Computershare Anmeldelser 733

Once the Chat bot eventually put me in contact with a person I had my questions answered and explained very well by Mussa

Fairly straightforward web app and when contacting them you always speak to someone who is very helpful. Mussa was especially helpful on a query I had today.

The Chat was quick and easy to use. Able to communicate easily to a representative. The representative was called "Mussa". Understood my question and was able to provide an answer extremely quickly.

Mussa was very helpful and confirmed everything I needed. I was able to do it all through their chat which was easy to use.

To start with it was difficult to get to speak to a live agent. This took several minutes of trying different combinations of making the request. My query couldn't be answered and so Mussa offered to send an explanation by email.

Mussa was most helpful and was able to answer all my questions very competently with a positive outcome.

I got help from Mussa on LiveChat, who is extremely helpful and knowledgeable in handling my queires.

After entering my query online, the Computershare chatbot referred me to an agent, Mussa, who quickly came back with a clear response, including some details relevant to my query, and an idea about useful next steps, as my query could not be fully resolved at this point.

Thank you to Mussa - the website is a not particularly helpful but once I got through the chatbot, then Mussa was brilliant - helped me solve my issue and was polite and proactive

Mussa was very helpful and guided me through the process and offered extra information that they thought I would find helpful

I would have preferred to speak to someone over the phone but Agent Mussa helped me figure things out in the end.

Top service from Matt , following a late call tonight. Very impressed and made the reset and transfer very easy. Thanks Matt

Agent Mussa was very helpful to put my mind at rest after a stressful situation

Sidda Parab was an excellent help assisting my 90 year old father and myself.

I phoned numerous times and kept being told by money for selling shares and unallocated dividends would be paid long ago. whenever I phoned i was told to wait another few days then phone back . Even now I am still waiting for a dividend payment to be sent.
I lodged a complaint and as if by magic by money for selling my shared was paid today on 15th December. But still no sign of my dividend payment . Also when I phoned the staff were not every helpful and told me to phone back . I have lodged a complaint as I feel i should be due compensation for numerous long phone calls . Also due to the delay the share price fell .

Called the second time and spoke to Jess who was extremely helpful. I felt well informed after our call and less stressed. Thank you Jess for your kindness, Computershare is lucky to have customer service agents like yourself.

The agent Mussa was very courteous and helpful addressing my queries online via chat. Thank you, Mussa! Meanwhile the chat function does not work on Chrome. I found out that it only works on MS Edge after multiple frustrating attempts.

Chatbot wasn't immediately helpful with my query, but it was quick enough to direct me to an agent. Mussa connected with me very quickly. He was patient and gave clear instructions on how to resolve my query.

Great customer service support from Mussa. Took the time to explain a process and timings.

Mussa answered my chat query quickly and efficiently.