Cello Anmeldelser 

NOT SUCH A SMART TV!

I purchased a 'Smart' TV on the cusp of lockdown.

We had just bought our first motorhome. It was a used one (2004) and needed quite a lot of work to make it roadworthy and some upgrading. One of the more luxurious items was the TV.

We had joined a the Camping and Caravanning Club (which also deals with motorhomes), and I noticed within the first few C.C.C. monthly magazines was an large advertisement for (British) Cello.

They proudly sold Ferguson, along with other Cello TV's.

I had used a Ferguson TV in the past and was quite pleased with it.

So I bought (from E-bay), a 24" Ferguson 12v SMART TV. The date of purchase was 7th April 2021 and I set the TV up and tried to use the Smart services, albeit with a little difficulty, I believe due to some poorly printed instructions (I think that may have been the very first time that I used their Customer Services?).

The TV wasn't used for the duration of lockdown, as we were prohibited from using the motorhome for about a year, due to site closures.

My warranty on this product was for 2 years.

It was around a year later that I tried to use the Smart services on it again, only to find they weren't up to date, so I made one of many phone calls to their Customer Support service.

They seemed quite helpful at first and during periods afterwards they sent me printed advice and a flash drive to bring the system 'up-to-date', as it were.
But every time, the Smart TV worked OK-ishly (around 75%, sometimes more sometimes less). A few weeks/months later, it would need rectifying, AGAIN...

What I wasn't told, was that when the Smart TV was produced, it WAS NOT set up with 'GOOGLE PLAY SERVICES'. This has proved to be a vital service needed. I tried again several times over the last week but sadly the set doesn't recognize any of the Smart channels. It looks like the set's Smart features demise.

I was only told about the 'non' Google Play Services situation whilst conversing on the phone to the company, after the warranty had expired...

I've contacted them for several 'botched' fixes (after the warranty was up); but after the progression of updates from all Smart channels, it is now impossible for me to successfully download any basic Smart channels, such as BBC, ITV, Channel 4,5, let alone channels such as Netflix, YouTube, Prime Video etc., as originally advertised.

I certainly would think twice before buying from this USING THIS COMPANY again.

Cello Customer Support, although seemingly friendly, had 'lead me up the garden path' until my warranty was null and void.

Because I bought from a 'Flag Bearing' BRITISH Company (on their logo, adverts and the TV box) I believed they would be much more reputable and their standards would be higher. I'm afraid not so!

Cello certainly don't care about the quality of their sold products. Or the frustration caused to customers; as I doubt if I am the only one to find themselves in this situation? 😡

Advert for Cello 7020 microwave says it is 800watts and charged for accordingly. Bought one and when checked the manual found out it is only 700watts. Complained to Cello but no reply received to date.

When it works it’s ok…but OS is horribly clunky and slow. Freezes and crashes constantly. It’s just shite!

Bought a 12 volt tv for my caravan and although it was out of warranty it had hardly been used definitely less than 100 hours total.
Contacted the company and was told we don’t repair our products throw it away and buy another.
Dreadful customer service experience and definitely won’t buy another 100%

Don't want to give single star also,worst company,liw quality products,very bad service,don't buy anything of cello brand

We are an independent tv repair company in Liverpool.
We have found Cello offer great service when enquiring about their products, one of the very few manufacturers who actually support the trade with service info and spare parts.

Was having trouble with eBay sending a item back due to me not having a printer.contacted cello and spoke to a very nice lady called Jane who contacted eBay and arranged collection from my home it’s a pity not more company’s are like cello and also Jane who went the extra mile for me well done Jane 5 stars
John Oleary

Bought a Cello 5g Wifi Router and a 32'' 12v Traveller TV following the NEC February trade show. Delivery was seamless, TV is great quality and good value for money. The 5G wifi router has been an excellent addition to our motorhome allowing us to connect several devices to the internet at once without compromising quality. Will definitely order from Cello again, huge bonus they manufacture their TV's in the UK too!

Purchased Cello M1118 laptop and all was good until updated to Windows 11. Then lost audio and their so called Customer Support refused to help solve issue.If you upgrade unit to Windows 11 you will lose audio and manufacturer will not assist in restoring facility. So either don't purchase or stay with Windows 10.

We've had a Cello 12v TV for 5 years, the picture is perfect, but the sound was awful and we had to use external speakers. We decided to try the new version as it promises perfect sound and to be fair it's so much better.

However, I am fairly technical and found the TV settings hard to navigate and ended up heading to YouTube for help. The LG webos and channels are also not user friendly, 3 weeks later I am still struggling, although the smart TV i.e. iPlayer etc is easy to use.

I bought this, TV 32" Q32UK9000 from a well known firm. I then set it up, my patience trying to set this so called smart TV was awful, to actually listen to it was so tinny and had to have sound up to 50 to even hear it.
I must admit i put my 15 year Samsung back up and got rid of this piece of junk to my 5 years old granddaughter who by the way is more smarter than this so called smart TV, she uses it for games and not to watch TV. I will now stick to Samsung/LG or any other TV as long as its not a British Cello TV.

I will never buy anything from this company again. I ordered a replacement remote from their site. I ordered the one that was suggested via the model number. When it arrived it didn't work. I called cello for support as spoke to the worst customer Omer service person I have ever had to deal with. She (Ja**e) was in helpful and argumentative. I eventually got her to email a freepost address. I returned the remote but received no refund. I have emailed the and they claim not to have received the returned remote. This was without doubt the worst experience I have had with a customer service agent. Cello should be embarrassed at the attitude of there staff member (J"y"e).

So I've been wanting to support British manufacturing more and became aware of Cello while looking into upgrading my TV. They have some pretty mixed reviews so I was unsure how well they would hold up against other more established brands.

I ended up looking at a few British TV brands (there are like 3!?) through retailer Richer Sounds and after watching a review video I decided to give the Cello R55UK9000 a shot. It was similar price to a lot of other well known brands and Richer Sounds had some decent praise for it (it sounds like they had a hand in designing it).

We've had it up for over a month now, and I will say I do not regret my purchase. It's a really decent quality TV and because they use LG OS there's some great features on it. Kids in particular love the magic remote which allows you to enter a point and click mode instead of having to use the buttons. I was wondering if we would need to install a soundbar as Richer Sounds did suggest it's speakers aren't huge, but the sound quality and volume is great for the size living room we have. Was impressed enough with the TV that I've my family and my sister has bought a smaller one for her daughter.

I had a faulty traveller 22" tv, they sent a main board which I ordered, but didn't work and they sent 2 more, another board for power and a software update sadly the picture would still not come on as I'd ripped the aerial off the main board. Can't fault the support given, ended up giving my money back so I ordered a new TV from them which appears to work fine.

Heute kam der auf dem Caravan Salon bestellte 5G WiFi Travel Router nach langer, aber vorher auch angekündigter Lieferzeit an.
Der Testlauf war wie vorab angekündigt sehr unkompliziert und das Gerät macht genau das was es soll. Die Qualität ist gut und ich denke wir werden viel Freude mit dem Router haben.
Sehr empfehlenswerte Kommunikation während der Wartezeit.
5 von 5 Sterne!

Never trust this company all of are fake reviews. They buy it from Bangladesh and this Bangladesh review provider didn’t paid their team members

Bought a 27” 12v smart tv , had nothing but problems with not switching on just flickering red light , contacted them on several occasions and they said it was a power problem, whatever it doesn’t work on 12v 99.9 % of the time , avoidant all costs

TV didn't work properly from day delivered. However, I initially thought it was a problem with aerial. Sometimes it worked, then for no reason was unable to turn it on. Cello refused a refund as they said the TV was returned out of the return window. Awful service. Will never use again.

I did some research before purchasing this television and hoped it would be good. I've been absolutely delighted with it and would highly recommend it.

Nice picture but with poor sound quality. Light and easy to use in our motorhome and the perfect size for our use. Does not store previously used wifi router details which is a bit of a bind and even when a WiFi connection is found it struggles to get to the stage where the password is required. This only occurs away from home broadband on camp sites. I suspect this is an issue with signal strength although it does identify the site system. Can overcome the sound issue with a good Bluetooth speaker