I have recently made a furniture purchase using the help of the Artemest website. It was the first time I have used this website, having spent a considerable time researching the options available o... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Start to finish we had a great experience with Artemest! Maria was very helpful--also very patient, we took a long time to decide on the perfect pendants. Found them, they are beautiful. Such craft... Vis mer
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Maria and her team were excellent to work with. All my emails were answered the very next day and she and her team even sent a computer generated photo of the chair we were considering in our space w... Vis mer
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Helpful in the best possible way and answering very qickly - on the same or the next day. My compliments to Filipo Tofacchi on his extreme pacience for my niggles about the alterations for your rec... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Kontaktopplysninger
Via Savona 97, 20144, Milano, Italia
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,6
Enestående
617 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I love the plates
I love the plates! Absolutely fantastic and the packing, everything was safely and beautifully wrapped.
4. august 2023
Svar fra ARTEMEST
Dear Elaine,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that you love the plates and that everything arrived safely and beautifully wrapped. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Saw what I wanted
Saw what I wanted. Ordered it. Received it in timely manner. Love the plate. So, all great.
10. august 2023
Svar fra ARTEMEST
Dear Christine,
Thank you for your great feedback, and we apologize for the late reply! We’re delighted to hear that you found what you wanted, that your order arrived in a timely manner, and that you love the plate. Your satisfaction is our priority, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great chiller-would love to purchase…
Great chiller-would love to purchase extra sleeves.
Our wine cooler is exactly what we were looking for. So happy to have found this chiller. Fits all size bottles and easy to use and store. Trying to find out how to purchase additional sleeves. Ours leaks a bit and would like to have more.
1. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Lisa,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that the wine cooler is exactly what you were looking for. For purchasing additional sleeves, please reach out to our customer service team, and they will be happy to assist you. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I like the Italian Styles
I like the Italian Styles. The colours are amazing and of course the quality. I find inspiration for many purposes. And not to forget presentation for Hotels. And the customer service is great.
4. august 2023
Svar fra ARTEMEST
Dear Benedetta,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that you appreciate the Italian styles and their amazing colors and quality. It's fantastic to know that our products inspire you for various purposes, including hotel presentations. We also appreciate your kind words about our customer service.
Your satisfaction means a lot to us, and we look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Photos accurate, great customer service. Great quality.
Beautiful pillows. True to picture. Great customer service when I chatted with a question about the pillow before ordering. Showed long lead time but came a bit early. Overall will look to order from them again.
4. august 2023
Svar fra ARTEMEST
Dear Christine,
Thank you for your fantastic feedback, and we apologize for the late reply! We’re delighted to hear that the pillows met your expectations and that our customer service was helpful during your inquiry. It's great to know your order arrived earlier than anticipated!
We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great service
30. juli 2023
Svar fra ARTEMEST
Dear Michelle,
Thank you for your feedback! We’re glad to hear that you found our service very responsive.
Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Svar fra ARTEMEST
Dear Susan,
Thank you for your feedback! We’re glad to hear that you found our service very responsive and fair. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great Experience
It was my first purchase and it certainly won't be the last because everything was perfect from the first contact to the delivery. All very attentive and concerned about making everything happen in the best possible way.
27. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Fabio,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that your first purchase was perfect from start to finish. Your satisfaction and appreciation of our attentive service mean a lot to us.
We look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Wonderful experience with Artemest…
Wonderful experience with Artemest regarding a custom mirror that I had made for a client! From the customer service, to the execution of the customization required with the artist for the project, the process and expectation I had hoped for, went as well as I could have wished for! And more importantly, my client loves her one-of-a-kind, fabulous mirror!
19. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Lisa,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that your experience with Artemest for the custom mirror was so positive and that our customer service met your expectations. It’s fantastic to know that your client loves her one-of-a-kind mirror! We appreciate your support and look forward to assisting you with future projects!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Purchase arrived quickly
Ceramic vase arrived quickly and in great shape! A beautiful piece that is perfect for my home.
17. juli 2023
Svar fra ARTEMEST
Dear Kathleen,
Thank you for your feedback, and we apologize for the late reply! We’re delighted to hear that your ceramic vase arrived quickly and in great shape. It’s wonderful to know that it’s a perfect addition to your home! We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com,
The cloth is beautiful and purchasing
The cloth is beautiful and purchasing, delivery were seamless.
24. juli 2023
Svar fra ARTEMEST
Dear Marc,
Thank you for your feedback, and we apologize for the late reply! We’re thrilled to hear that you found the cloth beautiful and that your purchasing and delivery experience was seamless. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Warm regards,
The Artemest Team
Customer service is very responsive and…
Customer service is very responsive and great follow up
19. juli 2023
Svar fra ARTEMEST
Dear johanne,
Thank you for your feedback, and we apologize for the late reply! We’re glad to hear that you found our customer service responsive and that you appreciated the follow-up. Your satisfaction is important to us, and we look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Fabulous Artemest
I was worried about how the item would fare on its journey to Sydney but it was packaged perfectly. Item exactly as described and even nicer in real life. Artemest were the best price by $200 compared to other vendors, highly recommended
4. juli 2023
Svar fra ARTEMEST
Dear Deb,
Thank you for your fantastic feedback, and we apologize for the late reply! We’re thrilled to hear that your item arrived safely in Sydney and that it exceeded your expectations. It’s great to know that you found us to have the best price as well!
We truly appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Purchase of poor quality product but experience of good customer service and problem resolution
My custom product was shipped in a way that makes it impossible to assemble. The problem is easy to see from my photos, even for a technical non-expert. Customer service still does not understand the problem and does not get back to me for days. In addition, the product is poorly manufactured, there seems to be no quality control.
UPDATE: I had a clarifying phone call with customer services today and the issues have been fully resolved. Artemest acknowledged the production problems and apologised for the inconvenience. They have already refunded the costs.
5. juli 2023
Svar fra ARTEMEST
Dear Siri,
Thank you for your feedback, and we apologize for the late reply! We’re sorry to hear about the initial challenges you faced with your custom product and appreciate your patience during the process. We’re glad that your concerns were addressed in your call and that the issues have been resolved. Your satisfaction is important to us, and we appreciate the opportunity to improve. If you need anything further, please don’t hesitate to reach out.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
My two last purchases from Artemest…
My two last purchases from Artemest have been really disappointing. A photo album that was dented and not in top condition and a few brass frames that were broken, glass cut unevenly, missing parts etc…
29. juni 2023
Svar fra ARTEMEST
Dear Joséphine,
Thank you for your feedback.
We are very sorry to hear that you are not happy with the pieces you have purchased.
As our customers' satisfaction is crucial for us, please rest assured that we will make every effort to rectify the situation for you.
We will get back to you with the most suitable solution in a timely manner.
Best,
Artemest Concierge Team
concierge@artemest.com
An impeccable experience
I recently took delivery through Artemest of my second hand crafted Sardinian carpet from the same weavers.
As there was a gap of more than 18 months between my first purchase and this one I was delighted Artemest was able to maintain their relationship with this artisan.
Purchase,shipping,customs payment and delivery were impeccable.
4. juli 2023
Svar fra ARTEMEST
Dear Roberto,
Thank you for your kind words.
We are very glad to hear that you are satisfied with the beautiful carpet you have purchased. We will certainly share your feedback with our master artisans, as they always work passionately in order to provide our customers with the finest and highest quality pieces.
We look forward to assisting you with your future orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Beautiful product, quick and efficient
I ordered two of the stick wall sconce’s. From ordering to delivery, the process was seamless. They responded quickly to my queries and questions. The lights arrived and they look stunning, very pleased.
10. juli 2023
Svar fra ARTEMEST
Hi Dawn,
Thank you for your review.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that you will enjoy your beautiful sconces for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Beautiful!
This was a bridal shower gift & the bride absolutely loved it! She said it was packaged beautifully and the bowl is stunning. It will be a staple piece for when they host!
19. juni 2023
Svar fra ARTEMEST
Dear Michele,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that the bridal shower gift was a hit and that the bride loved the stunning bowl. It’s great to know it will be a staple piece for their hosting! We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Service from Artemest was great
Service from Artemest was great. The product is just okay, it is a wine chiller that is plastic-y and cheap looking.
30. juni 2023
Svar fra ARTEMEST
Dear Leesa,
Thank you for your feedback, and we apologize for the late reply! We’re glad to hear that you had a great experience with our service. However, we’re sorry to learn that the wine chiller did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Perfect work!
I ordered a bowl “Picta”.
It is so perfect that I have never seen anything more perfectly done! At the same time consider that I am a perfectionist!
I already ordered two more.
Just woow and bravo!
Regards from Swiss!
5. juli 2023
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