I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company. I purchased a coat for my daughter which never arrived, i paid... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smalle... Vis mer
Selskapet har svart
PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even whe... Vis mer
Selskapet har svart
Super warm stylish. Best puffer ever!
Selskapet har svart
3,1
Middels
28 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Worth every penny
Worth every penny. Gorgeous puffer!
11. april 2026
Anmeldelse skrevet uten oppfordring
Effortless chic cozy
Effortless chic cozy. Love my Puffit coat.
11. april 2026
Anmeldelse skrevet uten oppfordring
Horrendous customer service and awful…
Horrendous customer service and awful returns policy. I would strongly strongly recommend anyone buying anything from this brand!
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Premium quality
Premium quality, great service. 10/10.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
Thank you so much for your fantastic 10/10 review!
We truly appreciate your recognition of our premium quality and great service. Your satisfaction is our greatest motivation.
We look forward to serving you again soon!
Sincerely,
PUFFIT Customer Support Team
Svar fra Puffit
Dear Customer,
Thank you so much for your lovely review!
We’re so happy to hear our jacket is soft, lightweight and warm—your love for it means everything to us.
Thank you for your support, and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Impeccable craftsmanship
Impeccable craftsmanship. Highly recommend.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
Thank you so much for your thoughtful review! We truly appreciate your compliment on our impeccable craftsmanship. It encourages us to keep refining every detail. Thank you for your high recommendation—we look forward to serving you again.
Sincerely,
PUFFIT Customer Support Team
AVOID IF YOU DON'T WANT THE HASSLE
I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company.
I purchased a coat for my daughter which never arrived, i paid extra for express shipping. Communication from the company was either non-existent or completely unhelpful, leaving me chasing updates with no clear answers.
Thankfully, I paid via PayPal and had to open a dispute. After going through the process, PayPal ruled in my favour and I’ve now been issued a full refund — which says a lot about how this situation was handled.
It’s incredibly frustrating and stressful when you’re left out of pocket and without the item you paid for, especially when it’s for your child.
I wouldn’t trust this company again and would urge others to be very cautious before placing an order.
Avoid if you don’t want the hassle.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We are extremely sorry to hear about your terrible experience and sincerely apologize for the distress and inconvenience this has caused you and your daughter.
Your feedback is deeply concerning to us, and we will immediately investigate what went wrong with the shipment and our support process to prevent this from happening to any other customer.
We are glad to hear PayPal has assisted with a full refund. If you require any further assistance or wish to give us the chance to make this right, please feel free to contact our support team directly.
We truly value your trust and are truly sorry we failed to meet your expectations.
Sincerely,
PUFFIT Customer Support Team
Super warm stylish
Super warm stylish. Best puffer ever!
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled you love PUFFIT and appreciate your recognition of our amazing quality.
Your support means a lot to us and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Luxe quality perfect fit
Luxe quality perfect fit. Love Puffit.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled you love PUFFIT and appreciate your recognition of our amazing quality.
Your support means a lot to us and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Svar fra Puffit
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled you love PUFFIT and appreciate your recognition of our amazing quality.
Your support means a lot to us and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Great jackets
Great jackets! I was wearing the whole winter!
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
Thank you for your kind review!
We're so glad our jackets kept you comfortable and warm all winter long
Your satisfaction is our greatest motivation, and we look forward to serving you again.
Sincerely,
PUFFIT Customer Support Team
Scam
Scam. No information on website suggesting items shipped from china. Waiting weeks for order. No communication.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
I received my coat but could not get a refund
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smaller size.This is disgusting that you can't return the item on it not being too big.I ordered my normal size .It also cost £60 .Company's like this should be stopped.
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
The zip broke off the jacket and was…
The zip broke off the jacket and was told could not return over the 30 days very dissapponted i have other puffit coats and it has put me off buying again
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Zip broke after a few wears along the…
Zip broke after a few wears along the front of jacket but because it was outside 30days no return or replacement possible. Extremely poor customer service!
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
DON'T WASTE YOUR MONEY
DON'T WASTE YOUR MONEY. Your typical cheap China coats, fine. HOWEVER THEY DON'T DO RETURNS AND THEIR CUSTOMER SERVICE IS TERRIBLE. I wish I could triple size those words.
I bought some coats, followed sizing recommendations - read a million reviews - read their return policy and somehow the ones I got were giant and I'm not small person. When I went to return them the day after I got them - they denied it and then when I asked why - all they said in their email was - we don't do returns. That's it!
It's basically like a scam, you can't even leave review on their website only on trust pilot and they don't do returns for online clothing sales, that's insane. Plus if you DON'T DO RETURNS - why do you have a return policy listed on your website!!!!!!!!! Makes it feel super sceezy,
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Nice Jackets
Customer were prompt and rectified situation.
Jacket was good quality
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
Thank you so much for your kind feedback and positive recognition! 😊
We’re glad our team could respond promptly and resolve the matter for you, and we’re delighted that you’re satisfied with the quality of the jackets.
Your support means a lot to us. We will keep maintaining high-quality products and thoughtful customer service for every purchase.
Wish you a wonderful day!
Sincerely,
Puffit Customer Support Team
Man kann bei dem Retourenprozess normal…
Man kann bei dem Retourenprozess normal auswählen, dass die Jacke beispielsweise entweder zu groß oder zu klein ist. Dann stellt man eine Retourenanfrage. Diese wird abgelehnt! Eine Rücksendung ist nicht erlaubt, obwohl es anders beim Kauf steht. Betrug!
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Ordered from this company and have had…
Ordered from this company and have had the worst experience. I ordered two items and they were sent in two separate packages. I did not receive my second item. I reached out to customer service department and they rudely told me it was delivered and there was nothing they could do. I let them know that nothing had been delivered and they send me a picture of my mailbox yet the notification mentioned it was left at my door. Why would the delivery driver show a mailbox if they have no access to it? My package is was not delivered and they refuse to offer a solution. Now I’m out of $50. Do not order from them, they do not care about customers.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Nach 1 Woche 2 Jacken kaputt
Nach 1 Woche Tragezeit ist der Gummizug von 2 den selben Jacken in versch. Farben kaputt gegangen. Total schlechte Qualität. Würde nie wieder dort kaufen.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.