We have bought multiple pieces of equipment for our home gym and the staff have been nothing but super friendly and helpful. The equipment is brilliant quality and we have returned to them to buy more... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great customer service, high quality gym kit. Fast delivery all for £4.95 amazing. Leg extension/ curl machine arrived,it was extremely well packaged. Inside the packing crate everything was wrapped i... Vis mer
Selskapet har svart
Absolutely brilliant experience with BlackBear Fitness from start to finish! I bought the BlackBear 2000 Series All-in-One machine for my new home gym, together with a bench, Olympic bar, p... Vis mer
Selskapet har svart
Ordered & collected a home gym set up recently, barbell, weight plates, crash mats & a squat rack, very happy with all & the squat rack was simple to put together. Everything is exceptionally priced... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Here at BlackBear Fitness we specialise in commercial and home gym fitness equipment. Our knowledge on our products gives us second to none experience in the advice we will be able to offer you in deciding what best suits your requirements. Whether you're on a tight budget and testing the fitness waters or you're looking to outfit a full state of the art training facility, we will go above and beyond to see you get exactly and more that you need from us. No pressure quotes and genuinely impartial advice is what we'll always offer, we're happy as long as you are happy. If we can strike some deals in the meantime, great. If we can't we just hope you learned something to make an informed decision down the line.
Kontaktopplysninger
5 & 6 Discovery Park, PE7 3GX, Yaxley, Storbritannia
- 01733 602 409
- sales@blackbearfitness.co.uk
- blackbearfitness.co.uk
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537 anmeldelser
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5 star experience
5 star experience
I enquired about a Dumbell set as couldnt find exactly what I wanted. Lucky enough to live close to the warehouse so went down to discuss requirements. Really helpful and friendly, no pushy sales tactics and a great price. Everything super quality. Will definitely be back!
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thank you so much for taking the time to leave such a fantastic review, Emma.
It was a pleasure meeting you and helping you find the right dumbbell set. We always want customers to feel comfortable asking questions and trying equipment without any pressure, so it's great to hear that came across. The show gym will double AGAIN in size in the next 2 weeks so there's plenty of new things to come demo :)
We really appreciate your support and look forward to welcoming you back to BlackBear in the future.
Thanks again!
Anthony & the BlackBear Fitness Team 🐻
Great communication
Great communication, great range of products available, staff were very friendly and helpful!
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Hi Arron,
Thank you for taking the time to leave us such a fantastic review!
We're delighted to hear you found our team friendly and helpful, and that our communication made a positive impression. We work hard to offer a great range of equipment backed up by honest advice and customer service, so it's brilliant to know that came across.
We really appreciate your support and hope to see you again soon.
Thanks again,
Anthony & the BlackBear Fitness Team 🐻
Great communication and price
Great communication, great product, great price, quick and easy. Enquired this afternoon about gym mats/floor, and was able to go and collect and hour later
Great product, thank you
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thanks for the message Phoebe, it's amazing when we can do things like this and get orders to our clients the very same day.
If you ever need anything else for your gym, or any guidance on what would fit/work where etc, we're always happy to assist :)
Thanks
BlackBear
Ordered for collection
Ordered for collection, really well priced and great customer service. Equipment is very good quality and easy to put together, will put in another order in the near future.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thank you for the fantastic review, Max. We’re delighted you were pleased with the value, service and quality of your equipment—and that everything was straightforward to assemble.
We really appreciate your support and look forward to helping with your next order!
Anthony and the BlackBear Fitness team 🐻
Can not fault them
Had some issues with my order being separated in to 2 Deliveries, and the 2nd one being heavily delayed. However, the team at Blackbear Fitness made it right, and got the shipment out to me, so cannot fault them for that.
11. februar 2026
Svar fra Blackbearfitness
Hi Matthew,
Thank you for taking the time to leave us a review. We really appreciate your honest feedback.
We're sorry the order ended up being split into two deliveries and that the second shipment was delayed. We completely understand how frustrating that must have been.
We're pleased we were able to put things right and get everything out to you in the end. Looking after our customers when things don't go to plan is something we take seriously.
Thank you again for your patience and for choosing BlackBear. We hope you enjoy your new equipment, and if there's ever anything we can help with in the future, we're only a phone call or email away.
Anthony & the BlackBear Team
Excellent customer service
Excellent customer service. I ordered the 100kg coloured bumper plate set. It was delivered but missing the pair of 10kg plates. Lost in transit by courier. Contacted BBF and they immediately arranged for a replacement set to be sent. Good communication by Anthony at BBF. The plates are top quality, very happy. Thank you.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thanks so much for taking the time to leave us such a great review.
We're sorry the courier misplaced part of your order, but we're really pleased we were able to get the replacement plates out quickly and get everything sorted.
We hope you enjoy your new bumper plates, and thank you again for choosing BlackBear!
poor service, poor quality, avoid
I am genuinely shocked by how poor my experience with BlackBear Fitness has been. After spending £1,850 on a full Smith machine, I expected a professional product backed by professional customer service. Instead, I have been left frustrated, disappointed, and questioning why I chose this company in the first place.
The customer service is, without doubt, one of the worst aspects of the entire experience. Trying to get a response from BlackBear Fitness is like talking to a brick wall. Emails take ages to be answered, and when you have questions regarding a product of this size and complexity, waiting days for a response is simply unacceptable. When customers are spending close to £2,000, communication should be a priority, not an afterthought.
The assembly instructions are absolutely appalling. I honestly cannot understand how a company can sell a product at this price point and provide instructions of such poor quality. The manual is unclear, lacks detail, and appears to have been put together with very little effort or consideration for the customer. Some diagrams are difficult to understand, important steps are not explained properly, and there is far too much room for guesswork. At several stages of the build, I found myself having to stop and try to work out what the instructions were actually trying to tell me.
What should have been an exciting purchase quickly turned into a stressful and time-consuming headache. Instead of enjoying the process of setting up a premium piece of gym equipment, I spent hours trying to decipher poorly written instructions and searching for answers that should have been included in the manual from the start.
The most frustrating part is that this isn't a budget product. This is a machine that costs £1,850. At that price, customers should expect clear instructions, responsive support, and a company that actually values its customers after the sale has been made. Unfortunately, my experience has been the complete opposite. It feels as though the focus is entirely on securing the sale, with very little concern for the customer once the money has changed hands.
I have purchased gym equipment from other suppliers in the past and have never encountered such poor communication or such badly prepared assembly instructions. Even products costing a fraction of the price have come with clearer manuals and better support than what I received here.
The machine itself may look impressive, but the overall customer experience has left a very sour taste. When you spend this kind of money, you expect quality throughout the entire process—from ordering, to delivery, to assembly, to after-sales support. BlackBear Fitness has fallen far short of those expectations.
If you're considering spending a significant amount of money with this company, I would strongly advise you to think carefully and do plenty of research first. Had I known what the experience would be like, I would have looked elsewhere. Between the painfully slow responses, lack of helpful support, and the dreadful assembly instructions, this has been one of the most frustrating purchases I have made.
A premium price should come with a premium experience. Unfortunately, that is not what I received from BlackBearFitness.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Always brilliant 🙌
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thank you, Ross! We really appreciate your continued support—it’s always a pleasure helping you. 🙌🐻
Anthony and the BlackBear Fitness team
Great service
Great service. Same day delivery!! Super happy. Thanks. Will definitely be using you again
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Hi Rebecca,
Thank you for taking the time to leave us a review.
We're delighted to hear you were happy with both the service and same-day delivery. We really appreciate your support and look forward to helping you again in the future.
Thanks again for choosing BlackBear Fitness.
Anthony
BlackBear Fitness
Excellent products and incredible customer service!
Great quality products and incredible value for money. Hands down, the best customer service experience of any company I have ever dealt with!! Anthony was excellent. Even after a mishap that turned out to be the fault of the courier, all issues were promptly resolved. This is a company that really values their customers and I could not recommend them more. I will definitely be buying from here again. 11/10 all round!!!
8. juni 2026
Svar fra Blackbearfitness
Hi Jake,
Thank you so much for your fantastic review.
We genuinely appreciate your kind words and are delighted that, despite the courier issue, we were able to get everything resolved quickly for you. Customer service is something we take very seriously, so it's great to hear that reflected in your experience.
Thank you again for your patience and support. We look forward to helping you with any future gym equipment needs.
All the best,
Anthony
BlackBear Fitness
Great sales and communication 🤌🏼
Great sales and communication 🤌🏼
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thank you for your kind review, Nita!
We're delighted to hear you were happy with both the communication and the service you received.
We really appreciate you taking the time to leave us your feedback and hope to see you again in the future.
Kind regards,
The BlackBear Fitness Team
Home gym kit out - exceptional service
Ordered & collected a home gym set up recently, barbell, weight plates, crash mats & a squat rack, very happy with all & the squat rack was simple to put together. Everything is exceptionally priced when compared to similar products from other companies & the quality matches those higher priced products.
Communication from Anthony has been nothing short of excellent, he has been very responsive to messages & quick to help.
Will definitely be purchasing again to add to the setup once we move & have the space
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Hi There,
Thank you for taking the time to leave such a detailed review.
It was a pleasure helping you put your home gym setup together and I'm delighted to hear you're happy with everything. It's great to know the squat rack was straightforward to assemble and that the quality and value of the equipment met your expectations.
We work hard to offer equipment that delivers excellent quality without the premium price tag, so it's fantastic to hear that reflected in your experience.
Thank you again for your order and kind words. We look forward to helping you add to the setup once you've moved and have the extra space available.
All the best,
Anthony
BlackBear Fitness
Excellent quality
I was very impressed with the politeness and professionalism when visited Blackbeard Fitness while I was in the area and I was shown around the showroom floor and I was amazed on what was on offer .
Very well presented and easy to find items
I would definitely recommend these to anyone and I will be using them again in the future
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thank you for taking the time to leave such a fantastic review, Stefan.
We’re delighted you enjoyed your visit to our showroom and found the team helpful and professional. We work hard to create a welcoming environment where customers can see and compare equipment before making a decision.
We really appreciate your recommendation and look forward to seeing you again in the future.
Anthony & The BlackBear Team
Great products and excellent customer…
Great products and excellent customer service, would highly recommend.
1. juni 2026
Svar fra Blackbearfitness
Thanks for the review, Jamie.
Really pleased you’re happy with both the equipment and the service. We appreciate the recommendation and hope you’re enjoying the new setup.
Thanks for choosing BlackBear.
Anthony & The BlackBear Team
Good value but delivery frustrations
Overall - good value equipment and customer service were quick to respond when contacted, but a frustrating experience with deliveries spread over 2 weeks and lack of clarity about items coming separately.
Collars delivered (from a barbell and plate bundle) were not the ones pictured.
21. mai 2026
Svar fra Blackbearfitness
Thank you for your feedback, Mike.
We're pleased to hear you were happy with the equipment and found it to be good value for money.
We appreciate your comments regarding the delivery experience and communication. We understand how frustrating it can be when delivery expectations are unclear, and we're continually working to improve the information and updates provided to customers throughout the process.
Thank you for choosing BlackBear and for taking the time to leave a review.
Anthony & The BlackBear Team
5 Stars
Perfect bench, rack, barbell and plates. Couldn’t ask for anything other than Blackbear, pricing on point.
31. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thanks for the fantastic review, Ian.
We’re really pleased to hear you’re happy with the bench, rack, barbell and plates. It’s great to know everything met your expectations and that you felt you received good value for money.
Thank you for choosing BlackBear and we hope you enjoy your setup for many years to come.
Anthony & The BlackBear Team
I made the order two weeks ago MISSING
I made the order two weeks ago, order 15890 and the website said they have 10 in stock and I can get it within two days delivery. It has been 14 days and I still haven’t received my benches. Or even a tracking number. I have tried to call the company over 10 times and every time have been sent to voicemail. Emailed about my issue, and they sent me a tracking number dated back in 2025. So I can’t contact them to get a refund, I want my bench this week! As they still have ten in stock according to the website. My PT studio opens in a week so need these straight away or refund to get them elsewhere.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Hi Coby,
Thank you for bringing this to our attention.
We're very sorry for the frustration and inconvenience caused. The delays and communication issues you've experienced are not the standard of service we aim to provide.
We understand how important this order is given your PT studio opening and completely appreciate your concerns.
We're currently reviewing this matter as a priority and are committed to reaching a satisfactory resolution as quickly as possible.
Thank you for your patience and for giving us the opportunity to put things right.
Anthony & The BlackBear Team
Excellent service
My recent experience with buying a leg extension and leg curl machine from Blackbear Fitness was excellent. From initial ordering to communications re delivery, this company surpassed all expectations and I would totally recommend Blackbear Fitness.
22. mai 2026
Svar fra Blackbearfitness
Thanks for taking the time to leave such a fantastic review.
We’re delighted to hear you were happy with both the equipment and the service you received throughout the process. Feedback like yours means a lot to a family-run business like ours.
We really appreciate the recommendation and hope you enjoy your new machine for years to come.
Anthony & The BlackBear Team
Brilliant customer service and value for money
Brilliant experience with Anthony at Blackbear fitness. Highly recommended and had I had the space to install and setup more equipment I would. 100% will be a returning customer.
A small issue with my order was resolved without hesitation and communication maintained throughout.
Check out Blackbear’s socials for some amazing offers and deals.
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thanks for the brilliant review, Andy.
It was a pleasure helping you with your order. We’re really pleased to hear you were happy with both the equipment and the service, and that we were able to get the issue resolved quickly when it arose.
We genuinely appreciate your support and look forward to helping you again when you’re ready for the next addition to the gym.
Anthony & The BlackBear Team
I would give a 0 if I could
I would give a 0 if I could. Ordered on the 2nd May with 1-2 working days delivery. It’s the 14th and had nothing. Emailed to chase and had no response. The tracking app has no details on it. Appalling service. Avoid!
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackbearfitness
Thank you for your feedback, Shona.
We're very sorry to hear about your experience and understand your frustration regarding the delay and lack of communication.
We appreciate that waiting longer than expected for an order, particularly when delivery expectations have been set, is disappointing. We also recognise the importance of providing timely updates when issues arise.
We take feedback like this seriously and are continuing to improve both our communication processes and order tracking updates.
Thank you for taking the time to bring this to our attention. If we ever get the chance to work with you again we'd love to prove this was a one off.
Anthony & The BlackBear Team
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