Awayholidays Anmeldelser 

3 448
•
TrustScore 4.5 av 5

4,7

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Alex was so helpful and made the whole experience of booking a complicated itinerary so easy. He went the extra mile for us and was always responsive to any query. I highly recommend him.

Selskapet har svart

Vurdert til 5 av 5 stjerner

Alex always provides the best service when booking our holidays. He looks at various options and finds the best one that suits our requirements. He is very friendly and very helpful.

Selskapet har svart

Vurdert til 5 av 5 stjerner

I generally always book my own holidays, but for anything long-haul or specialist, I always use Alex. I have now booked five holidays with him, always recommend him to friends and contacts, and will a... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ian was excellent throughout the whole process. He really did his homework to find us a very good deal and a hotel that matched exactly what we were looking for. We were very pleased with his attent... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Reisebyrå

Skrevet av virksomheten

Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(3 448)

208 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Away Holidays and Alex

Alex was so helpful and made the whole experience of booking a complicated itinerary so easy. He went the extra mile for us and was always responsive to any query. I highly recommend him.

7. oktober 2026
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Svar fra Awayholidays

Dear Valued Customer,

Thank you very much for taking the time out of your day to share such flattering remarks about the service you received. It is always gratifying to know that our efforts are appreciated by our clients.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Ian was amazing from start to finish

Ian was amazing from start to finish. Really good customer service I will book all my future trips with Ian. Thank you

6. oktober 2026
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Svar fra Awayholidays

Dear Aisha,

Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience with Ian. He always strives to provide exceptional service and your satisfaction is utmost on our priority list.

Regards
Away Holidays

Vurdert til 5 av 5 stjerner

Brooklyn was very helpful and fast

Brooklyn was very helpful and fast. He went out of his way to find me the best and cheapest deal. I will definately use him again!

5. oktober 2026
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Svar fra Awayholidays

Dear Gina,

Thank you so much for taking the time to provide your feedback with positive comments regarding our team member, Brooklyn.

We are delighted to know that he was able to assist you effectively and swiftly with your needs.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Five star service

Brooklyn was very helpful & efficient.

3. oktober 2026
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Svar fra Awayholidays

Dear Alun ,

Thank you for taking the time to provide feedback. We are pleased to hear that Brooklyn was able to assist you efficiently. Your positive feedback will be passed onto him

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Ian exhibited exemplary professionalism…

Ian exhibited exemplary professionalism and patience throughout my travel planning, consistently providing prompt and thorough responses despite my being a nightmare client with frequent delays in responding to his phone calls and my exhaustive inquiries regarding logistics, accommodations, and regulatory matters, seating plans, luggage allowances, you name it, I asked about it!
Following an unavoidable booking cancellation due to hotel room unavailability, he processed my deposit refund within the hour. Subsequently, I rebooked the itinerary—opting for the premium room he had previously proposed.
I found the entire process seamless. I highly recommend his services to prospective clients; this endorsement is entirely unsolicited and reflects my genuine satisfaction with his exceptional support.

3. oktober 2026
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Svar fra Awayholidays

Dear Michael,

Thank you for your kind words and appreciation towards Ian's efforts in assisting you with your travel planning. We always strive to provide the highest level of customer service, and it is rewarding to know that Ian was able to provide excellence to meet your needs. Your comprehensive inquiries are not a nuisance but a chance for us to ensure that you feel totally comfortable and well-informed about your travel plans.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Alex always provides the best service…

Alex always provides the best service when booking our holidays. He looks at various options and finds the best one that suits our requirements. He is very friendly and very helpful.

29. september 2026
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Svar fra Awayholidays

Dear Ross,

Thank you for your valued feedback about our travel agent, Alex. We truly appreciate your kind words about his service. We are constantly ensuring the highest standard of service for our customers, and it's overwhelmingly pleasant to hear such positive experiences.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Alex was very helpful with my hotel…

Alex was very helpful with my hotel booking i will definitely book my next holiday with him
Regards
Satish

23. september 2026
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Svar fra Awayholidays

Dear Satish,

We are delighted to hear your positive comments about the hotel booking service provided by Alex. It is our highest priority to ensure exceptional service and your feedback demonstrates that we are succeeding in our efforts.


Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Perfect service

Booking with Alex was perfect. He was able to tailor our holiday to suit our needs. The price was very competitive and his service was fantastic.

22. september 2026
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Svar fra Awayholidays

Dear Jonathan,

Thank you for taking the time to share your positive feedback about your recent booking experience. We're thrilled to hear that Alex was able to provide an exceptional service and curate a tailor-made holiday package that met your needs.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Simply the best – 5 holidays booked and counting!

I generally always book my own holidays, but for anything long-haul or specialist, I always use Alex. I have now booked five holidays with him, always recommend him to friends and contacts, and will absolutely continue to do so. He has always been fantastic, but his support on our most recent trip was truly exceptional. Just 36 hours before flying, my travel companion received a "not fit to fly" medical note. I reached out to Alex, and he stepped in immediately. He worked efficiently and compassionately under intense time pressure to rearrange the entire holiday for us, saving what could have been a devastating situation. Alex doesn't just book trips; he completely protects his clients when things go wrong. If you want a travel agent who is reliable, highly skilled, and has your back in an emergency, ask for Alex.

22. september 2026
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Svar fra Awayholidays

Dear Valued Customer,

We're always delighted to hear such wonderful feedback from our esteemed customers. Thank you so much for appreciating the efforts of our team member, Alex. This is indeed a significant endorsement of our commitment to providing exceptional service.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

PERFECT HOLIDAY

I phoned and spoke with Alex - he listened to what I wanted to arrange and he arranged it exactly - no hassles or excuses!

8. september 2026
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Svar fra Awayholidays

Dear Elaine,

Thank you for taking the time to share your positive experience with our staff member, Alex. We value feedback from our customers, and it is always heartening to hear about our team doing great work.

Regards,
Away Holidays

Vurdert til 1 av 5 stjerner

Luxury caravan was tired and dirty

Luxury caravan was tired and dirty, carpets and furniture was very stained and smelly.
Kitchen utensils were sparce the grill did not work and the oven was well used.
The twin bedrooms were so claustrophobic.
I presumed an 8 berth would give us space, definitely not
Calling out of hours because an alarm kept going off, the loud noise stress out my dog. I had to climb on a chair and dismantle it, untill the maintenance man came the next day.
The clubhouse the muddy duck, cancelled event and close the bar during the day a whim, bad management.
Overall a horrible experience.
Mersea island is a lovely place to go for a chill.

7. september 2026
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Svar fra Awayholidays

Thank you for sharing your feedback. We are sincerely sorry to hear that your stay did not meet your expectations.

We kindly request that you reach out to dedicated customer support desk of hotel directly with your booking details.

So that they can address your concerns and improve their services for future guests.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Amazing customer service from Brooklyn !!

Family of four two week trip to Thailand arranged by Brooklyn who was fantastic in putting the whole trip together for us. Brooklyn worked hard arranging flights for three different Thailand locations, in three great hotels, all our transfer connections and bringing it all together within our budget. Nothing was too much trouble for Brooklyn and he kept us fully informed at each stage of the booking process. We highly recommend Brooklyn and Away Holidays to plan your perfect holiday, 5*****

8. september 2026
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Svar fra Awayholidays

Dear Philip,

Thank you so much for taking your valuable time to share your recent travel experience with Away Holidays. We are thrilled that our dedicated travel expert, Brooklyn, hit the mark on planning and arranging your entire trip to Thailand.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Neil was brilliant as aways

Neil was brilliant as aways - has helped us book a dream holiday to Mauritius - very happy

8. september 2026
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Svar fra Awayholidays

Dear Jay,

Thank you so much for your kind words. We're thrilled that you're satisfied with Neil's service and are excited about your upcoming trip to Mauritius. Neil is indeed a valuable part of our booking team who always strives to deliver top-notch service to our customers.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Alex was extremely helpful and very…

Alex was extremely helpful and very professional. Very grateful for his service and will be sure to use him again for future holidays.

8. september 2026
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Svar fra Awayholidays

Dear Valued Customer,

We're so excited to hear about your positive experience with Alex! It's always heartening to know that our clients are happy with our services. He truly embodies our core values of professionalism and competence.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

I was looking for a Maldives bargain…

I was looking for a Maldives bargain like you do and came across Away Holidays looked at thier choices and saw there where a few options. After contacting them I spoke to Brooklyn who was brilliant sorted a deal out on a recommended hotel and then arranged decent flights and upgrades defo use them and Brooklyn again 👍

4. september 2026
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Svar fra Awayholidays

Dear Michael,

Thanks for taking the time to share your experience with Away Holidays and our travel expert Brooklyn. We are delighted to know you found a great deal for your trip to the Maldives, and the recommended hotel and flight arrangements lived up to your expectations.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

I’m more than happy to recommend Alex…

I’m more than happy to recommend Alex at Away Holidays

This is not the first time I have had the pleasure of dealing with Alex. He has made a number of airline and hotel bookings for me and I have never been disappointed in the selection of the hotels and Airlines Alex has recommended

As usual Alex was very helpful and reliable throughout the booking process and nothing ever seemed like too much trouble.

He genuinely cared about providing a great service and making sure everything was done right. I really appreciated his kindness and professionalism and would happily recommend him

So if you want to book a holiday without the hassle and stress that goes with it, then contact Alex and he will be happy to help

2. september 2026
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Svar fra Awayholidays

Dear Shailesh,

Thank you for taking the time to share your positive experience with Alex from Away Holidays. We're glad to hear of your satisfaction with our services, and especially pleased that Alex has been able to consistently meet and exceed your expectations.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

I have used Neil from Away Holidays on…

I have used Neil from Away Holidays on numerous occasions and have always received an exceptional level of service. Neil consistently goes above and beyond to ensure everything is taken care of, and nothing is ever too much trouble. He is extremely professional, helpful and reliable, and always takes the time to understand exactly what you are looking for.

I have complete confidence in Neil and would highly recommend his services to anyone booking a holiday. His attention to detail and commitment to providing excellent customer service really set him apart. I will certainly continue to use Neil for all my future holidays.

29. august 2026
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Svar fra Awayholidays

Dear Yasemin,

Thank you for taking the time to share your pleasant experience with our travel consultant, Neil, from Away Holidays. We appreciate your kind words and are delighted to hear that Neil has consistently delivered an exceptional level of service.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

We spoke to a guy called Brooklyn

We spoke to a guy called Brooklyn, and explained what we wanted, he managed to get us the perfect holiday. His customer service is amazing very polite and attentive.
Thankyou Brooklyn 🙏🏻🙏🏻🙏🏻

24. august 2026
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Svar fra Awayholidays

Dear Carol,

Thank you so much for taking the time to send this lovely feedback about your recent experience with us and specifically, with our team member, Brooklyn.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Hotel booking

Ian was excellent throughout the whole process. He really did his homework to find us a very good deal and a hotel that matched exactly what we were looking for. We were very pleased with his attentiveness he was always polite, patient, and thorough. He worked hard to secure us a great hotel deal, and we truly appreciated his effort.

Highly recommended.

18. august 2026
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Svar fra Awayholidays

Dear Darren,

Thank you so much for taking the time to send your wonderful feedback regarding Ian's service. We are thrilled to know that he was able to meet your expectations and provide the service and attention you deserved throughout your booking process.

Regards,
Away Holidays

Vurdert til 5 av 5 stjerner

Dealt with Brooklyn to book a holiday…

Dealt with Brooklyn to book a holiday for my best friends 60th birthday. Brooklyn was very helpful and patient with my many questions. He assisted me in upgrading my flight seats to business class. All correspondence from me was promptly and professionally dealt with. I can't thank him enough.

18. august 2026
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Svar fra Awayholidays

Dear Sandra,

Thank you for your kind words and for taking the time to share your experience. We always strive to provide exceptional service to our clients and your words truly endorse our continuous efforts in enriching customer experiences.

Regards,
Away Holidays

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