I have recently made a furniture purchase using the help of the Artemest website. It was the first time I have used this website, having spent a considerable time researching the options available o... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Start to finish we had a great experience with Artemest! Maria was very helpful--also very patient, we took a long time to decide on the perfect pendants. Found them, they are beautiful. Such craft... Vis mer
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Maria and her team were excellent to work with. All my emails were answered the very next day and she and her team even sent a computer generated photo of the chair we were considering in our space w... Vis mer
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Helpful in the best possible way and answering very qickly - on the same or the next day. My compliments to Filipo Tofacchi on his extreme pacience for my niggles about the alterations for your rec... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Kontaktopplysninger
Via Savona 97, 20144, Milano, Italia
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,6
Enestående
617 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My experience was delightful
My experience was delightful. The communication was 5 star. My cake servers are exquisite. It made a beautiful luxurious piece to my wedding. Thankyou
22. juni 2023
Svar fra ARTEMEST
Hi Monique,
Thank you for appreciating our dedication and care.
We are glad to hear that you have enjoyed your shopping experience with us and that the order process went smoothly.
Looking forward to hearing from you soon,
Artemest Concierge Team
concierge@artemest.com
Svar fra ARTEMEST
Hi Ian,
Thank you for your review.
We are very glad to hear that you have had a positive experience shopping on Artemest.
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Good customer service, disappointing product
Customer service and communication were wonderful but the product was sub standard. It was a wooden letter opener and the edge that was supposed to be sharp was badly finished and not even properly polished.
26. juni 2023
Svar fra ARTEMEST
Dear Elisa,
Thank you for your feedback.
We are very sorry to hear that you are not happy with the piece you have purchased.
We have reached out to you via email to schedule a phone call and we are waiting to hear back about your availability. We are more than confident that we can address this issue and enhance your shopping experience with us.
Best,
Artemest Concierge Team
concierge@artemest.com
Wonderful from start to finish
Wonderful from start to finish! Great customer service, time for order to ship and shipping updates. Thank you!
19. juni 2023
Svar fra ARTEMEST
Dear Susan,
Thank you for your lovely words.
We are glad to hear that you have had such a positive experience shopping on Artemest and that our support has been so valuable to you.
We look forward to hearing from you soon!
Best,
Artemest Concierge Team
concierge@artemest.com
Amazing service!
22. juni 2023
Help me find a very special piece
I’ve been looking to replace a very special ceramic piece that we bought on our honeymoon. It was damaged in a move and I thought we’d never find it, but I was able to track down manufacturer and Artemest was able to work with them to find it. Thanks again for your help.
21. juni 2023
Svar fra ARTEMEST
Hi Patrick,
Thank you for your review.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that you will enjoy your beautiful piece for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Easy all the way through
Easy all the way through. Murano glass items arrived in perfect condition.
9. juni 2023
Svar fra ARTEMEST
Dear Lois,
Thank you for your review.
We are very glad to hear that you are satisfied with your purchase and our services.
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Custom Outdoor Light Purchase
The ordering experience as a member of the design trade was perfection. They were attentive and helpful, over communicative, I could not have been more eager to place my order. Upon arrival of my order, I was very concerned that what I ordered was not going to meet my expectations or the standard building practices of the USA - but after some back and forth we were able to sort everything out and all is well. Ordering between differing continents and time zones proved to be a challenge, but Artemest went above and beyond to remedy any issues we had and we will very happily be purchasing from them in the future. The products are beautiful and the customer service even better. Bravo!
15. juni 2023
Svar fra ARTEMEST
Dear Customer,
Thank you for your feedback.
We are very sorry to hear that you are not happy with the pieces you have purchased.
As our customers' satisfaction is crucial for us, please rest assured that we will make every effort to rectify the situation for you.
We will get back to you with the most suitable solution in a timely manner.
Best,
Artemest Concierge Team
concierge@artemest.com
Streamlined customization process and…
Streamlined customization process and prompt responses!
7. juni 2023
Svar fra ARTEMEST
Hi Asha,
Thank you so much for your positive feedback!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
The vase is a birthday gift for later…
The vase is a birthday gift for later this month. I have not opened the the box until birthday. Thanks for everything. Ken
12. juni 2023
Svar fra ARTEMEST
Hi Ken,
Thank you for your positive feedback!
We are confident that the beautiful vase you have selected will be the perfect birthday gift!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Placemats are gorgeous and look…
Placemats are gorgeous and look beautiful on our patio. Amazed at quick delivery.
1. juni 2023
Svar fra ARTEMEST
Dear Suzanne,
Thank you for your review.
We are very glad to hear that you are satisfied with your purchase and our services.
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Your customer service person went out…
Your customer service person went out of her way to get the vase I wanted, she contacted the company for
me. She was very helpful and I really appreciated her
effort.
29. mai 2023
Svar fra ARTEMEST
Dear Pamela,
Thank you for your lovely words.
We are delighted to hear that you have had such a positive experience shopping on Artemest and that our support has been so valuable to you.
We look forward to hearing from you soon!
Best,
Artemest Concierge Team
concierge@artemest.com
I've bought a great Zanetto piece
11. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Omar,
Thank you for your positive feedback!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Great product and customer service
The customer service team at Artemest helped walk me through my purchase and custom engraving. The process was smooth and easy and the product was delivered quickly.
31. mai 2023
Svar fra ARTEMEST
Dear Thomas,
Thank you for your lovely words.
We are glad to hear that you have had such a positive experience shopping on Artemest and that our support has been so valuable to you.
We look forward to hearing from you soon!
Best,
Artemest Concierge Team
concierge@artemest.com
Exceptional customer service—followed…
Exceptional customer service—followed up through delivery process and took immediate action when something arrived damaged.
25. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Hi Hadley,
Thank you for your kind words.
The satisfaction of our customers is essential for us, and it was our pleasure to assist you with rectifying the issue you have encountered with your order.
We will keep doing our best so that you can enjoy the same quality of service in the future.
We look forward to hearing from you again.
Best,
Artemest Concierge Team
concierge@artemest.com
Absolute wonderful great selection and…
Absolute wonderful great selection and research thx
22. mai 2023
I was inspired to buy this Bitossi horse.....
I was inspired to buy this Bitossi horse statue having seen it on a well-know UK TV restoration programme, so, having looked on a well-known online "auction" site and not being able to find an original MCM version, opted to buy a new one from the Maioliche Artistiche Guido Bitossi pottery factory, Artemest being the 3rd party supplier.
Having purchased, it took over 3 months to arrive (fair enough as it was made to order), however on receipt the quality was APPAULING. I was so disappointed - it looked like the horse had been coloured by a 5 year-old, with what I can only describe as blodges of tint applied as an afterthought, rather than carefully-applied and blended hues of colour..... It looked nothing like its original 60s counterpart. A very expensive £300 (inc postage) mistake.
It's now sitting in my attic - I'd be embarrassed to put it out on display because it's so poorly finished!!!
I wonder if Artemest actually checks the quality of the products it advertises on its site?
19. mai 2023
Svar fra ARTEMEST
Hi Tim,
We are extremely sorry to hear that you are not happy with the piece you have purchased with us.
As ambassadors of Italian artisans and craftmanship, we place the highest value on quality and ensuring the satisfaction of our customers.
We have contacted you to arrange a phone call in order to delve deeper into this issue and offer you the most suitable resolution available.
We look forward to hearing from you.
Best,
Artemest Concierge Team
concierge@artemest.com
Spectacular Product…
Artemest make the most incredible textured wallpaper that has transformed our room. The wall now looks like it is a piece of art. It was easy to apply with heavy duty wall paper paste and we are thrilled with the outcome.
18. mai 2023
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