Buchan Anmeldelser 

Be careful when you buy from this store.

I bought jackets during their Valentine action and underneath it there was stated that you can return within 14 days so I ordered a couple pieces to try. What they do not warn you is that they were not eligible for return at all! it was only written shortly if you click further in the return policies. Now I lost 260 euro for jackets that didn’t fit me and my boyfriend. We were also absolutely not satisfied with the quality of the fabric for that price!! I tried to send them an email stating I still want to buy from them in the future if we can resolve it but they declined. This pisses me of greatly.

Product was great and the service was even better! I accidentally ordered 2 and they immediately got back to me, cancelling one of the fleeces I bought and refunding me. Customer support is very good!

Really great and kind customer service! I ordered the wrong size and they helped me very well to return the item!
One minor thingy was that I had to wait a day for each respond. But I get that they are very busy!

Bought the cargo bag in brow and beige for me and my mom and we both love it! Great quality. Also had a few questions about another order related to the shipping, and I had an answer form within a few hours.

DO NOT order products for delivery to the UK from Buchan. You will be charged customs admin charges and import duty and Buchan do not inform you of this during the purchase process. I ordered a fleece for my daughter in 2 different sizes as this qualified for 'free shipping', and stated 'taxes paid'. A returns envelope was included with the fleeces when they arrived. When I tried to make a return the website informed me that they do not accept returns from the UK as its outside Europe. I then received a letter from Fedex informing me that I owed import charges which totalled 40% of the purchase price. I had a long email exchange with Buchan during which the company admitted and stated clearly that their information is inaccurate, incomplete and misleading and that the situation is exactly as I stated above BUT they refused to reimburse the charges. 'Taxes paid' refers to Belgian taxes only and 'free shipping' does not include any import charges. DO NOT order from Buchan to the UK.

fleeces

great quality

Great quality of the products! You really notice the craftsmanship and that it’s not mass production, especially the scarves and reversible fleece.

Fast delivery.
Would 100% recommend!

Very happy !!!
Both my son and me wear the reversible jackets and we are happy with them. Ordered on sunday and got the first delivery already today.
Would recommend!
♡♡♡

De jassen zijn van topkwaliteit – stevig, mooi afgewerkt en precies zoals beschreven. Daarnaast was de service heel snel en professioneel. Mijn bestelling werd netjes en vlot geleverd.
Een echte aanrader!

Awesome stuff, TOP quality! Fleece, tees, scarf, beanie… I wear everything with the same hype. Thanks, Buchan!!!

The quality of the fleece jackets is excellent. The service is excellent; they respond quickly and efficiently.

Very good brand!

I experienced an initial delay with my order, but the team was kind and professional and everything was resolved smoothly. The jacket fits perfectly at the front (the reverse side is a bit tighter, but still fine) and is very warm. I really appreciate the support and the positive experience.

Ondertussen bijna twee maand na het bestellen van een fleece jas als Kerstcadeau voor mijn zoon, hebben we nog steeds niets ontvangen. Heel veel mails, om af en toe een nietszeggende mail of belofte terug te krijgen. Wat mij nog het meest tegen de borst stuit, is dat ze deze fleeces doodleuk blijven verkopen via de site alsof ze beschikbaar zijn. Dagelijks pushmeldingen, advertenties,… op sociale media en in de inbox terwijl je iets koopt wat ze niet kunnen leveren. Dit begint te ruiken naar bewust je klanten misleiden uit geldbejag.

Ik heb onlangs wat problemen gehad met mijn bestelling bij Buchan. De communicatie verliep in het begin wat moeizaam, maar na meerdere mails en berichten via Instagram hebben ze dit uiteindelijk heel goed opgepakt. De service was top en alles werd snel en correct opgelost, precies zoals het hoort!!

Daarnaast ben ik ook erg tevreden over de kwaliteit van hun kleding. De stukken voelen stevig en premium aan en zien er gewoon heel goed uit. Als je iets van Buchan draagt, zit je sowieso goed.

Zeker een aanrader!