Blackbearfitness Anmeldelser 

Ordered a tricep extension machine..
Asked for the red one got told red been sent out ..after about a week got told it got delivered to wrong address so will I have the black I accepted.. when that arrived the box was very badly damaged and all taped together but there was a piece of the box missing ..
Contacted them with photos to let them know ..
When putting the machine together not only was it quite scratched in places but the handle end caps was missing ..
Again contacted them told them the issue.. I can live with the scratches but need the handle end caps.. after contacting them twice they apologised and said they will send out the caps.. to this day there have never arrived.. and I’ve tried to contact them three times via email with no reply to all three their phones are not connected .. all in all not a good company to do business with from my perspective

Avoid. The finish on the 14kg bell I ordered was poor. The handle had really sharp edges that would need sanding off before the bell would be usable.
I wrote to Blackbear and sent photos. When they finally replied, they offered me a partial refund or exchange. I requested an exchange, so as to give them another chance, but then heard nothing. I chased them a week later but with no success. Very poor service.

Item refunded after they realised they only had some of the item

After receiving an email to inform me that the product I ordered was out of stock, I replied to say that I wanted a refund. I have not received a refund or the product nor have I received another email.

Can’t fault Blackbear , prompt delivery always on hand should a problem arise and all products areas displayed which is great

There was an issue with my original order where it was seemingly lost in process of being shipped by the shipping company. I emailed blackbearfitness and Anthony replied promptly and immediately had a new one shipped out to me. Got it the next day 😊.
The product itself is well made although the velcro for the strap would benefit from being stronger ( or maybe having a built in strap design?)

Either way, great experience with the company and Anthony is a stellar guy!

This company delivered an Assault Bike that was completely different from their website / what they have advertised. I complained and they advised they were out of stock so acquired stock from another company which on looking was advised at a much lower cost than what I paid! The Assault Bike also had missing parts to it. I have telephoned several times and emailed several times and now being completely IGNORED. Terrible customer service and baffled as to why they are not co-operating with me having taken my money!!!

Great products, great price, great to deal with, will be back for more home equipment!

Apart from having to contact customer service to confirm dispatch/delivery everything was great. Fair pricing, lat pull down machine very good quality & solid well packed & straight forward assembly. Fully recommended.

Met me out of hours to suit my availability. Bought some partial plates, they are excellent and there service was excellent. Will definitely use again

They came over to fit my extreme smith machine which was fine with complete confidence and skill. I would recommend to anyone and definitely will be doing so. Great value for money better than any I have seen anywhere else. Great communication all the way through. Thank you will be coming back for more.

Anthony recently installed a home gym for us and we love it so we've just ordered some extra kit and as expected everything was delivered super quick and it’s such great quality. We now have some awesome medicine balls up on the wall and extra bars I had my eye on. Would definitely recommend!

Brilliant quality, great customer service and fast efficient delivery I would 100% recommend

Ordered on Monday arrived on Wednesday, there driver was very helpful.

Absolutely appalling customer service. Received incomplete piece of equipment to then be told they would send missing parts. Waited 2 months with no appropriate response. Will never use this company again

Great quality equipment. Communication started strong. Missing part prevented being able to complete installations, pulley missing from the cable functional power rack I purchased. No instructions to put machine together. They did sent out a spare. However didn’t realise nutt that bolts the sleeve of the smith machine also missing. Several emails in and just being ignored. Took a barbell apart and fortunately same nut that holds the sleeve in a barbell holds the smith machine sleeve. There’s a little too much play between top cable stack plate and the first pully so had to use a lot of grease on the rods to prevent the cable stack sticking.
One kettlebell also had cosmetic damage.
As I brought the equipment for a client, I purchased a second kettlebell from another supplier. No instructions for putting Shame as I was really pleased to start of with and unfortunately aftercare not the best.

Item was delivered damaged so asked for refund or something. So they sent a label for it to be posted back only the lable is 2kg and the item is 25 kg .so the only way you can contact is telephone and they dont answer. Leave message and they dont get back to you.so not happy as they have my money and I have an item thats damaged

Waited more nearly 3months for a product to arrive. And I’ve had to chase the company multiple times with no resolve. After being told you will receive a call back nothing happens. Would not recommend this company to a single person. Stay clear spend a little more and receive a better customer experience.

Great products and excellent service had a problem with the delivery company and they sorted it straight away will definitely buy from Black bear fitness again

Olympic EZ bar is excellent quality product and at a very reasonable price. It arrived on time, and unlike other companies I have purchased from the bar was very well packed which avoided the bar being damaged.