The purchasing process was simple and clear. Th products arrived at my place without any issues. Unfortunately, when I tried them on, I noticed the size, color and fit wasn't to my liking or expec... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Received a pair of boots from Bruno Marc that didn't end up fitting just right and they were very helpful in guiding me through the return process, even offering me a coupon on my next order. The boot... Vis mer
Selskapet har svart
The customer service was outstanding and accommodating. Shoe was stylish. Would advise buying a size bigger. The material does not stretch as well but overall very good shoe
Selskapet har svart
Ordering quality footwear from BrunoMarc is efficient and easy. This time I ordered Dark Brown Brogues, and let me tell you, they are beautiful. I originally ordered these shoes for casual wear.... Vis mer
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4,5
Enestående
114 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Impressed!
I recently purchased 2 pair of Brunomarc shoes. I didn't request nor pay for expedited Shipping, yet I received the shoes within 3 to 4 business days. Additionally, I wasn't presented with the opportunity to apply the Welcome Discount online during the ordering process, so I contacted Customer Service
a few days after I received my shoes. They credited my credit card with this Discount.
I like my shoes, and I'm impressed with the quality of Customer Service and speed of Shipping.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brunomarc
Hello Jett,
We appreciate you acknowledging our timely deliveries and customer support!
We strive to be remarkable, and your support motivates us to do so. Welcome to the family, and we hope you enjoy more products from us in the future.
Thank you for your support.
Great customer care
I ordered a pair of white shoes and when I received them, they were stained.
I reached out to customer service and wow they took care of me immediately!
Thank you Alyssa !
23. mai 2026
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Svar fra Brunomarc
Dear ed castro,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
I bought these Bruno Marc dress…
I bought these Bruno Marc dress sneakers for their sharp look, but after about six months, the inner lining tore, making them uncomfortable to wear. It’s disappointing for a shoe to wear out this quickly from the inside. Hopefully, future pairs will be made with more durable materials. Unfortunately, I can’t enjoy wearing them again that soon.
28. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brunomarc
Dear Essa Sisoko,
Thank you for taking the time to share your feedback on Trustpilot regarding your recent experience with our [CrossFlex NeatPolish+] Men's Wide PU Leather Dress Sneakers. At Bruno Marc, we deeply value every customer’s voice, and we are truly sorry to hear that your sneakers’ inner lining tore after six months of wear, which made them uncomfortable to wear and caused you disappointment.
We take product durability very seriously, and your comment about the inner lining has been immediately brought to the attention of our quality control and product development teams. We are actively following up on this matter—our customer service team has already sent you an email to request some pictures of the torn inner lining, which will help us thoroughly investigate the issue and identify areas for improvement in our materials and craftsmanship.
Please rest assured that we are committed to resolving this issue to your satisfaction. Once we confirm the details of the damage through the pictures you provide, we will promptly offer you a suitable solution. We also want to assure you that we are continuously working to enhance the durability of our products, and your feedback will play a key role in helping us improve future pairs of sneakers.
Thank you again for your honest feedback—it is customers like you who help us grow and deliver better products. We hope to have the opportunity to regain your trust and provide you with a better shopping experience in the future.
Sincerely,
BRUNO MARC Customer Care Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
bad shoe; awful customer service
Significant defect in the left shoe that cut open my left heel. 30% refund offered. Buy shoes from a company that takes pride in their quality and customer service.
13. desember 2025
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Svar fra Brunomarc
Dear Bryan,
Thank you for taking the time to share your feedback.
It is deeply regrettable that the product you purchased caused injury to your heel, especially during an important business trip. Your satisfaction and trust are incredibly important to us, and we take your concerns very seriously.
While your order was placed in March (beyond our standard 90-day warranty), we recognize this was your first wear, and we have been actively following up to address the issue since your initial reach-out. Our team is committed to finding a resolution that acknowledges your experience, and we are continuing to communicate with you directly to work toward a fair outcome.
As a brand that values integrity and long-term customer relationships, we sincerely regret letting you down. We value your feedback as it helps us improve our products and services, and we are dedicated to ensuring every customer feels heard and supported. Please know we are working diligently to resolve this matter, and we appreciate your patience as we do so.
If you have any additional details to share, please feel free to reach out to our customer service team directly—we are here to help.
Sincerely,
BRUNO MARC Customer Care Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
HORRIBLE RETURN POLICY- POOR QUALITY
I bought 2 pairs. Of one pair one shoe was damaged. Asked to return and get refunded. They said we offer 30% refund and keep the shoes. Of course would never wear a damaged shoe and they never accepted to fully refund. Make you pay for return expences as well. AVOID this company and their website. HORRIBLE policies, POOR QUALITY products
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brunomarc
Dear Michael Kladas,
Thank you so much for taking the time to share your experience with us—feedback like yours helps us improve, and we truly appreciate you bringing this issue to our attention.
We want to take a moment to clear up any misunderstandings around your recent shoe order, including our return shipping process, warranty policy, and how we addressed your concern. Your experience matters deeply to us, and we want to ensure you have a full, clear picture of our policies and actions.
First, let’s clarify return shipping costs for damaged items:
Our general return policy does note that customers cover shipping fees for regular requests (e.g., a change of mind). However, this rule never applies to items received damaged, and we want to be crystal clear: in our previous conversations, we never intended to suggest you would need to pay for return shipping for your damaged shoe. We realize this led to an unintended misunderstanding, and we apologize for any confusion or frustration this may have caused.
Next, a transparent breakdown of our warranty policy:
To help you understand how we handle product issues, our warranty covers all items for 90 days against manufacturing or material defects. Here’s how it works in practice:
For issues arising within the first 30 days, customers qualify for a full refund or replacement. After 30 days but within the warranty period, they will receive partial compensation depending on the issue. Please note that not all cases guarantee a full refund or replacement, as compensation is determined by specific circumstances.
How we addressed your damaged shoe:
When you first reached out about the damage, our initial assessment—based on the limited details we had at the time—suggested it might be a minor defect. Following our 30+ day warranty guideline, we first offered a 30% partial refund.
But as soon as you shared that this didn’t meet your needs, we made your satisfaction our top priority (as it always is). We didn’t hesitate to adjust course: we processed a full refund for you right away, with no extra steps or delays.
We sincerely apologize for the frustration and inconvenience you faced during this process. Our team works hard to communicate policies clearly and resolve issues fast—and we’re truly sorry we didn’t proactively clarify these details from the very beginning.
We hope this explanation clears up any misunderstandings, and we’d be grateful for the chance to earn back your trust.
If you have any other questions, or if there’s anything else we can do to make this right, please don’t hesitate to reach out.
Best Regards,
BRUNO MARC Customer Care Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Unlike Amazon they force you to pay…
Unlike Amazon they force you to pay shipping on returns. The shoes are nice looking but of questionable quality. They lost a potentially long term cust
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brunomarc
Hello James Wright,
Thank you for letting us know about the issue.
We understand your frustration regarding return shipping costs, and we want to clarify that this policy is clearly outlined in our return policy (available at https://www.brunomarc.com/pages/return-policy), where we note that buyers are responsible for return shipping fees. This is a standard part of our process to help maintain fair pricing for all customers.
At this time, We've already reached out to you directly to address the return shipping cost concern, and we're committed to working through this with you to find a solution that leaves you satisfied.
Your experience matters greatly to us, and we hope to resolve this promptly.
Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Horrible return policy
The show is decent but the leather isnt very soft. Their return policy is a joke. They first said to just give them to someone else which I couldn't believe they would say that and then they only give you 30% refund. They are a joke!!
10. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brunomarc
Hi dear,
We are saddened to hear about the issue you encountered with our product.
I think there may be some misunderstanding on your part.
Please note that the 30% refund option is for you to keep the shoes.
If you return the shoes, we will arrange a full refund.
Would you mind contacting us and providing us with the necessary information? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
support@brunomarc.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Bruno Marc Arch Support Sneakers make daily walk joyful!…
I am very happy with my Bruno Marc Arch Support Dress Sneakers. After trying similar sneakers from several other vendors, I found that Bruno Marc's sneakers are most comfortable. The addition of Arch Support makes daily walk of 10,000+ steps more joyful!
8. januar 2025
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Svar fra Brunomarc
Your comments have been shared with our entire team at [Brunomarc]. When we hear from a happy customer like you, we spread the positivity around! Thank you for your generous time. :)
I just bought my son a pair of boots
I just bought my son a pair of boots, the quality is excellent. Last year, I bought him a similar style boot from a well known, expensive name brand and these absolutely compare. I may even say they appear to be better made!
19. desember 2024
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Svar fra Brunomarc
Thank you so much for your fantastic review! We’re thrilled to hear that your son is enjoying the boots and that you’re impressed with their quality. It means a lot to us that you find them comparable, if not better, than a well-known, expensive brand. We take pride in providing great value and craftsmanship, and your feedback is truly appreciated.
If you need anything else or have more questions, please feel free to reach out. Thanks again for choosing Bruno Marc!
Bruno Marc Shoes
Brunomarc makes high quality shoes at low prices. I recently got a pair of their shoes for my husband. It is a casual pair of shoes that he can wear in the autumn and winter months. He said the fit is good and they look well made. I would purchase Brunomarc shoes again.
30. november 2024
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Svar fra Brunomarc
Thank you so much for your kind words! We’re super happy to hear that you loved our product. We work hard to bring you the best experience possible and it makes our day to know we’re close!
Comfy & Fashionable shoes
I gave my husband a couple of pairs of Bruno Marc shoes and he love them especially the mens casual dress sneakers. He said they are really comfortable!
11. november 2024
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Svar fra Brunomarc
Thanks for the awesome review about our shoes, Mari. We’re so pleased to hear it's working just as it should and that your husband is enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.
Excellent Service and Great Shoes
I have been ordering shoes from this company for 2 years. They are durable, lightweight, and most of all comfortable. I work in the Restaurant Industry and I am on my feet for 10-12 hours a day and my feet never hurt. The shoes last a long time and are easy to clean. They are also very classy looking and people comment on my shoes all the time.
18. november 2024
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Svar fra Brunomarc
We really appreciate you taking the time to leave us a review, Shawn. These are the stories that keep us so motivated to continue creating loves styles and designs that accommodate every one of our members and their needs. We’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Great quality men’s shoes
I have had several great experiences with Bruno Marc men’s shoes. They are my husband’s favorite for a few reasons. Shoes are well constructed and comfortable. We were on vacation recently, and one his favorite Bruno Marc shoes came with us. They kept his feet comfortable on the cobblestones, held up beautifully and looked stylish as well.
30. oktober 2024
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Svar fra Brunomarc
Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our company and that our products meet your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.
This is a great company to purchase…
This is a great company to purchase from. Quick shipping and nice products
13. november 2024
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Svar fra Brunomarc
Thank you for posting your positive review. At Bruno Marc, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our [phone/email/chat service] was provided in a timely manner. We look forward to welcoming you back soon.
Great Men's Shoes
My Husband loves these shoes from Bruno Marc. They make great dress shoes as well as casual and great for wear at work. Comfortable and stylish as well as durable. They pair well with work attire and dressed down casual with jeans or shorts. When it comes to shoes for men Bruno Marc is a great brand.
12. november 2024
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Svar fra Brunomarc
Thank you so much for your kind words! We’re super happy to hear that you loved our product. We work hard to bring you the best experience possible and it makes our day to know we’re close!
Stylish and Classy Shoes
BrunoMarc has the most stylish and classy shoes for Men. We have a pair of Men's Smart Casual Oxford Hybrid Sneakers and they are flexible, durable and they fit true to size. These BrunoMarc's have additional features just as other styles do.
8. november 2024
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Svar fra Brunomarc
Thank you so much for your kind feedback! We’re thrilled to hear that you’re enjoying the Men's Smart Casual Oxford Hybrid Sneakers. It’s great to know that you find them stylish, flexible, and durable. We truly appreciate your support and are always here to assist you with any questions or future needs.
Thank you again for choosing BrunoMarc! :)
quality comfortable shoes
These shoes came really quickly and arrived in good condition. My fiancé liked the color way and also commented that they were as comfortable as more expensive pairs of shoes he has . They don’t look cheap either or plastic-y and seem like they will hold up for a while .
9. november 2024
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Svar fra Brunomarc
With so many great fashion companies to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We agree that our shipping time can be pretty efficient. Our logistics team will be so delighted to hear that you enjoyed receiving your item sooner than expected. We look forward to serving you again soon.
I love Bruno Marc's shoes for men
I love Bruno Marc's shoes for men! I received a pair to test for my fiance. He tried them on right away and told me how comfortable they were. He has to stand a lot for his job, so he plans on using them regularly. The quality was impressive and the shoes not only were elegant, but sturdy. Would 100% recommend!
8. november 2024
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Svar fra Brunomarc
Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our company and that our products meet your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.
Quality shoes
This is such a nice brand that offers quality shoes at affordable prices. The shoes came nicely packaged in protective bags and in a shoe box. The shoes are of high quality and are not only comfortable to wear but look so stylish. I love the stylish details and the combination of style and comfort. There are so many different styles to choose from. I highly recommend this brand!
6. november 2024
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Svar fra Brunomarc
Taking the time to leave such a great review about our service, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you. :）
Stylish Shoes
Love the design of these shoes. They are very stylish. Nice sleek design give them an elegant look, but can easily be worn with casual wear. The fit is perfect and they have a comfortable cushioned sole. They are lightweight. Subtle blend of cool colors.
5. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Brunomarc
Hi Yvonne,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar. :)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.