Buchan Anmeldelser 

Svar fra Buchan

For 4 dager siden

Hi,

We’re truly sorry to hear that your order has been showing as “being prepared” for four weeks, especially when it was meant to be a gift. We completely understand how disappointing it is to have the delivery arrive considerably later than expected, and we apologize for the frustration caused by both the delay and your experience with our customer service.

Please email us at support@buchan.store with your order number, and our team will review the situation and work with you toward a fair resolution. We’re sorry again for letting you down and appreciate you bringing this to our attention.

Kind regards,
Elijah Buchan

Svar fra Buchan

For 3 dager siden

Hi,

Wat fijn om te lezen dat je ondanks je twijfels toch aangenaam verrast bent! 😊 We zijn blij dat je dochter tevreden is met de regenjas en dat de kwaliteit aan je verwachtingen voldoet. Ook bedankt voor je compliment over onze klantendienst snel en correct helpen vinden we erg belangrijk. De levering duurde inderdaad wat langer, maar fijn dat je vooraf op de hoogte was en dat het wachten uiteindelijk de moeite waard was!

Met vriendelijke groet,
Elijah Buchan

Svar fra Buchan

For 6 dager siden

Hi,

Thank you so much for such a beautiful review! ✨ We’re thrilled to hear that you appreciate the quality, fabrics, and thought that goes into each piece. Knowing that you find our designs timeless, elegant, and easy to style is a huge compliment. We truly appreciate your support!

Kind regards,
Elijah Buchan

Svar fra Buchan

For 6 dager siden

Hi,

Thank you so much!! 🙌 We’re really happy to hear that you’re loving Buchan. Your support means a lot to us, and we hope to keep bringing you pieces you’ll be excited about!

Kind regards,
Elijah Buchan

Svar fra Buchan

For 6 dager siden

Hi,

¡Muchísimas gracias por una reseña tan bonita! ❤️ Nos alegra muchísimo saber que te ha encantado la prenda y, especialmente, ese pequeño detalle del cubrecremalleras de la parte superior. También nos hace muy felices saber que te mantuvimos informado durante todo el proceso de fabricación y entrega. ¡Y que quieras tenerla en más colores es un cumplido enorme! 🥹❤️

Un saludo,
Elijah Buchan

Svar fra Buchan

For 6 dager siden

Hi,

Vi er virkelig kede af, at du stadig ikke har modtaget en besked om, at din ordre er blevet sendt. Vi forstår godt, at det er frustrerende at vente uden at have nogen klar opdatering på ordren siden den 13. september. Beklager den manglende information og den ulejlighed, det har medført.

Send os venligst en e-mail på support@buchan.store med dit ordrenummer, så vores team kan undersøge sagen og arbejde på en fair løsning for dig.

Med venlig hilsen,
Elijah Buchan

Svar fra Buchan

For 6 dager siden

Hi,

Merci d’avoir partagé votre retour. Nous sommes désolés que vous n’ayez pas reçu de réponse sur Instagram et que cela vous ait donné l’impression que notre service après-vente n’était pas suffisamment disponible. Nous vous invitons à nous contacter directement par e-mail afin que notre équipe puisse vous répondre de manière plus efficace et suivre votre demande correctement.

Veuillez nous écrire à support@buchan.store avec votre numéro de commande afin que notre équipe puisse examiner votre situation et travailler avec vous à une solution équitable. Nous restons bien entendu à votre disposition et serons ravis de vous aider.

Bien cordialement,
Elijah Buchan

Svar fra Buchan

For 7 dager siden

Hi,

Vielen Dank für diese fantastische Bewertung! 🐆 Es freut uns riesig, dass du deine Cheetah Jacke liebst und sowohl von der hochwertigen Qualität als auch vom Look und der wasserabweisenden Funktion begeistert bist. Dass du am liebsten alle Farben bestellen würdest und sogar täglich auf unserer Seite vorbeischaust, ist wirklich ein riesiges Kompliment! 🫠😭 Die längere Lieferzeit wird zwar im Voraus kommuniziert, aber umso schöner zu hören, dass sich das Warten für dich definitiv gelohnt hat.

Liebe Grüße,
Elijah Buchan

Svar fra Buchan

For 7 dager siden

Hi,

Thank you so much for the fantastic review! We’re delighted to hear that you love the jacket and that the fit feels just right. It’s especially great to know that you enjoy it even beyond the water-reactive details. Thanks for the 100% recommendation and for your support! 🙌

Kind regards,
Elijah Buchan

Svar fra Buchan

For 7 dager siden

Hi,

What an amazing review — thank you! 🐆 We’re so happy to hear that you love everything about your Cheetah Jacket, from the colour and fabric to the fit and that special effect when it gets wet. Knowing you see it as one of the most unique jackets out there is a huge compliment. We really appreciate your support and hope you enjoy wearing it for a long time!

Kind regards,
Elijah Buchan

Svar fra Buchan

For 7 dager siden

Hi,

Thank you so much for the lovely review! We’re thrilled that you love the material and the idea behind the piece, and it’s even better to hear that you enjoy wearing it so much. The fact that you’ve ordered a second one means a lot to us! 🙌 Thanks again for your support.

Kind regards,
Elijah Buchan

Svar fra Buchan

3. okt. 2026

Dear Yani,

Thank you for reaching out, and we’re sorry for the delay in receiving your shipping confirmation. We understand your concern, especially since your order was marked as in stock and ready to ship.

We’ll have our team check the status of order #BU65201 and make sure the shipment is processed as soon as possible. Once your order has been dispatched, you will receive a shipping confirmation with the track-and-trace information.

We apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Elijah Buchan

Svar fra Buchan

3. okt. 2026

Hi,

Vielen Dank für deine Empfehlung! 😊 Es freut uns sehr zu hören, dass du mit der Qualität unserer Produkte so zufrieden bist. Solches Feedback motiviert uns, weiterhin hochwertige und besondere Pieces zu entwickeln. Danke für deinen Support!

Liebe Grüße,
Elijah Buchan

Svar fra Buchan

3. okt. 2026

Hi,

Thank you so much for the amazing review! We’re thrilled to hear that you love the jacket and are so happy with the quality. We really appreciate your patience with the 4–6 week delivery time, and it’s great to know the wait was worth it in the end. Thanks for the 100% recommendation and for your support! 🙌

Kind regards,
Elijah Buchan

Svar fra Buchan

3. okt. 2026

Hi,

Merci voor je enthousiaste review! 😄 Super om te horen dat je zo tevreden bent over onze communicatie. We hopen dat je bestelling snel bij je aankomt en dat je er daarna minstens even blij mee bent! Veel plezier alvast met je nieuwe Buchan-items. ❤️

Met vriendelijke groet,
Elijah Buchan

Svar fra Buchan

Oppdatert: 2. okt. 2026

Hi,

Thank you for sharing your experience, and we completely understand your frustration with having to wait longer than you expected for your pre-order jacket. We’re sorry that you felt you didn’t receive enough updates during the process. According to our records, our customer support team had informed you that the total production and delivery time for the pre-order was estimated at 4–6 weeks, and your order was processed and shipped within the communicated timeframe; we’re also glad to see that the parcel was ultimately delivered successfully. We’re sorry for any inconvenience or frustration this may have caused, and when you reached out to our team, we did our best to provide you with the relevant details and assistance.

If you still have any concerns regarding your order or the communication you received, please email us at support@buchan.store with your order number, and our team will be happy to review the matter or any remaining concerns again for you.

Kind regards,
Elijah Buchan

Svar fra Buchan

Oppdatert: 2. okt. 2026

Hi,

We’re truly sorry for the frustration caused by the longer wait and the lack of clarity around your order status. We completely understand how disappointing it is to see your tracking still showing as “being prepared” after several weeks, especially when you have already contacted us for an update. We’re sorry that the communication did not give you the reassurance and information you were looking for, and we would like the opportunity to review what happened with your order properly.

Please email us at support@buchan.store with your order number, and our team will review your case and the latest order status so we can work toward a fair resolution for you.

Kind regards,
Elijah Buchan

Svar fra Buchan

2. okt. 2026

Hi,

vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Wir verstehen sehr gut, dass es enttäuschend ist, wenn der Bestellstatus seit mehreren Wochen unverändert bleibt und Sie noch auf Ihre beiden Water Reactive Cheetah Rain Jackets warten. Ihre Bestellung vom 26.08.2026 befindet sich noch innerhalb des angegebenen Zeitraums von 4–6 Wochen, dennoch entschuldigen wir uns für die fehlenden Updates und die dadurch entstandene Unsicherheit.

Bitte schreiben Sie uns an support@buchan.store mit Ihrer Bestellnummer, damit unser Team den aktuellen Status erneut für Sie prüfen und Ihnen die neuesten Informationen zur Lieferung geben kann. Wir hoffen sehr, dass Ihre Jacken schon bald bei Ihnen eintreffen.

Mit freundlichen Grüßen,
Elijah Buchan

Svar fra Buchan

2. okt. 2026

Hi,

Thank you so much for your lovely review! We’re really happy to hear that you love the jacket and are pleased with the quality of the materials. It means a lot to know you’re happy with your purchase. Thank you for your support, and enjoy your jacket!

Kind regards,
Elijah Buchan

Svar fra Buchan

2. okt. 2026

Hi,

We’re truly sorry for the extremely frustrating experience you’ve had with your order and for the confusion surrounding the delivery and proof of delivery. We completely understand your disappointment, especially after waiting several weeks, having difficulty obtaining clear delivery-partner information, and then receiving proof of delivery that appears to relate to a different recipient and location. We sincerely apologize for the back-and-forth communication and for the fact that this situation has not yet been resolved to your satisfaction.

We would like to review the full case again, including the delivery investigation and refund request, so that we can properly understand what happened and work toward a fair resolution for you. Please email us at support@buchan.store with your order number, and our team will review your case and any remaining concerns again for you.

Kind regards,
Elijah Buchan