Parts Avatar Anmeldelser 15 421

The parts I ordered were delivered in decent time, some others deliver quicker. But I got one wrong part and need to return it and get the proper part.

Delivery estimates are meaningless with this company and it’s not like Amazon where you get an auto refund if they’re late. These clowns will leave you dangling forever. Best bet is to just dispute the charge with visa if it doesn’t show up when promised.

Good prices and quick delivery

Bought a new remanufactured caliper for my car, which arrived damaged and not useable.
Contacted their "customer service" team to find out that I was SOL because I had mounted the caliper bracket on my car.
Now I'm out over $200 and my car is sitting on a jack stand waiting for parts

After years of using partsavatar, I'm officially done. Too many wrong parts, too hard to confirm fitment, and also literally not enough options to confirm the car I have with the engine I have so I can get the right parts. This is truly a Canadian Temu parts website.

Overall this purchase experience was frustrating and more drawn out than it should have been. My order arrived quickly however the package was damaged during shipping (Canpar) and one of the parts of the kit was missing. Communication started off well with customer service however once they escalated it to Canpar to look for the missing part and contact me, everything slowed to a crawl. I never recieved communication from Canpar (not the fault of Parts Avatar) and after several more emails with customer service an RMA was sent along with a return label. I had to package up the kit and tape up the damaged box to return for a refund, which I did finally get confirmation of but still has to be processed by my bank.
I ordered the kit on March 15th and it arrived on March 20th, I initiated my damage claim along with pictures the same day it arrived. Emails went back and forth until I recieved the RMA and return label on April 7th. Kit was shipped back on April 9th and arrived at the warehouse on April 13th according to Purolator tracking. I emailed on April 15th to confirm that they indeed recieved the kit as well as the RMA paperwork which customer service confirmed on April 16th. Finally on April 21st I recieved confirmation that my refund was being processed which will be another few days before it hits my bank.
This process should not have taken 4 1/2 weeks leaving me with a vehicle that is unsafe to drive due to the failed part. I could have ordered parts to fix the issue in the meantime, however I wanted to ensure there weren't going to be any issues with the return and that I got my refund.
In future it would be nice for the customer if the missing part could have been removed from another kit and sent out to keep the customer happy and let customer service deal with Canpar on their end.
I am now left to order parts again to complete the repair and extend the downtime of my vehicle.

Received rear brake pads and discs quickly.Brembo pads are a good fit and brake well.On the other hand,the brembo discs look good and quality seems alright but the tapered hole to secure the disc to the hub with a flat philips tapered screw is not drilled in the right place so installation was done without screw.

Good price, quick delivery

Everything. The best the delivery was ahead of schedule! They seem to understand that we're ordering parts because we need them and get them out right away and that is much appreciated.

Great price and exactly as advertised. Cheaper than anywhere else selling it

Quick delevery, part is what I orderd.

Very good price with fast delivery. Better buy than Amazon and EBay.

Speed quality price = great

Website said part would fit. Parts did not fit. Found a different page on same website saying it would not fit. I need a full refund

Right parts on time, perfect!

Hard part to find

Parts are good but I finally assumed they weren’t coming on the 16th as stated by 9pm

The oil filters and the engine oil came in on time. Parts exactly as described. Packaging was excellent and undamaged from shipment.