Citation Ltd Anmeldelser 

very informative and thorough inspection. JEMEL who was our inspector is very knowledgeable, gave us a lot of feedback and recommendations for our business

Jemel was really helpful and friendly, definitely feel like we got very good advice and support!

I can honestly say that this was the most useful training day I have had, and that's saying something! Darren was fantastic, he was endlessly patient, incredibly knowledgeable and had a brilliant way of explaining things clearly and practically. He took the time to make sure we really understood what we were doing and how to make the most of the system.
We came away feeling that the day had been genuinely worthwhile, with a much better understanding of Atlas and, most importantly, the confidence to use it far more effectively and productively.
A huge thank you to Darren Cameron, I couldn't recommend him highly enough :-)

The staff at Citation was incredibly helpful. The team walked me through the Atlas platform step-by-step and made onboarding simple and friendly. I felt supported the whole way.

I had my first Citation visit with Nela, and it went really well. Nela was friendly, approachable and very helpful. It was reassuring to hear that we’re doing a good job, and she took the time to check that everything we already have in place was looking good, offering advice and guidance where needed. A really positive and helpful visit.

Disappointing service and lack of accountability

We have used Citation for two consecutive years to provide compliance support and carry out mock inspections ahead of our regulatory inspections. Unfortunately, our recent experience has been extremely disappointing.

Following the mock inspection carried out by Citation, I spoke directly with the consultant who conducted the visit. At no point was I made aware of any significant concerns requiring urgent attention, nor were we provided with a clear action plan identifying areas of non-compliance and the steps needed to address them.

We subsequently received our worst Care Inspectorate Wales (CIW) inspection report in five years. While I appreciate that a mock inspection is not the same as a full regulatory inspection, many of the issues identified by CIW were already present at the time of Citation’s visit. This raises serious concerns about the effectiveness of the service we paid for and whether the purpose of the mock inspection was fulfilled.

My main concern is not simply that issues were identified by CIW, but that we were not given clear, meaningful advice about the risks or the actions needed to address them beforehand. We engaged Citation specifically for professional compliance guidance and support, and I would reasonably have expected any significant concerns to have been highlighted and accompanied by a practical action plan.

What has made the experience even more disappointing is Citation’s response to the concerns raised. Rather than adequately addressing why these issues were not identified or clearly communicated, the response focused on the limitations of the mock inspection and went on to offer additional compliance support. Given the concerns about the effectiveness of the service already provided, this felt inappropriate and demonstrated a disappointing lack of understanding of our position as a customer.

We expected a professional service that would help us identify potential compliance risks and prepare for regulatory scrutiny. Instead, we have been left questioning the value of the service, the quality of the advice provided, and the level of accountability shown when concerns are raised.

Based on our experience, I would urge anyone considering Citation for compliance support not to!!
We certainly expected more from a company we had trusted for two consecutive years. I did offer Laura Caers a chance to rectify the situation but received no reply to my email.

Christie came to do our risk assessment and was very helpful, friendly and supportive.
I got very good feedback from her during the visit and look forward to her return visit next year!

Thank you for visiting our office yesterday. We greatly appreciate Christians time spent reviewing our operations and your constructive feedback on our safety standards. Your insights are incredibly valuable as we continue to maintain a secure and compliant environment for our team. We look forward to your next visit

Danielle Andrew was helpful and informative. She responded quickly to our HR queries and provided us with clear and purposeful advice that addressed the issue we were having.

Lindsay Nieroba has been so helpful and responsive, with all matters employment law. Lindsay has been brilliant in helping us stay up to date with all the changes throughout 2026, by keep all the information digestable, and readily updated via the handbook and policies.
Thanks so much!

Made to feel at ease throughout the inspection, with clear communication

Jemel Hinds provides a fast, friendly and highly professional service from start to finish. Jemel's wealth of knowledge, experience and expertise in the field of H&S is exceptional, and it is clear that he takes great pride in sharing his knowledge with others.

I find Jemel extremely approachable and knowledgeable, he has provided my company the support we need over the last couple of years and I have thoroughly enjoyed working with him. A fantastic asset to Citation with a genuine commitment to providing a high standard of service.

This morning I had an introduction to Atlas session with Mia Nieroba-Hordley. She was professional and informative and gave a very robust and thorough intro to the portal. I am looking forward to using Citation in full.

We had our induction training with Darell and he was very knowledgeable, patient and professional. We answered all the questions we had and most importantly helped to build our confidence in the system.

Great service

Chris Peers was very helpful with my query and led me through each step of the process until it was resolved. It was seamless and he went into detail at each stage which meant the issue was dealt with appropriately.

I have been fully supported by Tony M throughout the process. He provided clear and helpful information, explained any areas of uncertainty, and made sure everything was fully understood.

I feel that I received all the support and guidance required for my case to move forward with confidence. I really appreciate Tony’s professionalism, patience, and willingness to help throughout the process.

Thank you for the excellent support!

Very informative and friendly. Making sure we have all in order for our Company

Josie from Citation was professional, friendly, and incredibly helpful. Her attention to detail and positive attitude made the process smooth and stress-free. She went above and beyond to ensure everything was taken care of, and it was a pleasure working with her. Highly recommended.

Leon Deverson was absolutely brilliant throughout our Health & Safety audit. Very kind, friendly and approachable, and made the whole process incredibly easy from start to finish.
He was extremely supportive and knowledgeable, taking the time to explain everything clearly and offering practical advice where needed. What could have been quite a daunting process felt straightforward and well managed.
A genuinely positive experience, and I would highly recommend Leon Deverson & Citation to anyone looking for knowledgeable, professional and supportive Health & Safety guidance.