I think the number of one star ratings here speaks for itself. The customer service is absolutely terrible. The worst I have ever experienced. This company has zero regard for customer loyalty. I have... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
If there is zero, I would awarded them with it. I urge people ( posible buyers from Autoschack) to read reviews first, before deciding to buy parts from them. I ordered front left complete Strut... Vis mer
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this company is selling bad quality products on amazon. Brought a cv axle and it came off when it was being installed. Grease and part literally came off and mechanic was shocked and mentioned he ne... Vis mer
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I have ordered many times brake parts for my mazda cx5 in the past and have always received the correct fit, yeah they arent OEM, but I am replacing them once a year anyways, at this price I can affor... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront. Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers. We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs. Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts. AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!
Kontaktopplysninger
115 Journeyman St, K2T 0N7, Kanata, Canada
- 1(866)990-3871
- emails.4200237.1208.99797fe1d2@4200237.email.netsuite.com
- autoshack.com
1,4
Dårlig
239 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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I ordered the calipers,brakes
I ordered the calipers,brakes, and rotors set, and I must say for the price (which was under $300) I’m very much pleased.all of the parts came as a whole in excellent condition,everything fits and looks great. I must say from all of the bad reviews I’ve read I was a little skeptical, but I had a gut feeling telling me just to order from this site and I’m happy I did, people complained up here for basically not having common sense.make sure that you have the correct parts entered in for your car and everything should be fine. Thank you auto shack for making me a happy customer. I look forward to doing business with you again.
10. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Dear Michael,
Thank you so much for taking the time to leave a review of our company. We greatly appreciate your feedback and are thrilled to hear that you are pleased with the calipers, brakes, and rotors set you ordered. We take pride in offering quality parts at affordable prices, and we're glad that everything arrived in excellent condition and fit your vehicle perfectly.
We understand that there may be negative reviews out there, but we're glad that you trusted your gut and had a positive experience with us. Your comment about having the correct parts entered for your car is absolutely right, and we always encourage customers to double-check their vehicle specifications to ensure a proper fit.
If you ever need anything in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and quality parts. Thank you for choosing AutoShack, and we look forward to serving you again.
Best regards,
AutoShack Customer Service
Return scam…
I recently returned some rotors never had shipping problems until now sum how autoshack claims to never received them promoting a hold on my refund also had to pay return shipping I knew from bad experience with not all but particular customer service men there is sum scams being performed within this company untill further notice my advice be careful weigh other options scam avoid at all cost
5. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Terrance,
Thank you for sharing your concerns with us. We are genuinely interested in resolving this issue for you as soon as possible. In our records, the last note we have is from July 5th, where you inquired about the update on your refund and mentioned providing a tracking number. We understand the importance of tracking information to investigate the return shipment and determine if we have received the parts.
To proceed with resolving this matter, we kindly request that you provide us with the return tracking number. This will enable us to promptly investigate the status of your return and expedite the refund process. We want to assure you that we are committed to addressing your concerns and providing a satisfactory resolution.
We take your accusation of scams within our company seriously. As we mentioned earlier, we are a reputable company dedicated to offering quality products and exceptional customer service. If you have any specific evidence or additional details to support your claim, we encourage you to share it with us. We will thoroughly investigate the matter and take appropriate actions if necessary.
Please be assured that Autoshack does not condone any fraudulent activities, and we are determined to address any concerns you may have. We appreciate your patience and cooperation in resolving this matter.
Best regards,
AutoShack Customer Service Team
Strange Pricing and Lack of Thinking outside the box
Their pricing is very odd on Amazon and their own website for that matter. I ordered a Kit with front and rear brake pads and front and rear rotors. The price of the package was $414 with tax. I discovered after that if you order the same 4 items individually it costs $307 with tax. A $100 DIFERENCE !! Are package items not suppose to be where you save money ? Worse part is that they wont simply refund the difference they are making me return the parts and order EXACTLY the same thing again. What a waste of time ! The parts themselves seem decent enough but they need to figure out their pricing structure and return policy. The parts individually are SCD1084, SCD967, PR63008LR and PR63007LR. The package is SCD967PR63007LR. Same parts Exactly.
24. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Thank you for sharing your feedback and expressing your concerns regarding the pricing difference and refund process. We understand your disappointment and frustration with the situation.
Regarding the pricing difference you mentioned, we would like to clarify that our prices are updated on a daily basis to reflect various factors, including inventory availability and promotions. Occasionally, individual prices may differ from bundled packages due to specific circumstances such as inventory liquidations or special offers.
In terms of the refund process, we apologize if our system is not currently set up to accommodate the specific refund request you mentioned. We understand that this may seem inconvenient, and we apologize for any frustration it may cause. Our aim is to ensure a fair and consistent approach to refunds for all our customers.
If you would like to proceed with returning the parts for a refund, we are here to assist you throughout the return process. Our customer service team will provide you with the necessary instructions and support to ensure a smooth return experience.
We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please don't hesitate to contact us. We are committed to resolving any issues and ensuring your satisfaction as our valued customer.
Thank you for choosing AutoShack, and we apologize again for any inconvenience caused.
Best regards,
AutoShack Customer Service
I ordered one too maney sets of…
I ordered one too maney sets of slotted rotors and brake pads,and figured that auto shack.com would have helped there customer by covering the return shipping cost!apparently i was sorley mistaken and told that i had to cover the return shipping cost so they can tur around and sell the same rotors and pads for the same price,shame on them as a vendor and auto part dealer for trying to make me spend 97.00 us american hard earned dollars so they can get gain off of the exact same part im sending back.My opinion and im sure most will agree that this i unacceptable and plain lousy so called customer service I believe 1 star isn't even in order i warn anyone who tries to shop for there parts here to go to a different site if you expect good customer service here THEY DO NOT PROVIDE THAT HERE!!!!!!!! 👎
27. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Dear Lou,
Thank you for sharing your feedback regarding your recent purchase of slotted rotors and brake pads. We understand your frustration and apologize for any inconvenience this may have caused.
Mistakes can happen, and we sincerely apologize if you received an extra set of rotors and pads. In such cases, we would certainly cover the return shipping cost. However, in this particular situation where the extra set was not our error, we do require the customer to cover the return shipping expenses.
We value your feedback and understand the importance of providing excellent customer service. We appreciate your understanding in this matter and apologize for any disappointment caused. If you have any further concerns or questions, please feel free to reach out to us directly through Amazon Buyer Messages. We are here to assist you in any way we can.
Thank you for choosing AutoShack, and we hope to have the opportunity to serve you better in the future.
AutoShack Customer Service
I just got my set for my 16 impala…
I just got my set for my 16 impala limited. They look great and fit well but they have a decen cricket chirp going down the road. I hope this doesn't continue cuz that's a terrible noise
20. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Dear Jim,
Thank you for your feedback regarding the brake performance of the set you purchased for your 2016 Impala Limited. We appreciate your observation about the cricket chirp noise you are experiencing while driving. We understand that this noise can be quite bothersome.
We would like to ask if you followed the Brake Bedding Procedure included in the Brake Pads Box during the installation. The Brake Bedding Procedure is an essential step to ensure optimal performance and minimize any potential noise issues. We recommend following the proper break-in process as outlined in the procedure to allow for an even transfer layer to form between the brake pads and rotors.
To assist you further, we have provided detailed instructions on how to properly bed your brake pads and rotors. Please refer to the following procedure:
https://www.autoshack.com/how-to-bed-in-your-new-brakes
We also want to share a helpful video tutorial on YouTube that demonstrates the brake bedding process. You can watch it here:
https://www.youtube.com/watch?v=uP8LrTAc4I8
If you have any additional questions or require further assistance, please do not hesitate to reach out to us at 1-866-990-3871 or customerservice@autoshack.com. Our dedicated customer service team is here to help and provide any necessary support.
Thank you for taking the time to share your experience, and we apologize for any inconvenience caused. We appreciate your business and the opportunity to address your concerns.
Best regards,
AutoShack Customer Service
New shipping rules doubles prices. autoshack is checking into this.
I bought a front 2002 sierra 4x4 wheel bearing on amazon , Autoshack . I just ordered a front cv axle for same truck,of through amazon. amazon shipped it free. The order I wanted on july 14 was only a couple of ball joints and a swaybar link , 5 lbs max and a small box. just over $50.00 can and $47.00 shipping,Autoshack.ca wanted to Double the price by charging outrageous shipping fees. Autoshack.com emailed me and stated the shipping by ground should be free, and they are checking into this I was very happy to hear this. I phoned the 1800# twice and both times was told by customer support the extra shipping fee stands and there is nothing that can be done about it. the weight and package size dictated the fee, It didn't make sense because previously the 4x4 cv axle and the 4x4 bearing hub both shipped free to my location through autoshack on amazon. Autoshack.com checking into it sounds promising. I hope to reopen my acct with them if they straighten this out. I had to find $ 460.00 worth of 2010 dodge journey rear suspension parts elsewhere yesterday. rick
13. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Rick can you email Garrison@autoshack.com our Company's General Director. We'd like to setup a call to get this resolved and corrected and the info you have been providing had been very important to us and our customers.
Dear customer,
Thank you for bringing this matter to our attention. We greatly appreciate your feedback and apologize for any inconvenience you experienced with our shipping fees. At AutoShack, our standard ground shipping is supposed to be free, and we also offer an express shipping option for an additional cost.
It is concerning to hear that you encountered outrageous shipping fees when ordering directly from AutoShack. Our standard ground shipping should have been displayed as no cost during the checkout process. We would like to investigate this further to ensure it doesn't happen again. If you could provide us with more information about your order and the specific shipping fees you encountered, it would be greatly appreciated. This will allow us to re-create the issue and address it promptly with our IT staff.
We value your business and want to make sure that every customer has a positive experience with us. If there is a technical issue on our website, we want to resolve it right away to provide you with a seamless shopping experience.
Please feel free to reach out to our customer support team with any additional details or questions you may have. We are here to assist you.
Best regards,
AutoShack
You're awesome
I never thought that I could find a better price for my bargain than autoshack everything I have purchased has been sent to me as promised and every part fits to perfection. I have not one bad complaint about any of the car parts I have placed and received. Thanks autoshack I will be ordering more from you
1. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
James,
Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your kind words and are thrilled to hear about your positive experience with AutoShack. We are delighted that our products have met your expectations and provided a perfect fit for your vehicle.
Your satisfaction is our utmost priority, and we're grateful for your continued trust in our business. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our team is here to ensure your automotive needs are met.
Once again, thank you for your support and for choosing AutoShack. We look forward to serving you in the future and providing you with more exceptional car parts.
Best regards,
AutoShack Customer Service
They deserve a zero..
They deserve a zero... have attempted to order brake parts from them four times now. They take the order, hit up the debit bank account and send order confirmation then a hour later I got order failed email then a order canceled email, with a number to call customer service. I've spent several hours on hold total waiting to ask why order was canceled after bank approved and received confirmation. Won't EVER try to but anything from them again. Tons of bad customer service and wrong fitament issues.
12. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Rob,
We're truly sorry to hear about your recent ordering experience with AutoShack and we deeply appreciate your patience. It seems there may have been an error in our systems, and we sincerely apologize for the inconvenience this has caused.
We take every feedback very seriously and are committed to providing the best customer service possible. Our records show no recent calls associated with the number ending in 9412. To help us investigate your case and listen to the call logs, could you please provide the phone number you used to contact our team? This will help us understand the issue more clearly and find the best possible solution.
Please reach out to us at 1-866-990-3871 or email us at customerservice@autoshack.com. We genuinely want to resolve this for you and ensure a better shopping experience in the future. Thank you for bringing this to our attention, and we look forward to assisting you soon.
Thanks,
AutoShack Customer Service Team
Avoid at all cost
Ordered a Brake part for a 1/2 ton dodge, search engine and description claimed it would fit, but the part is Drastically smaller than needed. Contacting customer support was useless as the claimed I got what I ordered and they did nothing wrong, however now the ad is conveniently off the website. They refuse to admit any fault. The only thing they would offer was for us to pay for shipping back which would cost$90 and pay an undisclosed restocking fee. The part only cost $120 to begin with. This company won't even tell us what the part would fit so we can't sell it ourselves. You would be better off buying anywhere else, as this company doesn't care about there costumers at all.
26. april 2023
Anmeldelse skrevet uten oppfordring
OK Parts - Annoyed about the data breach
I ordered an axle for my Grand Caravan from this company through Amazon. The car is driven much and it's old. I got the axle quickly and had it installed. I doubt that it's a high quality part, but I don't care. It met my needs. Had that been the end of things, I'd have not even bothered to review or send a positive review.
Anyhow, days later I started to get refund scam texts from someone with personal information about me claiming to be Autoshack. It's an obvious scam because the refund is greater than what I paid. If it was an Amazon breach, I'd be hit by scam attempts from multiple marketplace vendors. I'm sure that it hasn't happened to only me. It would be professional to be warned.
10. mai 2023
Anmeldelse skrevet uten oppfordring
Do not order from this company
This company deserves 0 stars. I've placed an online order for my Jetta diesel car engine 1.9 - year 2005 (2 CV axles). They shipped me incompatible parts that do not fit my car. They refuse to take full responsibilities for sending the wrong parts (I have a proof of purchase that I've ordered correct parts), and want me to ship the parts back at my expense.
11. mai 2023
They need a zero rating!
They need a zero rating!! Garbage, they sell poor quality!! They dont refund parts that they purposely sell improper parts that dont fit!! Buyer beware!! They are a corrupt company!!
20. mai 2023
Anmeldelse skrevet uten oppfordring
Beware of this sneaky company
They sent me wrong part.... Knowing it was wrong part. I searched for rotors and brakes for 1993 astro and they showed me the brakes I then ordered. I was on road when ordered them cause I drive for a living and my shop wasn't able to get me in for three weeks. Find out wrong part. Call customer service and they ask if it's for the chev Astro I said yes and they said well those brakes aren't for and astro. Plus it's been longer then a month so can't return them. It was absolutely impossible to get my van in shop any sooner. And why would you send out a part knowing it wasn't for vehicle you were searching for? They are a dishonest company that trick you into losing money. I will never buy from them again and will broadcast as much as I humanly can to everyone about their unprofessional and deceptive standards. Basically they are scammers and have found a legal loophole to take away people's money that they worked hard for. So beware of this company
22. mai 2023
Anmeldelse skrevet uten oppfordring
Three Times now when ordered two or…
Three Times now when ordered two or more items their couriers lose items
17. mai 2023
Anmeldelse skrevet uten oppfordring
Wrong fit larger than what I ordered no…
Wrong fit larger than what I ordered no return address or a way to contact customer service this evidently happens another with these folks
The 1800 number on the box gives u so.e crap about medical this is a part for my car w t f
15. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Hi Jennifer,
Our Contact Center hours are posted on our website. We see that you called in at 8:29 this morning and got looked after.
Please let us know if we can provide you with further assistance.
Thank you,
AutoShack
Had a defective part
Had a defective part. They were helpful and had warranty parts shipped out in a very quickly
16. mai 2023
Anmeldelse skrevet uten oppfordring
I wasted $50 on an overpriced part
I wasted $50 on an overpriced part. Found it cheaper on eBay... Ok, that's my fault. Here's the kicker. This trash company will charge you to return an unopened box. That's fine make your $10 off me.
From what I can tell all this company is doing is marking up china parts and then pretending to be something more.
You can literally just go to eBay and save yourself the 40-60% markup this clowns pit on everything.
11. mai 2023
Anmeldelse skrevet uten oppfordring
I ordered a lower left control arm
I ordered a lower left control arm with ball joint for my 2014 Subaru Legacy with the 2.5L. It arrived promptly and was able to schedule it in with my mechanic friend.
Everything went smooth till we backed the car out and steering wheel was an entire 1/4 rotation out. My mechanic and I where puzzled as we had not touched and steering components. We where left with no other choice but to remove it. We compared it to the old one and the old one was at least 1/2" longer from stabilizer link mount to center of ball joint.
As to not leave me stranded I had to pay my mechanic to reinstall the old one.
I have initiated several emails with customer service, sending pics ads requested for Case # 729691, this has been going on now for two weeks of me trying to chase them down, extremely disappointed with the customer service.
I have heard nothing at all.
29. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Good day Gelnn,
Our Contact Center has reviewed your case and will be in contact shortly with a resolution for you.
Thank you for your patience while we looked into this matter.
AutoShack
Vehicle fit doesn't mean it FITS!
I ordered the part through the site and it stated that it fit my vehicle. I was happy and excited when it got here and then found out it wasnt the correct fit. Contacted the customer support and they made me wait 6 days with no respone until I called and they stated it was for Canadian Market. I asked where it stated this and why it said it would fit my vehicle. They said I could return it but i would have to pay for shipping which would amount to the price of the part. I still have pictures of the sight and the part I ordered where it doesnt state anywhere that its for canadian market.
24. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Good day Jakob,
We reviewed your complaint and looked into the issue further.
We see that although the website said the part fits your vehicle there were additional notes on fitment.
We have emailed you return labels this morning to shi the product back for refund.
We are also working with our developers to make the site more easy to follow and clear for future customers.
Thank you for your patience while we looked into this matter.
AutoShack Customer Service.
Horrible customer service
Horrible customer service. Ordered a part online said it was the right one when I got it it was not the right fit. And then they tried to tell me I didn't put in my information right And then told me to pay for the shipping for it to go back to them
3. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Good Day Devon,
We looked into your complaint and were able to find your order and browser session on our website. We watched the review and found that the product displayed the warning "Your current vehicle is not compatible with this part" but you still purchased it. We can help you with returning the order for refund. But, unfortuantely, as our website informed you the part was not compatible the return shipping cost will be your responsibility. We'll provide a copy of the warning from your web session to you in email as Trust Pilot does not have an option for atachments.
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.