chargeplacescotland.org Anmeldelser 

Absolutely unbelievable. Go to a charger obviously to charge my ev car then when you get there it’s not working, then drive to another station and that’s not working. I’m a taxi driver in Glasgow. Dropped off at Edinburgh airport on Tuesday 13 January 2026 had 22% battery left so I went to charge my car at the park and ride at the airport. A big row of chargers maybe 12 but every single one not working, 40 minute journey back to Glasgow took me about 3 1/2 hours trying to find a bloody charger that works. The ones under the Kingston bridge in Glasgow has about 6-7 not working for at least 6 months. When you try to make a complaint on the charge place Scotland App and send it , always comes up message sending failure so who you supposed to complain to? Phone the help line and they say you should check on the app before hand to see if it’s working but when you’re actually their and it’s not working and you call them on the 24hr number even they don’t know it’s faulty until you tell them, then it’s “ oh sorry I’ll put it down as faulty “ totally ridiculous service with unlimited government funds….

On three separate occasions I have tried to use the charger at the train station. There is a sticker with QR code on the unit for webpay but after charging me £105 I phoned them to find out that this unit doesn’t accept webpay. Downloaded the app and tried another day, Still didn’t work as they need the ‘charge’ the unit. Unreliable, badly maintained, unhelpful service

Bankhead Roundabout Glenrothes. Since the cost per kw went up in price this station isn’t used as much as in the past. First time I’ve used it in a few months and noticed that there is now a penalty for chargingover an hour. This includes the AC charger which at 11kwh for most cars gets you about 40 miles. Not good in my book. I’ll add that if your car isn’t charging but still plugged in I doubt if the EVSE is aware you are still there. There’s a car next to me on the DC not charging and has been for 30 minutes sitting idle. Unfortunately I can’t use it as it’s locked in place and even then, the general etiquette seems to be not to remove it anyway. After 4 years of owning an EV the level of service is shockingly bad. This station regularly breaks down and the prices although not the costliest do nothing to persuade people to move to EV’s.

I understand why this service is being closed. The level of service has always been questionable, however as they head to closure, although the CS was not great ever, yesterday it sunk to new lows.

Staff are now openly rude, obnoxious and insulting.

As other people have stated it’s a pity there is not a minus option.
You literally cannot have an electric car in Scotland and reasonably expect to travel around.
We are three years in with our car and it’s going. It is not feasible to use. Literally only had a handful of times have charge place Scotland chargers worked.
Shocking service.
I arrived to a charge station where they have 8 rapid chargers 4 were in use and the remaining 4 did not work !

I have never succesfully used these usepess chargers. They take pre authorised payments and charge never starts. I now have £35 x7 pending! How are they getting away with this

It’s a pity there’s not a minus option. ChargePlace Scotland must be the worst EV charging company of all time, I’ve had the unfortunate times were I’ve had no choice but to use their chargers, at one point the charger took £150 (2 x £75), it was a good job I had the money in the bank ( I’m still waiting for £75 to be reimbursed 2 days later). Phone the help line, speaking to Mickey Mouse in Disney World might be more helpful.

5 times over the last 2 weeks it's changed me £35 but then says some kind of error and doesn't charge my car. Nothing as been refunded so far. I thought electric cars were supposed to be cheaper, this is costing a fortune.

As a new electric car owner and also a keen supporter of an independent Scotland, for my first ever use of a public charger I went out of my way to find a charging outfit with a Scottish connection. That was my first mistake.

I attempted to use ChargePlace Scotland. I parked at a likely-looking charger. Then, after sharing debit card details, the charger told me that the identity number (of the charger) I was asked to input 'did not exist'. Somewhat naively, I tried again, before abandoning the attempt.

I was astonished to find that ChargePlace Scotland removed 2 x £35.00 from my account. Now, while this is standard practice at petrol stations the balance of the reserved funds is usually reserved promptly, in my experience. (The charger I eventually used - Autel - successfully returned the balance within an hour.) At time of writing I am still waiting for anything back from ChargePlace.

I have subsequently been told by a ChargePlace customer service advisor to allow up to seven working days or maybe up to 30, apparently. Or maybe not at all, in which case was told to get in touch with more details…

This is, of course, outrageous. I will never use this outfit again. Zero stars would be a more accurate rating. Other electric car owners: be warned.

Every time we try to use charge place Scotland all you get are problems it’s either charger isn’t working, or the app won’t connect . They are supposed to be fast chargers yet they always take significantly longer than any other chargers ., it’s just such a poor service surely we can do better !!

Infrastructure for EVs is pretty poor, so charge place are running up hill.
Had issues with apps. Have 3 on my phone and they have caused me problems.
Travelling to Glasgow from Oban, there were chargers out of order. 6 at Luss all showing out of order. Fast charger at inverary was out too.
Got on the phone and the woman there guided me through getting some slower charge. She stayed on the phone to help and reassured me that she would get another charger en route if required.
Great help and consideration. Surprised, because I wasn't aware that she could control the chargers and arrange payment over the phone.
So if you get stuck, or find apps a pain, worth remembering.

Never ever use! Preauthorisation amount taken twice and not returned, absolutely useless - Standard for the Scottish Government

This was the second attempt using the app and the second time it didn't work after taking the £75 from my bank account.
I phoned and spoke to a rep that checked out the station and said it was working, then proceeded to verify that my charge had gone through but was unable to start the session without me depositing another £75, at the same time trying to reassure me that the money from the first transaction would be returned within 7-10 days. So in the meantime deposit another £75 in the hope that the new transaction will start a machine that didn't work the first time I tried it!
I did suggest that I would forward the payment in 7-10 days if the charge was successful but that hit the floor like a lead balloon!
I didn't try the charger even with the rep assuring me that they could start it remotely if there were any problems.
Found a EV charger at Morrison' s that started with contactless card recognition and debited the amount after completion, what's so hard about that chargeplacescotland, get your machine's updated. UPDATE 15/11/2025
I know I said never again but, I had a very low battery and this place was the closest so! Again I am £150 in pending on my bank and still no charge was achieved. After a phone call I was told the machine point that I was connected to was not working! How on earth are you supposed to know! There were no signs and the machine still takes the money from your card then tells you that it will not start…….AAAAAAAAAAGH! WORST EV CHARGING IN THE UK.

On 23 September 2025, I charged my car. I waited, completed the charge, and the correct payment was taken from my card. I also received an invoice by email for that session.

However, a few days later, I noticed that more money had been taken from my account, and a different invoice was created. When I contacted your team about this, I was told that I had used a charger at another time and location. This is incorrect — at that time, I was in a completely different place and did not use your services.

Since then, I have tried to resolve this by calling your customer service team several times, but each time I was told to “call tomorrow” without any real assistance.

This situation is unacceptable. I am requesting that you investigate this matter urgently and refund the incorrect charge.

This company is absolutely shambolic. I live in England & used to own an electric car, so had used different charging companies in the past. The experiences could be a bit hit & miss, but overall I never had massive problems. Came upto Scotland and rented an electric car, but charging it using ChargePlace Scotland chargers has been nearly impossible. The app is absolutely shambolic, to the extent that even when the manual input option is selected, (when the map option doesn't work,) it simply will not recognise the charger. I managed to, on the first time of using it and spending 10 minutes fighting with the app, start a charge on the car park charger near my rented accommodation.
But today nothing would work, in any way, on any of the chargers I tried to use. I called the helpline, but gave up after 5 minutes and started driving home, however stayed on the call to complain. Despite my 1 star rating of the company, their customer service representative was absolutely brilliant, extremely apologetic and, most importantly, totally and unequivocally honest about how bad the problems are with the company. At no point did he go down the usual PR route of saying meaningless rubbish to try and distract from the problems ("Our customers are at the heart of our business, we have many satisfied customers ect") instead saying the service was not good enough. I also have no doubt he spends most of his day being abused by extremely frustrated drivers who cannot get their charges to work. Full kudos to him, zero to management!

Awful, nothing on the app works, except the payments which will happily charge you £35 over and over then the app will just freeze.
AVOID.

Randomly withholding £70 for 7 to 10 days. I used my card. Charged for an hour and ir definitely wasnt fast charging either, I used £6. But it had kept £70 leaving me with no mineh for food shopping. They should be shut down

The web page is terrible.
Telling me I don't have a card registered, when I do.
404 error when I try to add one.
All my invoice history missing from my account.
Chargers available in more rural places often don't work, or are just 7k.
Spent 20 minutes on phone trying to get payment problems solved, but had to end up using friends account as they couldn't solve it.
How are we to reach net zero with this abomination attempting to deal with our car transport problems. Makes me want to purchase a petrol car and support Shell.

I have just been refused connection because they have failed to take a direct debit payment for charges. It's a fleet account the company I work have had for a number of years and our office manager has been repeatedly in touch with chargeplace scotland and the last time was told the issue will be resolved.
I have now had to pay myself as I need the van for work on Monday morning and our office is closed. Paid £30 administration costs then charge costs on top. Our fleet cards haven't worked for 2 years and replacement cards sent don't work either. We have had to call every night to be remotely connected. If I hadn't paid myself
I would have to cancel the session I deliver to a school on Monday incurring loss of earnings. Whole company is a shambles and it's left to call handlers (who have always been great) to deal with it when their finance department should have resolved the issue months ago.

The service in Mull is appalling. There are currently no fast chargers operating so if you arrive to travel around the Island, you can’t.

The app is a disgrace and we have been charged £300 in fees for failed attempts despite the help from their customer service.

They should be removed as operators