BetterRoaming eSim for the kids Apple watches has been great. The boys (12 & 10) love having the ability to use all of the watch features when off WiFi. Had a friend recommend the product and definit... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Service Manager Astral was extremely efficient, helpful and assisted me with my inquiry asap. With great results. Thank you for all your support, greatly appreciated.
Selskapet har svart
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do... Vis mer
Over the last few years, everytime we call our sons Apple Watch SE, it goes to voicemail! We have to call 2-3 times before service goes through! Frustrating experience!
Selskapet har svart
Kontaktopplysninger
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,8
Bra
283 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Unbelievable Tech support
In all my life, I’ve never had such a proactive support from a tech company. Astral contacted me to ask if I needed assistance as he noted I had not yet installed my Better Roaming plan after a week of purchasing. Indeed I did need help, and Astral rang promptly to patiently and clearly explain the issue and walk me through it. The issue was fixed and he made several follow ups to make sure was all ok.
I am still in disbelief a telco would make such attempts to support such a small user with onboarding. Thanks Astral for the incredible initiative and patience.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Craig,
We are very pleased to hear about your experience with Astral!
It is our pleasure to ensure that all our users have access to personable and effective support, and are satisfied with our service.
Please do reach out to us whenever needed. We will be more than happy to help.
Kind regards,
BetterRoaming Support Team
Fantastic support
Fantastic support from a person not a robot. Helpful and clear in problem solving.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Tian,
We appreciate your taking the time to share your feedback!
Our aim is to provide clear, effective, and personable support.
Please do not hesitate to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral was great to deal with and amazing knowledge to help me resolve my problem.
Astral was great to deal with, his helped me resolve my problem with great knowledge.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Lisa,
Thank you so much for taking the time to share your feedback.
We are pleased to hear that you had a positive experience with Astral's service.
Please do not hesitate to reach out to us again if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Very responsive and efficient.
Very responsive and efficient.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Customer,
We are pleased to hear that you are satisfied with our service!
Please do not hesitate to reach out to us whener you need assistance. We will be happy to help.
Kind regards,
BetterRoaming Support Team
Helpful customer service.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Sandra,
Thank you for your kind feedback!
We’re glad to hear that you found our customer service helpful. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
BetterRoaming Support Team
Apple watch SE 3 cellular plus GPS/better roaming
Thank you for your feedback, but we need to know when a solution will be available. Will it be in a week, a month, or a year? We need to know.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Ines,
Thank you for following up. We understand the need for clarity around timing.
The issue you’re referring to only affects the latest Apple Watch models released last September (Apple Watch Series 11, Apple Watch Ultra 3, and Apple Watch SE 3). All other Apple Watch models continue to work as expected.
Our team is actively working on a solution, and we expect this issue to be fully resolved within this year. However, we’re unable to share a more precise date at this stage.
We’d also like to mention that Trustpilot allows existing reviews to be updated at any time, which helps us follow up more easily on the original feedback and provide further information or clarification on the original issue that was raised. That said, we appreciate you taking the time to share your concerns.
If you need any further assistance with any other matter, please feel free to reach out to our support team directly through our Help Center at www.betterroaming.com/support , and we’ll be happy to help. Simply scroll to the bottom of the page and click the blue banner labeled “Contact Support.”
Kind regards,
BetterRoaming Support Team
Troubleshoot
Astral was really patient towards the troubleshooting process. Problem solved on the same evening. Appreciated his help
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Audrey,
Thank you for taking the time to leave this review.
We’re very happy to hear that Astral was able to help and resolve the issue quickly. Please feel free to reach out again if there’s anything else we can assist you with.
Kindest regards,
BetterRoaming Support Team
Bad customer services
It is a nightmare to contact BetterRoaming to resolve an issue! They have an Australian Phone number but no one ever picks up the call. Online request for support still waiting for support after nearly a day after submission…very frustrating
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Connie,
Thank you for sharing your experience and for giving us the opportunity to assist.
We’re sorry to hear that you’re experiencing an issue that requires our support, and we sincerely apologise that you haven’t yet received assistance from our team.
From your comments, it appears that you have already submitted a support request. If so, please reply to our email with the email address you used to create the request, along with the case number you received, so we can locate it and assist you as quickly as possible.
We’re committed to providing you with the support you need and look forward to resolving this for you.
Best regards,
The BetterRoaming Support Team
I had a very helpful person guiding me…
I had a very helpful person guiding me step by step, excellent service
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Mariana,
Thank you for your feedback!
We’re really pleased to hear that you received clear guidance and felt well supported throughout your experience.
Your kind words truly mean a lot to our team!
Kindest regards,
BetterRoaming Support Team
Easy and affordable
Just an easy , chapter alternative to adding an Apple
Watch for your child to your account . Way more expensive with a provider .
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Customer,
Thank you for your feedback!
We’re very pleased to hear that you find our Apple Watch plans to be a straightforward and cost-effective option; that’s exactly what we aim to deliver for all our customers.
Should you need any assistance, please don’t hesitate to reach out. We’re always happy to help.
Kind regards,
BetterRoaming Support Team
Apple Watch Plan for Kids - Super!
I was looking for a solution to a way of keeping in touch with my child who is entering high school this year. I didn't want to give my child a phone so decided to give him an Apple Watch with a data plan and "screen time" setup that allows me limit his "online exposure". None of the telcos in Australia had suitable "standalone" apple watch plans so ended up using Better Roaming. Onboarding was easy-as! However, I had some issues adding the plan to the watch (because I use Telstra on my phone) and therefore I put off adding the Better Roaming plan to my sons watch. Astral from Better Roaming noticed I had not activated the recently purchased plan and reached out to me to sort out the issue. Issue was sorted in minutes with a workaround and voila the Apple Watch works a treat! I can't be happier with the service so far!
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Fahed,
Thank you for taking the time to share your experience.
We’re very pleased to see that our team was able to quickly identify the activation issue and resolve it for you. We’ll be sure to pass along your kind feedback to Astral.
It’s great to know everything is now working smoothly and that you’re happy with the service.
Please don’t hesitate to reach out if you require any further assistance in the future.
Kindest regards,
BetterRoaming Support Team
Apple Watch mobile plan install
Nothing was too hard, easy to follow, took his time. Appreciate your work Astral!
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Mariana,
Thank you for your kind review.
We’re pleased to see that the process was clear and easy to follow, and that Astral dedicated the time needed to ensure everything was thoroughly explained.
Your feedback is greatly appreciated, and we remain at your disposal should you need any assistance in the future.
Kindest regards,
BetterRoaming Support Team
Great support provided for investigating a network issue
Astral and his team were great at trying to sort an issue I had when trying to call my son’s Apple Watch which was on the better roaming network. After investigating the issue for me it turned out the problem was with my own network provider. After contacting them the issue was resolved quickly.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Christopher,
Thank you so much for sharing this!
We’re really glad to see that Astral and the team worked with you to investigate the issue and pinpoint the root cause. It’s great to hear that the problem was resolved quickly once you contacted your provider.
We truly appreciate your kind words and are always happy to help whenever you need us.
Kindest regards,
BetterRoaming Support Team
The customer service is great
The customer service is great. Very patience to instruct me how to set up the cellular data.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Hairu,
Thank you so much for sharing your experience!
We’re really happy to hear that our team could help you get set up with your Apple Watch and make the process easier for you. We truly appreciate your kind words and are always here if you need any assistance.
Kindest regards,
BetterRoaming Support Team
Connection failure
Astral is very patiently awaiting and trying to solve the problem.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Jess,
Thank you for taking the time to share your review. We’re really pleased to hear that our team, and Astral in particular, has been supportive while helping you work through the connection issue.
Please don’t hesitate to reach out if you need anything further; we’re always happy to help.
Kindest regards,
BetterRoaming Support Team
I had an amazing experience with Astral of BetterRoaming
I had an amazing experience with BetterRoaming today. The instructions for pairing my son’s Apple Watch to my I phone were clear, but we encountered a digital hiccup during the process. Astral talked me through each step, patiently helped troubleshoot the issue and stayed on the ph with me while we tested everything to make sure it was working properly. His personal and supportive approach was much appreciated.
Thanks again for the excellent help!
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Emma,
Thank you for the kind words!
We’re so glad Astral could help you through the setup and stay with you until everything was sorted. We’ll be sure to pass this along to him.
Thanks again for being part of BetterRoaming!
Kindest regards,
BetterRoaming Support Team
Great service for kids’ Apple Watches
Great service for kids’ Apple Watches. Everything works well, and customer support is responsive and helpful. Looking forward to the upcoming VoLTE improvement with Orange.
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Jen,
Thank you so much for the review!
We’re really happy to hear that everything is working well with your kids’ Apple Watches and that our support team was there when you needed.
It means a lot to us that you took the time to share your experience.
Kindest regards,
BetterRoaming Support Team
Made an extra effort to call back on a…
Made an extra effort to call back on a number of occasions, then patiently worked through the issue to resolve it
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Matt,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our team followed up with you and took the time to work through the issue until it was resolved.
We know how important clear and consistent support is, so it’s great to know this made a positive difference.
Should you need any additional support, our team will be happy to help.
Kindest regards,
BetterRoaming Support Team
Astral was extremely patient and…
Astral was extremely patient and helpful. I was also very knowledgeable and resolved our issues swiftly.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Debbie,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Astral was patient, helpful, and resolved the issue swiftly. We’ll be sure to share your kind feedback with him.
Please feel free to reach out if you need any further support.
Kindest regards,
BetterRoaming Support Team
Avg coverage
Avg coverage. Feels like a waste of money. Looking for an alternative to this service to use with my daughter Apple Watch.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Trent,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your daughter’s Apple Watch.
We’d like to look into the issues you’ve encountered and provide the appropriate support. To help us do so, please submit a support request through our Help Center at
https://support.jira.1global.com/helpcenter/BetterRoaming/
so our team can assist you directly and promptly.
If you’ve already submitted a request, please kindly reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to help and work toward improving your experience.
Kind regards,
The BetterRoaming Support Team
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