Buchan Anmeldelser 

Svar fra Buchan

For 1 dag siden

Hi,

Thank you for the lovely feedback! We’re so glad to hear that your Cheetah Jacket was worth the wait and that you’re happy with it. 🐆 A big thank-you as well for recognizing our team’s efforts in helping with your order. Enjoy your jacket, and we really appreciate your support!

Kind regards,
Elijah Buchan

Svar fra Buchan

For 1 dag siden

Hi,

Thank you so much for sharing your experience! We’re delighted that the XS jacket fits your daughter perfectly and that she’s excited to see the water-reactive design in action. 🐆 We really appreciate your patience with the initial wait and are glad our team could help with the exchange so quickly. It means a lot to hear that you’re happy with both the quality and our customer service. Thanks for recommending Buchan!

Kind regards,
Elijah Buchan

Svar fra Buchan

For 1 dag siden

Hi,

We’re truly sorry that you’ve been left waiting for your jacket since the beginning of September without clear updates. We understand that pre-orders take longer, but that doesn’t excuse poor communication, especially when you’ve already paid for your order. We completely understand your frustration and agree that you deserve clearer information about your shipment.

Please email us at support@buchan.store with your order number so our team can check the status of your jacket and review the next steps with you. We sincerely apologize for the inconvenience and disappointment caused.

Kind regards,
Elijah Buchan

Svar fra Buchan

For 2 dager siden

Hi,

We’re truly sorry to hear about this experience. Having an order not arrive and then feeling unable to get your money back directly from us is understandably extremely frustrating, and we sincerely apologize for the disappointment and inconvenience caused.

We would like the opportunity to review what happened with your order and the communication around your refund. Please email us at support@buchan.store with your order number, and our team will review your case so we can work toward a fair resolution for you.

Kind regards,
Elijah Buchan

Svar fra Buchan

For 2 dager siden

Hi,

Nous sommes sincèrement désolés pour cette expérience et comprenons votre déception concernant la taille, la matière et surtout les difficultés rencontrées lors de votre demande de remboursement. Nous regrettons également que plusieurs échanges aient été nécessaires avant de trouver une solution et que les frais de retour aient finalement été différents de ce que vous aviez compris au départ.

Nous souhaitons pouvoir examiner précisément votre dossier et comprendre ce qui s’est passé concernant le montant remboursé et les frais de retour. Veuillez nous écrire à support@buchan.store avec votre numéro de commande afin que notre équipe puisse vérifier la situation et travailler avec vous à une solution équitable.

Bien cordialement,
Elijah Buchan

Svar fra Buchan

For 1 dag siden

Hi,

Vielen Dank für die schöne Bewertung! 😊 Es freut uns sehr, dass deine Enkelin so glücklich mit ihrer Jacke ist und sie ihr gefällt. Wir wissen, dass die Wartezeit etwas länger sein kann, deshalb ist es umso schöner zu hören, dass sich das Warten für euch gelohnt hat. Ganz viel Freude mit der Jacke und danke für deine Unterstützung!

Liebe Grüße,
Elijah Buchan

Svar fra Buchan

For 1 dag siden

Hi,

So happy to hear your jacket held up against the rain in the Azores! 🌧️ It’s great that the fit and the extended hood feature are working so well for you. And a pink one too? 🩷 We love the enthusiasm! Thank you for sharing your experience and for supporting Buchan.

Kind regards,
Elijah Buchan

Svar fra Buchan

Oppdatert for 1 dag siden

Hi,

We’re sorry that your jacket hasn’t been shipped after six weeks. We understand your frustration, especially when the stated delivery timeframe is 4–6 weeks and your tracking still shows “preparing order.” We understand it is frustrating.

Please email us at support@buchan.store with your order number, and our team will review your case so we can work toward a fair resolution for you.

Kind regards,
Elijah Buchan

Svar fra Buchan

For 1 dag siden

Hi,
Thank you so much for the lovely review! We’re really happy to hear that you love the jacket and that the fit is just right. And it’s great to hear that the print gets so much attention whenever it rains! 🐆🌧️ We truly appreciate your support.
Kind regards,
Elijah Buchan

Svar fra Buchan

For 1 dag siden

Hi,
Bedankt dat je zo uitgebreid hebt uitgelegd wat er is gebeurd. We begrijpen je teleurstelling volledig: zes weken wachten zonder proactieve update, meerdere keren zelf contact moeten opnemen en vervolgens onduidelijkheid over de vertraging is niet de ervaring die we willen bieden. Het spijt ons ook dat er onduidelijkheid is ontstaan rondom het verzoek om je review te verwijderen en vooral over de terugbetaling van de verzendkosten, terwijl je bestelling uiteindelijk niet is verzonden.
We zijn wel blij dat de annulering en terugbetaling daarna snel en netjes voor je zijn geregeld, maar we begrijpen dat dit het eerdere gebrek aan communicatie niet wegneemt. We nemen je feedback over onze communicatie en de afhandeling van de verzendkosten serieus en zullen dit intern meenemen.
Mocht je dit specifieke bedrag of de afhandeling alsnog willen laten nakijken, kun je ons mailen via support@buchan.store met je ordernummer. Ons team kijkt de situatie dan graag opnieuw voor je na.
Met vriendelijke groet,
Elijah Buchan

Svar fra Buchan

For 1 dag siden

Hi,

Thank you for such a thoughtful review! We’re so happy to hear that your rain jacket fits perfectly and that the adjustable straps have made such a difference for you. It’s especially great to know it kept you warm when the temperatures dropped — we love hearing when a jacket surprises you in the best way! 😊 Thanks again for your support.

Kind regards,
Elijah Buchan

Svar fra Buchan

For 2 dager siden

Hi,

We’re truly sorry to hear that your order has been showing as “being prepared” for four weeks, especially when it was meant to be a gift. We completely understand how disappointing it is to have the delivery arrive considerably later than expected, and we apologize for the frustration caused by both the delay and your experience with our customer service.

Please email us at support@buchan.store with your order number, and our team will review the situation and work with you toward a fair resolution. We’re sorry again for letting you down and appreciate you bringing this to our attention.

Kind regards,
Elijah Buchan

Svar fra Buchan

For 1 dag siden

Hi,

Wat fijn om te lezen dat je ondanks je twijfels toch aangenaam verrast bent! 😊 We zijn blij dat je dochter tevreden is met de regenjas en dat de kwaliteit aan je verwachtingen voldoet. Ook bedankt voor je compliment over onze klantendienst snel en correct helpen vinden we erg belangrijk. De levering duurde inderdaad wat langer, maar fijn dat je vooraf op de hoogte was en dat het wachten uiteindelijk de moeite waard was!

Met vriendelijke groet,
Elijah Buchan

Svar fra Buchan

For 4 dager siden

Hi,

Thank you so much for such a beautiful review! ✨ We’re thrilled to hear that you appreciate the quality, fabrics, and thought that goes into each piece. Knowing that you find our designs timeless, elegant, and easy to style is a huge compliment. We truly appreciate your support!

Kind regards,
Elijah Buchan

Svar fra Buchan

For 4 dager siden

Hi,

Thank you so much!! 🙌 We’re really happy to hear that you’re loving Buchan. Your support means a lot to us, and we hope to keep bringing you pieces you’ll be excited about!

Kind regards,
Elijah Buchan

Svar fra Buchan

For 4 dager siden

Hi,

¡Muchísimas gracias por una reseña tan bonita! ❤️ Nos alegra muchísimo saber que te ha encantado la prenda y, especialmente, ese pequeño detalle del cubrecremalleras de la parte superior. También nos hace muy felices saber que te mantuvimos informado durante todo el proceso de fabricación y entrega. ¡Y que quieras tenerla en más colores es un cumplido enorme! 🥹❤️

Un saludo,
Elijah Buchan

Svar fra Buchan

For 4 dager siden

Hi,

Vi er virkelig kede af, at du stadig ikke har modtaget en besked om, at din ordre er blevet sendt. Vi forstår godt, at det er frustrerende at vente uden at have nogen klar opdatering på ordren siden den 13. september. Beklager den manglende information og den ulejlighed, det har medført.

Send os venligst en e-mail på support@buchan.store med dit ordrenummer, så vores team kan undersøge sagen og arbejde på en fair løsning for dig.

Med venlig hilsen,
Elijah Buchan

Svar fra Buchan

For 4 dager siden

Hi,

Merci d’avoir partagé votre retour. Nous sommes désolés que vous n’ayez pas reçu de réponse sur Instagram et que cela vous ait donné l’impression que notre service après-vente n’était pas suffisamment disponible. Nous vous invitons à nous contacter directement par e-mail afin que notre équipe puisse vous répondre de manière plus efficace et suivre votre demande correctement.

Veuillez nous écrire à support@buchan.store avec votre numéro de commande afin que notre équipe puisse examiner votre situation et travailler avec vous à une solution équitable. Nous restons bien entendu à votre disposition et serons ravis de vous aider.

Bien cordialement,
Elijah Buchan

Svar fra Buchan

For 5 dager siden

Hi,

Vielen Dank für diese fantastische Bewertung! 🐆 Es freut uns riesig, dass du deine Cheetah Jacke liebst und sowohl von der hochwertigen Qualität als auch vom Look und der wasserabweisenden Funktion begeistert bist. Dass du am liebsten alle Farben bestellen würdest und sogar täglich auf unserer Seite vorbeischaust, ist wirklich ein riesiges Kompliment! 🫠😭 Die längere Lieferzeit wird zwar im Voraus kommuniziert, aber umso schöner zu hören, dass sich das Warten für dich definitiv gelohnt hat.

Liebe Grüße,
Elijah Buchan

Svar fra Buchan

For 5 dager siden

Hi,

Thank you so much for the fantastic review! We’re delighted to hear that you love the jacket and that the fit feels just right. It’s especially great to know that you enjoy it even beyond the water-reactive details. Thanks for the 100% recommendation and for your support! 🙌

Kind regards,
Elijah Buchan