chargeplacescotland.org Anmeldelser 

Utterly abysmal, app error multiple times ,4* £35 payments… £140 WTF is this so crap!!!
Linlithgow charger error, absolute rubbish!

Just avoid - unreliable and unhelpful. We have tried several charge points in Edinburgh and Glasgow and have not once successfully charged our car. Each time it seems to be a different problem, whether it is with taking payment or actually registering the charge on their app. The one in Glasgow was a whole new level of bad, with us getting to the end of the payment process only for the error message "Chargepoint or Connector does not exist" to pop up. I'm still waiting for the credit card hold to expire so I can get my money back! Customer service is virtually non-existent, claiming that their chargepoints are fine when there is clearly something very wrong with this company.

Hopeless for travelling around Scotland. Chargers not working, round trip of 60 miles just to get a charge! Half the time I use a Charge Place Scotland there is an issue!

After having dreadful experiences with this mob, thought I’d check their reviews which are just terrible, our Scotland holiday tarnished by endless not working chargers, dreadful website Surely the Scottish government can do better than this, how does the CEO keep her/his job with ratings like this

On arrival at the Sky Bridge charging point (11.30, 11th May) the 50kw cable was in use, but the vehicle driver was not present. On phoning CPS, (Cal I think) was able to tell me the charge status of this vehicle and also the nearest and currently available alternative fast charge location to give me options. Shortly afterwards the driver returned, card and EV point worked properly with no billing issues, so all good. Have to say I have always found the CPS staff polite and efficient when calling.

Two charge points visited in Inverness on the same day as I was there and back. Twice I had to call the support team, who, to give them credit managed to get me on charge when I couldn't do it with the app or my RFID card. Checking my invoice for one charger and I've been charged double the kwh cost that was on my app (cost wasn't displayed on the machine), even though I said to the customer support I was picking the 43kwh charger as it was cheaper (and it was only drawing 21/22kwh.) Would've been cheaper and quicker going to a podpoint but used this one as I'm trying to get the benefit of cheaper electricity over petrol. Then, because I stayed to help a second (elderly) driver navigate what to do, I went over the staying time by 5 minutes so I've been penalised for that. I'm going to fight my corner but I'm not confident. Charger info was confusing, charger was unreliable and I feel sorry for tourists and EV newbies to the network.

One of the worst companies to deal with - every transaction I have had there has been a fault with the network the charger or the account
Awful experience - if I did not have to use this company would make my life easier

I used the Chargeplace Scotland app on my iPhone on 7 May 2025 to check if the Kennacraig Ferry Terminal Chargers were working. The app said SEC322949 was available by either CCS Combo or Chademo charging. When I took my motor to the charger it would not accept my Chargeplace Scotland card. I subsequently phoned up Chargeplace Scotland Agent who said the the SEC322949 charger was not available. I questioned the agent who could not provide me a reason for the conflicting information. I noticed that the charger was a Swarco and was compatible with EVolt. I was therefore dismayed that this new charger which replaced the Chargeplace Scotland charger I used for 4 years could not charge my car. Very surprised that this charger was referenced as available on the Chargeplace Scotland website. It seems that Chargeplace Scotland does not know its left hand from its right hand. Furthermore, from this experience I am totally disillusioned with Chargeplace Scotland. Talking to the Chargeplace Scotland Agent was a totally waste of my time.

What has happened to Scotland - originally one of the leaders in electric vehicle charging with a good infrastructure and bright and keen people on the phone.
Since those times, we have visited Scotland a number of times and each time we have been more disappointed- at the start it mostly worked great except for the Burrell which was still not connected. The following visit, the Burrell was still not connected and some other chargers across the country weren’t working. This year, our first stop, one charger in the village - not working and hadn’t been for months apparently. Second stop better - a different provider and even the CPS ones working apparently. Third stop 1 charger in village - not working and, again, hadn’t been for months apparently. 4th stop 3 chargers in village not working - for ages we were told, next nearest not working. Drove 10 miles for a working one. Now on our 5th stop there are 6 chargers and only one we have found working. Has CPS given up? When I first spoke to them, they said they aimed to fix non-working ones in 24 hours. Now they seem to pretend they don’t exist or they didn’t know. It is very sad.

When ChargePlace Scotland works, it works well. Unfortunately, that’s not often. I’ve had 11 failed attempts to charge, each one blocking £35 on my card for 7 days. That’s £385 held up just because their chargers didn’t function.

No warning, no immediate refund, and no reliability. It’s frustrating, inconvenient, and unacceptable for a service that EV drivers rely on. Fix the reliability issues and rethink the pre-auth hold system — it’s punishing users for your own technical failures.

Update:
After receiving my RFID card, charging is much more reliable and doesn’t cost £35 a go even when it fails. So updated rating to reflect this. Getting happier.

Have to say used three different charger points this weekend in Scotland and all worked well. First time using the app and setting up as we are only visiting. Live
Updates worked well and charge was clearly shown during and after the charge. A couple of times had to restart initially but that’s the same with all chargers. Overall great experience from me 👍🏼

On holiday in Skye, Dunvegan. Charger in the village. Doesn't work, CPS finally tell me it's being decommisioned. Nearest charger 23 miles away in Portree. Three of them in main car park, only two working, only allowed to stay for 45 minutes, every extra minute costs £1! Old Man of Storr car park has one charger, screen gone crazy. Nice people at CPS get it connected for me. 45 minute stay rule means I can never get near to 80% charge and then need to use 46 miles of range to get there and back. These old Swarco chargers are very unreliable. I feel sorry for CPS call handlers, they're dealing with such a useless system.

Had problems logging into my account, emailed for help and was told the complicated process was for my security and that was that. No help whatsoever. I understand why every one else has given them 1 star.

Absolutely horrible experience. Either the chargers don’t work at all, or it’s a game of how many times my credit cars needs to be charged with a 40 £ deposit before their horrendous servers decide to let me charge. This is what happens when government lets a private company have a monopoly. You can’t build infrastructure like that and then sell it to a monopoly!
This was all over scotland for two weeks.

4 separate charger stations - none worked. Totally abysmal - government and local authorities need to stay away from trying to run these sort of things (even via 3rd party). The story is the same in Wales and England

Paid £12 for a card 7 weeks ago, still has not arrived. Called last week to request a refund when they said that this card had not been issued, they offered to send the card out and a refund. 10 days later I have still not received either.

Worst chargers. Worst app. Worst experience of electric charging I have ever had. What a wasted opportunity to invest in cleaner energy in Scotland.

Call centre and support staff are so helpful, but then again they need to be as the chargers are a “bag o s***e”! Invariable they don’t work but you know that until you have gone through the myriad and inconsistent methods for charging eg app, RFID, Contactless. The app isn’t much better!

Avoid this company. I’ve never even used one of their charge points. I downloaded their app last weekend, and then received a spam email attempting to defraud me via a fictitious invoice on Tuesday. I’ve reported the email to report@phishing (.gov.uk) and encourage anyone else experiencing this to do the same

It should be minus stars but you do not have that choice. Used EV charge Scotland today only have a plug-in hybrid so only a wee top up for an hour was what I required. Once plugged in had 3 charge not started warnings so back to start procedure then charging. After 1 hour 10 minutes stopped charging cost on app just over £2 happy days. “Reality” 4 x £35 stolen from my bank account plus instead of just over £2 charge fee it is now £3.50. Contacted the charge scammers & was informed that they charge a web payment fee of £35 that will be refunded within 5 days and because of my restarting they kindly bundle it all together and steal £140 from my account. It’s bad enough in this on-line technological world to make sure you are aware of scammers but you certainly do not expect it from your own Scottish charging provider. What a disgrace who ever is the CEO of this company I expect your resignation in the news ASSP. James.