service. I ordered goods, which I was assured they would arrive in time for my holiday. They repeatedly said they were on the way. They nev... Vis mer
I received a reply to my complaint for the wrong size being delivered again. Stating they are sorry and would I accept a 25% credit again, same as the 1st delivery. Tomorrow I will contact my bank... Vis mer
I have been trying to get a refund for a pair of sandals I ordered for well over a month now. They were badly made and due to the stitching and lumps of glue, totally impossible to wear. This is a Ch... Vis mer
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81 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 89 % av de negative anmeldelsene sine
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The product seemed cheap & poor quality…
The product seemed cheap & poor quality compared to the ad pictures
Probably only worth half the price charged
My partner was rather disappointed……
16. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Clive Biggerstaff,
Thank you for sharing your feedback, and we’re sorry to hear that the item did not meet your expectations.
We aim to ensure that all product descriptions and images accurately reflect the item customers receive. However, we understand that sometimes expectations may differ.
Please reach out to us at support@daviesandcooper.com with your **order number and photos of the item**, and our team will be happy to review the situation and assist you with a suitable solution.
We appreciate you bringing this to our attention.
Best regards,
Davies & Cooper Support Team
On a slow boat from China?
Ordered three weeks ago and still waiting. Refund not forthcoming. Avoid at all costs
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Brian Dalby,
Thank you for your feedback, and we sincerely apologize for the longer delivery time you experienced.
Shipping times can occasionally be affected by factors such as **carrier delays, customs processing, or high seasonal demand**, which are unfortunately outside of our direct control.
That said, we’d be happy to look into the status of your order. Please contact us at support@daviesandcooper.com with your **order number**, and we will assist you right away.
We appreciate your patience and understanding.
Best regards,
Davies &Cooper Support Team
This company should not be allowed to…
This company should not be allowed to carry on selling cheap items which look nothing like the pictures shown. I purchased a coat and looks nothing like the colour, size, style,quality, on the website. Very unhappy with this product. Asked to return item getting nowhere fast. I feel like I have been scammed out of my money.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi J S,
Thank you for sharing your feedback, and we’re sorry to hear that the item did not meet your expectations.
We aim to ensure that all product descriptions and images accurately reflect the item customers receive. However, we understand that sometimes expectations may differ.
Please reach out to us at support@daviesandcooper.com with your **order number and photos of the item**, and our team will be happy to review the situation and assist you with a suitable solution.
We appreciate you bringing this to our attention.
Best regards,
Davies & Cooper Support Team
Terrible customer service – demanding a full refund
I placed an order on 31/08/2026 and still haven't received my shoes. To make matters worse, they emailed me on 14/09/2026 telling me that I need to chase up the delivery company myself.
Passing the responsibility onto the customer when an order hasn't arrived is completely unacceptable. This was my first time buying from Davies & Cooper Shoes, and it has been an appalling experience. I will never patronize this company again. I am requesting an immediate refund, otherwise I will be forced to dispute the charge directly with my bank.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Que,
Thank you for your feedback, and we sincerely apologize for the longer delivery time you experienced.
Shipping times can occasionally be affected by factors such as **carrier delays, customs processing, or high seasonal demand**, which are unfortunately outside of our direct control.
That said, we’d be happy to look into the status of your order. Please contact us at support@daviesandcooper.com with your **order number**, and we will assist you right away.
We appreciate your patience and understanding.
Best regards,
Davies & Cooper Support Team
This company are an absolute disgrace
This company are an absolute disgrace, I ordered footwear and still haven’t received them, Evri have lost them but the company say they are on there way back to them, they say I will get a refund less a process fee , this is an absolute disgrace, do not touch this company or Evri, company and courier need shut down asap
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Peter,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by this situation.
We acknowledge the issue caused by our logistics partner and understand how disappointing this experience has been. Please be assured that we have processed a full refund for your order on September 15. The funds should reflect in your account within 5 to 7 business days, depending on your bank's processing times.
If you have any further questions or need additional assistance regarding your refund, please feel free to reach out directly to our support team at support@daviesandcooper.com.
Best regards,
Davies & Cooper Support Team
Honest company
Thank you was not happy with first shoes as they were slippery, but you sent me another pair, without a fuss and said keep the first pair, thank you could not fault you at all. Good company
11. september 2026
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Svar fra Daviesandcooper
Hi Michaela,
Thank you so much for your kind words! We’re really happy to hear that you had a great experience with Davies & Cooper.
Our team works hard to provide quality products and a smooth shopping experience, so feedback like yours truly means a lot to us.
If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Davies & Cooper Support Team
Cheap but the sizes are slightly small…
Cheap but the sizes are slightly small & delivery took forever.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi John,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration with the long delivery wait and the sizing running smaller than expected. We know how disappointing it is to wait a long time for a parcel only to find the fit isn't quite right.
We want to look into this for you and see how we can help. Please send an email directly to support@daviesandcooper.com with your order number and sizing details. Our team will prioritize your message to review your order and work directly with you toward a fair solution.
Best regards,
Davies & Cooper Support Team
Dreadful company..do not use..the…
Dreadful company..do not use..the clothes are nothing like the picture..my skirt turned out to be a dress..dreadful quality. They are made in Hong Kong…and look very cheap and nasty.
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi TC,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration with receiving the wrong item entirely—getting a dress instead of a skirt—as well as your disappointment with the quality, material, and dispatch location. Expecting one item and opening a package to find something completely different is incredibly frustrating.
We want to step in and fix this for you right away. Please email us directly at support@daviesandcooper.com with your order number and a photo of the item you received. Our team will prioritize your message so we can correct this mix-up and find a fair, quick solution for you.
Best regards,
Davies & Cooper Support Team
Good product reasonable pricing
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Ronan,
Thank you so much for leaving us a review! We are delighted to hear that you are happy with both the quality of your product and the pricing. Your positive feedback truly means a lot to us, and we really appreciate you taking the time to share your experience!
Best regards,
Davies & Cooper Support Team
READ THIS FOR RETURNS
READ THIS FOR RETURNS
They cannot affect your statutory rights. Their products are terrible. Misssized. Their returns policy does not override UK law. They sell you and send you something that isnt what was described it is them who must refund and them who must pay for a return if they want the return.
After you have told them that you didnt get what you ordered (Cite "Section 11 of the Consumer Rights Act 2015 requires goods supplied by description to match that description. Sections 19, 20 and 22 provide the applicable remedies, including the short-term right to reject non-conforming goods." "In particular, section 20(8) provides that the trader must bear the reasonable costs of returning rejected goods.")
And once they finally reject you - make sure you ahve photographic proof and reclaim the money from your credit cards. Eventually the card companies will stop allowing payments to this company and they will cease trading.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Mike Wood,
We’re truly sorry to hear about your experience and understand your frustration.
This is certainly not the experience we want our customers to have, and we would really appreciate the opportunity to investigate and resolve this for you.
Please contact us directly at support@daviesandcooper.com with your **order number**, and our support team will prioritize your case.
We’re committed to finding a solution for you.
Best regards,
Davies & Cooper Support Team
Sandals very cheaply made uncomfortable…
Sandals very cheaply made uncomfortable delivery rubbish three weeks wait
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Val,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration with the three-week wait for your delivery, as well as your disappointment regarding the quality and comfort of the sandals. Having to wait weeks for a parcel only to receive an uncomfortable item is certainly not the experience we want for our customers.
We want to look into this for you and make things right. Please send an email directly to support@daviesandcooper.com with your order number and a photo of the sandals. Our team will prioritize your message to review your order and work directly with you toward a fair solution.
Best regards,
Davies & Cooper Support Team
Company makes it look like it's in uk…
Company makes it look like it's in uk London but not untill you've ordered do you realise it's China took around 3-4 weeks to arrive fabric of dress was cheap & smelled chemical. Looking at refunds & return costs are expensive so no point in returning will give to the charity shop would not use again also another company looked exactly the same Wilson Carter prob same company so not worth send that item back either definatly would not use company again.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Elizabeth,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration regarding the confusion around our location, the long delivery wait, and your disappointment with the quality and chemical smell of the dress. We also realize how frustrating it is to feel that returning the item isn't worth the cost, leading you to donate it instead, as well as your concerns regarding similar online stores.
We want to step in and make things right for you directly. Please send an email to support@daviesandcooper.com with your **order number and a photo of the dress**. Our team will prioritize your message to review your case right away and work with you on a fair solution without requiring you to pay expensive shipping fees.
Best regards,
Davies & Cooper Support Team
Poor Quality and returns go to China. Not based in UK
I received shorts that were poor quality… you could see through them. I emailed them with no response. I posted them back but 6 weeks on there is no refund. Avoid this company.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Jeanette,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration with receiving shorts that were see-through, as well as the lack of reply to your initial email. Waiting six weeks after returning an item without receiving your refund is unacceptable, and we apologize for the stress and disappointment this has caused.
We want to locate your package and issue your refund as quickly as possible. Please email us directly at support@daviesandcooper.com with your order number and postal return tracking receipt. Our team will prioritize your message to trace your return immediately and get this resolved for you right away.
Best regards,
Davies & Cooper Support Team
Terrible after sales
The item was very poor quality and far too big tried to return and get a full refund but am still in dispute with them stsy away from this company
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Bernard,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration regarding the item being too big, not meeting your quality expectations, and especially the ongoing dispute while trying to get a full refund. We know how draining and frustrating it is to feel stuck in a dispute when you simply want to resolve a return.
We want to step in and make this right for you. Please send an email directly to support@daviesandcooper.com with your order number and details of your return request. Our team will prioritize your message to review your case right away and work toward a fair, swift resolution.
Best regards,
Davies & Cooper Support Team
Dont use this company
Dont use this company. Duped into thinking its a UK company but the poor quality and small sizing items come from China. You have to pay for returns. My XL item fitted my size 10/12 daughter!. They offered me a 10% discount on future orders and I could keep the item (no good to me as didnt fit) and then kept offering up to 50% discount code on future orders and a cash refund of 15% after I kept asking for a full refund. Amazon accept returns and 100% refund. If D&C are going to offer an online service then they should offer full refunds for wrongly sized and poor quality items. Just look at all the reviews, I didnt because I thought it was a legit UK company. Oh and the items take weeks to come! They dont deserve a one star review.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Beverley,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration regarding the long delivery timeframe, the severe sizing discrepancy with your XL item, and your disappointment with the partial refund and discount offers you received when requesting a full return. This is certainly not the level of service or customer care we strive to provide.
We want to re-evaluate your case and make things right. Please reach out directly to support@daviesandcooper.com with your **order number and photos showing the sizing issue**. Our team will prioritize your message to review your previous requests and work toward a fair, straightforward solution without forcing you into unwanted discounts or partial options.
Best regards,
Davies & Cooper Support Team
Extremely poor quality
I ordered a dress that does not reflect the picture shown on their website. The material and stitching are extremely poor, and the item is nothing like what was advertised. I feel that I have been completely scammed.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Dagmar,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your disappointment regarding the quality of the dress, including the stitching and material, and how frustrating it is to receive an item that does not match what was advertised on our website. This is certainly not the level of quality or standard we strive to deliver.
We want to investigate this issue and make things right for you immediately. Please reach out directly to support@daviesandcooper.com with your order number and photos of the dress showing the quality and discrepancies. Our team will prioritize your message to ensure your case is reviewed right away and a fair resolution is provided.
Best regards,
Davies & Cooper Support Team
Robbing,unhelpful unable to return…
Robbing,unhelpful unable to return items, no full refunds, unless you send them back to China yourself
DO NOT ORDER FROM THESE PEOPLE!!!
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Lorraine,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We completely understand your frustration regarding the difficulty with returns, the policy on international return shipping, and feeling unable to get a full refund. This is certainly not the level of service or experience we aim to provide for our customers.
We want to review your case directly and work to make this right for you. Please reach out to our support team at support@daviesandcooper.com with your order number and photos of the item. Our team will prioritize your message so we can review your options and find a fair solution without you having to worry about costly return fees.
Best regards,
Davies & Cooper Support Team
DO NOT USE THIS COMPANY , AVOID AT ALL COST.
*DO NOT USE THIS COMPANY .
ABSOLUTELY DISGUSTING & SHOCKING & SHOULD BE STRUCK OFF AND BANNED FROM ADVERTISING.
I only gave 1 ☆ because none wasn't an option !!
I waited nearly 6 weeks for my 'beautiful well made orthopaedic sandals', they arrived this morning, at first I burst out laughing as I thought it was some kind of joke, but then I was shocked and horrified at this utterly cheap TAT, flimsy, poorly made and although I ordered a 7 to allow plenty of room I couldn't get even the toes of my small 5½ feet into them, they are marked size 41 (7) but are clearly more a size 3, but even if you could get them on they would fall apart within hours.
I made the stupid mistake of trusting the posh name and website but didn't check the returns policy, I now discover you have to return them to China at a cost of over £20, WHO is going to do that on a pair of £25 sandals ???? SO you lose out on the cost and they keep the money !! This is the ULTIMATE SCAM , they must be making serious bucks out of scamming hundreds if not thousands of trusting customers.
I can laugh at myself for being so stupid getting conned, luckily it was only £25 , but I won't get caught again !!!
AVOID THIS FALSE ADVERTISING, SCAMMING COMPANY AT ALL COSTS !!! And don't bother emailing them, emails just bounce back !! They are too busy laughing about how much money they have scammed.
Please don't take any notice of their reply, I cannot get through to them at all, they have NO intention of refunding me.
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Sally,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We completely understand how frustrating it is to wait nearly six weeks for an item, only to receive sandals that are severely mis-sized, not up to quality standards, and difficult to fit into. We also apologize for any issues you experienced when attempting to email us, as well as the concerns regarding international return shipping costs.
We want to make this right for you. Please reach out to us directly at support@daviesandcooper.com with your order number and photos of the sandals (including any size markings). Our team will prioritize your message, look into this sizing and quality issue immediately, and work with you to find a fair solution without requiring expensive return shipping.
Best regards,
Davies & Cooper Support Team
The telephone doesn't answer, the goods don't arrive
The telephone doesn't answer, the date of the delivery doesn't get populated, and they misrepresent that the goods come from China. A chargeback is the only way forward with this kind of scam company.
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi C I Pedrick,
Thank you for bringing this to our attention, and we are sincerely sorry to hear about your experience.
We completely understand your frustration regarding the difficulty reaching us by phone, the lack of tracking updates for your delivery, and your concerns regarding dispatch locations. This is certainly not the experience we want you to have.
We want to look into your order status immediately and help resolve this for you. Please reach out to us directly at support@daviesandcooper.com with your order number and full name. Our team will prioritize your message to track down your shipment and work with you on a swift solution.
Best regards,
Davies & Cooper Support Team
Poor quality orthopaedic trainers.
Poor quality orthopaedic trainers.
Very misleading company
It took four weeks to arrive. The trainers were not the quality I expected so I requested a refund.
Return to be sent to China therefore far more expensive than the actual item thus incurring additional expense.
I was offered a 20% refund and able to keep the substandard product.
I will not be using Davies and Cooper again
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Daviesandcooper
Hi Julie,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration regarding the four-week delivery time, your disappointment with the quality of the trainers, and the frustration caused by the return process and initial 20% refund offer. This is certainly not the level of service or satisfaction we want for our customers.
We want to re-evaluate this for you and find a better solution. Please reach out to our team at support@daviesandcooper.com with your order number and photos of the trainers. Our team will prioritize your email to review your case directly and help work toward a fair resolution.
Best regards,
Davies & Cooper Support Team
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