Cello Anmeldelser 

159
TrustScore 2.5 av 5

2,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

19" smart (sic) TV is a useless piece of junk. Constantly requires a convoluted update which often end S up in loss of connection to terrestrial TV. It needs to warm up ( in the 21st century????) an... Vis mer

Vurdert til 2 av 5 stjerner

Bought a 12 volt tv for my caravan and although it was out of warranty it had hardly been used definitely less than 100 hours total. Contacted the company and was told we don’t repair our products t... Vis mer

Vurdert til 5 av 5 stjerner

Was having trouble with eBay sending a item back due to me not having a printer.contacted cello and spoke to a very nice lady called Jane who contacted eBay and arranged collection from my home it’... Vis mer

Vurdert til 5 av 5 stjerner

Bought a Cello 5g Wifi Router and a 32'' 12v Traveller TV following the NEC February trade show. Delivery was seamless, TV is great quality and good value for money. The 5G wifi router has been an exc... Vis mer

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Skrevet av virksomheten

Cello Electronics are not members of TrustPilot and reviews left here are not monitored by us or authenticated as actually purchased. We do send all purchasers a link to review us on Feefo, so check there for genuine purchase reviews.


Kontaktopplysninger

2,6

Under middels

TrustScore 2.5 av 5

159 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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2,6

Alle anmeldelser

(159)

24 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I just bought a 12v Cello Traveller Tv…

I just bought a 12v Cello C2420FS Tv to use in campervan when I unpacked No 12v lead just a 240 lead. What a complete let down when I found out you have to buy it separately for £19.99 The tv model No. is C2420FS 12v Bought from electric_mania through eBay item No.402788192008 You are the manufacturer and decide what goes in the box not the wholesaler but then again easy to pass the buck
VERY POOR SALES TECHNIQUE AND A CON

6. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Cello

Hi Ian, a C2420FS is a mains TV. C2420FS12volt is the Traveller version. I'm afraid we are not Electric Mania on eBay so unfortunately can not help with your situation.
The C2420FS can be both 240volt or 12 volt, it is up to the seller whether they would like to add a 12 volt cable or leave it as a TV for the home.
Apologies that you have experience a problem, can you please get in touch with Electric Mania on Ebay to help solve your issue. Thanks

Vurdert til 5 av 5 stjerner

Cello after sales are one of the most…

Cello after sales are one of the most helpful firms I have felt with. I messaged them with a problem I had with remote control operating my tv & sound bar together. They came back to straight away & said what the problem was I had the wrong remote control. With out me even asking they sent me the correct remote control F.O.C. Witch I received Wednesday morning & it worked perfectly. I would highly recommend Cello for their products & after service.

19. mai 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

TV's made in the UK and by real people…

TV's made in the UK and by real people with quality as a byword... super!
I needed a portable outdoor TV option for an outdoor exhibition and the Cello TV worked absolutely superbly.
Can't fault the product and, due to shipping issues, the mains plug was broken on reciept, the super fast and super efficient team at Cello dispatched a replacement FOC to my location and was received next working day, what service!!
Don't hesitate, the product is fantastic and so is the back up/support.

26. april 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bought a 19" Cello set for the kitchen... What a mistake

Bought a 19" Cello set for the kitchen.
Switched on only to find that the screen had masses of vertical 'scrambled-like' lines in it. Couldn't even tune it in, not watchable.

Received a replacement only to be massively disappointed by the quality.

The picture is very washed out and no matter how much adjustment one makes to the levels, is just not comfortable viewing.

But that's nothing compared to the appalling sound quality. Seriously, this is the worst sounding television I've had since the early 1980s. There's a constant background 'wooshing' and lack of any tonal depth. It's almost as if there's a plastic funnel instead of a speaker fitted.

Overall, I'm extremely disappointed with our first (and likely to be last) purchase from them.

A sorry advert for British industry and enterprise.

20. april 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Cello

Hi Leon, I'm sorry to see that you are not happy with your product, I understand your first TV was damaged by the courier, which is out of our control unfortunately. Have you spoke to our customer service team in relation to the replacement model? Our TVs go through many quality checks to ensure a fantastic British product and to have an unhappy customer is not something we like to see! I will look into your case further.
Thank you for your feedback.

Vurdert til 5 av 5 stjerner

I needed help to restore my TV channels

I lost the channels on my Cello C2220S. I called Amazon who really didn't know how to help but said they would contact Cello. I found the UK support number, called and spoke to Jane. She was very knowledgeable and helpful.

She talked me through what i needed to do and had my issue resolved in less than 10 minutes.

22. mars 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Worst smart tv ever

Worst smart tv ever, apps keep crashing and need resetting by unplugging tv, it then takes an age to restart. Will be purchasing a different brand as soon as I can afford it. Buy cheap but twice!

5. mars 2021
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Svar fra Cello

Hi, I apologise that our TV has made you feel this way. I have tried to contact you to see what we can do to help, I'd very much like to get to the bottom of this and help you in any way we can. Have you been in touch with our customer service team?

Vurdert til 5 av 5 stjerner

Best customer service EVER

After a few remote problems I emailed customer services (expecting the usual rubbish service) . WOW they were quick to reply and effective in solving my problems . The tv is great ( my second Cello tv) . your good service means my future purchases will be cello
thanks Hayley

5. mars 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Exemplary Customer Service

What can I say but excellent customer service. I had an issue which I sent an email yesterday to Cello they responded to me this morning giving me clear understandable instructions and resolving the issue I had by email. One of the best services I have received from any company. There team must be congratulated for providing such an excellent service ( Thankyou Jayne :) ). My positive experience with Cello will be passed onto others. Take care and be lucky :)

5. mars 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Waste of money

Waste of money
I purchased 50" smart television.. Through a well known company.. Never again!! not even 1 month out of warranty and tv breaks! I wasn't aware that the company I'm paying through still for this tv didn't know that I had only 1 year. I thought while paying it out you where covered how wrong was I.. Believe me this television is the worst ive ever had and the customer service from both companies is a disgrace especially this one. Do nothing to help customers. Also to me the tv shows apps that you can't even use or download! Avoid honestly complete waste of money. Im now stuck with a 50" tv thats beyond repair and no help at all. Might say its my fault for not taking longer warranty but the company I purchased through didn't make me aware of this, As im still paying it. So gullible.. not even 13 months for such a high price and its broke!.

5. mars 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Cello

Hi Lorraine, sorry you have experienced issues with your TV, this is not something we like hear! I will look into your interactions with our customer service team and see what we can change to help future customers.

Vurdert til 5 av 5 stjerner

The quality impressed me

I just wanted to say how impressed I am with the TV we purchased this week.

Cello ZS0242 24" inch HD Ready LED TV with Freeview HD Built in Satellite Made in the UK (New 2020 Model),Black

The screens picture quality is exceptional for the price.

Having spent my working life in electronics and IT I have to say that I am impressed with the quality of your systems. I’ve just watched the video on your website and it is great to see a British company doing all of the right things and putting quality first in production.

26. februar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

One to steer clear of.

I purchased a Cello 50" Smart TV in March 2020 primarily because it's made in Britain ... BIG mistake ... no end of trouble from the word go, poor reaction from the remote control, loss of sound, loss of picture, often requiring a factory reset which means losing and resetting all the smart features, I never know what to expect when I switch it on. I did manage to get a replacement but, I'm sorry to say, not much better ... definitely not a make to be recommended.

18. februar 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Cello

Hi Bill, sorry you have experienced issues with your TV, this is not something we like hear! Did you contact our customer service team? I will look into this for you, and hope it doesn't affect future customers. Thanks.

Vurdert til 5 av 5 stjerner

Superb BRITISH television ;-}

Our excellent tv, for our boat, came with everything we needed in the one box. Not only great for the boat but we can take it camping too. After happily watching it we encountered a small problem with a wire (I suspect could have been our fault) Cello arranged collection, fixed it and returned it under warranty. A superb British manufacturer. THANK YOU! ;-}

18. februar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

From the moment go I see made in…

From the moment go I see made in Britain so I thought yes, I’ll have that one! Receiving my 55” inch ultra hd, 4K smart.
What a disappointment, connect via WiFi, tells me it’s unable to connect, I use an Ethernet cable, it is constantly loading, internet is completely unable to be used, screen blemishes on the left and right edge of screen, load up time is ridiculous, never an update for the tv, lucky I have an Xbox and a sound system or this tv would be completely unusable and a complete waste of money, will be replacing at the end of month with a new make of tv.

7. februar 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Cello

Hi Lee, Sorry you've experienced problems with your TV and are not happy. Have you been in touch with our customer service team, they would be happy to help you with these issues. They can be contacted on consumersupport@celloelectronics.com

Vurdert til 2 av 5 stjerner

Budget and it shows with both quality and aftersales

Purchased the cello C4320g 43" android smart TV via the studio catalogue. TV looks nice enough never bothered with the feet as it went straight on the wall. The initial boot of the TV is painfully slow, so slow that it can take 2-5 minutes before any button press of the remote will get a reaction from the TV, sometimes it will freeze entirely. 5-10 mins gets the TV to a point that you can actually use apps, Netflix/prime etc these work fine given the time for the TV to warm up. Sound quality very poor but I had a soundbar to use so not important for me but it would be for others. I emailed cello support regarding the speed and afew weeks on I'm yet to get a reply. Phoned customer services for a rather unprofessional lady to tell me "yeah they are slow, not very good." I asked if there would be an update to resolve the issue or atleast make it a little more bearable and was told there would be one in the next few weeks. Not holding my breath for that. If you enable developer options via the settings you can disable certain features making the TV easier to live with but having to do so defeats the point of buying a smart TV. The only positives are the picture quality, set to movie it really is a great picture (not 4k) and the price. We'll see if cello actually respond to this review. I wanted to buy British but thus far after sales have been awful, product quality pretty awful and I'd spend more in the future. Unfortunately I recycled the box when it arrived or I'd of sent it back. Purchased late October 2020 arrived early November.

27. desember 2020
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Svar fra Cello

Hi, thank you for leaving a review. I'm very sorry that you're not 100% satisfied with your TV or the service you encountered with us. I will look into your comments and see what we can do to help future customers. Thank you.

Vurdert til 5 av 5 stjerner

TV Repair

My television broke down the repair service was fast and professional from first contact to the return of my set.
Would highly recommend this company.

14. desember 2020
Anmeldelse skrevet uten oppfordring

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