BetterRoaming eSim for the kids Apple watches has been great. The boys (12 & 10) love having the ability to use all of the watch features when off WiFi. Had a friend recommend the product and definit... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Service Manager Astral was extremely efficient, helpful and assisted me with my inquiry asap. With great results. Thank you for all your support, greatly appreciated.
Selskapet har svart
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do... Vis mer
Over the last few years, everytime we call our sons Apple Watch SE, it goes to voicemail! We have to call 2-3 times before service goes through! Frustrating experience!
Selskapet har svart
Kontaktopplysninger
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,8
Bra
283 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Phone calls to the better roaming…
Phone calls to the better roaming number won’t go through. They straight to message bank.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Tamille,
Thank you for your feedback.
We’re very sorry to hear that you’re experiencing this issue. This is certainly not the level of service or experience we aim to provide.
A member of our team has already reached out to gather some additional information.
To help us resolve this as quickly and efficiently as possible, we kindly ask that you reply directly to their email with the requested details. This will allow us to investigate further and support you more effectively.
We remain fully committed to improving your experience and ensuring that you feel confident and satisfied with our service moving forward.
Kind regards,
BetterRoaming Support Team
I was very happy with the excellent…
I was very happy with the excellent customer service from your team member Astral. We were able to get to the bottom of the issue and it was a mistake I had made that prevented the plan to activate. Very happy I can now utilise the watch for my son and delay the a smartphone as a good alternative. Cheers
Amy
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Amy,
Thank you for your feedback. We’re delighted that Astral could help clarify the situation and set up the Apple Watch for your son, ensuring he can stay connected.
We truly appreciate your kind words about our customer service and are glad everything is working as it should.
If you ever need any further assistance, please don’t hesitate to reach out.
Kind regards,
The BetterRoaming Team
Astral did a great job
Astral did a great job in getting a solution to connecting my daughters Apple Watch to Better Roaming
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Shawn,
Thank you for taking the time to share your experience. It’s great to hear that Astral was able to assist with setting up your daughter’s Apple Watch with one of our plans and ensure everything was working smoothly.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
The BetterRoaming Team
I was quite impressed by the quality of…
I was quite impressed by the quality of support provided and ease of access and connecting the watch.
In the matter of minutes I had the watch connected.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience.
We’re very pleased to hear that you found our support helpful and that connecting the Apple Watch was quick and straightforward. Ensuring a smooth setup process is always a priority, and it’s great to know everything went seamlessly.
If you require any further assistance, our team is always available to help.
Kind regards,
BetterRoaming Support Team
Very helpful and sorted out all my…
Very helpful and sorted out all my issues
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Brooke,
Thank you for your positive feedback.
We’re pleased to hear that your issues were resolved and that you found the support helpful. Delivering efficient and effective assistance is very important to us.
If you require any further support in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral was incredibly polite and…
Astral was incredibly polite and helpful.
He got back to my emails and took the time to connect via phone to ensure everything was in order.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Emma,
We truly appreciate your kind review. It’s wonderful to hear that Astral provided attentive support and took the time to follow up to ensure your issue was fully resolved. Your feedback means a great deal to our team.
If you need anything further, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Works well but needs a specific setup
Works well but needs a specific setup. I had to pair the child’s watch on my iPhone with “set up for a family member”
Support was very good
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Richard,
Thank you for your kind words and for sharing your experience!
We’re glad everything is working well. You’re right, when setting up a child’s watch, choosing “Set Up for a Family Member” in the Watch app on the iPhone is important. This step is also outlined on our website here: https://www.betterroaming.com/watches/apple-watch-family-how-to-install/, so it’s great you highlighted it for other customers.
We’re also happy to hear you had a positive experience with our support team. If you ever need anything else, we’re always here to help!
Kind regards,
BetterRoaming Support Team
Helpful and patient and called back
Helpful and patient and called back
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Lauren.
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found our team helpful and patient, and that the follow-up call was appreciated. Taking the time to support our customers properly is very important to us, so it’s encouraging to know this made a positive difference to your experience.
Thank you again for your feedback, and please don’t hesitate to get in touch if we can assist you further.
Kind regards,
BetterRoaming Support Team
Des mois que ça dure
Édit: mon abonnement a finalement été remboursé pour prendre en compte le désagrément. J’ai toujours une montre qui ne me sert pas comme elle devrait mais au moins je ne paie plus l’abonnement. Je rajoute une étoile pour la prise en compte de mon désagrément. Cela ne résout pas le problème mais le support a fait son possible.
Suite à un changement de montre pour ma fille (une SE2) en SE 3 plus possible d’avoir de forfait enfant (bien qu’il soit payé). Cela fait des mois que betterroaming mentionne à ses clients que cela va être résolu rapidement ce qui n’est pas le cas.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Vincent,
Thank you for taking the time to share your experience.
We completely understand how important it is for parents to have a reliable mobile service on their child’s Apple Watch.
The issue you’re referring to affects only the latest Apple Watch models released last September (Apple Watch Series 11, Apple Watch Ultra 3, and Apple Watch SE 3). All other Apple Watch models continue to work as expected.
Our team is actively working on a solution, and we expect this issue to be fully resolved within this year. However, this is not a straightforward process, which is why we’re unfortunately unable to provide a more precise timeline at this stage.
For full transparency, this is also why our website currently states that in Spain and France, we are temporarily unable to provide mobile services (including data and voice plans) for these latest Apple Watch models. We want to ensure customers have clear and accurate information while we work towards full compatibility.
As soon as there are any updates, they will be shared on our website:
https://www.betterroaming.com/watches/apple-watch-family/
In the meantime, a member of our team has already contacted you via email to discuss your situation in more detail and provide a suitable solution for your specific case. Please kindly reply directly to that email should you need any further clarification or assistance.
Kind regards,
The BetterRoaming Team
Best service in the world
Best service in the world
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Mario,
Thank you for taking the time to share your experience, we truly appreciate your kind words. Knowing we’ve made such a positive impact motivates us to keep delivering our very best.
Should you need any assistance in the future, we’re here to help.
Kind regards,
BetterRoaming Support Team
Coverage is horrendous
Coverage is horrendous. Hardly ever works for calls or texts. GPS tracking never works. Expensive tech jewellery
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Paul,
We’re very sorry to hear that you are experiencing issues with your Apple Watch. This is certainly not the level of service or experience we aim to provide.
A member of our team has already reached out to you to gather some additional information. To help us resolve this as quickly and efficiently as possible, we kindly ask that you reply directly to their email with the requested details. This will allow us to investigate further and support you appropriately.
We’re fully committed to improving your experience and ensuring you feel confident and satisfied with our service moving forward.
Kind regards,
BetterRoaming Support Team
Impeccable customer service
Impeccable customer service. For someone who isn’t tech savvy what so ever, they gave me easy, step by step instructions to set my sons watch up. Highly recommend !!!
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Jessie,
We are very pleased to hear that you were satisfied with our service!
It is important to us to facilitate your experience by offering personalised and effective support.
Please do not hesitate to reach out to us again if you have any other questions.
Kind regards,
BetterRoaming Support Team
I made a mistake while registering the…
I made a mistake while registering the device. There were instructions on the website to fix it. However, I didn't want to take a chance. Astral communicated with me suo moto as the plan remained unactivated. He helped fix it - was with me from start to finish- and sought confirmation that everything was working. This is an example of awesome customer service. I would highly recommend the product/ service.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Ravi,
We are delighted to hear about your experience with Astral!
We aim to be there with you every step of the way, providing immediate, personable support you can rely on at all times.
Please feel free to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Australian parents need to know about BetterRoaming!
BetterRoaming is the only service provider in Australia that allows parents to set up an Apple Watch for a child without them requiring a mobile phone. More parents need to know this! Set up with BetterRoaming was quick, easy and instant - all done in a few minutes on Christmas Day! We live in a rural area and coverage is comparable to the ‘big’ phone companies. At only $99 for 12 months, we HIGHLY recommend other Australian parents use BetterRoaming. ⭐️⭐️⭐️⭐️⭐️
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Customer,
We truly appreciate you taking the time to share your feedback!
It is our pleasure to ensure that our service is accessible to all families in Australia and around the globe.
Please do not hesitate to contact our Support Team with any questions or for assistance. We will be happy to help!
Kind regards,
BetterRoaming Support Team
Best telco customer service EVER
I was very surprised when BetterRoaming contacted ME! They could see I was having issues installing a new plan on my child's watch. The person I was emailing was very helpful and informative. I cannot fault their customer service.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Jody,
We are pleased to hear about your positive experience with our Support Team!
Our priority is to ensure that you receive all the help you need to access and enjoy our service.
If you ever need any further assistance, please do not hesitate to reach out to our team. We will be more than happy to help you once again!
Kind regards,
BetterRoaming Support Team
Svar fra BetterRoaming
Dear Quin,
Thank you for the kind review.
We’re glad to hear the response was prompt and the answers were accurate.
Should you need any further support in the future, we’re here to help!
Kindest regards,
BetterRoaming Support Team
Astral was awesome!
Astral was so patient with getting my watch connected. He evens calls back when the call dropped out. He made sure all issues were sorted before hanging up.
Thank you Astral
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Karen,
We are very pleased to hear about your experience with Astral!
We aim to provide personable and effective support, so please do not hesitate to reach out to us again if there is anything else we can do for you.
Kind regards,
BetterRoaming Support Team
Prompt service
Prompt service, offering detailed guidance and solutions
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Martin,
We are pleased to hear that you were satisfied with our service!
Please do not hesitate to reach out to us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral went above and beyond to help me…
Astral went above and beyond to help me resolve my issue, he guided me step by step, and was very patient and kind. His customer service was top notch and I highly recommend this service you don’t find good old customer service like this anymore thanks Astral
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Customer,
We appreciate your taking the time to share your positive experience with Astral!
Our team strives to be there with you every step of the way. Please do not hesitate to reach out to us whenever you need assistance, as it is our utmost pleasure to help.
Kind regards,
BetterRoaming Support Team
Astral was brilliant he made sure to…
Astral was brilliant he made sure to contact me within my preferred timeframes. Trouble shooting the issues, which were figured out to be mine by entering incorrect numbers. Regardless of fault he made sure that I finished the phone call with a set up watch data connection while also ensuring I only finished with one singular service.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Sam,
Thank you so much for sharing your feedback!
We are very pleased to hear about your positive experience with Astral who ensured that all questions were addressed in one single service.
Please do not hesitate to contact us if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.