BetterRoaming eSim for the kids Apple watches has been great. The boys (12 & 10) love having the ability to use all of the watch features when off WiFi. Had a friend recommend the product and definit... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Service Manager Astral was extremely efficient, helpful and assisted me with my inquiry asap. With great results. Thank you for all your support, greatly appreciated.
Selskapet har svart
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do... Vis mer
Over the last few years, everytime we call our sons Apple Watch SE, it goes to voicemail! We have to call 2-3 times before service goes through! Frustrating experience!
Selskapet har svart
Kontaktopplysninger
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,8
Bra
283 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Connect child’s Apple Watch with Better Roaming
Better Roaming made it possible to connect my daughter’s Apple Watch to calls and Internet without her having an IPhone. Australian Telcos refused the service unless I had purchased the watch from them on a “never never”plan. Easy to set up, no price increases in 12 months
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Richard,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our Apple Watch plan made it easy for your daughter to use her Apple Watch for calls and internet without needing an iPhone.
We’re committed to offering families flexible, affordable options, and it’s great to know this has made a difference for you.
If you ever need assistance, our support team is always happy to help.
Kindest regards,
BetterRoaming Support Team
Astral of better roaming helped get…
Astral of better roaming helped get outr sons watch up and running. Thank you
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Louise,
Thank you for your kind review.
We’re really glad Astral was able to help get your son’s watch up and running. If you ever need any further assistance, our team is always happy to help!
Kindest regards,
BetterRoaming Support Team
Very fast and competent help to solve…
Very fast and competent help to solve our problem.
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Tobias,
Thank you for the kind review.
We’re really glad we could sort the issue quickly for you. Should you need any further support in the future, we’re here to help!
Kindest regards,
BetterRoaming Support Team
Very helpful when I accidentally bought…
Very helpful when I accidentally bought two esims and they refunded me. Thanks
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Nikita,
Thank you so much for sharing your experience. We’re glad we could help and get the refund sorted for you.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Extremely helpful
Extremely helpful. Very pleased with service.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Emma,
Thank you for sharing your experience.
We’re delighted to see that you found our service helpful and that you are very pleased with your experience.
We strive to provide the best possible customer support, and your kind words motivate us to continue doing so.
We remain at your disposal for any assistance you may need in the future.
Kind regards,
BetterRoaming Support Team
Customer service was spot on I was…
Customer service was spot on I was having issues with connecting the Apple Watch and Astral was so helpful even over the Christmas period
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Simone,
Thank you for taking the time to leave your review! We’re delighted to hear that our customer service was able to help you with connecting your Apple Watch.
Your kind words mean a lot to Astral and the team, and we’re always here if you need any further support.
Kindest regards,
BetterRoaming Support Team
Installation had a few issues
Installation had a few issues, but the customer service was awesome, helped immensely and kept offering another solution when others didn’t work
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Brett,
Thank you for your feedback! We’re sorry to hear there were a few issues during installation, but we’re really pleased that our customer service team was able to support you and find solutions along the way.
Your patience and kind words mean a lot to us, and we’re always here if you need any further help.
Kindest regards,
BetterRoaming Support Team
Excellent
Great, responsive service and Astral was able to help connect my sons watch with speed and ease
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Neri,
Thank you for your kind feedback!
We’re delighted to see that Astral was able to help connect your son’s Apple Watch quickly and easily.
It’s great to know that our efforts to provide excellent customer support make a difference, and we’re always here to help if you need any further assistance.
Kindest regards,
BetterRoaming Support Team
Setup Ok, beware Optus/Vodaphone network
Updated 30/12/25, its worse than Optus...its Vodafail!
The setup of the watch is fine enough. But hanging the service off Optus/Vodaphone is a massive mistake. The very reason we got this watch and plan was to enable our son to call us in an emergency. The fact he can’t do that because Optus/Vodaphone coverage even in a suburban area of Adelaide is complete $HIT makes the watch and this plan useless. Currently looking for plans that hang off the Telstra network, at least they cover metropolitan Adelaide properly!!!! BTW this was a promoted review by BetterRoaming.
Support ticket lodged.
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Simon,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your son’s Apple Watch.
We’d like to clarify that in Australia, our Apple Watch plans do not operate on Optus but instead use Vodafone’s network, which provides extensive coverage across the Adelaide metropolitan area.
We understand how important reliable service is, and we’d be happy to investigate the issues you’ve encountered. To help us do so, please submit a support request through our Help Center at
https://support.jira.1global.com/helpcenter/BetterRoaming/ so our team can assist you directly and promptly.
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to assist you and work toward improving your experience.
Kind regards,
The BetterRoaming Support Team
I bought my daughter a cellular Apple…
I bought my daughter a cellular Apple Watch for Christmas and connected a plan through Better Roaming. The plan did not connect to my iPhone which was disappointing for Christmas Day as my daughter couldn’t use it to communicate with anyone. I sent multiple messages through the support link but got an AI bot. Remarkably someone called me personally and ultimately the plan was completely cancelled and then re-issued and it connected. So far so good. It was thanks to someone called Austral who called me and patiently assisted me. It was not a straightforward interaction but it worked out in the end.
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Marlene,
Thank you for sharing your experience.
We’re sorry for the initial difficulties on Christmas Day, but we’re glad to hear that Astral was able to personally assist you and get everything resolved. It means a lot to us that your plan is now working smoothly, and we truly appreciate your patience throughout the process.
For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.” Once your request is submitted, our team will get in touch with you as soon as possible.
Kind regards,
BetterRoaming Support Team
Very helpful after I accidentally…
Very helpful after I accidentally created 2 accounts. Service was very fast despite the Xmas period!
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Customer,
Thank you for your feedback.
We’re glad we could resolve the issue quickly, and your kind words mean a lot to us. Should you require any further assistance in the future, our team will be happy to help.
Kind regards,
BetterRoaming Support Team
Astral was excellent with customer…
Astral was excellent with customer service and was able to help resolve my issue.
We are very happy with our service and have actually added a second watch. Thank you!
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Kim,
Thank you for your review.
We’re delighted to hear that Astral was able to resolve your issue and that you’re happy with the service. It’s great to know you’ve even added a second Apple Watch!
Thank you for your continued trust and support.
Kindest regards,
BetterRoaming Support Team
Worst mobile provider in Australia
Worst mobile provider in Australia.
This is the only untethered option using Apple’s family plan option for managing a child’s Apple Watch via a parent’s iPhone. Apple should be ashamed of their partnership with BetterRoaming. Phone calls simply don’t work, instead going g to voicemail. And texts are always delayed, sometimes by hours. It’s simply the worst.
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Cliff,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We aim to provide a good and reliable service for Apple Watches, and it’s disappointing to hear that your calls and messages haven’t worked as expected.
To help us investigate the issue you are experiencing, please submit a support request through our Help Center: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Svar fra BetterRoaming
Dear Megan,
Thank you so much for your feedback!
We really appreciate your kind words and are glad you had a great experience with our service.
Kindest regards,
BetterRoaming Support Team
Great service and very helpful when I…
Great service and very helpful when I had trouble starting up
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Glen,
Thank you so much for your kind feedback! We’re really glad to hear you had a great experience and that our team was able to help you get started.
If you ever need any further assistance, we’re always here to help.
Kindest regards,
BetterRoaming Support Team
Great service and solving the issues
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Robert,
Thank you for the great review! We’re delighted to hear that you’re satisfied with the service and that any issues were resolved.
Your feedback means a lot to us!
Kindest regards,
BetterRoaming Support Team
Ca ne fonctionne pas parfaitement
Ca ne fonctionne pas parfaitement. La montre de ma fille est souvent hors ligne alors qu'elle setrouve dans une zone de couverture habituelle. A la maison, parfois ça fonctionne et parfois non. Il est rare de compter dessus à 100 % pour pouvoir la joindre lorsqu'elle sort de l'école. Dommage, nous avions acheté sa montre pour ça. Assez déçu.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear François,
Thank you for taking the time to share your experience.
We’re sorry to hear about the reliability issues you’ve been facing. We understand how frustrating this can be, especially when the primary goal is staying reliably connected with your daughter.
Apple Watch connectivity can occasionally be affected by factors such as local coverage, signal handover, or device settings. That said, this is certainly not the experience we want you to have.
Our support team would welcome the opportunity to look into this with you and see what we can do to improve the service.
To help us investigate, please submit a support request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Apple watch for Kids
If you're setting an Apple watch up for the kids, that don't have an iPhone, then this service is priceless. Fantastic value, easy enough to set up and the kids have unlimited text and talk.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Wayne,
Thank you so much for the great review!
We’re really glad to see that our service has been such a good fit for your kids’ Apple Watches. It’s wonderful to know you’re finding it great value and that the setup was easy.
Thanks again for your support!
Kindest regards,
BetterRoaming Support Team
Customer Service…
He communicated when learned I am still not connected before I contacted them and followed up regularly where he can help to support. Which is beyond expectation.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Mohammed,
Thank you for taking the time to share your experience. We’re delighted to hear that our team proactively reached out to you regarding a potential connection issue and provided the support you needed.
Your feedback truly means a lot to us and motivates us to continue delivering the high level of service we strive to provide to all our customers.
Kind regards,
BetterRoaming Support Team
Unreliable service defeats the purpose of a safety device
I subscribed to Better Roaming for my teenager’s Apple Watch specifically for safety and emergency contact. Unfortunately, the network reception is appalling. Despite living in a major metro area, the watch fails to make or receive calls and texts roughly 40–50% of the time. For a service intended to provide peace of mind, this level of unreliability is unacceptable. An unreliable network is just as bad as having no contact at all.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BetterRoaming
Dear Jade,
Thank you for your feedback.
We’re sorry to hear about the issues with your teenager’s Apple Watch service. We understand how important reliable connectivity is for staying in touch with your loved ones, and we’d like to help troubleshoot this issue with you.
To help us investigate, please submit a support request through our Help Center: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your ticket’s case number and the email address used to create it.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.