Auto Shack Anmeldelser 

Good parts at affordable price.
I ordered few times calipers,hub bearing assembly and brake rotors.No issues and last same as oem.

I purchased a set of lower control arms for a 2014 pathfinder, after 8000km the bushings were worn out. Parts appear to be cheaply made. Parts are 1 month out of the 6mo.warranty, Auto Shack says they are "very sorry".
It appears lower price = Cheap product.

I only ordered once from this website but I have zero complaints. I ordered 2 brand new full strut assembly’s and it was only $215 with free shipping. I installed them myself and they seem to be great so far. Vehicle handles and rides much smother then before I changed them out. Quality parts for an unreal price. Will buy from here again if I need parts in the future.

UPDATED: After arguing with multiple customer service representivates they finally refunded me for a part that they sent which was incorrect. Still 100% stay away from this website. They will be dishonest,lie,delete part listing and do everything they can to not refund you if they are wrong.

What a racket, I ordered online Sunday, Monday nothing, Tuesday they said it was shipped, Tuesday afternoon the Label was not created yet as per UPS. So it has not left yet so I won't receive it this week as promised. They are a lying bunch and will charge you big for restocking....never buy from them
As an answer to their reply, "I order the part with no knowledge of the mentioned holidays as the website did not show the case. A pour excuse to put the blame on to customers.
Just received an update from UPS, My package is to arrive Monday, so 8 days from my order. Isn't it a lousy outfit. do yourself a favor and stay away from them

I ordered through Auto shack on Saturday and paid for Express shipping meaning two days that's what it says or claims on the website I understand that I ordered on Saturday but say I ordered on Monday I'm still not going to get my shipment until Thursday meaning that's not express shipping I paid $20 for when I could have just got the free shipping through Auto shack and got it at the same time so you ripped me off for $20 I will not ever be ordering nothing else to you and I advise my friends and family to do the same I called this morning spoke to a representative she claimed that she was going to refund my $20 back for the express shipping ends up calling me back and saying they can't do that so I'm out of $20 and and don't get my express shipping which is b*******

My experience was great, my loaded steering knuckle arrived quickly and very well packaged in shrink foam. Installed perfectly and works as well as original.

I bought parts from auto shack and I had no problems at all. I purchased a radiator for my 2012 Impala perfect fit thank you very much a satisfied person

I'd give a 0 but it wouldn't let me. I spoke with a representative and he gave me part# to order for car. I did more searching and because this was fastest company for shipping time we went with them. So I ordered the parts based off what representative gave me. Received parts today 01.11.23@ 12:39pm and when arrived they were wrong. Called to get these shipped back and get correct parts sent on 01.11@2pm but was told I had to pay for shipping because they "couldn't" find my phone call. So now I have to pay for their representative mistake!!! This company is a scam!!!!! Making me pay $90.00 in shipping cost for $143.00 part. This way they get the New NEVER removed from box/plastic wrap parts back for 53.oo to resale Full price. They made money off THEIR mistake and I have to pay. RIP OFF COMPANY!!!! DO NOT USE THIS COMPANY!!!!

parts are spot on, work nice will be buying again

Bought a what they said was “new” power steering pump. Leaking after minimal use over 7 months in my Jeep. Maybe 400 miles at best. They said the warranty expires in 6 months. A part like that should certainly have a warranty longer than that! Customer service wanted nothing to do with it and just said sorry! The pump still looks brand new except for fluid leaking out of it from the seal!

Update, removed pump and found pinched O ring installed during manufacturing leaking. Took back cover off and O ring was broken! Certainly was issue upon assembly just took it some use to fully blow out and aggressively leak. Not normal wear and tear!

So I’m the end this product was defective and since I barely used my Jeep in the past 6 months the failure-damaged O ring blow out was delayed. ALL other pumps come with minimum of 1 year and some lifetime!

Order 4052204758324

So I ordered my part and somehow they managed to send me the wrong rear shocks. Not knowing that and trusting that a supposedly reputable company will stand by their products. Fat chance so now I'm out of money and stuck with the wrong part.

I had a very rude supervisor, and between her and the other employees I've been lief to so much. I paid for express shipping, and DHL hasn't even received my part yet so it can be delivered. The supervisor hung up on me. They've given me 2 different days that I will be getting my part. Then they change those days. I have never had suck a horrible experience besides with ebay. Right now Autoshack and Ebay are the worst companies to deal with. Everyone except 2 women were very rude couldn't be honest, or do anything I asked them to do. I paid for express shipping so I could get my part faster. These women refused to help me locate the part. They both lied to me. I really think those lady's need more customer service training. I don't appreciate the way the acted. The gentlemen I spoke with all helped me especially the last gentleman. I really appreciate that he understood, and got to the bottom of the whole situation.

I was looking for a radiator for my 2012 Nissan Quest and ran across Auto Shack on the web. Price was super reasonable…$200 cheaper than the local market where I’m from so I ordered it. To my surprise, part came in 3 days after order, well packed and brand spanking new. Installed it and it was a perfect fit. Will do business with again!

Great price, great service, great part! I ordered a drive shaft on a Saturday afternoon and received it by Tuesday. So far it's working fine. And the price was great. Thank you!

I've never wrote a review before but that's how bad auto shack has done me I bought a complete brake set front and back for my truck three of the rotors are correct and one is not I've called I've emailed them send pictures of the parts like they wanted I can't get anyone to call me back likei was told days ago this has been going on for two weeks now I will never buy anything from auto shack again I've learned my lesson all I can say is run DON'T BUY ANYTHING FROM AUTO SHACK

price is a good deal but then again I ordered my parts on September 27th 2022 and it's October 31st and still never got them. plus they don't have no contact information. so if u see dis I sent multiple emails..

HORRIBLE CUSTOMER SERVICE!!! I ordered rear struts for my car. The website said they fit my car. When I got them, the mounting bolts were a couple inches too short. I called AutoShack and they confirmed they sent the correct struts for my car and sent me an email to respond to with my car info and photos. I did that, including a photo of the old and new next to each other clearly showing the bolts were too short. A week later I called again and that person confirmed they sent the correct struts for my car, then said they'd look into the issue and get back to me in 45-60 minutes. I also resent them my email. It's been 6 more days and still no return call??? Don't they care that my car was unusable? I ended up buying coupling nuts and threaded rod to make the bolts long enough to install. HORRIBLE CUSTOMER SERVICE!!!

I have to start by saying You guys state that you guys been in business for 40 years of excellent service well I doubt that packages was not covered meaning that my package was exposed cause u guys did not wrap or cover the content of the package (rotors box exposed) Today I received my second package brake pads and they also was exposed no cover on package witch led to someone opening the package and thank God they did not steal anything from it Please do better please