CheapCruises.com Anmeldelser 

This company has horrible customer service
Booked 3 rooms on a celebrity cruise same price same room... not the case when confirmation was sent.. they tried to get more money from me to fix it when was the mid of cheapcruises
The reservation had an error which I took a screenshot of.
Also the credit we were all to receive was 50$ yet we received 25$ even though I have a screenshot of the original reservation

The supervisor I spoke to was rude and obnoxious and hung up on me!!!
Never ever use this company... they advertise as cheap but it's the same price as direct through the cruise line!!!!
My first and last time ever fir booth me and the other 2 couples 🤮🤮🤮🤮🤮🤮🤮and when you ask for the name of the person talking to you they avoid the subject and ignore you.. I asked 4 times in a single conversation and they answer with mm!!!
Not one ounce of decency once they got your money!!
Beware!!

Wendi Kaye is a great asset to Cheap Cruises. Excellent agent and advisor that we highly recommend.

I booked a cruise with cheapcruises and they gave me a good price but they charged me $250 more in taxes and fees than the cruise company I'm going to travel with charges. In the end I ended up paying much more with cheapcruises. I don't recommend it. Buy it directly with the cruise company you want to travel with.

It the best way to find cheaper prices on here than anywhere else. Also, this involved extra incentives too!

This online service is easy to use. I rapidly found the deal i qas looking for and booked it right on the spot!

I booked with Cheap Cruises and let them know it was my first time ever going on a cruise. I will NEVER book with CheapCruises again. I am still waiting on my $204 they said they would give me credit the day I boarded the ship. I didn't get it. Then they told me that I would recieve it in a refund, still haven't got it.

When I first booked, I specifically told them I wanted a balcony, the representative, Alberto, instead booked me for a Ocean view room. I would not have known that if I hadn't called MSC to verify my room. I had to call Cheap Cruises back to fix it.

Then, I was told my non-alcohol drinks would be included such as water, coffee, tea, and I could get that anytime at no additional cost. Then I spoke to a representative from MSC and they said, no. I would need to buy a non-alcohol package if I was just going to have non-alcohol at anytime. So, I had to buy the non-alcohol package.

Then I purchased a internet package with browsing only. I didn't know I wouldn't be able to stream with our daughters. So, I canceled my browser only package and purchased the browsing with streaming package. I asked for my refund on my browsing only package since I canceled it and purchased the browsing with streaming package. They informed me that I won't get my refund for the browse only since it's third party purchase. They are the ones who told me I could purchase this FROM THEM. I had no clue that it was third party through them. So, I am out a little over $100 on that BUT THATS NOT ALL!

Then I purchased a daybed with shade package. It looked like it was going rain, so, I canceled that as well and asked for my refund for the $99. They said I wouldn't be getting that either. So, I am out another $99. All of this was done about a week before the day of departure.

WATCH OUT FOR THEM! ESPECIALLY IF YOU'RE A FIRST TIME CRUISER!

I WOULD STAY AWAY FROM THEM.

So, basically, my wife and I have lost about $400 dealing with CheapCruises!

I am SO ANGRY, I wish I could sue them for taking advantage of us!!

We know now! We're out about $400. Expensive lesson!

The customer service is TERRIBLE!

Update:

I spoke with Tiffney from Cheapcruises and she said they have released the $204 for the refund. It's just a matter of when it will be applied. Also, Tiffaney called MSC on my behalf and the refund for the $99 and the $111 are in pending state for refund but should be refunded anytime from what I understand.

I appreciate Tiffaney looking into this for us. It would be sad if we lost on on almost $400. Once we receive the refunds, if memory works for me, I will update this.

Note: Doth not rent the daybed with shade for Ocean Cay unless you don't want to be on the beach and you don't mind being next to the Lighthouse where the bar and smokers are at. You don't have a beach scenery from the Daybed with Shade excursion.

Update: 10/11/2024... The almost $400 has been refunded back to us of the which we are thankful.

I was told that I would a reward after my cruise and as of now I have receive nothing all i've got was the run around and the way I fell right now I will never use this company again

Agent was professional and answered all my questions

I booked a cruise with Cheap Cruises. I noticed the price drop more than 500 bucks on another discount site about 56 days before boarding. Cheap Cruises would not reduce the price or provide any accommodation, because the cruise line would not reduce the price less than 90 days out. Lesson learned! Don't book another cruise without a price reduction guarantee that is good right up until the day of sailing. Don't book a cruise early. I see no advantage to ever using Cheap Cruises again. I will probably not book another Norwegian cruise. Last minute only for me. Hopefully, others will learn from my mistake.

Cheap cruises.com customer service is horrible, trying to get help with a deposit and changing the date of final payments was like a needle in the grass, no help at all, Carlos was The Worst, he put me on hold and never came back to answer the call, he's not train to work in customer service, he needs to work stocking box someplace he doesn't have to talk with people. He's one of the reason's I will never use them again, I rather book directly with the Cruises.

As a veteran of many crusies I began using cheap cruises two years ago. You can not beat the prices and perks, but that is only a small portion of what makes this the preferred provider…concise searches reveal cruises you can not find else where, a customer service department that takes on the cruise company when problems arise so you don’t have the headache or hours waiting on the phone for a live rep! I’ve never been left holding the bag by cheap cruises, I wish I could say the same about dealing directly with cruise company…

I booked a cruise for mid 2025 and bought travel insurance. The cruise was a year out. I called to cancel when my circumstances changed and was told I would pay $100 to cancel plus a $24.99 processing fee. I was told on the phone the rest I had put down $750 would be refunded. I was only refunded $198 from Princess and never received the promised refund. I called to request they review the phone conversation where the agent said I would get a refund. I got a call back a week later saying “our agent misspoke and the travel insurance is not refundable”. This was infuriating as I was told on the phone it was refundable. I lost over $500 for a cruise in 2025.

bought through a person on the phone. the whole reason I purchased the cruise when I did was because they had a free drink and wifi package. the lady on the phone went over the details with me and I decided to book the cruise. lo-and-behold she apparently did not mention the drink package when we talked about it even though I had the web page pulled up and was going through it with her. the price was the same as the one I was looking at and everything./ the details were exact. two days later and my reservation does not include a drink package!!!!! now I have to pay an extra 300 to add the package to my sailing. ITS A SCAM !!!!!!! they do this on purpose. book online if you're going to book at all

Best prices in one location to see every brand.

Ivan, our agent, was fantastic in offering us what we wanted in a cruise. He spent time with us and described everything.

We have something go wrong with ever booking we do with them. Not sure why we continue to use them. On the current cruise 16 day Hawaiian we didn't get our on broad credit or the waved deposit. I called to inquire and was told that's just they way it was even though their person keep screwing up the Reservation we had to re do it so many times and by the time it was done the deal was gone. Then we booked under a deal that allows you to price adjust if the price changes. We called and asked the associate said it went down $1920 so we switched to that. I asked does anything change I was told no everything stays the same but the price fast forward 2 months later I realize my princess plus is gone... the associate took it off and that's why it dropped. Talked to a supervisor who said I didn't specify about the princess plus only asked if everything stayed the same she chalked it up to a misunderstanding....um there was no misunderstanding on my end. She gave me $100 on broad credit that doesn't help when we now planned on $1920 less for our cruise. They always have issues when we book with them.

Update was told to call in and discuss w cheap cruise so I did and agent stated it was their fault but there was nothing he could do.

So cheap cruises is saying they never told me to reach out because it would be in my reservation. I explained that I didn't put any reservation info in the review so how would they have it? Then they went on to say that trustpilot is a scam.

Tiffany was awesome answered all my million question promptly and was informative and helpful

Very quick and easy to use made my trip making a breeze!!!

Mike Battaglia was a great travel agent! He helped us with our plans and all of our concerns! He was patient, insightful!