From start to finish a very positive experience Ordering was easy great website I wanted to change delivery date easily done no fuss Tiles arrive they are excellent quality and pricing is ve... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Love these tiles. Very easy website to negotiate. Easy ordering system. Paid extra for quicker delivery and they arrived within that time. The delivery man was not able to put tiles inside my porch, p... Vis mer
Selskapet har svart
Tiles arrived on time, well packed and all in tact and they look and feel really good quality. Called customer support to ask technical question about sealing for ease of cleaning as the finish was... Vis mer
Selskapet har svart
Great selection of tiles for our porch. Dispatched promptly snd arrived in excellent condition. We’re very pleased with the tiles and grout which we bought from Artisan Tile Company.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Artisan Tile Company, we are dedicated to offering high-quality tiles that transform and enhance spaces. Our passion for design and craftsmanship drives us to provide a diverse selection of tiles, catering to a wide range of tastes and styles. Whether you’re renovating a kitchen, updating a bathroom, or designing a commercial space, our extensive collection ensures you’ll find the perfect tiles to meet your needs. Customer satisfaction is at the heart of everything we do. Our knowledgeable and friendly team is here to assist you every step of the way, from selecting the right tiles to offering expert advice on installation. We believe that every project is unique, and we strive to provide personalized service that reflects your individual vision. Explore the world of tiling with Artisan Tile Company, where innovation meets tradition. Let us help you bring your design ideas to life with tiles that inspire and endure.
Kontaktopplysninger
Doncaster, Storbritannia
- 01302 591365
- sales@artisantilecompany.co.uk
- artisantilecompany.co.uk
4,8
Enestående
400 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lovely tiles delivered on time.
Lovely tiles delivered on time. Thank you Artisan Tile Company😊!
Linda
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Linda,
Thank you for your review — we’re pleased to hear you’re happy with the tiles and that your delivery arrived on time.
We hope they look great in your space and appreciate you choosing us.
Many thanks,
Artisan Tile Company
Quality of tiles were good
Quality of tiles were good and I am pleased
with them, delivery was a bit slow
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review — we’re pleased to hear you’re happy with the quality of the tiles.
We appreciate your feedback regarding the delivery. We always do our best to minimise disruption and keep customers informed, though delays can occasionally happen due to courier or vehicle issues.
Thank you again for your feedback, and we hope you enjoy your tiles.
Many thanks,
Artisan Tile Company
All good picked up with no hassle
All good picked up with no hassle, easy to find
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Lee,
Thank you for your review. We’re pleased to hear collection was straightforward and easy to find, and that everything went smoothly.
Many thanks,
Artisan Tile Company
Awful company goods never arrived
Awful company. Borderline scam. No emails, texts or updates, no tracking information. Missed delivery. Rescheduled 1 week later before 12pm.....no text, phone call updates nothing. Depot unable to connect with driver. Still no delivery. Told between 2-4pm....no tracking no text no phone call STILL NO delivery. Nobody calls you back.
Avoid at all costs.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Liam,
We’re sorry to read this, and we completely understand how frustrating this experience must have been.
Your order was originally scheduled for delivery on 2nd April via one of our specialist delivery partners. Unfortunately, we weren’t made aware by the courier that the delivery had been missed. When you contacted us that evening, their office had already closed for the day, so we weren’t able to get an immediate update.
This then coincided with the Easter bank holiday period, where the courier was closed, which meant we couldn’t contact them again until they reopened on 7th April. As soon as they were available, we got in touch to rearrange delivery and worked with you to find a suitable date, which was agreed for the 9th based on your availability.
We did request a pre-12pm delivery slot, however the courier did not meet this and delivered later in the afternoon, at 16.38 - 38 minutes after this review was posted. We appreciate this wasn’t what was agreed, and we did stay in contact throughout the day to provide updates as we received them. We also discussed alternative options with you at the time, including a refund, but understand you still wanted to go ahead with receiving the tiles.
We want to be clear that we are not a scam. We work with specialist couriers for tile deliveries due to the weight and fragile nature of the goods, and while we always push for clear communication and reliable service, we are reliant on the information they provide to us. In this case, a combination of a missed delivery, bank holiday closures, and courier delays led to a much longer wait than expected.
That said, we do take this seriously and will be raising this directly with the courier involved. This isn’t the level of service we aim to provide, and we’re sorry for the experience you had.
Many thanks,
Artisan Tile Company
Took ages to get my samples, bad quality
Took ages to get my samples. For “artisan” tiles they are cheap looking and bad quality. They make you pay in full for the return costs.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Natalie,
We’re unable to locate a specific order from your review, but if your samples were ordered around the recent bank holiday period, this may have affected delivery times. Sample orders are sent via Royal Mail and local couriers, who can operate on reduced schedules over bank holidays. Our sample orders are delivered between 3 and 5 working days of placing the order.
In terms of the tiles themselves, we appreciate that design and finish can be very subjective. This is exactly why we offer samples with free delivery, so customers can see the tiles in person before committing to a full order.
Regarding returns, customers are responsible for return postage. This is outlined in our returns policy and terms and conditions prior to purchase.
Many thanks,
Artisan Tile Company
I wanted to order a certain color tile
I wanted to order a certain color tile, which you have :
I had trouble completing my purchase but my assistant ordered them for me , and was successful
Madison mint. Perfect
So Andy Sofrino ordered them for me
Thank you
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear you were able to place your order successfully and that you’re happy with your tiles.
Many thanks,
Artisan Tile Company
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear the tiles arrived quickly and that you’re happy with them.
Many thanks,
Artisan Tile Company
We decided to collect our order from…
We decided to collect our order from the Doncaster store and so pleased we did. The salesman was very helpful, helping us choose the right grout for our tiles and the showroom is amazing, even though displays are not fully complete, the tile stores in Lincoln could definitely learn a lot from you guys.
Next time I need tiles I will be buying from Artisan Tiles!
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear collection from our Doncaster store worked well for you and that the team were able to help with choosing the right grout. It’s also great to know you enjoyed the showroom.
We really appreciate your kind comments and look forward to helping with your next project.
Many thanks,
Artisan Tile Company
Superb
Fantastic advice.
Fantastic delivery service.
Beautiful quality product, no
Issues at all.
Would highly recommend.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Joanne,
Thank you for your review. We’re pleased to hear you were happy with the advice, delivery and the quality of the tiles. It’s great to know everything went smoothly.
We really appreciate your recommendation.
Many thanks,
Artisan Tile Company
Beautiful full tile samples
Beautiful full tile samples were sent free of charge and very securely wrapped. Thank you ☺️
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Margaret,
Thank you for your review. We’re pleased to hear the samples arrived safely and that you found them helpful.
Many thanks,
Artisan Tile Company
Beautiful tiles
Beautiful tiles
Pictures completely representing the colours
Excellent website
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Annette,
Thank you for your review. We’re pleased to hear the tiles met your expectations and that the colours were accurately represented online. It’s also great to know you found the website helpful.
Many thanks,
Artisan Tile Company
We found a unique design at a…
We found a unique design at a reasonable price and we're thrilled with how our bathroom turned out. Great quality
25. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Miha,
Thank you for your review. We’re pleased to hear you found a design that worked perfectly for your space and that you’re happy with the finished result. It’s great to know the quality met your expectations as well.
Many thanks,
Artisan Tile Company
Easy ordering swift delivery
27. mars 2026
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Svar fra Artisan Tile Company
Hi John,
Thank you for your review. We’re pleased to hear the ordering process was straightforward and that your delivery arrived quickly.
Many thanks,
Artisan Tile Company
Lovely colours
The tiles arrived quickly and without any damage. The tiles are beautiful. Just what I was looking for.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Barbara,
Thank you for your review. We’re pleased to hear the tiles arrived quickly and in perfect condition, and that the colours were exactly what you were looking for.
Many thanks,
Artisan Tile Company
Very poor quality
The tiles are of absolutely dreadful quality. The print is so poor that they’re unusable. I’ve contacted the company but their response has been incredibly slow and the issue hasn’t been resolved yet. I strongly recommend anyone looking for an alternative supplier avoid this company.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Douglas,
Thank you for your review.
We’ve looked into this and would like to clarify a few points.
The tiles you received are Victorian style porcelain tiles, which are intentionally designed with variation and a slightly imperfect, aged appearance to reflect traditional Victorian style designs. It is important to state that this is part of the aesthetic rather than an issue with the quality of the tile itself.
From the images provided, the tiles appear consistent with the single tile images shown on the product page. As with all our tiles, we always recommend ordering a sample prior to placing a full order so the design and finish can be assessed in person. In this case I can't see that a sample was ordered.
In terms of your enquiry, our records show that all emails were responded to within our standard response times, and we confirmed that you are welcome to return the tiles. As outlined in our terms and conditions, return shipping arrangements are the responsibility of the customer.
We’re disappointed to hear that the design wasn’t to your preference, but the product supplied is in line with the description and imagery provided.
Many thanks,
Artisan Tile Company
Fabulous tiles
Easy to order, the tiles arrived on time and look just like the picture . Can’t wait to get them on the wall .
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Jacqui,
Thank you for your review — we’re really pleased to hear everything arrived on time and that you’re happy with how the tiles look.
We hope they look fantastic once they’re up on the wall!
Many thanks,
Artisan Tile Company
An impressive company
A great company offering a quality product at a competitive price, they even do a courtesy call before delivery to ask if there are any related products you might have forgotten.
I would totally recommend this company
29. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Kevin,
Thank you for your great review — we really appreciate your kind words.
We’re pleased to hear you were happy with both the tiles and the service. Our courtesy call is there to make sure you have everything you need for your project and to double check the delivery details, so it’s great to know that was helpful.
Many thanks,
Artisan Tile Company
Absolutely gorgeous tiles
Absolutely gorgeous tiles. Been waiting for them to come back into stock for an age. They are the only supplier in the UK of Barcelona hexagon tiles. The selection is second to none. Arrived on time and well packaged. Could not be happier. Thanks to these guys I did not have to pay £300 to import the product from Italy. Will definitely use them again and recommend to friends and family
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your wonderful review. We’re so pleased to hear how happy you are with the tiles and that they were worth the wait.
It’s great to know the range, availability and overall experience met your expectations, and that everything arrived on time and well packaged. We’re also glad we could help you source them without the need to import.
We truly appreciate your recommendation and look forward to helping again in the future.
Many thanks,
Artisan Tile Company
Great product
Great product ,great communication,quick delivery and as someone who works in the trades the tiles were easy to work with and a good finish ,happy wife who wants me to do the kitchen with them next
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Paul,
Thank you for your review. We’re pleased to hear you were happy with the product, communication and delivery, and it’s great to know the tiles were straightforward to work with and gave a good finish.
Many thanks,
Artisan Tile Company
Good service and good quality tiles
The tiles arrived promptly, carefully packaged, and are looking beautiful. Now have been installed and our builder was very happy with the quality. They look perfect, and will buy from this company again.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear the tiles arrived promptly and were well packaged, and that they’ve now been installed successfully. It’s great to know your builder was happy with the quality and that the finished result looks just right.
We really appreciate your support and look forward to helping again in the future.
Many thanks,
Artisan Tile Company
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