From start to finish a very positive experience Ordering was easy great website I wanted to change delivery date easily done no fuss Tiles arrive they are excellent quality and pricing is ve... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Love these tiles. Very easy website to negotiate. Easy ordering system. Paid extra for quicker delivery and they arrived within that time. The delivery man was not able to put tiles inside my porch, p... Vis mer
Selskapet har svart
Tiles arrived on time, well packed and all in tact and they look and feel really good quality. Called customer support to ask technical question about sealing for ease of cleaning as the finish was... Vis mer
Selskapet har svart
Great selection of tiles for our porch. Dispatched promptly snd arrived in excellent condition. We’re very pleased with the tiles and grout which we bought from Artisan Tile Company.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Artisan Tile Company, we are dedicated to offering high-quality tiles that transform and enhance spaces. Our passion for design and craftsmanship drives us to provide a diverse selection of tiles, catering to a wide range of tastes and styles. Whether you’re renovating a kitchen, updating a bathroom, or designing a commercial space, our extensive collection ensures you’ll find the perfect tiles to meet your needs. Customer satisfaction is at the heart of everything we do. Our knowledgeable and friendly team is here to assist you every step of the way, from selecting the right tiles to offering expert advice on installation. We believe that every project is unique, and we strive to provide personalized service that reflects your individual vision. Explore the world of tiling with Artisan Tile Company, where innovation meets tradition. Let us help you bring your design ideas to life with tiles that inspire and endure.
Kontaktopplysninger
Doncaster, Storbritannia
- 01302 591365
- sales@artisantilecompany.co.uk
- artisantilecompany.co.uk
4,8
Enestående
400 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Delivery extremely costly, beware!
The tiles are beautiful but I only needed 3 metres squared of tiles. I didn’t realise until checkout that I would be charged £59 for an entire pallet for delivery. By then I had arranged my tiler and had to proceed.
I feel completely ripped off, this could so easily have been sent by normal courier.
Beware!!
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Ruth,
Thank you for your feedback. We’re pleased to hear you’re happy with the tiles themselves, though we understand your frustration regarding the delivery cost.
Tile deliveries are calculated based on weight and the need for secure, reinforced packaging to prevent damage in transit. Even smaller quantities can exceed standard parcel limits due to their weight and fragility, which is why they are often sent via pallet service rather than a standard courier. The delivery charge reflects the courier’s rate for transporting heavy goods, and we do not add any additional margin to this.
Delivery costs are displayed at checkout before payment is completed, so customers can review the total before confirming their order. We appreciate that pallet delivery may feel disproportionate for smaller areas, but it is designed to ensure the tiles arrive safely and intact.
We do value your comments and understand cost transparency is important when planning a project.
Many thanks,
Artisan Tile Company
Great company!
Lots of choice, efficient service for sample and order, well packed. Will use again!
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear you found a good range to choose from and that both your sample and full order were handled efficiently and securely packaged.
We appreciate your support and look forward to helping again in the future.
Many thanks,
Artisan Tile Company
Fast delivery and lovely tiles
Fast delivery and lovely tiles. We are ordering more
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Janice,
Thank you for your review. We’re pleased to hear your tiles arrived quickly and that you’re happy with them. It’s great to know you’ve decided to order more.
Many thanks,
Artisan Tile Company
The tiles are amazing
The tiles are amazing. I love the colour, just as advertised, I received my sample quickly so I could make a decision and get my order in. They were easy to install and look incredible in my new kitchen, the colour really pops. I wish I could add pictures
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Louise,
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear the sample helped you make your decision and that the tiles were straightforward to install. It’s great to know the colour has worked so well in your new kitchen.
If you’d ever like to share photos, we’d love to see them — you can send them to our marketing team anytime at marketing@artisantilecompany.co.uk
Many thanks,
Artisan Tile Company
Tiles are lovely
Tiles are lovely. They arrived in good time and were very very well packaged. Would definitely use this company again.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear the tiles arrived in good time and were securely packaged, and that you’re happy with them overall. It’s great to know you’d choose to use us again.
Many thanks,
Artisan Tile Company
Lovely company to deal with
Lovely company to deal with. Great product and good communication!
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Vicky,
Thank you for your kind review. We’re pleased to hear you found the team easy to deal with and that you were happy with both the product and the communication throughout.
Many thanks,
Artisan Tile Company
From the moment I placed the order
From the moment I placed the order, I received confirmation & delivery dates. Tiles are beautiful.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Anna,
Thank you for your review. We’re pleased to hear the process felt clear from the moment you placed your order and that you’re happy with the tiles. It’s always good to know everything arrived as expected.
Many thanks,
Artisan Tile Company
Such unique and special tiles
Such unique and special tiles. Great company with super fast postage when I ordered. If you want something special and different then buy from this company
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Joanne,
Thank you for your kind review. We’re pleased to hear you found something unique for your project and that your order arrived quickly. It’s always great to know our range has helped you achieve a look that feels a little different.
Many thanks,
Artisan Tile Company
Empty promises on waivering deleivery costs
This is the third time I have used Artisan Tile Company. This is the third time I have used Artisan Tile Company. However, on the second occasion, I ordered some tiles with express delivery, which arrived a day late. I contacted the company, and they said they would waive the delivery charge for my next order. I was set on getting the Nero 50mm x 50mm tiles for my utility. I contacted them about free express delivery, and they said they had no record of this agreement against my previous order. I reluctantly purchased the tiles, but this will be the last time I use the company, as they made empty promises. However, on the 2nd occasion, I ordered some tiles on express delivery, which arrived a day late. I contacted the company, and they said they would waive the cost for delivery the next time I needed to order from them. However, I had my heart set on the Nero 50mm x 50mm for my utility. I contacted them regarding free express delievey and they said they haven't got a record of this. I reluctantly bought the times, but this will be the last time I use the company, as they came with empty promises. I've paid out £160 just in delivery costs. Hugely disappointing as they have a good range of tiles.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Jay,
Thank you for taking the time to leave a review.
We’ve looked into your comments carefully and reviewed both the order history and the recorded call following your most recent purchase, as we take feedback like this seriously.
Regarding your second order, our records show the order was placed on Wednesday 4th February at 15:48 on a Priority Service. Based on the time of order, the earliest available delivery date displayed at checkout was Monday 9th February — and the tiles were delivered first thing on Monday 9th February, in line with that date. There is no record of the order arriving late.
We have also checked internally regarding the suggestion that a future delivery charge would be waived. There is no note, agreement or record on your account confirming that free delivery was promised. In fact, during the recorded call on 17th February at 18:39 — when you contacted us to amend the delivery address and ask about expediting your order — you stated that you had not contacted us regarding a late delivery on the previous order.
During that same call, our team explained that once an order is placed, delivery times are handled by third-party logistics providers and cannot be accelerated without selecting and paying for an upgraded service. We appreciate this wasn’t the answer you were hoping for, but the information provided was accurate.
We always aim to be clear and transparent with delivery options at checkout, including the expected delivery date before payment is made. We’re disappointed to read that you feel promises were made, as our records and call recordings do not support this.
Many thanks,
Artisan Tile Company
Tiles were delivered very quickly
Tiles were delivered very quickly, and they look great
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Ana,
Thank you for your review. We’re pleased to hear your tiles arrived quickly and that you’re happy with how they look.
Many thanks,
Artisan Tile Company
Great tiles for a reasonable price
Finally found nice tiles for a reasonable price with Artisan. They delivered the first batch all OK except that delivery was a day late - possibly the fault of DPD/Nisa. I needed to order some more and they got them ready for pick up promptly and had them ready for me when I arrived.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Peter,
Thank you for taking the time to leave a review. We’re pleased to hear you found the right tiles at a price that worked for you, and that your additional order was ready promptly for collection.
While deliveries are usually on schedule, occasional delays can happen with courier services, and we appreciate your understanding. It’s good to know the rest of the process ran smoothly.
Many thanks,
Artisan Tile Company
Lovely tile for our kitchen splash back…
Lovely tile for our kitchen splash back - very happy with the unique look and modern feel
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Amy,
Thank you for your review. We’re pleased to hear the tiles have worked so well for your kitchen splashback and that you’re happy with the overall look. It’s always great to know they’ve helped create the style you were aiming for.
Many thanks,
Artisan Tile Company
Beautiful unique tiles
Beautiful unique tiles, looks great in the space and the tiler tells me they are easy to work with 5 stars
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear you’re happy with the tiles and that they’ve worked well in your space, as well as being straightforward for your tiler to install.
Many thanks,
Artisan Tile Company
Really lovely tiles
Really lovely tiles. I bought a blue trim to contrast the tiles. The make the bathroom look elegant. Also quick delivery.
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Frank,
Thank you for your review. We’re pleased to hear you’re happy with the tiles and that the blue trim worked well alongside them to create the look you were after. It’s also good to know your order arrived quickly.
Many thanks,
Artisan Tile Company
Brilliant service
Brilliant service, and great choices. Easily to navigate they’re pages and web site
Will definitely order again when nearer finishing our house project
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re glad to hear you found the website easy to use and appreciated the range available. It’s also great to know the service met your expectations, and we look forward to helping again when you’re closer to finishing your project.
Many thanks,
Artisan Tile Company
Gorgeous tiles
Gorgeous tiles, even nicer than pictures! Incredibly happy. Well packaged and all arrived in tact. Good communication, including from the delivery company.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the tiles and that they arrived safely, as well as with the communication throughout the delivery process. It’s always good to know that everything went smoothly from start to finish.
Many thanks,
Artisan Tile Company
Quick and efficient service
Quick and efficient service! Thanks
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for taking the time to leave a review. We’re pleased to hear you found the service quick and efficient.
Many thanks,
Artisan Tile Company
Beautiful tiles gonna get some more
Beautiful tiles gonna get some more
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Shafique,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the tiles and that you’re planning to order more.
Many thanks,
Artisan Tile Company
got what i wanted
got what i wanted. you have a selection that other tile companies lack.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Robert,
Thank you for taking the time to leave a review. We’re pleased to hear you found exactly what you were looking for and that our range stood out compared to other suppliers.
Many thanks,
Artisan Tile Company
Excellent so far…even outstanding
Excellent so far…even outstanding. Lovely tiles!
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Merete,
Thank you for taking the time to leave a review. We’re pleased to hear everything has gone well so far and that you’re happy with the tiles.
Many thanks,
Artisan Tile Company
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