Cello Anmeldelser 

19 inch TV will not work with a table top aerial. I purchased the item via the Tesco Marketplace. I am trying to return the item as I am entitled under UK consumer laws. Tesco say I must speak to Cello and Cello say I must speak to Tesco. Hopeless customer service from both Cello and Tesco.

19" smart (sic) TV is a useless piece of junk. Constantly requires a convoluted update which often end S up in loss of connection to terrestrial TV. It needs to warm up ( in the 21st century????) and then automatically links Internet rather than terrestrial. Picture quality just about acceptable, sound bit tinny.
Bought it a year ago. Can't find another 19" set or it would have been in the bin long ago. Today another failed retune hence the RANT. SO FRUSTRATING.
BE ADVISED AVOID AVOID AVOID.

Marvellous!
Lovely 24" TV for our kitchen. Works a treat and delivered safely by DHL.

the Cello support team went above and beyond to supply a missing remote control for a TV in an ICU treatment room that my wife was in. Thank you so much for going above and beyond !!!

It can’t download the NowTV App and can’t therefore play NowTV. How on earth can you sell a TV as a smart TV when you can’t download the NowTV App. Of course, I can plug a laptop into it, or a firestick or a NowTV box, but it is meant to be a smart tv. And it is not. It is a limited tv and I’ll be sending it back.

Purchased a Cello TV, they offer standard next day delivery, which I stated I did not require as I was away but fixed a day 5 days later.
On delivery day I checked on time of delivery and was told it had been delayed and would be delivered next day. This was no good as I had other plans.
Rang Cello there was nothing they could do to get delivery to me today, only option they offered was for me to collect from their depot at my expense or have my money back.
I needed the TV so had to change my plans to wait in until next day.
This is no reflection on the quality of their product, which I have not experienced yet.

All good, but please use another delivery courier. DHL are 100% rubbish

Bought a 16” smart tv for my Campervan, came with instruction manual; this had a photo of what’s included in the box, with a 12v cigarette type plug clearly visible. This wasn’t in the box, so I contacted customer services for a replacement. They tell me it’s not included, and I’ll have to pay £20 to get one. So a 12v tv, made specifically for Campervans, doesn’t come with the type of plug you use in a campervan. Now I’ve read all the bad reviews for this company, I will pack it up and return for refund.

TV delivered, badly damaged. Replacement sent, damaged. The refund isn’t issued until item returned, to which the driver didn’t arrive to collect item. 3 entire mornings wasted waiting for deliveries and collection. Horrendous experience and would never go anywhere near the company again. No sincere apology and no gesture of goodwill whatsoever.

The TV lasted only a couple of weeks. It was safely stored within it provided, fur line bag, inside a cupboard. When we came to use it for only the 4th time, it was broken internally, but with no damage whatsoever on the outside.

The 'customer service ' department were able to diagnose this as accidental damage without even a photograph! Their response was quite rude and they immediately said it was not covered by warranty - again, they concluded this without even a photograph.

As per other reviews, this is seemingly a common occurrence, which is perhaps why they were able to 'diagnose' the issue without even seeing the issue.

Don't waste your money!

I’ve just bought a 12v/240v TV from Cello. Buyer take note, some of these TVs are not supplied with the correct 12v cigarette lighter connector. This information is not obvious on Cello’s website, and I only found out by contacting Cello online customer services when, a rather abrupt conversation was held with the assistant, who informed me I had to buy the cigarette connector separately for my particular TV. An extra £19.99. So make sure you buy carefully from Cello.

Do not waste your money on cello products. Thought I’d buy British,, what a mistake, these are useless, STAY WELL CLEAR

I bought a cello tv direct from factory for my truck . Worked ok for 2 weeks then the screen got broken not my fault , spoke to customer services they said screen is damaged from impact does not cover on warranty not acceptable please avoid

Purchase a 32 cello TV . Very pleased with picture and value

ordered a cello 19 inch smart tv , when it arrived the small amount of tape had been lifted and the box clearly opened , on calling the support team then sending over photos , i had to call them back after receiving an email saying new one on way, no explanation just a picking error. now they tell me that this item was a return from stuttgart!!!! and accidently got put back on the shelf. DO YOU TRUST THEM

Excellent service, I received the order within 2 days to Northern Ireland. The TV was easy to set up and great quality, picture and sound. Would definitely recommend and would purchase again.

Very impressed!
Recently purchased a Cello 2 in 1 Airfryer. Arrived promptly.
My fault, I damaged the drip tray, contacted their customer services people,and a free of charge replacement I recieved the next day.
100% excellent customer service.

This is my second and last cello TV. The first one just started going crazy after six months and had be replaced. The replacement just died after a few more months. The Cello TV I bought to replace that one broke just outside the one year warranty. I took it off the wall and, as I was handling it gently, the screen cracked in about five places. The support lady was rude on the phone,basically calling me a liar. " The screens don't just crack." Er, yes, they do. In my experience, Cello products are substandard rubbish and the staff are unpleasant. Avoid, avoid, avoid.