BRITA UK Anmeldelser 

Bought a Brita Jug in Argos - the lid doesn't fit at all - can't return it as already used - of course lid is last thing to put on when you filter water. Disappointed.

Very happy with the service and quick response for sending a replacement

Excellent customer service well taken care of customer sorted out the issues rapidly.

Prompt reply and service. As usual

Requested a replacement part under guarantee and had wonderful communication servicere this. Replacement is on way with absolutely no hassle.

Needed a replacement indicator after the battery failed on an Amazon purchased kettle, email requested I needed a new one and they, without need for receipt, promptly sent one for no cost, great service.

Short description of the BRITA advertisement and pricing issue

BRITA advertises the BRITA mypure P1 tap with a “Was £444 – Now £249.99 (40% off)” promotion. They stated that this 40% discount would run until 30 April, after which the price would return to the “normal” market price.

However, the real situation is very different. The true market price of this product has been around £249.99 all year, without any increase to £444 at any point. I personally monitored this product for more than half a year because I was planning to buy it, and the price was always approximately £249.99.

BRITA told me that the promotion would end on 30 April and that the price would return to its standard level. But today, on 2 May, the price is still £249.99, the same as always, and the advertisement still shows the same “Was £444 – Now £249.99” discount.

This means the “£444” reference price appears to be artificially inflated, and the “40% off” discount is not genuine. It is simply a marketing tactic based on a price that does not reflect the real market value.

The product itself is good, but the marketing approach is extremely disappointing — it feels like a low‑level sales trick rather than the behaviour of a reputable company.

Paid £250 for a new Brita tap as the old one needed replacing. Chased up delivery with UK office and told I had to call Germany local call to check this out. Was informed it had been delivered and signed for. Explained I had not received it and could I have the photo of the signature and picture of the front door where it was delivered. The customer service was awful very unhelpful told to call parcel force myself and so it went on. They told me I couldnt have a replacement as it was under investagation. THe photo was not our front door and the signature not mine. The UK office were so helpful and after lengthy phone calls the matter was resvolved. THe UK office have taken up my complaint but product excellent but customer service in Germay dreadful.

Great service from Harriet and Laura, pity the battery cannot be replaced.

No issues at all. My query was dealt with swiftly, as within an hour and twenty-five minutes the replacement part was on its way.
That's why I've been using Brita for fifteen years.

They answered my e-mail request about a replacement timer for the BRITA water tank promptly. A new one, free of charge, was sent out and I received it within a few days.

Very quick response to a query about chlorine residue in filtered water

I have been a Brita Flow consumer for years but required a replacement tap due to constant use. I was given 'top notch' support from Babs and Maxine to help me and a replacement tap is on its way. Great customer support is an absolute to retain your customer base and Brita and the ladies certainly are aware of that - well done !

I received a very speedy response to my query regarding a filter jug memo that isn't working. Brita are sending a new one which I should receive in a few days.
Excellent customer service.
Thank you.

Fantastic, quick, no fuss response!!
Thanks Laura

Very disappointing experience. I placed an order two weeks ago and received no dispatch update, despite being told I would be contacted. I had to chase for information myself, at which point I was finally given a tracking number and told the parcel is being returned to the retailer due to a labelling error. I entered my address correctly at checkout (as confirmed in my order email), so this appears to be an issue on the retailer’s side. Frustrating lack of communication and avoidable delay.

Contacted Brita Customer Services, by email, on 18th April 2026 to obtain a replacement LCD Memo Indicator for our Brita Water Filter Jug. Received a reply from Harriet, Brita Senior Customer Services Advisor on the 20th April arranging a replacement item sent free of charge. Received on 27th April, and exceptionally pleased! Brita always provides excellent service, and many thanks to all involved.

The customer service was extremely rude. It seemed that some staff lacked basic customer service standards. I had to make two calls this morning, and both agents were unhelpful, spoke harshly, and directed me to another number—one even raised their voice.

The item had been received a couple of days ago, and after installation, it was leaking from two places. I initially contacted customer service to find a solution, but after these interactions, I am no longer happy to keep the item and will be returning it for a refund.

It appears the first two calls were handled by the online team based in Germany. In contrast, the UK team was far more professional and friendly—I spoke with two representatives in the UK, and both were excellent and very helpful.

Requested replacement indicator for my BRITA filter. Duly arrived a few days later, free of charge. No hesitation in giving 5 star review.

I concur with the other reviews. The timer on our filter jug gave up after 4 years or so. They sent me a new timer, free of charge ... no fuss, no drama ... just great service.