Alex was so helpful and made the whole experience of booking a complicated itinerary so easy. He went the extra mile for us and was always responsive to any query. I highly recommend him.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Alex always provides the best service when booking our holidays. He looks at various options and finds the best one that suits our requirements. He is very friendly and very helpful.
Selskapet har svart
I generally always book my own holidays, but for anything long-haul or specialist, I always use Alex. I have now booked five holidays with him, always recommend him to friends and contacts, and will a... Vis mer
Selskapet har svart
Ian was excellent throughout the whole process. He really did his homework to find us a very good deal and a hotel that matched exactly what we were looking for. We were very pleased with his attent... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
Kontaktopplysninger
4,7
Enestående
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Alex was very professional helpful and…
Alex was very professional helpful and friendly… he explained everything clearly to me will definitely book with him again
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Maria,
Thank you for taking the time to share your feedback regarding your recent experience with Alex.We are delighted to hear that you found him to be friendly, professional, and helpful in explaining everything to you.
Regards,
Away Holidays
Rob helped from start to finish
Rob helped from start to finish! As I don’t like making phone calls he provided me a link to pay on line each time kept me informed of due date.. which was a big help as forget everything 🤣🤣 I have kept his number for the future as he was a huge help in all this thanks Rob
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Natalie,
Thank you for taking the time to provide such positive feedback on the service provided by Rob. We always strive to make our customers feel comfortable and supported, and it's heartening to know that Rob was able to do just that for you.
Regards,
Away Holidays
Thanks Rob
Thanks Rob, we have had a great experience working with you. Super professional and fast. Very helpful.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Kimberiev,
Thank you very much for your positive feedback.
We are delighted to hear about your positive experience with our work process, and it was a truly rewarding experience for us as well.
Regards,
Away Holidays
Rob did a super job s
Rob did a super job sorting some flights and a hotel for me
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Danielle.
Thank you for taking the time to send your positive feedback regarding the service you received from Rob. It's always a delight to hear when our team members provide excellent service, and we'll make sure to pass on your kind words to Rob.
Regards,
Away Holidays
Mauritius booking
Excellent service and communication from Praveen. Pleasant and informative. A pleasure👏🏻👏🏻👏🏻
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Murphy,
Thank you very much for your kind words and positive feedback. It's extremely rewarding to hear about your excellent experience with Praveen.
Regards,
Away Holidays
Praveen has always been excellent
Praveen has always been excellent. 👍
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Ian,
Thank you for sharing your positive feedback about Praveen. We are delighted to hear that his performance has been satisfactory and met your standards.
Regards,
Away Holidays
Shocking Customer Service
Booked a holiday to the JA Resort in Dubai for June 2026. Before I booked, I called and spoke to Ethan to find out if the all- inclusive package included the different restaurants. Ethan then sent me the details of the AI through email which was the full package. I then called and booked with Mason. A friend did then suggest that I double check as she had contacted other travel agents to find that their AI only included the buffet restaurants. I called and spoke to someone who was very short with me when I explained my situation! He put me through to Mason who told me the AI was basic and that I had booked with him and the fact that it was basic was in the terms and conditions. He was extremely rude to me. I was told the holiday was non refundable and it couldn’t be changed. I asked to be put through to complaints and he gave me 3 timescales of when they would get back to me - 15 mins, half an hour and an hour!! He did call later to tell me that the AI was not basic. However I received no apology. I will enjoy my holiday but will never book with Away Holidays again. I also relayed this story to a friend who was considering booking. A big customer service training course is required. Booking reference 79812
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Anne,
We regret to hear about the communication issue and confusion regarding the details of the all-inclusive package of your upcoming vacation to the JA Resort and, more importantly, the customer service experience that you've had with our team.
It is concerning to hear that you were given incorrect information initially and not treated with the respect you deserve. We understand the importance of proper and polite communication, and we take these matters very seriously.
We would request you to kindly share the booking reference number with us in order to look into the matter on priority.
Regards,
Away Holidays
Neil was on the ball and answered all…
Neil was on the ball and answered all my questions in a timely manner, very courtious
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Michael,
We are pleased to hear that you had a positive experience with our representative, Neil. At our company, we indeed strive to provide timely and efficient service to our customers. Neil will certainly be thrilled to know that his efforts are appreciated.
Regards,
Away Holidays
First experience booking with Away…
First experience booking with Away Holidays and no complaints. Holiday request and support provided promptly by Jeremy and all booked really easily! Mostly done over email but great customer service by phone as well! Hopefully the holiday itself is a great experience too!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Valued Customer.
We are delighted to receive your feedback, and we are glad to hear that you found my feedback useful. Jeremy's exceptional service indeed made the holiday booking process much more enjoyable and seamless.
We look forward to future bookings with your team, especially if the service is as commendable as this experience.
Regards,
Away Holidays
Jeremy from away holidays was amazing
Jeremy from away holidays was amazing! So patient whilst I changed my mind on the hotel 4 times and so helpful with the entire process. Have never had such good service when booking a holiday before. Will absolutely use Jeremy again and again!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Sabrina,
Thank you for sharing your wonderful experience with Jeremy from our Away Holidays team. We are truly delighted that his excellent service made a significant positive impact on your holiday booking process.
Regards,
Away Holidays
Great service provided by Rob
Great service provided by Rob in booking my holiday. Very knowledgeable, friendly person providing a competitive price.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Shakir,
Thank you for sharing your fantastic experience with us. We are thrilled to hear that Rob provided such excellent and helpful service for you. His commitment to offering the highest quality customer care is one of the many reasons our customers come back.
Regards,
Away Holidays
Trip to Mombasa
Booked trough Rob who was very helpful and service minded. Many thanks.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Valued Customer,
Thank you for taking the time to send in your feedback. We are delighted to hear that Rob was helpful and service-minded during your booking process. At our company, we always strive to provide excellent customer service, and Rob is indeed one of our dedicated team members.
Regards,
Away Holidays
EXCELLENT
Have been using Away Holiday for years and always been give 10/10 service. Rob is wonderful, very helpful and patient with the many changes and requests made. Would 100% recommend
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Paula,
We strive to provide the best service to our loyal customers, and hearing positive feedback like this is heartening. Your satisfaction continues to be our main goal and we are delighted to hear that you have had a satisfying holiday experience throughout the years with Rob and the team.
Regards,
Away Holidays
Brooklyn is great I’ve been booking…
Brooklyn is great I’ve been booking with him for 4 years now he always has the best deals and matches any price given- highly recommend Brooklyn he always responds straight away via email/call unlike other agents you have to chase.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Nicholosn,
Thank you so much for taking the time to write about your experience with our travel agent, Brooklyn. We are extremely glad to hear such positive feedback. It's delightful to know that you've entrusted us with your bookings for four years and counting.
Regards,
AwayHolidays
Cannot thank Brooklyn enough for…
Cannot thank Brooklyn enough for efforts in organising our holiday. He was excellent in his advise and his patience trying to get us a holiday for 4 adults with different expectations wasn’t easy but he persisted and finally came up with a holiday we were all happy with. Thank you Brooklyn Will certainly be in touch when we are looking to book our next adventure.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Valued Customer,
Thank you so much for taking the time out of your day to write this wonderful note of appreciation. It was indeed a pleasure assisting you in organizing your holiday.
Regards,
Away Holidays
Natallie handled the inquiry…
Natallie handled the inquiry professionally and promptly She met our holiday requirements and would certainly recommend Away Holidays and services provided.
.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with us. We are very pleased to hear that Natallie was able to assist you in a prompt and professional manner and meet your holiday requirements.
Regards,
Away Holiday
First of all Niel was very pleasant to…
First of all Niel was very pleasant to deal with he had patience with my request kept me updated the quote was very good as well
Pleasurable experience with booking the holiday with away holidays
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Sajal,
Thank you for sharing your pleasing experience with our team member, Niel. We're delighted to hear that he was able to provide you with the excellent service that we strive for. Patient, considerate and professional service is exactly what we aim for and we are glad Niel could fulfill that.
Regards,
Away Holidays
outstanding service and great value for…
outstanding service and great value for money- Ian was exceptional- we will be using him again- brilliant !
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Mrs Minhas,
Thank you for taking the time to share your positive experience with us. We are delighted to learn that our services were up to your expectations and offered great value to you.
Regards,
Away Holidays
Once again Away Holudays has come up…
Once again Away Holudays has come up with the best service and price. Always professional and available for any questions. Alex has been superb and we will always use him to book our trips as will our family.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Wendy,
Thank you for taking the time to share your positive experience with Away Holidays. It is always great to hear such feedback.
Regards,
Away Holidays
Lack of customer care or no customer…
Lack of customer care or no customer care.
Let me start by saying for quite a number of years I had excellent booking experiences.
So I have put 4 negative reviews and sent numerous emails as I have been told to do.
Last one was in December,
Guess what no replies or telephone calls.
So :
I am asking again
What telephone number do I use to speak to customer care,
Who do I ask for in customer care.
Who writes the replies to reviews as I would like to speak with you.
Don’t ask me again to submit my booking reference number as I have done this in the past and still no communication.
Have you actually got a customer care dept.
So direct phone number please for customer care not email address as I have emailed on numerous occasions with no reply,
Thank you,
Chris.
6. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Awayholidays
Dear Chris,
We sincerely apologize for the inconvenience you have experienced. We understand that you have been trying to reach us and we assure you that your concerns are very important to us.
Please be assured we do have a fully functioning and dedicated Customer Care Department who are committed to addressing all customer queries.
We request you to kindly share the booking reference number with us so that we can look into the matter on priority and resolve this matter to your satisfaction.
Regards,
Away Holidays
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