BRITA UK Anmeldelser 

Brilliant service from Brita, replacing a damaged spout cover!

BRITA gave me a free digital indicator for my water jug immediately when it stopped working - after 5 years I was very impressed!

Great customer service,fast and efficient

Reached out to support to get a new Memo indicator for our jug. Before I knew it, they just sent out a new one free. Great service and great water :)

Great service from brita, had a damaged cartridge and kinda Outhit on the back Burner to sort tomorrow, so did it today, filled in an online form, got super fast responses, sent pics of cartridge, box and proof Of purchase and straight Away they’re sending me a replacement. Really fast service.

I am very pleased with the quality of service received by BRITAcase advisor (Laura and Maxine). They are very quick and customer focused.

A few months after using the Brita jug, the spout had black mould growing around the small connections. This is with the jug being washed weekly, dried & kept in the fridge. The mould does not fully come off, despite scrubbing with a new toothbrush & then putting it in the dishwasher. It’s reasonable to expect a water jug not to grow black mould on the pouring spout. Customer service just keeps repeating the cleaning steps that I have already done & telling me to steep it in Milton. I don’t expect to have to do this much cleaning for a water jug & if that’s the case, it should be clearly stated before purchase. What a waste of money & I still have 3 filters left. Will never buy any Brita products again & will be sure to let as many people as possible know of my experience.

Brita Care Adviser provided excellent help concerning Memo indicator. Quick and courteous response with a new indicator being forwarded without charge. A very refreshing company policy with helpful staff.

What fantastic service.
Wanted to enquire about availability of a replacement battery indicator for my Brita jug. Was then informed that a peplacement was its way, no request for any payment and not even a charge for postage.
Very impressed, what a great company.

I had a slight crack a few weeks ago on the base of my water filter jug which I purchased in January this year. Contacted Brita UK at the beginning of this month and within 24 hours I got a response requesting my details, photos and other information required. Got another prompt response stating a replacement would be within 7 working days and they apologised for my experience . I got it in 2 working days
Very pleased with the great customer service from Lauren and Brita UK as a whole.
Keep up the good work!

This is an excellent service, quick response and very helpful received my item within 3 days.
If your looking for a water filter jug I highly recommend Brita

As usual Brita dealt with my problem fast and supplied the broken part immediately and I thank them fully.
Incidentally I have now been using my Brita tap for 6 years and it is working perfectly and it is brilliant.

needed a replacement part for a 3 way tap - dropped an email to customer services detailing what I wanted - 2 days later the item arrived in the post - now that's what I call exceptional service

Excellent speedy response

A few issues on Chat on their Website so I emailed them and within a short time I received a phone call from a lovely lady called Babs. She was very helpful. The product I was requiring spares for has been discontinued. However it can still be used without the battery but I need to note date when new Cartridge fitted. I mentioned the Cartridge doesn’t last so long but I have been purchasing the wrong one for hard water. It is for soft water areas. She very kindly told me which ones to purchase in future and as a “Goodwill” gesture is sending some free cartridges. It was so nice to speak to a voice I could clearly understand. A+ in my view

Great customer service

Happened to chance upon the fact that Brita replace the water filter indicator free of charge .. they did!! The response was super quick. Restores my faith they are an example of an honest business customer focused.

Had to contact brita about a replacement led indicator for my filter jug. Contacted me within 2 days for clarification of model. Dispatched that day. If only every company were this efficient.

Replacement valve - no fuss was made! A super engaged customer service team, who gave me what I needed quickly.

Customer service agent was Laura.

Thank you,
Rob.

When the battery died in my filter change light, they sent me a new one, no fuss, no charge. That was even though I had told them that the jug was at least 3 years old and so out of warranty.

Extremely helpful customer service and rapid response, with prompt delivery of replacement part. Thank you.