Really enjoy using their Marella jug, it makes the water taste so nice! Really easy to use and tell you when you need to change the filter! I genuinely enjoy drinking water now and drink much more! I... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Polite, efficient and helpful service. Staff ensured they had clear information about the part needed and the part was promptly sent, appropriately packaged. Thank you.
My BRITA jug’s Memo stopped working, and unfortunately I no longer had the receipt for the original purchase. I contacted BRITA customer service to see if there was anything they could do, and I w... Vis mer
Selskapet har svart
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Kontaktopplysninger
9 Granville Way, OX26 4JT, Bicester, Storbritannia
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Perfect service
I made contact with Brita customer service asking if they could help with a replacement meter for my filter jug as the battery had died. 24 hours later I had an email to confirm a free of charge replacement was on its way. Perfect service
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Richard,
We’re so pleased to hear that our team was able to help quickly and get a replacement sent out to you without delay. Providing prompt and hassle free service is exactly what we aim for, so it’s great to know we got it right.
Thanks again for taking the time to share your experience!
Best wishes,
Team BRITACare
Excellent service
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Daniel,
Thank you for your kind review, we really appreciate it!
Best wishes,
Team BRITACare
Frustrating experience and poor customer service
I ordered a P1000 water cartridge for £27 using a £10 first-time order voucher. Throughout this entire process, I received absolutely no communication—no shipping confirmation, no tracking info, and no notice that it was being returned. I only found out it went back after checking myself with them via email.
When I asked customer service to re-ship it, they refused and told me I had to place a brand-new order. Because the item price has gone up, the new total is £50. Even after calling and emailing to get another £10 voucher, they still refuse to honor the original price I paid. It really feels like no one cares about customer satisfaction here.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Iikin,
Thank you for your feedback, and we’re sorry to hear about your experience. This is certainly not the level of service we aim to provide.
Please could you email us at enquiries@brita.net with your order details and we will look into this for you.
Best wishes
Team BRITACare
I bought a Brita jug a few month ago…
I bought a Brita jug a few month ago and over time it has started building green algae in the jug even though I maintained the jug well most day every couple of days but then when I went to Brita they said is no their problem is just because you haven't kept the jug clean.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Salman,
Please contact our BRITACare team at enquiries@brita.net, and one of our team members will be happy to assist you with this.
Best wishes
Team BRITACare
Absolutely great experience from Brita customer service
Absolutely great experience from Brita customer service. I’ve been using Brita products for decades now but this is first time I have contacted customer service and it was like every customer should feel. Thanks to Maxime and Babs!
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Bart,
Thank you so much for your kind words and for being a loyal BRITA customer over the years, it really means a lot to us.
We’re delighted to hear your first experience with our customer service lived up to expectations, and we’ll be sure to pass your lovely feedback on to Maxine and Babs.
Best wishes,
Team BRITACare
Brita great filter jugs helps with my…
Brita great filter jugs helps with my lime scale problems and they are very fast at replying to emails great service.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Ray
Thanks for your kind feedback.
We’re so glad your BRITA jug is helping with limescale and that you’ve had a great experience with our service. 💙
Team BRITACare
Outstanding customer support
Outstanding customer support and service.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi M P
Thank you so much for your incredibly kind words. We really appreciate it.
Team BRITACare
Excellent service
Excellent service. Was looking for a memo indicator for my water jug. I would have bought one. Filled out the simple form and Brita sent one out straight away.
Nowadays you don't here of customer service like this.
thanks Brita UK
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Mike
Thank you so much for your kind words.
We’re really pleased you found the process simple and that we could help so quickly. We truly appreciate your feedback 😊
Team BRITACare
Amazing customer service
Amazing customer service, quick response and resolution!! Well done Britta 😁
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Louise
Thank you for your lovely feedback.
We’re so glad you’re happy with the service and that we could resolve things quickly. We really appreciate your support 😊
Team BRITACare
I have used the Brita Maxtra filters…
I have used the Brita Maxtra filters for many years and they USED TO BE great. Although they are meant to last for 1 month, in the last week of that month the water quality would start to deteriorate which was fine. In the last 2 months the filters have been deteriorating after 4 DAYS (lime scale build up in the kettle and water taste is like it’s coming straight out of the tap) I have had to change filters after a maximum of 10 days! Did I just buy a bad batch of filters or what?
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Brigitte
We’re sorry to hear about your concerns.
BRITA MAXTRA PRO cartridges are designed to last UP to 150 litres or approximately 4 weeks, depending on water quality and usage.
If you’re finding that your cartridges are not lasting as expected, there can be several factors influencing this. We’d recommend contacting our team at enquiries@brita.net, who will be happy to look into this in more detail and assist further.
Team BRITACare
Replacement timer
Replacement timer was required, sorted and dispatched free of charge in short time.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Christopher
Thanks for your great feedback.
We’re really glad we could get your replacement sorted quickly and appreciate you taking the time to share your experience 😊
Team BRITACare
A Prompt response
A Prompt response, my issue has been resolved & look forward to my order!
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Karen
Thanks so much for your kind feedback.
We’re really pleased we could resolve your issue quickly and hope you enjoy your order 😊
Team BRITACare
Warranty Replacement
Contacted Brita, regarding a cracked internal jug from replacing a filter. They responded promptly and requested the necessary details and photos of damage. Jug was still under warranty and no questions asked - replacement sent out in the post. Great customer service!
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Phil,
Thank you so much for your kind feedback!
It’s great to know you were happy with the service you received, your comments mean a lot to us.
If you ever need any further help, please don’t hesitate to get in touch. 😊
Best wishes,
Team BRITACare
Great service from Brita
Great service from Brita. Love my filter jug but the filter change reminder unit had come to the end of its natural life. One email later, sorted and a new one is on its way. Better yet, totally free.....well done Brita, excellent customer service 👏
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Dawn
Thank you so much for your kind words 😊
We’re delighted to hear you love your filter jug and that we could help get you sorted quickly. Enjoy your new indicator, and thanks again for choosing BRITA! 💙
Team BRITACare
Excellent service all round.
Excellent service all round.
I needed a new indicator light for my Glass water filter jug, and Brita sent one out with no problem.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Zoe,
Thanks so much for your lovely feedback!
We’re really pleased to hear we could get a replacement indicator light out to you quickly and without any hassle. It’s great to know you’re happy with the service 😊
Best wishes,
Team BRITACare
Excellent customer service
Excellent customer service - dealt with issue promptly and issued a whole product replacement when a spare part under warranty was no longer available.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Andy,
Thank you so much for your kind review! We’re delighted we could resolve the issue promptly for you. Although spare parts aren’t always available, we’re pleased we were able to provide a full replacement to put things right. We really appreciate your feedback.
Best wishes,
Team BRITACare
I have been happily using Brita for just over 5…
I have been happily using Brita for just over 5 years. I am very happy with the product and because I was needing a new tap, I reached out to Brita in order to purchase one... The customer experience has been just formidable and very quick!🤩
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Ricardo,
Thank you so much for your loyalty over the past 5 years!
We're delighted to hear you're happy with your BRITA products and that your recent experience with our team was quick and seamless.
Best wishes
Team BRITACare
excellent service
excellent service. I managed to received the replacement for broken tap even after warranty expiry as a good will gesture.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Raj,
Thank you for your lovely review - we’re pleased we could help.
Best wishes
Team BRITACare
Great after sales service with fast solution to problem
Raised a query about a problem with the quality of the filter that wa installed for me and received a response the next day. The company agreed to send me replacement filtetsvwithout any query.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Mr Poltorak
Thank you so much for your kind feedback.
We're really pleased to hear that your query was resolved quickly and that you were happy with the service provided. If you need any further assistance in the future, we’re always here to help 😊
Team BRITACare
Excellent service
Excellent service, extremely impressive -- replacement part reviewed and send very fast. So great to see a company replace parts rather than needed the whole unit purchased again, Many thanks Julia
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Peter
Thank you for your great feedback 😊
We’re so pleased Julia could help and get your replacement part to you quickly. We really appreciate your kind words.
Team BRITACare
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