From start to finish a very positive experience Ordering was easy great website I wanted to change delivery date easily done no fuss Tiles arrive they are excellent quality and pricing is ve... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Love these tiles. Very easy website to negotiate. Easy ordering system. Paid extra for quicker delivery and they arrived within that time. The delivery man was not able to put tiles inside my porch, p... Vis mer
Selskapet har svart
Tiles arrived on time, well packed and all in tact and they look and feel really good quality. Called customer support to ask technical question about sealing for ease of cleaning as the finish was... Vis mer
Selskapet har svart
Great selection of tiles for our porch. Dispatched promptly snd arrived in excellent condition. We’re very pleased with the tiles and grout which we bought from Artisan Tile Company.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Artisan Tile Company, we are dedicated to offering high-quality tiles that transform and enhance spaces. Our passion for design and craftsmanship drives us to provide a diverse selection of tiles, catering to a wide range of tastes and styles. Whether you’re renovating a kitchen, updating a bathroom, or designing a commercial space, our extensive collection ensures you’ll find the perfect tiles to meet your needs. Customer satisfaction is at the heart of everything we do. Our knowledgeable and friendly team is here to assist you every step of the way, from selecting the right tiles to offering expert advice on installation. We believe that every project is unique, and we strive to provide personalized service that reflects your individual vision. Explore the world of tiling with Artisan Tile Company, where innovation meets tradition. Let us help you bring your design ideas to life with tiles that inspire and endure.
Kontaktopplysninger
Doncaster, Storbritannia
- 01302 591365
- sales@artisantilecompany.co.uk
- artisantilecompany.co.uk
4,8
Enestående
400 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Exceptional service.…
Excellent communication and the best packing of tiles I've ever seen.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi James,
Thank you for your review. We’re delighted to hear you were pleased with the communication throughout your order and that the tiles arrived so well packaged.
Your comments are greatly appreciated, and it’s wonderful to know the service left such a positive impression.
Many thanks,
Artisan Tile Company
As always a smooth experience with…
As always a smooth experience with Artisan Tile, order came quickly and in perfect condition.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi David,
Thank you for your review. We’re delighted to hear you continue to have a positive experience with Artisan Tile Company and that your order arrived quickly and in perfect condition.
We really appreciate your continued support and look forward to helping with your future projects.
Many thanks,
Artisan Tile Company
Terrible company
Terrible company. Charge extortionate delivery prices even when you have spent alot on an order. Needed 3 extra tiles and I would of had to pay that amount again!!!!! Wouldn't allow me to buy 3 sample tiles either. I had to get family and friends to buy the samples. Joke of a company! Avoid buying from these!
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Kelly,
Thank you for your review.
We understand you were unhappy with the delivery charge when trying to order additional tiles.
Tiles are heavy and fragile, so they require specialist courier services rather than standard parcel delivery. Delivery options are calculated at checkout based on the order, postcode, courier availability and the weight of the goods. Where multiple delivery options are available, these are shown at checkout so customers can choose the most suitable option before confirming your order.
Delivery charges are passed on from the courier, and we do not add a markup or make a profit from delivery. In some cases, we also absorb part of the courier cost ourselves to help keep delivery charges as cost effective as possible.
We do not offer free delivery on tile orders, and delivery charges are clearly shown at checkout before an order is placed. We also offer free collection from designated collection points.
We have spoken with our customer service and sales teams, and can see that you contacted us by phone and email. During this correspondence, we explained that delivery costs are set by third-party pallet couriers and that we cannot override these charges.
As a way of trying to help in this specific situation, we also explained that you could arrange your own courier to collect from our serviced warehouse if you felt the delivery charge was not suitable. This is not something we generally encourage, as tiles are heavy and fragile and need to be handled carefully, but it was suggested by the team as an alternative option in an attempt to find a workable solution for you.
We also explained that your original order was for 32 tiles. This was supplied as 3 complete boxes, totalling 36 tiles, so 4 additional tiles were included in your original delivery as a gesture of goodwill to cover additional wastage at no extra cost.
We will always do what we reasonably can to help our customers. Our team works hard to find practical solutions wherever possible, but we cannot override courier charges or bypass clearly stated sample policies.
Samples are offered to help customers view tiles before placing an order, and we offer free delivery on one sample per product at a cost to the business. For this reason, multiple sample orders of the same tile are automatically cancelled and refunded, including orders placed using different names and/or addresses. This is explained in our sample order information.
As your review confirms that additional sample orders were placed by friends and family to try to order more of the same tile for free delivery, these orders also fall outside our sample policy and terms, and have been automatically flagged, cancelled and refunded.
Many thanks,
Artisan Tile Company
It was perfect
It was perfect! Tiles look amazing. It made my utility work top and kitchen more aesthetic and cool.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Nida,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with the finished result and that the tiles have helped bring your utility worktop and kitchen together beautifully.
It’s wonderful to know they’ve had such a positive impact on the space. Thank you again for choosing Artisan Tile Company.
Many thanks,
Artisan Tile Company
Svar fra Artisan Tile Company
Hi,
Thank you for your review. We’re delighted to hear you were happy with the service you received and that you would choose us again in the future.
We really appreciate your support and look forward to helping with another project soon.
Many thanks,
Artisan Tile Company
Excellent Service and Products
Maroush Green Tiles for Kitchen Floor.
We consulted the team on many things over several months for our project and delighted with our choice of tiles and grouting colour, our builder commented on the quality of tiles also.
Services used:
1. Sample service - quick delivery
2. Moodboard - looked into ideas for complementary borders, grouting colours (they sent a photo of the tile against the 2 grout colours recommended so easy to pick)
3. Sales - advised grouting quantity, confirmed technical information on suitability for project, tile protection, delivery timings
4. Delivery - team managed to organise delivery a day early as builder was ready earlier than expected, very friendly delivery driver Paul.
Positive experience from start to finish, would definitely recommend using the Moodboard service as very helpful.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear you had a positive experience throughout your project.
It’s wonderful to know the different teams were able to support you. We’ll also be sure to pass your kind comments on.
We’re pleased the moodboard service helped bring everything together and made the decision process easier for your project. Thank you again for your recommendation and support.
Many thanks,
Artisan Tile Company
Great tiles
Great tiles, great price, quick delivery. Would definitely recommend.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Brian,
Thank you for your review. We’re so pleased to hear you were happy with the tiles, pricing and quick delivery.
We really appreciate your recommendation and hope to help again with any future projects.
Many thanks,
Artisan Tile Company
I ordered the samples and they arrived…
I ordered the samples and they arrived safe & sound and very quickly. Service was efficient and easy. I then placed an order which was handled with the same efficiency
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Jane,
Thank you for your review. We’re delighted to hear both your sample order and full tile order arrived quickly and that the process felt straightforward and efficient throughout.
We really appreciate your support and hope you love the finished result once your project is complete.
Many thanks,
Artisan Tile Company
We were looking for art deco style…
We were looking for art deco style tiles, none off the high street stores had a good selection. We found Artisan Tiles online through a google search. What an amazing choice and varied selection. Easy to use website made it a quick process to order, first the sample and then 5 metres arrived in no time. No breakages! Very pleased with our purchase!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi David,
Thank you for your wonderful review. We’re so pleased you discovered us and were able to find the tiles you were looking for.
It’s great to hear the ordering process was straightforward from sample through to the full order, and that everything arrived quickly and safely. We really appreciate your kind comments about the range and selection as well.
We hope your finished project looks fantastic and thank you again for choosing Artisan Tile Company.
Many thanks,
Artisan Tile Company
Beautiful reproduction Victorian tiles…
Beautiful reproduction Victorian tiles (Maison Brun) which look give an authentic and practical look to our hallway.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Emily,
Thank you for your review. We’re so pleased to hear you’re happy with the Maison Brun tiles and that they’ve brought such an authentic feel to your hallway while still being practical for everyday use.
Many thanks,
Artisan Tile Company
Exceptional service
First time ordering from this company and have to say exceptional service. Tiles arrived quickly and extremely well packaged. It was nice to be able to order the amount that we wanted and not have to buy a whole box. Highly recommend.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Alison,
Thank you for your review. We’re delighted to hear you had such a positive first experience with us and that your order arrived quickly and well packaged.
It’s also great to know the option to order the exact quantity you needed was helpful for your project. We really appreciate your recommendation and hope to help again in the future.
Many thanks,
Artisan Tile Company
Went up to showroom near Doncaster
Went up to showroom near Doncaster, the gentleman was very helpful and friendly, I ordered the tiles online a couple of days later, and the next day they were ready for collection. Can't fault the service at all, would definitely use this company again.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Jane,
Thank you for your lovely review. We’re so pleased to hear you had a positive experience. It’s great to know the collection process was quick and straightforward, and that the service you received left such a good impression.
We really appreciate your support and would be delighted to help again with any future projects.
Many thanks,
Artisan Tile Company
Svar fra Artisan Tile Company
Hi Mark,
Thank you for your review — we’re really pleased to hear you were happy with the tiles, pricing and delivery service.
We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
I ordered twice and both arrived intact…
I ordered twice and both arrived intact and very quickly. Great service and great tiles!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Darren,
Thank you for your review — we’re really pleased to hear both orders arrived quickly and in good condition.
It’s great to know you’re happy with the tiles and the service. We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
As always prompt delivery and first…
As always prompt delivery and first class product
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Jackie,
Thank you for your review — we’re really pleased to hear everything arrived promptly and that you’re happy with the tiles.
We truly appreciate your continued support and look forward to helping with your next project.
Many thanks,
Artisan Tile Company
Nice tiles but exorbitant delivery charge
I am a returning customer. I find the tiles are beautiful albeit the colours are not as vibrant as on the website. The biggest problem with this company is that the delivery charges are very high compared to other companies. they should really consider going out to tender with other couriers to be more competitive
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review and for your continued support — it’s great to hear you’re happy with the tiles overall.
In terms of colour, this can sometimes appear slightly different in person due to lighting and screen settings, which can affect how tones are viewed online.
Regarding delivery, we understand your concerns. As tiles are heavy and fragile, they require specialist handling and pallet transport, and we pass courier costs on directly without adding any extra margin.
We appreciate your feedback and hope you enjoy your tiles.
Many thanks,
Artisan Tile Company
Great tiles
Great tiles, had to wait a while for the stock to be in but used their notify option on the website to say in stock, they honoured a 10% off voucher I received because they weren't in stock at the time. love the tiles
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Kayleigh,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
We appreciate your patience while the stock was coming back in. We’re glad everything came together in the end.
Thank you for taking the time to share your feedback.
Many thanks,
Artisan Tile Company
Wonderful experience all round
Wonderful experience all round
Beautiful choice of tiles
Helpful website
My tiles were incredibly well-wrapped and arrived within the week of first sight!
Very impressed with quality….
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Pip,
Thank you for your review — we’re really pleased to hear you had such a positive experience.
It’s great to know the website was helpful, the range stood out to you, and that your tiles arrived quickly and well packaged. We’re especially glad you’re impressed with the quality.
We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
Tiles are lovely
Tiles are lovely. Postage expensive
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi Caroline,
Thank you for your review — we’re pleased to hear you’re happy with the tiles.
We understand that delivery costs can feel high. As tiles are heavy and fragile, they require specialist handling and pallet transport, and we pass these courier costs on directly without adding any extra margin.
We appreciate your feedback and hope you enjoy your tiles.
Many thanks,
Artisan Tile Company
Beautiful antique style tiles
Beautiful tiles. I bought the white version but they are more like a pale grey. I think this is actually more natural looking, like a pale stone, so I’m ok with that. Although based on traditional tin tiles, they are made of ceramic
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Artisan Tile Company
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know the softer, pale grey tone worked well in your space and gave the natural look you were after. Subtle variation in tone can often add to the overall character, especially with more traditional or antique-style designs.
We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
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