Auto Shack Anmeldelser 

Svar fra Auto Shack

5. mars 2024

Dear Sam,

Thank you for bringing this to our attention. We understand the importance of timely delivery, especially when your vehicle is waiting for parts. Your order was placed on February 26 at 6:02 PM EST and was picked up the following day, February 27. According to our records, your order has been successfully delivered today, March 4, within our 5 business day timeframe.

We recognize the inconvenience this has caused due to the expectations set for 2 to 3 day delivery. As a gesture of our commitment to customer satisfaction, we will be providing a return label tomorrow, March 5th, for you to send back the part for a full refund.

We value your feedback and are continuously working to improve our service. Thank you for your patience and understanding.

Regards,
Customer Service Team
AutoShack

Svar fra Auto Shack

4. mars 2024

Certainly, here's a response:

"Hi Michael,

We're sorry to hear about your experience and would like to help resolve this issue for you. However, we couldn't locate an order under the gmail.com account provided. In order to assist you further, could you please provide us with additional details associated with your order, such as the order number or the email address used for the purchase? This will help us investigate the matter and address your concerns accordingly. Thank you for bringing this to our attention, and we hope to hear back from you soon.

AutoShack Customer Service Team

Svar fra Auto Shack

Oppdatert: 28. feb. 2024

Dear Jonjon,

Thank you for your updated feedback. We understand your frustration regarding the parts that have experienced issues within three months. However, as we discussed previously, our warranty policy covers defective parts for a period of six months from the date of purchase. Unfortunately, as the parts are now past the warranty period, we are unable to accept returns or provide replacements.

We always strive to ensure that our customers receive high-quality products, and we regret that your recent experience has not met your expectations.

As stated on all AutoShack product listings on Amazon, our parts are backed by a 6-month warranty to protect against defective parts. We strongly recommend professional installation to ensure optimal performance and longevity of the parts.

Regards,

Customer Service Team
Auto Shack

Svar fra Auto Shack

21. feb. 2024

Dear Paul,

Thank you for sharing your feedback with us. We're glad to hear that you've had success with Auto Shack in the past, and we apologize for any inconvenience caused by the delay in your recent order.

Upon reviewing your order, we found that you placed it at 2:48 PM on February 15th. The package was picked up by UPS just 4 hours later, which is typically a swift turnaround time. However, please note that Monday, February 19th, was a holiday in Canada, resulting in UPS and many other businesses being closed. As a result, there was a delay in the delivery process.

We want to assure you that your 4 parcels are currently out for delivery today, February 21st, and should be delivered within the estimated timeframe of 4 business days.

Thank you for your understanding and patience in this matter. We appreciate your continued support and hope to serve you again in the future.

Best regards,

Customer Service Team
Auto Shack

Svar fra Auto Shack

8. feb. 2024

David,

We apologize for the inconvenience you experienced regarding the shipping of your order. We understand the frustration of expecting expedited shipping and receiving standard delivery instead.

After reviewing your case, we found that a return was generated and an intercept request was submitted to have the package returned without any action required from you.

We regret any inconvenience this may have caused you, and we want to assure you that we take your feedback seriously. On behalf of AutoShack and UPS, we apologize for the delay and any disappointment it may have caused.

We understand the importance of timely delivery, especially when it comes to auto parts. We appreciate your understanding and patience as we work to resolve this issue. If you have any further concerns or questions, please don't hesitate to reach out to us.

Sincerely,
Customer Service Team
AutoShack

Svar fra Auto Shack

6. feb. 2024

Dear Kevin,

Thank you for taking the time to share your recent experience with us.

Upon reviewing your case, we understand that you initially ordered a set of rotors for your Jeep by selecting from the options provided based on size. However, it seems there was a misalignment between the rotor size you ordered and the specifications required for your vehicle.

We appreciate your honesty in acknowledging that you made a selection somewhat blindly, and we completely understand how that can happen when faced with multiple options. As a result, we have taken the necessary steps to provide you with return labels for the incorrect rotors. We are pleased to hear that you have already placed another order with us for the correct rotors that will fit your vehicle perfectly.

At AutoShack, we value our customers and strive to make every transaction as smooth as possible. We're here to assist you in any way we can, and we appreciate your business. If you have any further questions or require additional support, please don't hesitate to reach out to us.

Thank you for your understanding and for choosing AutoShack.

Regards,
Customer Service Team
AutoShack

Svar fra Auto Shack

6. feb. 2024

Paul,

Thank you for choosing AutoShack for your recent brake rotor purchase and for taking the time to share your experience with us. We are delighted to hear about your positive encounter.

It's wonderful to know that you found the front and rear drilled and slotted brake rotors to be of great quality and a perfect fit for your 2013 Honda Civic. Achieving a quiet and smooth operation after the test drive is precisely what we aim for with our products.

We appreciate your trust in AutoShack and your kind words regarding our products. Should you ever require another set for your next brake job or have any questions or needs in the future, please feel free to reach out to our Customer Service Team. We are here to assist you and ensure your satisfaction.

Thank you once again for your business and for sharing your positive feedback with us. We look forward to serving you in the future.

Regards,
Customer Service Team
AutoShack

Svar fra Auto Shack

20. des. 2023

Merci beaucoup, Marcus, d'avoir pris le temps de laisser un avis sur notre entreprise et pour vos commentaires. Nous apprécions votre soutien. Si vous rencontrez le moindre problème ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à contacter notre équipe du service client. Nous sommes là pour vous aider.

Svar fra Auto Shack

Oppdatert: 14. des. 2023

Dear Mr. Cheesepuff Sanders,

We appreciate you taking the time to share your feedback. We want to clarify a few important points regarding the fitment of auto parts to ensure our customers have the best experience:

1. Our fitment search relies on the vehicle information provided by the customer, such as year, make, and model. However, it's crucial to consider additional factors like trim level and other vehicle specifications that might affect part compatibility.

2. We encourage our customers to carefully review the fitment information displayed in the product listing. This information is there to help confirm whether the part is suitable for your specific application.

3. If there's any uncertainty or if you need assistance in selecting the right parts for your vehicle, please contact our Customer Service team. They are available to provide guidance and ensure you make the correct purchase.

Regarding your specific case, it appears that the part ordered was not compatible due to missing vehicle details. While we understand your frustration with not being able to return the parts, our return policy stipulates that parts cannot be returned once installed as they are no longer in new condition. We must adhere to this policy to maintain the quality of our products.

However, we do not condone any form of disrespect or inappropriate language towards our staff. We aim to provide the best service possible, and civil communication is an essential part of that process. Please let us know if you would like us to provide you with recordings of your behaviour.

AutoShack Customer Service Team.

Svar fra Auto Shack

6. des. 2023

We appreciate your feedback, Andrew, and we understand your frustration with your recent purchase. It's essential to review all fitment notes and details when ordering replacement auto parts, as they provide critical information to ensure compatibility.

In this case, the brake code plays a crucial role in determining the correct parts for your vehicle. We encourage customers to carefully check their vehicle's specifications and use the fitment notes provided, especially when purchasing critical components like brake parts.

Unfortunately, as the part has already been installed, we are unable to accept a return. If you have any further questions or need assistance with future purchases, please feel free to reach out to our customer service team. Your understanding is greatly appreciated.

AutoShack Customer Service Team

Svar fra Auto Shack

1. des. 2023

We appreciate your feedback, Robert. However, I would like to clarify some details regarding your order.

Your order was placed on October 6, 2023, and it was delivered by UPS on October 13, 2023, which is within 5 business days. We understand that you had challenges finding an installer due to your location in the Arizona desert, but it's essential to note the delivery timeline.

Regarding the radiator's compatibility, we always encourage our customers to verify fitment details before making a purchase, especially for complex products like radiators. If you are uncertain about which product to select, our customer service representatives are available to assist you in choosing the right one.

We did receive your claim and promptly requested additional information, even though it was outside of our standard return window. Regrettably, we must adhere to our return policy, which allows for returns within 30 days. When it became clear that the return request fell outside this timeframe, you were informed of our policy.

We take customer service seriously, and our representatives are here to assist. However, it's important to maintain respectful and courteous communication, as using offensive language or cursing is not acceptable. We encourage all customers to engage in a polite and constructive dialogue with our team.

In the future, we recommend verifying fitment details before ordering and contacting us promptly if any issues arise within our return policy window. We value your business and are here to assist with any future automotive needs you may have.

Thank you
AutoShack Customer Service Team

Svar fra Auto Shack

8. feb. 2024

Troy,

Thank you so much for your continued loyalty and for taking the time to share your positive experience with Auto Shack on Trustpilot. We are thrilled to hear that you have been satisfied with our parts, service, and pricing over the past few years.

We truly appreciate your recommendation to others seeking reliable parts at competitive prices. It's customers like you who inspire us to maintain the high standards of quality and service that we strive for every day.

We're delighted to hear about your recent order for lower control arms and a CV shaft for your QX56. If you ever need anything else in the future, whether it's parts or assistance, please don't hesitate to reach out to us. We're here to help!

Thanks again for your support and trust in Auto Shack. We look forward to continuing to serve you for many more years to come.

Regards,
Customer Service Team
Auto Shack

Svar fra Auto Shack

25. okt. 2023

Dear Mark McIntyre,

Thank you very much for taking the time to leave us a 5-star review on Trustpilot. We genuinely appreciate your feedback and your business.

We're pleased to hear that you ordered a pair of rear calipers for your 2015 Honda Civic back in July 2023 and that you've had no problems since then. Your trust in AutoShack is greatly appreciated, and we're honored that you've returned to order an additional pair for your 2014 Honda Civic.

It's excellent to know that you also performed a complete brake fluid flush during the caliper installs. Regular brake maintenance is essential for vehicle safety and performance, and it's great to hear that you're dedicated to this.

As you mentioned, time will indeed tell with your semi-annual brake maintenance. Please know that we're here to support you during your spring and fall tire changeovers or should you have any other automotive needs. Our customer contact center is ready to assist you whenever you require our services.

Once again, thank you for your trust in AutoShack, and we look forward to continuing to serve you in the future. If you ever have questions or need assistance, please don't hesitate to reach out.

Best regards,

The AutoShack Team

Svar fra Auto Shack

28. aug. 2023

Hi Paul,

We greatly appreciate you taking the time to share your experience with us. It's wonderful to hear that the ABS hubs you purchased for your 2nd gen Dodge Cummins have been performing well for over three years, even while handling heavy loads. Your trust in our products and your positive feedback mean a lot to us.

We also want to thank you for your kind words regarding your interactions with us. We strive to provide excellent service and high-quality products, and we're thrilled to know that your orders for mirrors, brakes, and hubs have met your expectations.

Thank you once again for choosing AutoShack for your automotive needs. If you ever require assistance or have any questions, please don't hesitate to reach out. We're here to help!

Best regards,
AutoShack Customer Service Team

Svar fra Auto Shack

28. juli 2023

Hey there David,

Thank you for your patience while we work towards a resolution for this situation.

The reason that we request information on the VIN, the packaging and how the mirrors do not fit is so that we can determine if this is a fitment issue, a packaging error, a manufacturing defect, or an ordering mistake and to find out if it is a one-time occurrence or could potentially become a repeat situation. We not only want to correct this with you and your customer but also make sure that this specific problem does not happen with any future customers. We also wish to ensure that if we send you replacement product that they fit properly.

With this information we can ensure that the fitment of the mirrors is correct: that the connections are for extendable, heated, manual folding with power adjust, with tow style and 6 hole/5prong connectors. We can then determine if a replacement order is appropriate or if the necessary resolution is a refund.

We have included PrePaid Labels for the return. Please make sure that the product is well packed and we recommend that you take pictures before shipping as a precaution.

We appreciate your business and thank you again for choosing Autoshack.

Svar fra Auto Shack

28. juli 2023

Ron,

Thank you so much for taking the time to leave us a review! We greatly appreciate your kind words and are thrilled to hear that you had a great experience with AutoShack. We're glad you are pleased with the quality and delivery time of your purchase.

If you ever need anything else or have any questions in the future, please don't hesitate to reach out to us. We're here to assist you with all your automotive needs.

Thanks again for choosing AutoShack, and we look forward to serving you again!

Best regards,

AutoShack Team

Svar fra Auto Shack

Oppdatert: 18. juli 2023

Update: The full kit does not need to be returned. Just the wrong caliper or both calipers. We were trying to provide you with a solution so you could purchase the correct calipers locally or through another E-Commce website. This is not Hypocrisy at the highest level. You arew disappoint and frustrated and we tried to provide a solution to get the correct calipers for your vehicle. If you don't like the solution we understand. But if you don't want to return the calipers for refund we're not sure what you are looking for.

Ed,

We appreciate you bringing this issue to our attention, and we apologize for any inconvenience you have experienced. It is our utmost priority to ensure that our customers receive the correct and fully functional parts they have ordered.

Based on the photo documentation you provided, it appears that one of the calipers you received is misprinted, leading to confusion about which side it is intended for. We understand your frustration in receiving the incorrect parts.

To resolve this matter promptly, we will investigate the situation further. Our team will provide you with prepaid return labels for the two calipers you received. Once we have received and inspected the returned items, we will issue a full refund for the amount paid. Unfortunately, we cannot send a replacement set of calipers as we believe the same issue may occur.

We sincerely apologize for the delay in addressing your concerns. We acknowledge that our response time was not up to our usual standards, and we deeply regret any frustration caused. We are committed to rectifying the situation and ensuring that our valued customers receive the support they deserve.

If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact our customer support team. We are here to provide you with the necessary assistance and resolve this matter to your satisfaction.

Thank you for your understanding and patience.

Best regards,

AutoShack