Really enjoy using their Marella jug, it makes the water taste so nice! Really easy to use and tell you when you need to change the filter! I genuinely enjoy drinking water now and drink much more! I... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Polite, efficient and helpful service. Staff ensured they had clear information about the part needed and the part was promptly sent, appropriately packaged. Thank you.
My BRITA jug’s Memo stopped working, and unfortunately I no longer had the receipt for the original purchase. I contacted BRITA customer service to see if there was anything they could do, and I w... Vis mer
Selskapet har svart
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Kontaktopplysninger
9 Granville Way, OX26 4JT, Bicester, Storbritannia
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A COUPLE OF WEEKS AGO I PURCHASED AN…
A COUPLE OF WEEKS AGO I PURCHASED AN XXL FILTER FOR MY FRIDGE , THE FILTER WORKS OKAY AND DOESN'T DRIP ,
I REGISTERED IT ON THE BRITA WEBSITE
I DO NOT NEED SPAM EMAILS EVERY 3 DAYS !
I DO NOT WANT SPAM EMAILS EVERY 3 DAYS !
THIS AMOUNT OF EMAILS IS RIDICULOUS
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Thank you for your feedback. We're pleased to hear that you're happy with your filter, but we're sorry to learn that the frequency of our emails has caused frustration.
Please contact our customer service team with your details, and we'll be happy to review your marketing preferences and help ensure you're only receiving the updates you want.
Best wishes,
Team BRITACare
I purchased my Brita glass jug 2 years…
I purchased my Brita glass jug 2 years ago and registered the product as soon it arrived.
Last year, I had the problem with the light indicator but was replaced immediately; and then yesterday, I reported the broken outer vessel which suddenly shattered for maintenance but not mishandled and did not fall. The customer service made a prompt response again and is on the way to replace the product. The span of my reporting to the action given is recognizable.
I highly appreciate the service this company gives and their dedication to their loyal customers.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hello
Thank you for your kind review and for being a loyal BRITA customer.
We're delighted to hear that our Customer Service team was able to assist you promptly on both occasions. Providing excellent support is very important to us, and it's wonderful to know that our efforts have made a positive difference.
Thank you for your continued trust in BRITA, we truly appreciate your support.
Team BRITACare
Had an issue with the inner filter…
Had an issue with the inner filter turning green, Customer Services advised me to do a couple of procedures, to no avail.
On proof of purchase they kindly issued a new Marella jug, thanks to them I can now enjoy my freshly filtered water.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi MrsDB
Thank you for your review.
We're sorry the troubleshooting steps didn't resolve the issue, but we're pleased our Customer Service team could help. While providing a replacement in these circumstances isn't our usual practice, we were glad to find a solution for you.
Enjoy your freshly filtered water, and thank you for choosing BRITA!
Team BRITACare
Outstanding customer service!
Outstanding customer service!
I contacted BRITA after accidentally breaking the glass jug of my Glass Filter Mug, expecting to buy a replacement. Instead, they sent me a new one free of charge, and it was shipped the next day. I didn't expect this at all.
Thank you, BRITA!
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hello
Thank you so much for your wonderful review. We're delighted to hear that our team could help following the accidental breakage of your Glass Filter Mug. Providing great customer service is very important to us, so it's fantastic to know we exceeded your expectations.
We hope you're enjoying your new replacement, and thank you for choosing BRITA.
Team BRITACare
Great support
Almost psychic customer service after initial enquiry about durable product already owned.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Colin,
Thank you for your wonderful feedback! We're so pleased we could help following your enquiry. And thank you for choosing BRITA and for taking the time to share your experience.
Best wishes,
Team BRITACare
Excellent customer service
My indicator light on my jug stopped working after a few months of using the jug. The customer service was prompt, polite and efficient. A new indicator was sent out with no questions asked. I received the replacement today in the mail, not even 5 days later. Very impressed!
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Debbie,
Thank you so much for your lovely feedback! We're sorry to hear about the initial issue with your indicator, but we're really pleased our team could resolve this quickly for you.
It's great to hear your replacement arrived so promptly and that you had a positive experience with our customer service. We’ll be sure to share your kind comments with the team.
Thanks again for taking the time to share!
Best wishes,
Team BRITACare
Fast response to my email and sorted…
Fast response to my email and sorted the problem promptly.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Roger,
Thank you for taking the time to review our service, it means a lot to us!
Best wishes,
Team BRITACare
Really really pleased with the service…
Really really pleased with the service from Brita UK. I had a complaint about the cartridge indicator on two of my water jugs - dealt with instantly. Thank you great service.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Sandra,
Thank you so much for your kind feedback! We're really pleased to hear that your issue with the cartridge indicators was resolved quickly and that you were happy with the service provided.
We’ll be sure to share your comments with the team 😊
Best wishes,
Team BRITACare
BRITA spare parts
I never even new spare parts were available for a brita filter. I discovered this site and created an account. It was straight forward and easy. I requested the part I was missing and was amazed to receive an email a day later confirming they had already sent the part to me. I'm chuffed and cannot fault any part of the process.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Clair,
Thank you so much for your lovely feedback!
We’re really pleased to hear you found the process so straightforward.
It’s great to know the site helped you discover this option, we’re always happy to support customers in getting the most out of their BRITA products.
Thanks again for taking the time to share your experience! 💙
Bets wishes,
Team BRITACare
The best customer service
The best customer service, I have received in many a while. Very prompt response to all of my emails, and to cap it all (excuse the pun) but the replacement cap that are sending is free of charge. I was fully expecting to pay for a replacement as it was me who broke it. More than happy to deal with BRITA again. Please keep up the good work and thank you
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Peter,
Thank you so much for your kind review! We're really pleased to hear that you had such a positive experience with our team and that everything was handled quickly and smoothly.
We loved the pun! 😊
We truly appreciate your support.
Best wishes,
Team BRITACare
Long refund timeline
I purchased an item which was unfortunately lost in transit. I appreciate this is not Brita's fault, however I have been told a refund was processed 9 days ago but it has not appeared in my bank. For contrast I received confirmation of a refund on a Monday and it was in my account on the Wednesday morning.
Brita are blaming my bank but keep telling me to wait longer. I called them today and they are telling me it is an international transfer and is coming from their website in Germany??? I have contacted the CEO who hasn't even bothered to reply.
I have raised a chargeback via my bank, let Brita pay the fee as far as I am concerned. I will never order from Brita direct again.
Update in light of the below request for information from Brita: I sent them an email as requested, they responded two days later basically telling me they have processed the refund, and to contact my bank. Don’t let them fool you into thinking that because they sent a message on here they want to help, because they don’t.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Lee,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially with the delay in receiving your refund.
This is certainly not the level of service we aim to provide, and we’d like to look into this for you as a priority to get it resolved as quickly as possible.
Please could you contact us at enquiries@brita.net with your order details, and we’ll ensure this is raised with the relevant team and investigated promptly.
Thank you for bringing this to our attention.
Best wishes,
Team BRITACare
Great customer service
Great customer service. Messages answered quickly and a free replacement memo timer is on its way.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Simon,
Thank you for your kind review, we are so pleased you were happy with the service received by the team!
Best wishes,
Team BRITACare
Brita on the go bottle
I bought a Brita on the go bottle and the lid broke.
I wanted to purchase spare parts, instead they have sent me a replacement.
Thank you for your quick response and support.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Katie,
Thank you for your kind feedback!
We’re sorry to hear about the issue with your bottle lid, but we’re pleased we could resolve this quickly for you. If you need anything further, we’re always here to help😊
Best wishes
Team BRITACare
An excellent fast service.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Daphne,
Thank you for your kind feedback.
We’re delighted to hear you had a fast and excellent service experience!
Best wishes
Team BRITACare
Thank you very much for your…
Thank you very much for your understanding and heartfelt help.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Gerardas,
Thank you for your kind words! We’re really glad we could help😊
Best wishes
Team BRITACare
As always Brita come up trumps
As always Brita come up trumps. Their service is amazing. Someone gets back to you quickly and always solves yoyr problem.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Lesley,
Thank you for your kind feedback!
We're really pleased to hear you found it easy to get in touch and that we could resolve this quickly for you. 😊
Best wishes
Team BRITACare
Really easy to communicate with and…
Really easy to communicate with and they quickly replaced the item
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi George,
Thank you for your feedback!
We’re really glad to hear it was easy to get in touch and that we could resolve this quickly for you 😊
Best wishes
Team BRITACare
Amazing customer service
Amazing customer service. Needed a replacement and the matter was resolved in quick time. Can highly recommend, good product with good service.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Sahir,
Thank you for your fantastic feedback! We're so pleased to hear that, and it’s great to know you’re happy with both the product and the support. We really appreciate your recommendation! 💙
Best wishes,
Team BRITACare
Replacement
Didn't think I would get a free replacement for my water bottle but without any hassle I got one. Can not complain about anything. Thanks Brita great product.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Derek,
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with your replacement and that everything was resolved smoothly.
Thanks again for choosing BRITA! 💙
Best wishes,
Team BRITACare
Item not received and money not…
Item not received and money not returned.
Order a jug in early May. I was informed it had been delivered and shown a photograph of a door that was definitely not mine.
Contact with company was appalling and I was made to feel like I was a criminal.
Completed their form on 15 May and have heard nothing from them since.
Appalling customer service.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Della,
Thank you for your feedback, and we’re really sorry to hear about your experience. This isn’t the level of service we aim to provide, particularly when it comes to delivery issues and follow-up support.
We completely understand how frustrating it must be to be told an item has been delivered when it hasn’t arrived, and we’re sorry if our communication made you feel this way, that’s certainly not our intention.
We’d like to look into this as a priority and get it resolved for you. Please could you contact us directly with your order details at enquiries@brita.net and we will ensure this is followed up urgently.
Thank you for bringing this to our attention.
Best wishes,
Team BRITACare
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