I was looking for a stair and bedroom carpet, carpet warehouse popped up so i had a look.glad I did, the prices and products are great, I ordered both from them delivery was quick and serviced excell... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am a very satisfied customer indeed. Speedy delivery and the guys helped me get the carpet stored. The carpet is better than I hoped and we are very happy now it has been fitted.
The conversation was OK and they did tell me how much carpet I needed. But I had to order double the amount of underlay if I ordered as they didn't do smaller amounts. But they did in the carpet so... Vis mer
Great! Easy to order, arrived super quickly. Happy with samples, made a decision instantly. Only thing I would’ve like to see is more pictures online of flooring in a room would’ve been helpful
Informasjon om virksomheten
Om Carpet Warehouse
Skrevet av virksomheten
With years of experience in the market and an industry-leading online partner in artificial grass, Carpet Warehouse streamlines the process of buying carpets and flooring online.
Save over 50% on the best vinyl flooring, laminate, LVT, carpets and underlay compared to high-street prices, and choose the perfect style from the comfort of your own home.
Click below to get started.
Carpets Vinyl Laminate Rigid Core SPCWhy Choose Carpet Warehouse?
Skrevet av virksomheten
- Free Flooring Samples 📦
- We offer a free sample service on all ranges. Simply select up to four carpet, vinyl, laminate, or SPC styles, and have them sent directly to your door, free of charge.
- Express Delivery 🚚
- Eager to get started with your new carpet or flooring upgrade? We provide fast, free UK delivery on orders placed over £299.
- Satisfaction Promise 👍
- With over 3,000+ 5-star reviews across our brands, we pride ourselves on providing exceptional products and services. Simply get in touch with our team if you're not 100% satisfied with your order.
- Room Visualiser Tool 📸
- Our advanced room visualiser tool allows you to get a clear, instant look at what your new room might look like with one of our high-quality flooring ranges installed. Simply upload a photo to get started.
- Exclusive Offers and Discounts 🛍
- Relived of the high-street retail store burden, we love being able to offer our customers incredible deals on even the most luxurious carpets and cushioned vinyl flooring ranges.
- 0% Finance Options ✅
- We accept a wide range of payment methods at Carpet Warehouse, including 0% finance flooring options through our partners at Klarna.
- Trade Offers & Services 🛠
- Buying for trade purposes? Contact our team to learn more about exclusive benefits and available sample services.
Why Choose Carpet Warehouse?
The UK's Leading Online Carpet Store
At Carpet Warehouse, we're all about bringing the personalised in-store carpet buying experience to your doorstep.
This means providing you with all the information and product options you need to make the right choice on your flooring upgrade, while also providing stellar customer service that you can believe in.
Who We Are
As a family-run business with a close-knit, experienced team, we pride ourselves on putting the customer first and going the extra mile with service.
We're also uniquely placed to offer unbeatable value for money on ranges, whether you're looking for cheap carpets that will last long-term in a rental property, or luxury vinyl flooring for a brand new family home.
Which Flooring is Right for Me?
Looking for the perfect tile, plank, or herringbone pattern for your home, but unsure of where to start? We supply a wide range of flooring types to suit all budgets and requirements.
Visit our website to learn more about the benefits of each flooring style and get started with your dream home upgrade.
Kontaktopplysninger
Unit 1a Superstop Buildings, L36 6AN, Liverpool, Storbritannia
- 0330 175 5667
- sales@carpetwarehouse.co.uk
- carpetwarehouse.co.uk
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I was looking for a stair and bedroom…
I was looking for a stair and bedroom carpet, carpet warehouse popped up so i had a look.glad I did, the prices and products are great, I ordered both from them delivery was quick and serviced excellent, I highly recommend.
carpet warehouse !!!!
10. september 2026
Very quick and efficient help when…
Very quick and efficient help when dealing with a mix up with the courier service. Great customer service!
4. november 2026
Great and speedy service
Great and speedy service. The difficult part now is deciding which one to go with!
4. november 2026
Anmeldelse skrevet uten oppfordring
OK but failed to tell me it wasn't in stock
The conversation was OK and they did tell me how much carpet I needed. But I had to order double the amount of underlay if I ordered as they didn't do smaller amounts. But they did in the carpet so a bit odd.
Then after thenxhat..I tried tonorder but they hadn't told me it wasn't in stock, even though I gave them the specific carpet details. So I found elsewhere.
4. november 2026
Well I haven’t received my vinyl yet…
Well I haven’t received my vinyl yet but yes the service so far is very good.
4. november 2026
I am a very satisfied customer indeed
I am a very satisfied customer indeed. Speedy delivery and the guys helped me get the carpet stored.
The carpet is better than I hoped and we are very happy now it has been fitted.
21. september 2026
Lounge Carpet
The. Website was so easy to order from and i had a query so called the atore and they qeee very helpful
3. oktober 2026
Great quick delivery
Great! Easy to order, arrived super quickly. Happy with samples, made a decision instantly.
Only thing I would’ve like to see is more pictures online of flooring in a room would’ve been helpful
2. november 2026
Anmeldelse skrevet uten oppfordring
Delivery was good.
Delivery was good.
Correspondence was good but I was dissappointed with the quality of the flooring. Better to see the product in person as hard to judge from an on-line picture. If you know the product then buy from them
19. august 2026
Good service throughout thank you
Delivery updates notified, driver also called to EDT.
Pleasant drivers 👍
29. oktober 2026
Above and beyond...
The personal commitment to the problem with the purchase for one of my vulnerable clients was greatly appreciated. Chris went above and beyond to sort things out for us.
19. oktober 2026
Anmeldelse skrevet uten oppfordring
Fantastic
Fantastic. Delivered on time. Now i have laid fantastic new flooring in my first home and i could not be happier with the price.
1. oktober 2026
I was only ordering the flooring today
I was only ordering the flooring today, everything was processed quickly and soothly, delivery is set for the 5th.
2. november 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Horrendous
Horrendous. No delivery arrived. Waited in all Saturday morning as agreed. Now they want £25 for another delivery attempt or they’re going to charge me a return fee. There evidence of no delivery is the couriers screen shot of missed calls. So I’ve been charged for no deliver, a redelivery charge, the order charge and I still don’t have a delivery. I’m being charged £135 for a missed phone call. Amazing
*update in response to the below*
There was no knock on the door that was my whole reason to complain. If I had genuinely missed a delivery, fair enough. But there was no knock on the door…that was my entire point.
But here I am on 3rd November £135 out of pocket with no delivery, no order, no redelivery date and no sign of any resolve.
So yes, at the moment I’ve still been charged £135 because I missed a phone call. So… I think your response demonstrates your customer service perfectly, so thank you. It’s an honest review. Which is also very important. P.S. why would I have screamed?
31. oktober 2026
Svar fra Carpet Warehouse
Hi Heidi,
I see this is the second review you have left relating to the same issue.
I think it's important to clarify that the delivery did arrive to your home, the courier took photos at your house when you didn't answer the door and called you 4 times, all of which went unanswered. At this point the courier can do no more and has to move onto other customer deliveries as they only have a limited working window to deliver orders. Our couriers have no reason not to deliver your goods, because in the most likely case they're going to have to go back anyway which only adds more work for them, so its in their best interest to deliver at the first attempt.
Furthermore, your treatment of our customer service on the phones was appalling. They've done nothing wrong and do not deserve to be screamed at for 28 minutes, we do not understand where your justification is for this behaviour.
Finally, to ensure no other reader of this review is confused. You have NOT been charged £135 for a missed call, you have been charged £25 for a redelivery of your items after you failed to respond to multiple contacts from the delivery team.
We believe it is important to add the truth to the situation so other customers do not get false information.
In answer to your updated review, I agree it does demonstrate our rated excellent customer service, our team attempted to reach you multiple times which most companies wouldn't do, demonstrating how they went beyond the standard level so you could receive your goods, they didn't stop at just a knock at the door.
Just so we're on the same page, you've paid £88.94 for your flooring, £19.99 for the original delivery and then £25 for the redelivery, so not £135 for the missed call as if you hadn't missed it you would have only paid £108.93, meaning the missed call has cost you £25.
On your final point, only you can answer why you screamed at our customer service agent, to the extent to which the majority of the office could hear it. Given the two 1-star reviews you've left I presume it would be because you do not agree with the outcome based on the evidence provided and therefore decided to take it out on one of our team. But as I say, only you can explain that one.
I can see the redelivery fee was paid yesterday afternoon, so the courier will be in touch to arrange a new delivery date and time. Please ensure you keep an eye on your phone to ensure that this is not missed so you can take delivery as soon as possible.
Regards
Carpet Warehouse Team
Great product and communication following order
Great communication over delivery and great product
1. oktober 2026
Great communication
Great communication.
Didn’t have my size in stock literally a week later had my size back in and delivered promptly the delivery company was very good and the driver communicated exceptionally well and left the delivery exactly where we discussed will definitely use again thankyou
30. september 2026
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